I was driving home from work and realized my engine body splash guard was dragging. I looked up the closest auto zone and went inside to look for clips to reattach. I found some and then went to the counter to ask for help. The man at the counter called for Ravi Jones to help me. Ravi was amazing! He told me to bring the parts outside to my car where he crawled under my car and tried the parts to make sure i got the right one. He then proceeded to place the proper parts and fix my engine shield cover. You do not get that kind of kindness and customer service anymore. I am so grateful for Ravi and hope his company realizes what a gem they have in him! read more

They have amazing customer service here. Their parking lot is as busy as the garage next door. Good selection of what you need and very helpful read more

Ravi was amazingly helpful and knowledgeable of his job. When I walked into the store, know one was available to help me. One guy walks past me and went to the register, never lifting his head even to speak so I asked him can someone help me? He said "they are all in the back doing something" this is when a woman, another guy pushing a cart of sodas and Ravi came out to the front of the store. Out of the 3 of them Ravi was the only one to acknowledge I was there, and asked me had anyone helped me. I told him no they had not. I needed my battery tested and Ravi was quick to get the tools needed to test my battery. He also made suggestions to what I should do next which was the same things my mechanic suggested. And because Ravi has a car identical to my car he was able to speak to the care of my car very well. Thank you for this very kind man, the others really need some customer service training, they were of no help. The only reason I gave this location 5 stars was because of Ravi. read more

I rarely write any reviews but had to after my great experience here. I had a nail in my tire and it's Sunday...nobody is open... I went to this AutoZone off 54/55 to see if I could fix it by myself. The store manager, Jose Pena Arriola was very helpful. He tried to help me diagnose the issue as best as he could with limited time. He did not try to sell me anything I didn't need. Even better he helped to patch the tire and he did it like a pro. I'm very grateful....Thank you Jose! read more

Autozone - 5 Star Customer Service - Auto Parts & Supplies Near Me - Durham, North Carolina

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I stopped by to have my check engine diagnosed which is a free service, btw. I had the pleasure of working with Ravi and another young lady that I unfortunately didn't catch her name. She seemed to be in training. The customer service was wonderful! After having a crazy morning, it was such a relief to cross paths with these two. Keep up the good work. read more

Good place to go and get advice on auto projects. Prices here are really good. Even if you do t go here car car repair, they have little things to add to your new car. This is also a great place to find someone to fix your car. Ask them for auto worker. read more

I have one word: RAVI. Make sure you go in and ask for him. His service is unparalleled and he takes the time to really take care of your vehicle. read more

I'm disabled so not only are things hard for me to do, it's embarrassing to ask for help sometimes. I needed windshield wipers on my daughters car. Tequila, the manager pick them out for me and then place them on there for me. She is a really wonderful person to her customers. We've never had a bad experience since 2016 moving over this way. Thank you Tequila read more

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Females beware. I came in asking to get my engine light checked, and they ignored me and serviced three other men after me and even checked one of their engine before me. I just waited there like an idiot. Shockingly enough the front desk person was a lady ‍ go down the street to the Morrisville location - they serviced me immediately and were respectful read more

Went in to buy some wiper blades and fluid. Ravi kindly helped me find blades and then installed them on my car.

I went in for some help with my vehicle and was fortunate enough to be waited on by Ravi!! He was wonderful with his knowledge and customer service. Thanks Ravi!! read more

Had to get a headlight bulb replaced and wasn't sure what I needed. I came in and Ravi was extremely helpful identifying what I needed, different options, and went so far as to provide both grease and gloves to make sure I had an easy time installing it. I won't go anywhere else for auto parts now. read more

I can't tell you the amount of times I've gone to Autozone in my life. I've never had a bad experience, and the Autozone off Highway 55 was a great experience. I showed up at 8:30am after having to jump start my vehicle one cold November morning for a battery check. Did you know Autozone will give your vehicle a free battery check?! I've used this service several times over the years and it's never let me down. They'll even install a new batter for you if needed right then and there. The customer representative that helped me was friendly and knowledgeable. He gave me advice moving forward even though it didn't necessarily benefit him or guarantee that I'd make a purchase from Autozone. I always feel comfortable going there for any of my car needs or questions. read more

Horrible customer service on wed night 4/22/15 at 7:15pm --at the location on Hwy 54/751Stood at the counter for 3 mins and no staff to be seen. I notice 2 men in the back and one of them sees me then looks away-- then I asked the other guy if he works here and he looked me dead in the eye and says no even though he's clearly wearing an AutoZone shirt. As a woman when I go into an auto parts store I expect to be assisted since this is not my comfort zone and I feel the staff needs customer service and sensitivity training for these reasons. I will never go back to this location. read more

Great hospitality and customer service! Erik helped me chose affordable but effective windshield wipers and installed them for me! Super grateful and helpful! read more

Had a great experience getting my battery tested (for free) and replaced by Tequila, the store manager. She was exceptionally helpful and kind in resolving my dying battery, and I will definitely return here for future needs. read more

This review is based on my only experience so far. On Sunday (8/14) evening, my car was experiencing battery issues. Since I was near this particular Auto Zone location, I called them first to see if they were open and if they would test the battery out for me. I also asked if they would replace it as well since I knew my battery was old and would have needed to be replaced anyway. They informed me that they would test the battery for free and install a replacement as well with no installation costs. When I showed up, I was greeted by Carlos at the register. He was extremely courteous. He agreed to test my battery right away, and on testing it showed me that my battery needed to be replaced. He then located a new battery inside the store and then replaced it for me as well. All of this happened in very little time, and Carlos was very pleasant throughout. I couldn't have asked for a better overall experience and final result on a Sunday evening with a busy workweek ahead. read more