I've been in sales for 35 years. Bryce is AMAZING. One of the best salesmen I've ever met period. He helped me get my battery charged no questions asked but also took some time to say something nice about my sports car. read more

Any time I've gone in this Advance Auto I I have been treated with respect and the most polite young gentlemen have helped me to find what I have needed. If I need wiper blades or my car is acting up they always offer to use the scan tool to see if there is something that they can help me with. When I needed an alternator they were great about telling me that's what I needed and then sold me one and charged my battery a little so I could get down the street without breaking down before my husband got home. read more

The worse return policy I ever heard of! I purchased a car scanner diagnostic tool from them, realized after purchase that the unit I purchased didn't perform the ABS reset I was looking for. When I went to return the item, the clerk pointed to an archaic return policy in small letter that read no return on electronic devices. Even though the item was never opened, they refused to accept the return. Rediculous policy. Not only will I never buy an electrobics device from them ever again, I'll also be taking my non-electronics purchases else where! read more

This is Advance Auto Parts store #06747 according to my receipt. It's located near the busy intersection of 54 and Hope Valley Rd, across the street from Harris Teeter, and next door to popular and recommended Sam's Bottle Shop. All I needed was some windshield washer fluid for my car. I've always liked Rain-X brand washer fluid and recently have been buying gallons of the orange-colored 2-in-1 fluid. I like the orange version because it's all-season and works the same in cold and hot temperatures. The Rain-X washer fluids also supposedly apply water-beading properties to your windshield which help with visibility (safety). I used to detail my car and apply multiple coats of the Rain-X Original Glass Water Repellent myself. It worked really well. As soon as I entered the store, employee Justin K asked if he could help me with anything. I was in and out in a flash. He was helping customers real quicklike, super speedy. The washer fluid was $5.49 for a gallon plus $0.41 in sales tax (7.5%) so $5.90 total. The store looked clean, organized, and well-stocked. If I'm in Chapel Hill, need auto parts/supplies and don't want to drive far, this Advance Auto Parts will be one of the first places I come (this store is located near the Durham-Chapel Hill border). Thank you, Justin. read more

Advance Auto Parts - Outside. Storefront. Inside, Justin K helped me. - Auto Parts & Supplies Near Me - Durham, North Carolina

I had previously purchased a battery from this location for my 2014 Murano. Battery was diehard platinum, 2 years old. My wife was concerned the car was sluggish cranking over on start. I conducted a test of the battery using a multimeter and the results indicated the performance was marginal. The manager tested the battery using their tester and validated my results. The battery was functional but declining. CCA was 445 out of 585 rating. I decided to replace the battery rather than risk being stranded over the next few months. The manager was pleasant helpful and had a great attitude. He checked warranty status and indicated the battery was under warranty. Replacement and installation was no charge. Customer service in many places is lacking these days. Refreshing to deal somewhere where the company and staff are doing it right. read more

I went to this location to have a battery replaced. they found the battery I asked for a red top not knowing the brand and was told this is the battery for your car . When they looked under the hood I was told I had an optimum battery ok that is what I wanted in the first place. Abul proceeded to work on removing the battery he was very rude. Then proceeded to say we don't replace batteries on these type cars. The lady assisting him assured me they do install batteries in my car. If you don't want a job with customer service you may want to try another field. read more

I stopped in to get new wiper blades since one of mine was falling apart. The clerk (I think his name was Adam) asked what make and model I have, typed in a computer, and told me what sizes I needed. He told me which aisle they were in and added that they range from expensive on the left to less expensive on the right. I was looking at some mid-range wipers that had a rebate but he came over and advised against them since their rain-resistant coating wears out fast. I selected some others, paid for them, and he offered to install them for me. I usually do it myself but thought, why not? He installed mine and I appreciated the extra service. read more

AS RUDE AS THEY ARE INCOMPETENT. THEY LEFT ME STRANDED AND PUT ME AT PERSONAL RISK. I stopped into Sam's Bottle Shop this afternoon to pickup some tasty beverages and upon leaving found my wife's MDX wouldn't start. This was an inconvenience but surely, being next door to an auto parts store was a saving grace, right? Approaching Advance Auto Parts, I noticed a crowd of young twenty somethings with modern "hot rods" examining each others rides. There were also, lots of other people in this lot, seemingly using this as a hangout to share car knowledge and pass the time in the modern lock down Covid-19 era. Upon entering the building, I found the store to be crowded and disorganized. There were several patrons in the entry way just milling around. I wasn't sure where to stand to ask for help, so I just continued to shuffle aside as employees walked in and out ignoring my presence. I was worried for my safety, with the close proximity of patrons and employees both in and outside the store. The situation was completely mismanaged! After a short while, I approached a register and I explained that my wife's car had died and that I needed a battery for a 2016 MDX. The employee introduced himself as an Advance Auto Parts 'technician'. He said he would check the life of the battery and picked up a device to do so. A frustrating sequence of events would then occur over the next 20 minutes whereby, I was told - * That a battery check couldn't be performed because a black negative battery terminal was not accessible (it must not be taught in Advance Auto Part 'Technician' school that the chassis is a suitable ground). * They had a battery in stock but they would not install because "the computer wouldn't let them"(whatever that means), despite large signage hanging on the front of the building advertising a "free battery install" with every purchase. * After a battery check was performed, I was told that the battery was not the issue, it was the starter. The 'technician' explained to me that the best he could offer was to attempt to start the car with a small portable jumping device. This involved walking back into the crowded parking lot and chaotic store again. The portable jumping device obviously did not work, my wife's MDX has a 6.5L V6 engine. For the device he had to work, he would need to let it trickle charge for several minutes. The 'technician' then explained that I should call Acura or if I still believed the battery was the issue, I should ask random patrons as they came into the store if they could help me. So in a time where we should all be limiting our interactions as much as possible his suggestion was, I should try to engage in bunch of them with strangers? I sat in my wife's car for bit, then walked back to the crowded Advance Auto Parts store and spent $39.76 on a set of jumper cables. I asked the sales associate (who was not the gentleman, that I had worked with earlier), if he or some other employee could help me jump my car. A loud and perturbed voice, suddenly came from the back of the store. "ARE YOU BACK AGAIN!? I ALREADY JUMPED YOU!! IT'S NOT YOUR BATTERY!!" shouted the 'technician' I had worked with earlier, to a room full of employees and other patrons. "Yeah but you used that little box, that won't ever work..." I said, referring to this portable car jumper. "We can't use our personal cars to start customers cars, it's company policy... WE'RE DONE HERE! PLEASE LEAVE!!" said the 'technician'. It was definitely clear to me now, that from the moment I stepped into the store looking to buy a battery this 'technician' wasn't interesting in helping me. Time is money but time was also his time to hangout in the parking lot with his friends. The battery install would require work and he might actually have to know how to do his job. The rudeness, incompetence and indifference to my needs as a customer are the insults. The way that this store is being managed with the blatant negligence towards public health is the injury. In the end, I walked back to Sam's Bottle Shop and asked an employee if he would help jump my car, he said "Of course man!". The car started and I drove home moments later. It was the battery after all. NOTE: A brief search of the web showed that - * No such such employee car battery jumping policy exists (though, that would be oddly specific if it did exist). * Several 1-2 star experiences have been written for this location due to similar dismissive and rude behavior on behalf of the employees. * According to Wikipedia -- "Advance says that its Team Members are the best parts people in the business. Ultimately, it is their Team Members' knowledge, dedication and focus that sets Advance apart from its competitors." * They are headquartered in Raleigh (and the corporate office will be forwarded a link to this review along with additional information about the interaction) read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Durham, North Carolina

I highly recommend advanced auto on hgw 54 in durham. The staff was fantastic, especially the general manager and devonte. Ithey explained everything to me in great detail. I am elderly and disabled but the did not treat me like I was an idiot like so many places do. They tested my car and diagnosed my problem and gave me a fair price to resolve the problem their personalities were charming. I cannot say enough about these young men and my experience at advanced auto, mostly due to the general manager and devonte read more

Was in yesterday after having a bad experience on Saturday at a local oil change location in Raleigh. Justin went above his normal duties to getting my car fixed and avoiding me additional charges to repair the problem. Thanks for going above and beyond. read more

I was in a couple of weeks ago to get a new battery. I was in a cranky mood after waiting nearly three hours on a Sunday afternoon for AAA to come and jump start my suddenly unresponsive car. Next day I expected another headache going to replace the battery but a young man named James helped me and I was blown away by the customer service. Great attitude, professional, and super friendly - traits that you don't find often at an auto parts store. Women will understand: You know that talked-down-to vibe we get when men talk to us about cars? I got none of that here and it was so damn refreshing. Bravo! I'll definitely be shopping here again. read more

I just want to say thank you for the great service that you gave me last week when I needed help determining what was wrong with my car. Brian, the manager, took the necessary time to service me with a new battery even though he was just about to close his store. He was courteous and went above and beyond to help me after a long day when he could have asked me to just come back tomorrow. I felt heard, understood, and truly cared for. His diagnosing device showed that my alternator was shot which was spot on and I was able to get it replaced the next day. Thank you for the excellent service! I read more

I always come back here because they go above and beyond. My rearview mirror broke and they helped me get a new one and installed it. This is the third time they've helped me like that. Honestly I can't say enough about them. They deserve a raise read more

I was not sure what the make of my car was LT Or LTD. I tell him Ill be right back . When I went outside to get my license num I came bac and noticed my salesperson a hispanic guy with a face tattoo was helping another customer. It was at this point where I started to be disrespected he did not acknowledge me and ignored me when I was being helped first . He didnt say hold on , Ill be with you in a momemt etc etc when I came back in store. I stood at least 10 min waiting but he continued to assist other person. Quite frankly hes lucky I didnt call him out for it. What makes it worse is that the other hispanic guy was just on his phone not doing his job meaning he didnt offfer help I guess his phone was more important. Finally I had to ask guy on phone to help. Truly horrible customer service. He should have finished helping me instead of just ignoring me. read more

What a horrific company Advance Auto is terrible made in Mexico parts that fail and no support - the speed perk gimmick is just that- please have someone at the executive level contact me read more

Terrible service, they sold me parts that my car didn't need just to sell them, and when I went to return them they behaved very badly with me, especially the guy named Daniel who speaks Spanish, he acted very arrogant.... I will never go back to auto parts . read more

So I come in on a slow, Thursday afternoon with my 'do list' on several issues with my Toyota. A very nice young gentlemen - "Daniel", asks me how can he help! O.K. right there, that just NEVER happens at an auto parts store. I'm impressed. So I tell him that I have a headlamp that needs adjustment - and to do it, I'll need to buy an angle ratchet and sockets ... as I only have about 2 1/2" inch of space. On Amazon they run about $20.00 and up. " O.K. he says maybe we can do it cheaper." So he goes back and brings out a multi-purpose screwdriver with 6 attachments. And, a 1/4 " combo ratcheting wrench. He puts the Philips head inside the socket and presto, I have a $8.50 solution !! Could not be more impressed with Daniel, and Advance Auto Parts is fortunate to have him. Thanks Daniel ! read more

Daya was a huge help at Advanced Auto parts in Chapel Hill near Wegmans. She checked my battery and alternator and was a huge help! You rock girl! Thank You! read more

Big thanks to the guys here for going above and beyond their job description to help me out. I had a big problem with my license plate screws being so rusted I couldn't get them out. While I came to Advance to get new screws, they also got out some of their tools and helped me get the busted ones out. It took a couple of us, but we got it done. Also, their free battery checks and advice have been helpful as well. Good people here and it will definitely keep me coming back for my car related items. Thanks! read more

Everytime I go here, I'm impressed with the service and reasonable pricing. Our car wouldn't start so they charged the battery to test it, replaced it, and tested the alternator in about an hour. They were attentive and honest about what I really needed. There was even a 40% off coupon online! Overall, they helped turn a negative situation into a quick solution, very pleased! read more

I have frequented this Advance Auto Parts location for years, and they have been my primary source of business for my car care needs. I have also frequented the locally-owned craft beer store, Sam's Bottle Shop, which is adjacent to this property for nearly as long. Apparently this Advance Auto location now aggressively towed vehicles from the parking lot despite a friendly agreement with the previous manager. I will no longer use Advance Auto for my vehicle needs as a result of his new policy. read more

One of the employees here James Davis provided fantastic service, I will return to this store just because of him. I needed a new battery and have a make and model of car which they are not allowed to install on due to the time involved. It was a slow weekday morning and so he offered to provide me with the tools and a bit of direction for me to do it myself at the store. He then proceeded to walk me through it step by step and complete it in 20 minutes. Outstanding customer service. Deserves promotion. read more

I came here with, what i thought was an alternator/battery problem, but these guys were absolutely phenomenal in diagnosis and fix of the problem! They had difficulty determining why my battery kept losing a charge and why the computer kept saying it was ok. The manager and employee of the store took extra time in diagnosis and explanation of the issue. He attempted a few different things and eventually was able to determine that I needed a new battery. I am a student and was worried that if I spent the money on the battery-and it was not the issue-I'd be out $149, but he assured me I could return if it didn't work. He then Installed the battery in no time at all! I've always had great service here! read more

Went in for a generic turn signal relay for my motorcycle. I have purchased these from other auto parts stores many ticked (and got it later at an auto zone) so I went right to the bulbs isle where it should have been. I couldnt find it so I asked an employee. He told me to go look back where I had already searched, and when I told him I had already looked there he dismissed me with a "well that's where they are". I asked a different employee and she had no earthly idea what a turn signal relay was. Terrible service, the only reason I didn't give them one star is because they had a large selection of VHT paints, which is uncommon and appreciated. read more

These people are so damn lazy they can't look for the tools they have...last time I shop here.

Justin and Daniel were fantastic. They were knowledgeable and went above and beyond to help me find the right parts for my car to operate properly. A++ read more

Worst customer service ever, these people put the "R" in rude. Go to Autozone down the street, they know how to help customers.