I drove up and 3 associates came out. I had a flat tire with possible tire damage. There seemed to be confusion about what to do. They called another associate out and he said he would have to put it in the lift to see if there was actual damage or if the flat could be fixed. One of the associates got into the car, closed the door and put his hand on the steering to drive the car into the bay. Which was shocking to me because I had the keys in my hand and the car was off . Another associate said he gets ahead of himself sometimes. I tried to ask another associate about the flat and he said I don't speak English. I was quoted a price and agreed to it. I was never called to let me know the job was finished. I scanned the tag after about 3 hours and it said there was a problem. I went back and the car was finished. I was given a different total and when I asked why was the total different , I got a blank stare and no real explanation. The whole experience left a bad taste in my mouth and I will never go back there, even if I had 4 flats. Nobody seemed to know what customer service is truly about. read more