I am writing this letter regarding the highest level of customer satisfaction that I received from Bryan at the Scranton, PA store located on Greenridge St. I came into the location last week with my vehicle barely driving and continuously stalling and I had no hope in sight regarding repair. I was politely approached by Bryan with a smile and words which stated, "How can I help?" I was very skeptical as I am born and raised in New York City, and I am a former Director of Customer Service for Verizon Wireless. So I heard these words before, but didn't expect that he would exceed my expectations the way he did.
In short, he installed the battery I purchased from the Scranton Autozone, as well as the filter and offered me the rewards program. He worked with ease and NO frustration on my very beat up '99 Ford Taurus. It was a hot day and he NEVER complained about my vehicle but only tried to help. After the installation of the above items, lo' and behold! The car didn't start. Trying hard to hide my tears, I asked him, "whats next?" AGAIN, he politely replied, no problem, I am here to help! Please understand my disbelief! I really thought for a second, he may be trying to just fill a quota, or maybe he just wants to "pretend" to be so great. But no! He stated, "I know what the problem is, I know what you need, just let me know if it is in your budget." I was amazed. I purchased the part. It gets better. He then offered to install the part, because I mentioned that I didn't know any reliable mechanics in PA (i just moved from NY one week prior) and told him that even though it was nice of him, I couldn't allow him to do that because he had to have other customers. He replied, "I will do it on my lunch!" He repaired my car during his lunch break, refused my offer of purchasing lunch for him and even ensured over 5 times that he was here to help.
I am respectfully, asking that you and/or your colleagues forward this letter to everyone and/or any social networks to allow other potential or existing customers to see that true, reliable and dedicated employees still exist. You have my permission to forward my letter and/or reach out to me per the contact information below. I do not use social networks therefore I can not post it. Please send my regards to Bryan and take note that I have mentioned this experience to all of my friends and family and we are a family of customer service professional at various levels including Director, with many Fortune 100 companies. read more