I made my first visit to Valvoline today, and it definitely won't be my last. I had let my car go a…read morelittle longer than usual between oil changes, and with an upcoming road trip, I was in a bit of a time crunch. After looking at options online and seeing all the positive reviews, I decided to give them a try. Since I only had a couple of workdays to get it done--and a packed schedule--I stopped in during my lunch break, and the experience felt almost magical. There was no wait at all, and I didn't even have to get out of my car. As soon as I arrived, they waved me into the garage. The crew quickly came over, confirmed what I needed, and got to work right away. Within about 15 minutes, my oil was changed, the air filter was replaced (it definitely needed it), and they checked my tire pressure and all the lights. Everyone was friendly, professional, and incredibly efficient--truly a top-notch team. Bonus: they had a coupon available on their app so I saved $15!

Fast, friendly & professional. Be prepared for them to sell you air filters, wipers, and/or…read morebattery, if their tests tell you they are needed. We took our Honda Odyssey just before selling it so that we could tell the next owners it had a fresh oil change. We needed to schedule it quickly and they were able to get us right in & out in less than 15m.

We had a great experience. The place was professional, friendly and quick. We will definitely go…read moreback.

I highly recommend oil changes at this shop! They're always…read morefast, friendly, trustworthy and professional. Price is great,

Absolutely wonderful experience! Everyone I spoke to was professional, kind, and friendly, and I…read moreabsolutely love that they take pictures and send a full write up for their inspections. I will be returning, and I'm encouraging my friends to do the same!

I have two sons who each have an older car to maintain. Premier Auto always has fair prices, quick…read moreturn around, and they actually fix what's broken.

Have been doing business with the owner of this establishment for over 20years and have never had…read morean issue, recommend anyone looking for a great one stop gas station look no further you found it.

Chuck - you have the GALL to accuse me of being difficult & lying. HA! You are the quite prolific…read moreliar in your rebuttal. No surprise after ripping my mom off!!! Don't ever confuse being furious with being difficult! First LIE; Shawn, Bill & Shawn Jr ALL proudly shared with me the new 30K Engine Analyzer they had & would be using to diagnose the reason for the SERVICE ENGINE SOON warning dash light coming on. Second LIE; Yes THAT SERVICE ENGINE SOON is the correct light that was on & the reason I brought my mother's car in. Shawn was aware THAT was the warning dash light that was lit & he even reset it following their unneeded service. Not a CHECK ENGINE LIGHT. Third Lie; I DID NOT MOVE ANY BARREL blocking your carwash entrance & for you to accuse me of doing that is beyond ridiculous. If Shawn is such an honest guy, as you initially touted to me, he would have told you HE MOVED THAT BARREL & then told me to drive in & he'd start the carwash. It never started, not one drop of water was ever released. Shawn even apologized to me saying he was sorry he didn't realize it was not working. I was even told to come back in the Springtime for a free wash. I hope my reviews give future potential customers pause before taking their vehicle to your service center. Again with the false accusations. Any still pictures you claim to have of "a woman moving your barrel" is not me. Ask Shawn, IF he's the honest guy you say he is, he'll tell you the truth, HE MOVED THAT BARREL. YOU however are the height of an unprofessional businessman. Funny how when you texted me pleading with me to bring the car back you stated "I'm not like those other guys, I'm professional & I just want to make it right for you" HA AND by calling a dissatisfied customer a "Karen" immediately identifies you as a immature & hateful MAGA, certainly NOT ANY KIND OF PROFESSIONAL!

First time here so I felt uncertain about the process. When I pulled in someone greeted me and had…read moreme pull in and wait in the waiting area, where they had complimentary bottles of water. They had some magazines, mostly hunting variety. The prices were a bit of a mystery until they call you up and feels like they really want the up charges (it was my cars first oil change so I didn't need tires rotated yet or an air filter, in my opinion. Be sure to check online for a coupon or ask if they have any. Process was pretty quick and no appointment was required.

Good communication fast service, all the techs were cool but front desk lady was a bit grumbly.read more

Older retired couple here. We had a nail in our tire. They got us right in and regretted to…read moreinform us that it couldn't be fixed. It was a new tire we had purchased elsewhere. They put our spare on for us. To our surprise, they didn't charge us anything for it. Great and friendly customer service. We will be going back to this location!

Legitimately scary place to leave your car I went cross…read morecountry and was almost home when my transmission line popped off no big deal for any actual mechanic... I was told they wouldn't touch it but would happily sell me a battery I didn't need since I have a brand new battery from 2023. Ok no big deal these losers refuse to help me. The funny thing is they then tell me if I want my keys back I have to pay 10.91$ for an inspection. A courtesy check is always supposed to be free they didn't even tell me anything other than hey looks like your line is leaking but we wont touch it. Main points: they are thieves, they will try and ruin your vehicle and they genuinely just want your money not to help you!!!! The big kicker is I work for the same company I know how this works and these are the lowest scum I've encountered Please stay away for your own safety

RE: 3609 Merle Hay Rd Des Moines, IA 50310-1246 You will see…read morethat I wrote a very negative review on this business after several years of doing business with them on more than one vehicle. The day following the review I received a call from Joe, the manager who was very apologetic, related he knew exactly who I was, and explained the assistant manager had recently passed away and the young man I delt with was fairly new. I have to re-evaluate my review of 1 and change it to AT LEAST a 4. It says something that a business pays timely attention to reviews and customer feed-back. For this I commend them and additionally that the work they do is attentive to detail. i explained it was not my effort to have the young mans employment in jeopardy; but moreover for him to be mentored, especially in integrity. I will most likely patron them again as long as Joe is a part of this franchise. mick

Service was friendly despite being busy and the line just kept coming. I appreciate friendly…read moreservice.

The man can fix the kitchen sink! I've seen his expertise exercised on all car makes! He is an…read moreexpert with the right decision for your Saab especially

After being quoted just shy of $3,000 at a chain store in the area, I opted to take my vehicle…read moreelsewhere for service on my exhaust system. With a recommendation from someone that works at Toyota of Des Moines, I came here instead. Dropped my car off at 8:00 AM, was out the door with a repaired vehicle by 3:00 PM for less than $150, including tax. I've seen reviews for the lady at the front desk; I had no issues with her at all and she was very efficient in getting me taken care of. Hats off, ladies and gents. I'll be back if need be.

These guys and the woman up front are fantastic. Carx turned me down for a oil change they would…read morerather come up with excuses not to. I came here to midas they got me right in took photos and changed my oil. I will be back. Thank u Midas. This was Saturday by the way.

Great interactive customer service. Oil change went by quick and was in and out of there quickly…read more Never had any problems going to this location.

Always helpful, understanding and great to work with! One of the most honest businesses around!read more

I can't say enough good things about this place! Honest, professional, fair prices,friendly…read more While other shops want to charge you a diagnostic fee before they will let you in the door, and then give you a long list of repairs they want to do, J&K just gets to work and does what needs to be done in a timely professional manner at a fair price