Totally professional . All my work was done in a good time period and was affordable . Thank you…read moreAntonio and Josh for being so friendly and helpful

Very happy with my service experience. i had an unexpected emergency issue with my coolant. they…read moregot me in with no trouble and were flexible to work with. i can feel a huge difference with my vehicle after their repairs and i felt the price was exactly what i would have anticipated for my issue. I felt like i trusted their advice and repairs, which is a great bonus!

They were slammed with work at the Avon Lake, Ohio Tire Choice store on Walker Road. My Highlander…read moresorely needed an Oil Change. Phil and Mike managed to fit me in. I left my vehicle. At a reasonable price, I was on my way by the end of the day. Highly recommend this Tire Choice location for great service..

Went back to get our tire end repaired, they had us in and out in a few hours and again it was a…read moregood price.

Just an up date on my horrible experience with Conrads in Avon, there has been NO follow up from…read moreWally or anyone from Conrads as he states in my OG complaint. Again, another epic failure. I WOULD FIND ANOTHER PLACE FOR A SIMPLE OIL CHANGE. I believe Wallys reply is a canned responce? I received the exact same reply to this up date.

The car was serviced in Avon Ohio. The car would not start multiple times and thus a check of the…read morebattery was requested. The manager did a battery check and insisted there were no deficiencies.instead he told the customer, a friend of the family,that the car had low mileage,and stated it was not driven enough. When reminded that the battery was purchased from Conrads about a year earlier,he had nothing more to offer outside of driving the vehicle more often.The customer thus drove about 3 hours on the interstate, parked her car and was surprised that the car again would not start the following morning. She thus made an appointment by another repair shop.Their testing showed that the battery failed,and needed to be replaced.Since then the customer has had no further problems.

They told us that they can do an a-line ent on your sprinter van and they lied and at this point in…read moretime they have no clue what the fuck they are doing

These guys are awesome! I bring my truck and trailer here for repairs. They're fast, affordable,…read moreand can fix anything. If you're a truck driver this is your one-stop-fix-it-shop. They're even smiley and friendly here. I know what you're thinking, "Why is that a big deal?" Well, if you've ever been to the Cleveland area you'll remember that friendly smiling faces isn't exactly what Cleveland is known for. Talk to Pat in the Truck Department. You won't find better customer service!

I took my Audi there on the spur of the moment. It had issues with the lights. They told me they…read morewould take a quick look between appointments. Luckily, their top-notch electrical guy was there. He took a look and then worked on the car for about 90 minutes, but he figured out the problem wasn't bulbs, ordered a part so the brake lights worked again and fixed a minor secondary problem at no cost. I'm heading back for a new wheel and to replace another turn-signal switch. These guys are good...it's worth the drive from my place downtown Cleveland.

They would not honor tire warranty. The guy at the desk seemed full of it took 2 hours with…read moreappointment to get tires changed. Left feeling ripped off will not go back. Got in car and door was full of grease from mechanic's hands they do not care about customer service.

They are always quick, fair and honest. They send you a detailed list of items they found to fix on…read moreyour car, giving you the chance to confirm or deny any services. You can pay online, they can leave your key hidden in your car so you can come back and get it when they are closed. This is convenient considering they are open 8AM-5PM and that matches most work schedules.

I had a check engine light come on for my 2014 Mazda3 70,000 miles and for the first time decided…read moreto not go to the dealership and try a local shop and that's where the trouble began. $158.69 for Engine code diagnostics; crazy but everyone does it and someone has to pay for the equipment. Fine. NP. This is important later. One code for a bad thermostat: $34.88. $363 for labor! These guys are clueless mechanics or are making $150+/hour. So right there I'm not coming back. Mazda dealers charge less and they know what they are doing. Then an additional $138.40 for just a refill of coolant. Standard but it's piling up. Whatever, at this point I just want to get out with my car fixed. Day one: $720.83. I pick the car up and the next morning there's a 12" spot of coolant in the driveway. I give them the benefit of the doubt assuming they're just messy and it was in the under-body pan. Drive to work, next morning there's an 18" spot, call them up and drop the car off. They cracked the thermostat housing and fixed it free of charge. Day 2 wasted and I just wanted to get out of there. I already know what to expect from them. Drive to work the next day and the engine light comes back on again in the first 10 miles. Call them up and bring it back in: Day 3 wasted. THEY CHARGE ME FOR ANOTHER DIAGNOSTIC! $158.69. So a car that's never had an engine light on has two unrelated problems in two days. Or maybe they have the only computer diagnostic system in existence that only shows one code at a time per run. Now they're telling me it's a unrelated Vapor canister solenoid, Completely unrelated. You can make your own call if that solenoid completely failed in the 10 miles to work after 12 years of driving unrelated to the previous day's work. $220.77 + 158.69 = 396.53 for day 3. At this point it's 100% on me and my choice. As the saying goes, "Fool me once, shame on you, fool me twice...". I just want out. That's $396.53 + 720.83 = $1,117.36 for just $34.88 for the original Coolant Thermostat code. I get it. That's their business model, it's how they conduct business and it must work to some extent. At least the Dealer uses EOM parts, no one there is making $150/hour and they have never done this to me. Outrageous prices, unreliable work and a big waste of your time. Based on my experience, your time and wallet are better spent going directly to the dealer or at least another reliable local mechanic.. You deserve better... and more importantly, so does your car. And of course, I took the car out the next morning for 10 minutes and yes, you guessed it, the engine light came on again for the 3rd time and another trip to Annie's Auto. I don't think so, I learned my lesson. I'll be starting over with my dealer NO MATTER THE COST. I don't mind paying for competent work at a reasonable price.

Is this reasonable? Why did it need OEM parts for 11-year-old car?…read more There was no options to be given. The price difference is $400?

We had a perplexing transmission problem while on vacation and were given the gift of piece of mind.read more