First off I totally agree with Charles J. Cleveland, OH and his review…read more Sold me a Trail Blazer with the frame rotting out and totally unsafe to drive. Along with trying to blame me for the frame rusting out while driving it from June through September. Ok within 3 months of driving it in the Summer, I caused the frame to rust. They would not work with me on correcting the issue and or even exchange for a different vehicle. Steer clear of this "so called" dealer they do not care what they sell or in what condition the vehicle is in. All they are concerned with is selling something road worthy or not.

This dealership is terrible. The service department is no good, they have some pretty poor…read moremechanics and the service manager is rude. The owner? General manager, who ever he is, is also rude and insensitive.

No pressure. Great communication. Best experience ever in a truck dealership. Carson i the bestread more

Not a good experience. (skip ahead to 'The Short version' if you don't want the details) Saving…read moreaway $6K- this was going to be my daughter's first car purchase at $13K! It was about 2 hr drive- so we set an appointment, to confirm no issues with car- and it was ready to sell (seeing other reviews). We were told- 'perfect shape, inside and out'. We arrived- and right away noticed the car hadn't been cleaned (it looked like it had just come back from family vacation- complete with cookie crumb explosion in the back!). At contact- I was greeted and got a handshake- but my daughter (the customer) and my wife didn't even get addressed. Our salesman asked- "is this your daughter's first car"? I pointed out that SHE was the customer- and we were just helping with financing. Still no interaction with her. We took the car for a test drive. The vehicle did show a concerning wear noise when the brakes engaged. It was loud enough that we all heard it. I'm not a brake Tech (to be sure), but I know what we experienced- and for the customer (my daughter) we had those questions. My other concern was a failed wheel alignment on the CarFAx report. TO ME- the vehicle did still feel a pull to the right- so I wanted that clarified. Our sales person came back to explain those weren't real problems, but misunderstandings on our part. That (obviously) didn't alleviate our concerns. Another employee came to address our concerns. He stared at us and said loudly- "SMILE!" We didn't smile on request... which was kinda natural- under the weird circumstances. He just stared at my daughter- and then asked me, "Doesn't she know how to SMILE?" From where we were sitting- this felt like him asking why my dog didn't do tricks. This didn't add to our experience. Later, he doubled down on this saying "Why do you look so sad? I ASKED HER to smile and she didn't smile!" Jus weird. Anyhow- the manager spent time to emphasize their dealership's commitment to customer care and their ultimate dedication to customer satisfaction. Then, he explained the vehicle HAD to be in great shape- because it had passed their inspection last month; so our experiences, the past failed report, the noises and our concerns were all a part of our misunderstanding. They wanted us to disregard all of that- and move forward- because they said so. For the customer (my daughter), why would she just ignore all of that? They sent a guy to go drive the car- and when they returned- said it wasn't making the noise anymore and they said it never did make a noise- which just raised our concerns more. As to the unclean vehicle- that was VERY strange- because it was (as if) we were the weird ones to anticipate a clean vehicle for sale. I got asked several times- 'SO... you would like us to clean the vehicle?' Why is that a weird thing to expect? Short version... The vehicle was great. The price was great (I wasn't gonna haggle). We already had arrangements with our family bank. We were ready to purchase when we walked in. Was going to be a GREAT first car experience! Unfortunately- it was the lack of professionalism of staff that took away our confidence to be able to move forward. We just really couldn't talk ourselves into going back. Why bother? There was no professional ground- or courtesy to do so. I know the standard replies to these unfortunate negative experiences often list- "It is our corporation's highest priority to achieve customer satisfaction"- but if it was true- why did we have any one (or all) of these experiences? My daughter, the purchaser, had concerns and they were told they were misunderstandings on our part. That just leaves us with unresolved concerns. The inability to seethe customer- because she is younger and a female- is just unacceptable. Those same reactions in ANY sales situation would result the same customer dissatisfaction- which (again)explains the lower reviews at VC. It's basic customer care. It was not a good first car buy for my daughter, but as she said, it was a great learning experience of what a car sale shouldn't be.

I hired this mobile mechanic to diagnose and repair an issue with my vehicle and paid him $550 for…read morethe job. He told me the problem was fixed and left, but shortly afterward the vehicle began leaking fluid again in two different locations. I contacted him immediately, but he did not return to inspect the issue or provide me with a written estimate, receipt, or documentation for the work performed. He had stated that his work came with a 90 warranty, but he did not follow through on returning to look at the issue after I reached out. I had to move the vehicle to a public parking area because the leak continued and the transmission fluid level was extremely low afterward. This was my experience, and I'm sharing it so others can make an informed decision.

I decided to give him a shot despite having no reviews, I sent him the money for parts so he could…read morereplace my starter in my jeep. I still have not seen the parts. Twice now, he has set a date via text to come out and not shown. He has never answered a phone call. I still haven't heard back from him. Doesn't respond in a timely manner, huge waste of time and money.

We have been going to Fuerst Automotive for several years. Recently we took our car in for a…read morebroken control arm. They had to replace both since the other one was cracked too. Amy is wonderful. She kept us informed about the progress and the final price. I feel their prices are fair and they do a great job. They even send you pictures of the problem parts. We are very satisfied with them.

My husband recently passed away and 5 days later I suffered a serious ankle fracture that required…read moresurgery and a 2-month recovery. I was finally cleared to drive 2 days ago. Just prior to my husband's passing, he noticed a tire pressure warning light but he was unable to fix it or get to Fuerst for help. Today I drove our car for the first time since my husband died. I drove to Fuerst and with my cane hobbled to the front door to find that it was closed. As I got into my car to leave, Mike came out the front door to ask what kind of help I needed. I was in tears due to circumstances, apologized and explained. Mike offered condolences and even though they were closed, he told me to pull up and he would check my tires. Mike was so gracious, patient and kind. He properly inflated all 4 tires and said if the warning light returns to come back on Monday. As a family owned business, Fuerst Automotive continues to prove how much it values its customers and cares about the community. Mike is a prime example of that excellence. I don't know of many businesses that would've reached out when closed to help someone during a difficult time. I wish I could give Fuerst 10 stars because they deserve it. Thank you, Mike, for your kindness and help.

Mark and John went above and beyond for me as I was having service done. We purchased our Genesis…read morefrom here and have loved all our experiences with this Amazing Team at Genesis of Mentor. We will be loyal customers after all our interactions. They are very professional and look for ways to make your experience the best it can be.

Terrible customer service experience.  I was looking for a specific Genesis model - this dealership…read morehad one available.  I scheduled an appointment several days beforehand since I live 1 1/2 hours away.  I received a call the day before from the dealership to confirm.  I asked who I should ask for when I come in and was given 3 names.  When I showed up the next day 2 of the 3 people were not there and the third person seemed unaware of my appointment.  More importantly the car had been sold and was not available to test drive.  So I drove 1 1/2 hours for nothing.  I realize things happen, however, the fact that no one seemed to know about my appointment and I wasn't made aware of the car being sold, is ridiculous.  The individual I talked with said this happens all the time.  Okay - then get organized and have a system for appointments.  I went to Northtown Genesis near Buffalo the next day and had a wonderful experience - very helpful.

Good place with honest people, sales guy was funny and made me feel like I was not being pressured…read moreinto buying a car. Ended up buying my Chrysler from there and it was overall a good experience, I have had my car for a few months now and it still runs great.

We purchased a 2010 Ford E250 from Patriot Auto Sales and had it shipped out of state based on…read moretheir representation that it had "no lights on the dash and drives well." Within minutes of delivery, we identified multiple serious issues that were immediately obvious: - Rust-through in the floor and body panels (not surface rust--actual perforation) - Exhaust leak audible from inside the vehicle - Windshield wipers not functioning - Brake system concerns identified shortly after - Cooling system issues, including combustion gases present - Battery not properly secured (missing tie-down) - Four different size/mismatched tires on the vehicle We also found that the passenger-side quarter panel contains expanding foam, which raises concerns about prior concealed damage. These issues were documented immediately and later confirmed through independent inspections by a repair shop, a body shop, and a Ford dealership. Combined repair costs are approximately $6,700, with additional potential costs depending on engine and exhaust repairs. These are not minor or hidden issues--many of them were visible or apparent right away and directly affect the safety and usability of the vehicle. The vehicle has now been unusable for over a month. We made multiple good-faith attempts to resolve this directly, including offering both a repair contribution or returning the vehicle. After providing a clear deadline, we have not received any response. We have since had to pursue formal complaints and a loan dispute due to the lack of communication. If you are considering purchasing remotely, I would strongly recommend having any vehicle independently inspected before relying on representations.-

Absolute tweeker scammers! I'm telling you drive the extra few miles and go to a real shop…read more Personal experience has shown me!! They will double talk you until you have a huge bill but your vehicle still doesn't run correctly. Terrible quality terrible value

Please do not take your car here. We trusted them to diagnose and fix our car. He said it's…read moredefinitely not a head gasket that it was water pump. They were charging me a grand to fix. We took the money we saved to fix it. They avoided my calls days later said it was almost done come back in 2 hours and when I did they locked up shop before I got back. Next day they told me they needed 4 more grand that it's a head gasket. The car I drove there with no leaks and had to have it towed home cause they said I had to drive it with radiator cap off. I go look at the car and there's 2 huge streams of fluid running from my car. They have put my family in a very bad position. Please if u value you car and money do not give it to these crooks. They knew we would be mad once we seen our car so they had police there waiting like we were the criminals.