Of the Walmarts in this area- this is lower tier. Bottom Line Up Front: Go to Kingstown if you feel you must go to a Walmart. Target is close enough that I'll drive the three miles to the TARGET to avoid going in here unless it's absolutely necessary. Lines are slow, the aisles are not kept clear or clean, and there is just a feeling of "grimy" all over this store. Even in the McDonalds inside- which I will never go to again- I felt it. Ugh. Is it Walmart priced (meaning cheap for the basics you need)? Yes. I got my daughter a bike for her birthday here because she wanted one she saw here on the rack. But it was a navigation exercise getting the bike down and then through the aisles to the front of the store- where the clerk could not use the pricing gun to allow us to purchase the bike. Not a fan of this Walmart at all. read more

A Wal-Mart on Route 1 in Alexandria. This is the kind of thing people have nightmares about. If you are thinking about shopping here, you have already done too much. read more

Listen, I love the convenience of late-night Walmart runs. They've been incredibly helpful over the years. But on the night I went to this particular Walmart to pick up a few things, I wish I hadn't. Horrible selection, unusually small, and slow cashiers. What kind of Walmart is this?! I feel like I went to the "short bus" of Walmarts. read more

Pretty typical Walmart in terms of selection and pricing. It's 24 hours also, but they close the main entrance and majority of the registers after midnight. They also start restocking around then, so it's difficult to get around sometimes. I've never really had a problem with parking, but I've never come here when the sun was still up so that could be it. The employees here are the worst though. They will pretend like you're not there, intentionally avoiding eye contact or speeding up to avoid you. If you do manage to corner one, they will answer in short, almost rude sentences. Usually when you ask a worker for help locating an item, they will guide you to it. Here, I've often gotten "I don't know" or "We don't carry that" (even when I know that they do). Granted, there are a few exceptions to this but I've found this to be the general rule of thumb here. The cashiers here are so slow also. They have an express lane, and if you are under the item limit, I do suggest you go. In some stores, the express lanes don't make much of a difference, but here they really do. The cashiers aren't any faster, but not having to be behind a line of people with a cart-worth of items really does speed things up. Don't even try to return things here. I made that mistake once and spent almost an hour in line. I saw that there were only three people in front of me, and I thought that it wouldn't take long at all. I was so wrong. Despite two people working at returns, it took so long to get everything done. I honestly have no idea why. I went to return some notebooks and, without my receipt, finished in less than five minutes. Maybe the people in front of me just wanted someone to compain at. I have no diea. The store isn't very organized and there are a lot of things on the ground here. Sometimes you'll find products on the ground, sometimes you'll find garbage. You'll even find a kid or two if you stay long enough. If you're feeling a bit sadistic, I would recommend heading to this Walmart. If not, unless you have an unlimited amount of patience and insanely high tolerance for uselessness, I would avoid this place. Make a trip to a different Walmart if you can. read more

Not worth a one start. I refuse to go to this place. It's filthy. From the parking lot to the back of the store. The employees are rude. This store is not being taken care of the way it should be. Not a good representation of Walmart at all. We avoid it at all costs!! read more

Received poor service. I went to pick up my pictures I had ordered online. I stood at the pick up area for several minutes trying to find someone to help me. Then the person who was trying to find my order looked around and could not find my order and just shrugged his shoulder. Not satisfied, I asked to see the manager, and he came over, opened one of the drawers right in front of that guy and pulled my order out. I would have been ok with it, but the attitude was not so good. It appeared that I was the problem and that I was bothering them by trying to find my order. It definitely was not a pleasant experience. read more

Horrible customer service. I ordered two posters that were supposed to be ready that day. Got an email saying they wouldn't be ready. Which is fine and I understand. Then I never received an email on the progress. I tried to call 3 times and the phone kept disconnecting because no one answered. I had to call corporate to have the order cancelled. I understand it's a pandemic and employees have a lot going one, however, this is very inconvenient and was a waste of my time. Very disappointed but not surprised given this location. read more

Not my favorite. The workers are never friendly and I feel like I am annoying them by shopping there. The place never seems to be very organized. I would rather go to target. read more

Can we give less than 1 Star? This place gives a new low even for Walmart. To say it bad would be a compliment. Stuff thrown everywhere no idea where anything is. Long long lines with over 10 customers in each but only half of the registers open. Usual excuse call outs. But employees standing around talking doing nothing. Walmart please just tell the truth you could care less about your customers read more

This is by far the worst Wal-Mart store I've ever had the opportunity to visit. If it weren't for a couple very helpful and friendly employees in the electronics section, I would have rated the store a "one." I can not believe that corporate allows this Wal-Mart to operate the way it does. The carts are awful and the store is always dirty. As previously noted, the lines are usually very long - with few registers open, at that. On two occasions I have purchased products to find out once I arrived home that items had been used and returned - and resold to me. The second time this occurred, I returned to the store to find the first item back on the shelf! I spoke to a manager, but I'm sure it did no good. Too bad it is so convenient. read more

Wth?!?! I have never seen a Walmart set up like this. It's like a grocery store with Walmart built around it. Busy! Busy! Busy! Is there a time of day that stores aren't busy? We are new to the area so we wandered around for a bit just getting our bearings.... We got trapped in a "traffic jam" coming around a corner people on all three sides in small isles with no one willing to move their butts out of the way. The end cap of loosely hung items didn't help. No matter where you go in this store it seems that even when you try to get out of the way you are in someone's way!!! read more

Spacious parking lot to start with. Store seemed to be very clean and I kept seeing associates on the floor which was surprising because that's not how most Walmart is. Everything was organized and flow of the store was good. Good space between aisles and merchandise for the cart to stroll through with no problem. Cashiers were fast and the line moved efficiently. read more

I went inside, and after walking for about 25 feet, I had to get out. There was no social distancing last year, and the area was very crowded. I don't think I will ever comeback to this branch. read more

I don't know what to say about this. I went to Walmart early today to buy pepperoni. When they got rung up, they said they couldn't give me exact change so I wanted to put the pepperoni back. The cashier wouldn't let me and said "You want it" and still charged me for them. Then she short changed me. I had to wait 10 minutes in customer service just to get the rest of my change. This was just horrible customer service from the cashier. I don't think I'll ever be going to this Walmart again if the cashiers are going to force me to pay for items I already said I was going to return. read more

Great for comedy, bad for service. Oh, and you might get shot! Exciting times at your local Walmart.

This Wal-Mart does require patience. The parking lot is normally packed tight, the lines are normally incredibly long (particularly on weekends),and it's a very busy place to be. However, I love how they have options of buying already chopped up veggies and fruits. They chop your onions for you so you don't have to so that's definitely an A in my book! They're subs and everything else in the deli is always fresh and tasty. It comes with pro's and cons just like everything else does. I come here often. read more

Dirty, just filthy. Long lines. Many clerks don't speak English, so if you ask for help they have no idea what you are saying. Never a manager in sight. Every shopping cart seems to be broken. I once put my toddler in the cart and it almost flipped when a wheel fell off. Shady people in the parking lot. I always feel like I'm about to get assaulted. The only good thing about the place is the prices. Drive a little further and go to the Kingstowne Walmart. Or better yet--Target is right down the street. read more

This Walmart opened in southeastern Fairfax County nearly 20 years ago. And I can't say I'm surprised with all the negative Yelp reviews for this Walmart -- poor customer service, long check-out lines, and staff for whom English is not the native tongue. I have grown accustomed to long check-out lines and dealing with employees who had to pass an ESL course to get a job in the USA. Indeed, I am fortunate in stating that I have rarely had trouble with Walmart sales associates. My main reason for shopping at this Walmart is to stock-up on Equate (general health) and Great Value (grocery) items. The parking lot is large enough to accommodate any body wanting to shop at this Walmart. I could drive my car to this store on Christmas Eve and be able to find a parking space. read more

I came with a item # since the item was on sale said In stock online and even got confirmation from another Walmart saying they had it, when I went to ask for the tv the lady didn't even bother to ask me what type of tv I said I'm here for an element tv and said they don't sell it. She told me she wasn't going to look in the back and to fix it with customer service, I went there. The lady herself saw it said in stock and called to see if there was the tv the lady on the other side of the phone was saying she didn't wanna sell the tv and to say there wasn't any in stock. That's rude and unethical and doesn't follow Walmart's policy. Worst experience read more

IF THE MANAGER WERE TO EMAIL ME DIRECTLY AND GIVE ME A FREE LPG TANK FOR MY TROUBLES, I STILL WOULD NEVER SHOP AT THIS STORE AGAIN. I called ahead of time and spoke to a manager and asked about returning an off-size LPG tank for a regular LPG tank. They said it was no problem, just bring the tank and they'll exchange it. So I drove a half hour each way to exchange my tank for a bar-b-que later in the afternoon. The guy who was helping us was named, Mohammad, gave me a bunch of stink about the tank. I told him I spoke with the manager who said it was fine. Then he gets on the radio to speak with "Joe." Asks for him to come out. We're told to wait 5 minutes. I'm in a hurry, and fortunately "Joe" didn't take all 5 minutes to get out. When he did, he said they would not exchange the tank. I told him I called before and he said well, they won't exchange it and sorry you were given bad information. I asked for his name and he refused to give it to me. I said, I wanted to know who I was speaking with when I call back and complain that the store wouldn't exchange the tank. He said pugnaciously, "well, I don't wanna give you my name." Rude, condescending, not helpful. I wasted an hour of my day to give my business to a store that clearly doesn't know their product, their policies, or customer service. Thanks but no thanks. I will never shop at this Walmart again. I will go well out of my way to avoid it. read more

Rude employees. Employers always seem to have an attitude when you ask a questions. She talked to me like I didn't understand English...

This Walmart is so run down probably thanks to the rude shoppers that go here. I see people ditching perishable goods all over the place and I am pretty sure the words 'excuse me' aren't used very much here. By far the worst Walmart I have ever see anywhere. The workers that work here are for the most part very nice and honestly way nicer than the shoppers. Just like the DC area it's a melting pot for sure and many people don't speak English and really don't care. Rude is rude in any language. The diary frig smells so bad that it makes you half sick. This store needs a serious overhaul and needs to become a super Walmart like the ones in other areas. The clientele are gross!! I won't go into details because they are disturbing. They need security here for sure to keep the weirdos out. It's very sad because the location is great but this store needs an overhaul. read more

Tried calling in for hours and never picked up, when they do it's to immediately hang up. If you can choose any other Walmart to shop, do so. Don't give these scum bags your money. read more

This store is the worst. It seems even more trashy now that a newer walmart opened a few miles down route one as well as the fact that Costco is right next door. Just always messy and impossible to find anything. Obviously they have the same ridiculously low prices as the other walmarts but much better options around. Granted I couldn't find this specific formula today at cvs and they actually had at Walmart. Plus the price was super low, almost suspiciously so. So for that they do get two stars I suppose, very grudgingly. read more

This Walmart is trash. If you go in after 7 pm the isles are blocked with U-boats and pallets of merchandise, the later you go in the worse it is. You can't access what you went in to purchase. Don't think about needing employee assistance, IF you find one they are ignorant and know nothing about where anything is located. It's even worse in the electronics section, if you want to purchase something that's locked or oversized there are no employees that can help. When you finally find an employee, they can't help and takes another 30 minutes to find someone. (Go to Target) Don't even think of opening the doors to the milk case, which is one continuous isle. It smells rancidly horrible. About 2 months ago I needed coffee creamer, I opened the door and threw up. I spoke to the manager and called the health department. Question, has the issue been addressed, probably not. Lazy employees. I have to address checking out. Since they added more self-check out isles, its improved somewhat. Don't even think about checking out in the lawn and garden. There is usually only one cashier. Patrons often have a shopping cart(s) full of items and with one cashier who doesn't care to call for back-up is just horrible customer service. Speaking of the lawn and garden, be very careful they have critters. About 2 years ago my son and I were entering through this entrance around 4 in the afternoon, the time here is important. As we were entering there was a SKUNK, it ran right in front of us. I had to phone the store manager, because again, there was no employee around. I advocated for every shopper and employee until the manager reluctantly closed the lawn and garden section. A skunk out in the daylight could have rabies and besides that if it got into the main store, panic and, well, skunk. This is the most horribly atrocious Walmart I've ever been in. Not only is the inside dirty with lazy un-caring and un-customer oriented workers the outside is poorly lit (not good in a crime ridden neighborhood) and filthy. Go to the Walmart down the other end of Richmond Highway or shop at Target 2 miles down the road its clean, great customer service and an all around better shopping experience. A copy of this review is also being sent to Walmart Corporate Headquarters. Will they do anything? Probably not. read more

One of THE worst Walmart's to shop at I am seriously frustrated EVERY time I visit so I try to stay away as much as possible. Unfortunately, it's the nearest Walmart but when I can, I try to go to the Kingstown center or just shop at Target. Everywhere from the bathrooms to checkout lanes I feel every visit is unpleasant. My most recent shopping experience involved visiting customer service because I needed a price match an item. I've never price matched before so in not sure exactly how it works but all I know is that target had the SAME EXACT item and sold it for less so I asked if we could match and how it was done. They asked me for an ad but I told them that the item was priced for $19.99 and Walmart hat them for $22.99 and it was an everyday price (so it wasn't in the ad) she asked again for an ad and I said I didn't have one so she said NO. I then asked, "no what?" she said "no, we don't price match for you." I asked why and what I needed to do to prove to them that target sold them at a lower price. She again said "no, we don't do it that way." I asked her to explain because I was confused but she said "no, can't do" and literally walked away. I may have been wrong but all I wanted was to understand why they couldn't price match. In the SAME shopping experience, I went to the fabric section where I had previously purchased a staple gun because I needed more staples. After having some trouble locating the staples I found an employee and told her that I bought a stable gun to reupholster some table chairs and needed more staples. She looked at me confused then I explained again, she then sent me to stationary where I realized that she sent me to find staples for an actual office desk stapler. By this time I was extremely frustrated. I went back to the fabric section, looked in the area where I purchased my staple gun and finally found them! I then went to the employee and explained to her that she sent me to the wrong place and that there were staples for a staple gun in her department. She looked at me as if I were crazy! I mean, even after I explained to her I would be reupholstering some chairs she still sent me somewhere else! Checkout lines are even worse, lines are long, cashiers are not at all friendly and it just seems like no one cares about your time or experience. It also doesn't help that NO ONE seems to speak or understand English. Just all together very frustrating and not the place to be. I avoid this particular Walmart at all costs because my experiences seem to be more frustrating and customer service is obviously not what they aim for. read more

Walmart - Return line is ridiculous! - Department Stores Near Me - Alexandria, Virginia

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Ugh! Choose another Walmart if you're smart. This place is a dump...filthy and stuff all over the aisles, employees yelling all over the place. It's severely understaffed so you WILL wait a long time in line --any line. I purchased five $100 gift cards and asked for a gift receipt for each. The clerk acknowledged my request. But when the sale rang up there were no gift receipts! Huh? I asked her about it and she showed me the receipt where she requested them but they didn't print. She said, "I don't know why they didn't print." And...how about a solution? Nope...just handed me back my receipt and started ringing up the next customer...no even a "sorry" as I was summarily sent on my way! I'm not a huge fan of Walmart to begin with but this place is beyond the pale for rude, unhelpful employees and dirt. read more

We came early on a Saturday. This is a bigger store than what we have in Burke, VA. It's clean and neat, but not a Super Walmart. The refrigerators are mostly empty. My husband picked a storage plastic box that does not have a sticker on it. The cashier sent him go back to the floor to pick up another one instead of having another employee to help. I asked another woman employee where the soft soap is and she sent me to the wrong place. I walked around for several times before I saw her again, and she said "I told you... it's over there...." which is not the same place where she told me before. This is the rudest Walmart I have seen. The employees looked like they will pay for our purchases.... I saw some on the floors and they all including the cashier have a raised eyebrow look.... read more

Adopted a kid from angel tree who wanted a specific toy Walmart carried. They were all out of stock but this Walmart (7910 Richmond Hwy) said if I ordered in online for "pick up" that it would be fulfilled that evening with the incoming truck. I placed the order online and waited for the email / text that it was ready - the site said it would be ready by 4:45pm. No info ever came. The next day it said it was still processing the order with no updates, so I stopped in about 2pm when I was in the area, reluctantly. **I tried to call the Pick Up extension at Walmart and they literally picked up the phone and hung it up. I called back and it rang off the hook, twice. I waited two hours and tried again, twice - it continued to ring off the hook.** I went into the store and stood in line for 20 minutes (what I was avoiding by ordering the "pick up") to be told it was "still being processed" and that they had no information. I told them it said it would be ready the day prior -- they said that they didn't have any in stock or the back, don't know when they will, and that their promised "will be ready time" isn't really anything they use because it's based on their bad inventory...and they only have one person that does "pick ups" and he's busy. So, I could either keep waiting for an unknown amount of time (b/c they can't look up when their next shipment of the toy is) - or cancel the order. So, thanks Walmart. I have a few days to find this little guy some Christmas gifts and you wasted 48 hours of that with BS promises, bad/worthless phone service, and useless employee customer service. And this is why I HATE Walmart and shop elsewhere if at all possible. Bottom line: The Pick Up service is worthless unless you have an open-ended amount of time for them to fill your order, whenever they get around to it and its convenient-- because your time and their promises certainly don't matter. But they will lie to you with a promised time to try to get your business...jerks. read more

This place is beyond disgusting. Lines are insanely long, items are often damaged or are missing pieces/parts and the staff is not helpful. I don't know what planet the people that come into this place beamed down from, but count me out. There's always seems to be large groups of people walking around, not doing anything but just simply walking around in a wal-mart and making trouble. Winning crowd. You need a car alarm to park at this place. You can expect to have a conversation with a vagrant or someone selling speakers before you make it in the building if you park too far away. The Kingstowne location is turning into this wal-mart. Both are hands down the worst I've ever been to. Go to Target. read more

This is a depressing place, whenever I come in here I have to fight the urge to slit my wrists... I live near here and use this Walmart to get my money orders to pay my rent, and usually if I'm lucky I'll only wait 30 min, and one out of the 3 people will be taking customers, but on really bad days all 3 will be talking on the phone or doing their makeup/nails etc. The place is dirty and unorganized and always has been, and you're lucky if you can find someone to help you, let alone that speaks English. It really is depressing inside this place, if somewhere else had cheaper money orders... I'd quite happily never set foot inside that hellish place again. read more

Service is awful. No one speaks English. I called to see if they had a stroller in stock and they kept asking me what the UPC code was. Idk I don't work there!! I just had an item# from the Walmart.com. Im on hold, whole time driving to the store. I ended up driving to the store walking straight to where the baby strollers were and maneuvering my way back to the front with the stroller, then I hung up on my cell phone. How does a customer do the job better than the employee? Never coming back here, I'm shopping at Target!!!! read more

After ordering an item to be picked up, I stood in line (1 person in front of me) for about 10 minutes before anyone acknowledged my existence despite there being 5-plus employees in the immediate area. Socializing is clearly far more important than customer service. read more

This Walmart is dirty, unorganized, rude employees, bathroom ALWAYS smells. Anyway, I went to the pharmacy yesterday to fill a prescription for my 5 year old son. they told me it would be ready in 1 hour. I returned one hour later and they informed me that they did not have the medication in stock. this was very inconvenient for me as I rearranged my schedule to wait for his prescription. all the lady could say was sorry we don't have it. and that she did not take my order. I told her next time she should inform customers if they have a medication or not so they don't waste peoples time. also I would like to say that the Walmart in Kingstowne is the complete opposite. it is very nice and organized. read more

Quite possiby the worst walmart I have ever been to in my life- and that's saying a lot. They don't have much in stock and never have enough cashiers so it takes half an hour to get through the line for two items. What's that? Use the self check-out you say? Well they usually only have two of those open in which one only takes cash. This location just needs to be torn down and re-built from scratch. read more

Went here to try to buy an xbox on the Thursday if thanksgiving cause we had an incling to play. For some reason they had no idea what products were for sale on black Friday. The manager suni was rude and not helpful. Bad Walmart experience!!!!! read more

This place gets 5 Stars in my book. Unlike Rachet Walmarts in NY. Everything here is ORGANIZED and in order. Huge Parking lot. Staff are friendly and they are willing to help. Walmart stores in NY need to take some tips and lessons from this store. They have a Mc Donald's here that is clean and I point. read more

I prefer this Walmart over the one closer to where I live mostly because nobody has ever yelled at me here, I am not afraid to go after dark and there is always plenty of parking. You know what I really dig about this one? They still have a photo center and that's a major bonus for someone who still likes to put together photo albums! I also was able to order some 8x10s for a Christmas present without having to wait for them to be shipped to my house. They also have some pretty clever and very reasonably priced photo gifts like calendars, ornaments, mugs, etc. I'm definitely going to do that for next year. Also, when I accidentally sent the wrong family photo (from my phone so I couldn't really see it well), they allowed me to submit the right one there and then. They didn't charge me for the others and printed the right ones right then and there and with a pleasant smile and demeanor. Seriously. Much love for that! read more

If you went to save money it's great place to go, don't worry about the line I really like my flat tv

I went into return bathing suits that were too small for my twins. Never worn !! Tags still intact. I ask could I exchange them because I didn't have the receipt ...I was told yes if I had the card. I did. I found the same suit just a size up and proceeded to exchange. I was told they couldn't find in the system. That they were a small store and didn't carry everything. Lol really??? I buy the suits (bigger size) and decided to gift the smaller suits. I leave the attendant at the door asks for my receipt I say ok. And I look in my wallet and no not there. The bag? Nope still not there. I ask the cashier who helped me saiful was his name. He says no it's in the bag. I say no sir it's not. He looks. We pull everything out. No where to be found. Long story short he still had the receipt. If you don't want to go in circles don't shop at Richmond highway Walmart. read more