great on the front end - lousy on the pick up end after our flight. Memorial day weekend & we had to wait 25 min for a pick up! unacceptable!! our first & last time using WallyPark. read more

Inconsistent and below average service. They have few good drivers, majority needs to go back to basic training. Buses pass by while you standing rain or shine waiting on the to stop at times for more than 30 minutes. Today is the perfect example of how to disappoint! read more

Russell Liverpool was my driver and he was amazing! His humor and hospitality was great. He's the reason I'll choose Wally.

Glad Russell is back again he very good at what he does always making my day before work and coming from work

I'd forgotten about our other previous experiences!!! But I will not make that mistake again. After having travelled all day, we were unpleasantly surprised to learn that the information we received when we made our reservation was ABSOLUTELY INCORRECT regarding the schedule for international pickup times. There was NO ONE to speak to when we called, so that almost feels purposely misleading! Never, ever again will they get another dime! read more

I have used this service consistently over the past year, and unfortunately the wait times have been consistently excessive. There have been multiple occasions where I've waited more than 20 minutes just for the shuttle van to arrive. While the staff is usually quick to take the vehicle upon arrival, the return shuttle process is often delayed because drivers wait to pick up multiple additional passengers, even when those passengers are not yet ready. I understand the process and the desire to maximize efficiency, but timely transportation to the airport is extremely important. Because of these ongoing delays and inefficiencies, this will be my last time using this service. In my experience, other providers operate much more efficiently and reliably. read more

Our experience with this shuttle services was disappointing. It took about 40 minutes just to get to the parking area, which felt excessive--especially since other shuttle companies had more vans running and much shorter wait times. To make matters worse, it was very cold, and we were waiting outside with kids, which made the delay even harder. Once we finally boarded, I got hurt on my thigh because of an exposed metal piece from a broken seat belt. That should have never been overlooked--it's a safety hazard. read more

WallyPark - Parking Near Me - College Park, Georgia

horrible and it wasn't peak hours! their competition told a large group of us waiting...it happens all the time! Forget their app useless unless you use it to call them, otherwise it circles and circles! would definitely not recommend... you may save a couple of bucks but trust me, it's not worth it! read more

After landing in Atlanta airport I notified them I was waiting and kept tracking the shuttles on the app. After waiting 45 minutes my husband called to check on the status of a shuttle. The shuttle had shown they were on the way. The dispatcher told my husband it would be about a 10 minute wait. After waiting over an hour I called back and asked when the shuttle would be there and dispatched proceeded to call my husband a liar and said that the shuttle was on the way bat had to turn around to go back to base but was yet again on the way. If you dont want to wait forever to get picked up do NOT use this service. ​ read more

Just awful! Horrible service, we waited 1/2 hour for a shuttle on a holiday weekend! we had to call the dispatcher multiple times and she said they only had two shuttles running. when we went to check out (prepaid) they charged us for being "late" because we had to wait on them!!! I will never use Wally Park again, I'm going back to The Parking Spot! read more

Going was great, but on our return we were waiting an hour for a shuttle back to car is unacceptable. Watched numerous shuttle leave for other parking lots. Park ATL specifically, So I will use them next time. read more

I was pleasantly surprised by Wally Park. When I entered, the lady working the booth was very nice and told me where I could park. I was out of my car for 1 minute when the shuttle bus came to pick me up. The driver was friendly and made sure we knew where to go to be picked up on arrival back. I only waited about 5 minutes to be picked up. I was then taken right to my car. I parked in covered parking and the rates were very reasonable. I will definitely use again and will recommend to others. read more

WallyPark has redeemed themselves since my last review! As usual I booked my reservation online. I arrived, scanned in and began to search for the covered parking I paid for. Luckily I found one of the few spots left which took a while. I don't like that partially covered parking in the area I parked. But I dealt with it. I wonder if there is ever a time when someone shows up and doesn't receive the parking they paid for. The shuttle came not too long after I parked and took us over to the airport. When I returned, the shuttle picked me up from the airport in a timely fashion. Glad things are operating on a more normal basis again. read more

See all

Hire more drivers. Waited almost an hour and a half for a shuttle bus last night. They are the worst.?

My daughter goes to school in Alabama and was coming home for the holidays. She needed a place to park her car while she came home for the holiday. My friend recommended Wally Park. It was the best recommendation ever! My daughter really loved their service. Their instructions were clear, parking lot was safe, and their staff were exceptionally nice. We will definitely use their parking lot again read more

After reading through numerous negative reviews prior to choosing Wally Park, I decided to try it for myself. There were so many reviews saying the wait time after parking your car for the shuttle was like 20-30 minutes. Not at all for me! It was so easy to scan my QR code at the gate for covered self-parking, quickly found a parking space and before I could get out the car for real, there was a shuttle pulling up behind me to scoop me up. The driver asked if I needed help with my bags and waited patiently for me to get my things out the car. I was in the shuttle, at the airport and dropped off in less than 5 minutes. Great first impression! I'm just hoping that the experience retrieving my car is just as simple + painless. read more

I'm not sure if they don't have enough buses to handle airport parking, but I've been sitting at the international side of the airport 45 minutes more waiting to be taken to my vehicle. I followed instructions by texting for a ride, no response. Are calling 5 times for a pick up someone finally answered and said he was on the way. I was not provided with a definite arrival time. I would give 0 starts if I could. read more

We had a very long day of traveling and our driver Angelo brought a pleasant end to our day! Thank you for being you Angelo!!

I've been using this spot for a few months now. Miss Carol was very helpful when I have an issue with my scan code. read more

Dawn G was fantastic at the ATL location. She was prompt - there waiting for me as I was still getting my luggage out. She wouldn't let me help with the luggage. She was great read more

Horrible customer service. If I could leave a 0 star rating I would. Rude and discourteous staff member by the name of "Robert" was totally unprofessional. Strongly discourage use of this shuttle service. Our driver however, was nice and courteous. read more

Used to be our go to place for parking but waiting over 30 minutes for a shuttle when other parking lots have multiple shuttles coming and going is absurd we will no longer use Wally Park and have been a loyal Customer for years get More shuttles running! read more

Philly Airport Location - Very disorganized. No one gives you decent instructions on where to park when you pull in. The shuttle driver gets annoyed and the customers are all confused. At airport arrival, the app and website didn't work. The number to text to get a shuttle no longer works even though it is in the confirmation email instructions. All in all, Wally Park is a hot mess. There has to be some place better. read more

Russell Liverpool is the best, fastest, and safest driver Ik he gets me to work and back every day

While I would not recommend booking with them for international travel with odd hours, I really am pleased with their drivers. I've been booking parking with WallyPark for years, and recently, they've hired a great team. The drivers are all very friendly, helpful, and upbeat, and most importantly...they drive with a purpose. There is a wonderful sense of urgency, while they still put safety first. I will continue to book with WallyPark. read more

Had a convenient experience with pickup and drop off 5 minutes parking to Atlanta Hartsfield Jackson airport. Pickup Shuttle driver "Evelyn Hye" was super courteous, time-bound. Thanks to her for a wonderful job ! With a smiling face, she offered a chilled bottle of water in this crazy heat. Took the suitcase from my hands and placed it safely. There was no wait and dropped off pretty comfortably in the same parking spot as where I was picked by another shuttle two days back. The lady on the checkout window on Wednesday morning on my out was gracious as well. read more

Do not us this company for International flights. When you park your vehicle and ride to the airport you are also on the same shuttle with domestic travelers and it will take you 30 minutes to get to the International side because they will drop off domestic travelers first. On your return I called as instructed and was told I had to take an airport shuttle bus to the Domestic terminal- which was a 15 minutes wait at least! Then, they dropped everyone off at the Rental Car Return area instead of the Shuttle bus to Wally parking area. So we had to take 4 escalators to get to the airport transit which is another shuttle to domestic baggage area. Whew! So not acceptable! if you aren't going to fully service International travelers then don't offer the service to begin with. Other options are available. read more

Don't park at WallyPark near Atlanta Airport. My car got damaged there, I opened the claim at the site. The car that hit me was right next to me when I got there, my car paint was on the car next to me! The staff took many pictures, I wasted many minutes filing a paper claim and It took them 2 weeks to say that I parked at my own risk. Must be great to have a business that charges for a service and is not responsible for keeping the customer propriety safe. read more

See all

Russell is the best driver there!! Gets me to the airport on time!! Great attitude, always uplifting and amazing personality!! Go Mr. Russell!! read more

DO NOT USE THIS COMPANY!!! THEY ARE THE WORST!!! Everything needs improvement! From communication to actual buses showing up!!! lol Ok the parking is good. Other than that, it's been a nightmare! For some reason, all parking was "full" at the ATL airport when we were trying to drop our daughter for an international flight with her grandparents. We decided to park at Wally and shuttle over since we didn't have much choice. First, I booked a reservation for the time we were there but it changed it to 4 hours later. Had to cancel that and just go in the standard way which means I'm paying twice and waiting for the cancellation to refund my money. The lady was very nice and said she was getting us a shuttle to international, which they don't do often so she says which make zero sense to me. Per their website and the text we received, they go every 30 min. But whatever! We gathered all our things and got out, thinking we were going to be waiting a bit in the lobby, but a bus pulled up behind our truck and said he was to take us. We didn't verify "international" so when we arrived at domestic and asked, he had us get off, walk to the Atl international shuttle and then take it to that terminal. We finally arrived an hr and a half after we should have been there had they had parking. Good thing we planned to arrive super early. Got our daughter met up with the grands and we called to ask for a pickup. We were told where to go to wait. We waited 45 min and called 4x (each time they say someone will be there 5-15 minutes) and no one ever showed up so we finally took the international shuttle back to domestic to catch the shuttle we thought would be more often. Went through that whole process only to then sit here 20+ minutes with over 20 other people, with no help from Wally personnel when you call. Other people were calling and complaining. It was hot and most waiting had been traveling all day. We watched MANY of the other companies buses come and go! Use Park N Fly, Jiffy, Park Atl, the parking spot, anyone but Wally! I only know these company names because I have watched them pass so many times. We felt like we were being held hostage!!! Ridiculous!!! read more

Parking is convenient but their efficiency at the lot (shuttles circling but not picking ppl up) and the long wait time for pick up is a turn off ... read more

I made reservations at Atlanta Wallly Park several months ago. Our plans changed, so I went on the app and cancelled the reservation. The app said they would need to mail me a refund check. I've been calling and emailing WP customer service for nearly 10 weeks now trying to get a refund. They've told me numerous stories & lies, but still no check. Customer service won't even reply to my emails now. This is ridiculous!! read more

Do not use this place! We have been loyal customers for several years until this last trip and now we will NEVER use them again! First off they took 45 minutes to pick us up from the airport after we called them and another family had already been waiting over an hour! This all happened this past July 7th 2025. Secondly I booked with them through July 8th because we were coming back from Italy and to give us a buffer on dates in case the planes were delayed, etc. Well, we got back in time and I contacted Wallypark to get my refund for my day not used and these thieves flat out told me that they do not do refunds!!!! Are you kidding me? So they have flat out told me, "tough shit, we are stealing your money". I'd steer clear of this place. We won't ever be back after they literally stole from us! read more

horrifi! The airport called for a shuttle and proc to wait 45min until we called my self to then wait 10 minutes on hold and found out the bus hadn't' even left. then proceeded to go to the domestic shuttle to wait for an additional 40 minutes until the shuttle arrive. read more

I do not want points because I don't plan to use WallyPark ever. I want reimbursement for the taxi fare if $36. Thank you for reaching out to the WallyPark Customer Service department. We apologize that you feel our service was not fulfilled, but please be advised our shuttle service is complimentary and not part of the daily parking fee that you paid for (please see the attached screenshot from our website FAQ). However, because we do appreciate your business and caused you an inconvenience, this matter has been forwarded to management to investigate the issue regarding your delayed complimentary shuttle service. Unfortunately, we are not direct employees for the taxi company service you used and have no access to their system to provide a refund. What we can provide is points towards future parking stays in the taxi fee amount. Please kindly indicate if you would like points applied. ​ Best regards, WallyPark Airport Parking Reference the status of your ticket any time by clicking the following link: https://wallypark.freshdesk.com/helpdesk/tickets/375185 On Sat, 2 Aug at 6:11 PM , I wrote: On yesterday, (8/1/2025) my family and I returned from an international trip and I followed the directions that were given by your company for shuttle pickup. We contacted your company for pick up at 5:38 p.m. and we called back several times receiving different answers on when we would be picked up. An agent said that the shuttle was in route, it would arrive in five to ten minutes. We waited until approximately 6:20 p.m. and no shuttle ever came. After it appeared that your company was not coming for us, we hired a taxi to take us to your parking lot and the cost was $31.00, excluding the tip which ended up being a total $36. I had paid you for a service that you did not fulfill. Therefore, I am requesting that your company reimburse me for the unexpected expense that l incurred due to your not picking us up. Your security guard, Mr. Charlie, can attest to the fact that we arrived in a taxi. It is my expectation that you will resolve this matter expeditiously. We were very disappointed with your lack of service and were delayed significantly from traveling home to Alabama. As we stood waiting for your shuttle, we saw several shuttles( Peachy Airport Parking, the Faspark.com, the Parking Spot, Park Atlanta ). that made several trips to that area. We are puzzled by your lack of service. I look forward to hearing from you. read more

Waited 20 minutes for pickup in parking lot which made me late for flight. Attitude from drivers and parking gate attendant. Find another option!!!!!!!!! read more

They're so bad compared to the other shuttle services, bad and had the nerve to go up on the price. In the time you have to wait on your shuttle 4 pre flight, 3 Parking Spot & 6 park n' fly will have pulled up and pulled off before you can get 1 Wally Park shuttle. You can tell they're trying to cut cost and figure out how to manage with less ppl but at the busiest airport in the world you can't do that. As I type this 17 ppl are waiting and I guarantee you they are going to send 1 shuttle and it's going to be later than the time they tell you which is every 30 min. 0/10 if I could read more

Waited 20 minutes to get picked up by a shuttle, then got directed to another shuttle that just happens to be dropping off as well and to end up getting picked up by a different shuttle that was in the middle of dropping off. Sometimes you gotta take a gamble to be on time or late depending on how these shuttles move. read more

My wife usually uses Wally Park exclusively when she flies. She notified me that one of her tires was showing low on the computer when she was parking for a trip. I called to ask if they could assist as I would assume this is a common occurrence. I was told that this was not the parks responsibility and I was welcome to call a tow truck.. Such a small effort would be needed to remedy this situation. Poor customer service read more

The app doesn't work because I had an old account so they charged me more and they have very limited buses and drivers so you wait forever, sux read more