I would like to share my recent experiences with Groome Transportation, which were extremely disappointing and concerning.
1. Baggage Negligence
On one trip, my suitcase was not properly secured by the driver and actually fell onto the highway during the ride. This was an extremely dangerous and careless situation. My luggage contained valuables and could have been completely lost had another motorist not noticed and alerted the driver. To make matters worse, the driver did not acknowledge the seriousness of the incident and failed to even offer an apology.
2. Discriminatory Treatment
On another occasion, I was denied boarding after my flight arrived late, even though I had requested to be accommodated. What made this worse was that the same driver allowed other passengers who arrived early to board--even those who did not have a reservation for that specific shuttle. The clear difference in treatment appeared to be based on race, as those passengers were white while I am not. This was an extremely upsetting and unacceptable experience, leaving me with the impression that Groome tolerates discriminatory behavior among its staff.
Overall
I expected professionalism, safety, and fairness from Groome, but instead I experienced negligence, lack of accountability, and discriminatory practices. I urge Groome to take these matters seriously--review its driver training, baggage handling practices, and most importantly, ensure all customers are treated with equal respect regardless of race or background.
Until I see meaningful changes, I cannot recommend Groome Transportation to others and will reconsider using this service in the future. read more