The drivers are always friendly so it's hard to be mad at the 30 minute wait time for a shuttle. However, it's frustrating to have to wait that long and see shuttles passing you by. Otherwise, I'm comfortable with the safety of my car and like the Dasani water to go. I get a discount with my company so it's a deal for me. read more

Very efficient transportation process but it did feel like the shuttle drove a decent bit to get to the lot. Locating the shuttle at the airport was fairly simple and the driver was extremely helpful with bags when boarding and offloading the bus. Wouldn't mind this method again now that I know the process. Great customer service, just further from the airport than I typically prefer. read more

The Parking Spot 1 - theParkingSpot Shuttle Bus - Parking Near Me - Atlanta, Georgia

I came to this location because it is the cheapest with my discount. I have never had a problem with getting to the airport on time. I have had some problems waiting longer than normal They have different prices for covered vs uncovered. The pick up location is new and at the west end of the airport. They need to do a better job balancing which vehicles pick up for their respective locations. We saw the other vehicles come and go for the other spots. read more

Waited 30 minutes for shuttle. I've been parking here for years but I'm done. Not the drivers fault understaffed.

Absolutely awful. This place used to be good but a while ago they decided to run it with the absolute minimal crew they think they can get away with. Earlier this month, I reserved a parking place online. Drove in and parked in row Q. Waited for a shuttle. One drove past my row, despite me standing in the middle of the lane. It picked someone else up and drove past my lane, despite me standing in the middle waving my arms. Waited and waited and nothing. I finally hauled all my luggage to the tower in security parking. Waved and yelled, I guess the watchmen were too busy staring at their phones or something. Hauled all my luggage to the entrance of the lot and asked a parked shuttle driver if she would take me to the airport. I wish I got her name as she was very nice, the only positive aspect of this experience. This was the most recent bad experience but not my only one. read more

Great airport parking quick shuttle service and very secure location for peace of mind travel

The pickup to go to the airport has become terrible. I waited for 40 minutes for a shuttle and others an hour!

They picked me up quickly and I felt safe the whole time. Using them again this next week when I fly out read more

The Parking Spot 1 - Bus - Parking Near Me - Atlanta, Georgia

I park here regularly when I fly out. I usually splurge for the covered, premium parking. My understanding is I should be the first to be dropped off at the car upon returning. This is not always happening and bummed as I paid premium for this, which I mentioned it to the driver he just said "oh" and kind of shrugged it off...not cool. If they help me load luggage off and on I tip, otherwise no tip for just doing your job read more

I promised myself I would not use this facility again, yet here I am. First the gate wouldn't come down. I used their call system to call an attendant. Their system. It sent me to someone somewhere else handling rentals cars. Said she could not help me. Never got a ticket and moved through. Then I waited by the back of my vehicle over 30 minutes waiting to be picked. Up. Others waiting in the same area. Will probably be late for flight with TSA shutdowns. Still waiting. Waited 55 minutes for the bus. Now there are 22 people on this bus with 10 standing. This is the worst parking service I have experienced in ATLANTA. read more

Paulette picked us up promptly and was friendly and efficient getting us home. She is the best.

This is a quick and convenient way to park and get to the airport without the hassle of trying to find your own parking at the airport or using ride share. You self park in a space that's convenient for you, the shuttle will pick you up at your car. The wait time is very short because they have several shuttles making their rounds, so no need to call or panic. They help you with your luggage. Sit down and brace yourself because they get you to the airport quick fast and in a hurry. They have a domestic lot and an international lot. Don't forget to tip the driver! They work hard. read more

used to be the best and most efficient place to park. now they do not have enough buses nor enough help identifying customers to pickup within their own parking lot. waited 30 mins with other parker's and even when we waked to the front and someone tried to help they made us get out of their bus and onto a different bus. this is not a company that cares about their customer first. read more

The rates DOUBLED at Christmas! An employee told me that they expected so much Holiday traffic they knew they could jack up rates and get away with it! Gouging plain and simple, in my opinion. It reminds me of the $10 a bottle water after a natural disaster. If this were the only issue it would be bad, but, the check in process is laborious, always a long wait for the bus. I really thought Delta Park & Fly Plus needed improvement. But the Spot guys have made everyone else in that business look good. Spot has made the airport lot a viable option, read more

We had a short wait for our Parking Spot 1 shuttle. They had a lot of shuttles running but unfortunately the first two passed us by, likely since it was super crowded on the North Terminal pick up area. Our driver was Corey H and he did a phenomenal job, fast, and efficient. He was helpful with our bags. We use these services regularly and normally do not run into any problems. read more

They're beyond awful. Staff look at you and treat you with disgust. There's no customer service to help you get your rate fixed when there's a problem. They are the farthest walk from the terminal and you'll wait a long while when you get there. There's not a good option as all these lots treat you like garbage. Best bet is to Uber. Or park at the airport. Even the farther economy spot will be better than these folks. read more

Easy to deal with, quick service to and from the airport! Driver was extremely friendly and showed us what we needed to know about their way of doing things to return to the car. read more

We have been using Parking Spot 1 for a few years, but there has recently been a decline. Initially, you would park your car and a shuttle would be there within 2 minutes to pick you up. The last two trips, we have had to call after waiting for 10 minutes. On our return yesterday, it was very cold outside and we were waiting outside the terminal for over 20 minutes for the shuttle. After 15 minutes, we called the location to alert them because Parking Spot 2 and FLY had 3-4 shuttles come and go while we waited. The woman who answered the phone was rude and unable to give an answer as to the location of the shuttle. At this point, there were about 50 people lined up waiting. She was unwilling to help in any way and would not try to radio to drivers to get an ETA. The only reason I am giving this business three stars is that the drivers have always been courteous, friendly and helpful. Whoever is answering the phone has caused Parking Spot 1 to lose a regular customer. read more

I made reservations to park here on Christmas Eve. On the way to the airport my engine began sputtering and we barely made it to the lot. I knew the car wasn't going to make it home (38 miles) when I returned the evening of the 30th. I called the office while I was on the shuttle to the airport to give them a heads up. I explained that since my return flight was going to be after 9pm, I'd probably have to leave the car in the lot until the day after what I'd purchased and asked if I could pay the extra day upon my return since I didn't know how long it would take to get a tow there. Shawn, the supervisor on duty, took my call and was so helpful. He told me he'd be off the day I returned but gave me his personal cell number so I could remind him when I was returning so could notify the manager scheduled for that day. He also let me know there wouldn't be an additional charge if I wasn't able to drive out of the paid parking area. As expected the car wasn't working properly upon my return. The shuttle driver waited for me to make sure it would start so we wouldn't have to carry our luggage to the ride that was waiting for us. I managed to get through the gate and Destiny who was outside, allowed me to park in what I imagine is the employee lot so it would be easier to tow. Shawn also followed up with me and offered his assistance at 10pm ON HIS DAY OFF! I called the office in the morning to let them know what time I'd be meeting the tow truck and was greeted by a very pleasant lady who told me she'd let the manger know. Sorry I didn't get her or the shuttle driver's name. Although this wasn't the best start to the holiday season, The Parking Spot 1 made a frustrating experience, much easier! Great staff and management. I've been a customer since 2007 and will continue to patronize them whenever I travel. read more

The Parking Spot 1 - Parking Near Me - Atlanta, Georgia

I have been a customer at this parking spot location for nearly 20 years. This place was always dependable. This is not the case anymore. Arriving to park seemed normal until we never had a shuttle come to our lane. Apparently we were in a rental car section and had no idea that we should not park there. I guess this place is getting into rental cars(Toro or something like that)? We walked from the back of covered half way to the entrance of the facility before we found a shuttle. There were about 30 people waiting and the excuse was shortage of drivers. Were waited for 30 minutes before leaving the facility for the airport. Pickup from the airport was equally bad. A group of about 39-40 people waiting for a shuttle. You have too many brands and not enough shuttles for each one. All in all, we wasted over an hour waiting for shuttles which is uncalled for. It was never this bad but it is now. read more

What ever you do don't prepay if you're flight gets canceled they will steal your money ours was canceled a week before because of a hurricane we called as soon as we found out with a weeks notice read more

Misleading prices, price at checkout is not what is advertised online. Prepare to pay more than expected.

Wait time too long. Many other airport shuttles came more frequently. Need more buses or drivers to compete with other airport services.

The service has really degraded in the last year. It now takes a good hour from the time you park your car till you arrive at the terminal.

I have used this service a few times now and each time, I have waited over 30 minutes to be picked up. Shuttles will literally drive past you as you are standing . The rates are not the cheapest so I do not understand this. There are usually a number of buses there when I arrive but this remains to be seen bc this has been a horrible trip thus far and I may miss my flight bc of the 40 plus minute wait for the bus. Parking and riding should be a convenience, not a roll of the dice. read more

Lice the parking spot. The only way I travel is parking here. The staff is friendly and efficient.

Take less than one hour from arrival to delivery at terminal and have more spread out shuttle to international terminal or just say you don't service it if it's just going to be crappy service. The money I paid was top dollar not what you pay when expecting crappy service. How do you stay in business read more

On my return to Atlanta I found my cars battery was dead. Guess I left the dome light on for over a week. The shuttle driver was an Angel. He jumped my car so I could get home. Tuesday night 11:00pm. Spot 1. Give that man a bonus. read more

as a loyal customer who has been renting here for 15 years, I am increasingly disappointed and actually even upset at times. The service has gotten so bad that you cannot count on getting from the parking deck to the airport within 30 minutes anymore. Whenever you try to call for a you get hung up on by the read more

The Parking Spot 1 at Hartsfield Airport in Atlanta has an amazing driver-Robert G! I lost my parking ticket and thought I had parked at Parking Spot 1 but while on the bus, I realized that I had parked at Parking Spot Fly. Robert was so professional and told me that he would take me to Parking Spot Fly. He took me to correct parking lot even though it was not the one he delivers to. Robert was all about customer satisfaction and safety. Robert G is an exceptional employee and because of him, I will continue to use The Parking Spot for my airport parking. read more

We flew international and used the parking spot for a week. The process was easy to book a spot, park, and shuttle to the airport. The shuttle dropped us off at a different place than pickup, which did cause some confusion when we arrived back in Atlanta, but the drivers were helpful and friendly overall. After a long flight, the ride back to your car in a bus from 1992 isn't the most fun, but the cheaper price of the Parking Spot compared to airport parking was worth it. read more

I saw the bus arriving when l was walking to the door. BY the time l git outside, the bus was gone. It barely stopped. It was cold. My husband called after shortly after.They said the driver would arrive in 15min. After 15 he called again. They said another 15 min. This company was NOT our 1st choice and may never use it again. While we waited we saw many buses from Walley, The Fast Parking, ParkAtl. We waited for almost 1 hour. We were told they come every 30min. BAD SERVICE.P read more

Dark parking lot , no clear exit sign . I. went through the "wrong" exit ( only marked "exit") . My QR code opened the gate . Gate smashed down on my roof 1/2 way through. Got to a second " exit" kiosk that wanted to charge another 15.00 as I had exited the "wrong" exit . I have another reservation for this same company NO WAY IM USING IT . DO NOT RECOMMEND. Go to Wally park . I d give this no stars if I could. read more

I have used this company a few times with not much issues. What could be improved is the wait time and service of the drivers. But it's not really a huge deal. Sometimes they want to fill up the bus first before they head to the destination, sometimes they go straight to the destination right away, so yeah. what i really like about it is the easy scan check in and check out. it's just like a little kiosk and you just scan your QR code to get in and out. What I get is the "Premium Covered Parking" option. i think it's worth it! they are supposed to drop you off first when you get back to your car. So far after 4 trips, i have still been the first one off the bus. *knock on wood* Depending on the driver, the experience could be good or bad, but for the most part, all the drivers i've had were not bad. They even help you with your bags if needed, just bring a few bucks to tip them! The bad drivers i've seen are when i have to communicate with Parking Spot 2 drivers. This one lady was very rude saying she can't help with Parking Spot 1 things, i was just asking her when she thought the other bus was coming.. i didn't know they dont work together at all.. anyways. as i mentioned, not a big deal. Overall, very solid. i've had my fair share of crappy off-site parking places but i've stuck with this one and even got to redeem rewards and things like that! read more

I love the parking spot! I park there every week. The shuttles run all the time and each driver is super helpful. I like how they pick me up and drop me off right at my car, so I don't have to drag my luggage around. The ladies who are at the exits are friendly and fast. I like the cold beverage as I start my drive back home! read more

We used to be a big fan of The Parking Spot. They still maintain an excellent facility at CLT. But their ATL facilities are just not up to par with the competition. There is no electric vehicle parking and the lots don't look as secure as other agencies. Hopefully they will make it better. read more

Evening flight to ATL. Not enough shuttles. Long wait in freezing temps. Pictures tell the story. read more

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Don't use this parking lot if you are in a hurry. People have waiting for 20 minutes to get a bus to the airport. It was better when it was run by ParkNRide read more

The parking spot #1 people are great. Here are the reasons why. 1 - battery ties; they come give you a jump (thank you Cory & Shann) 2 - charge the wrong credit card, the manager (Shann) goes to the cashier himself to handle it himself 3 - the drivers stop and give you an update even when they cannot pick you up 4 - someone always answers the phone to let you know if they are full read more

We will never use again. They charged a fee for picking up a vehicle early. The service was prepaid. The person I know got there vehicle five hours earlier than the deadline time and was charged for it. Thats theft or fraud to charge a fee for something that was paid for. The contract only says a fee will be charged if the vehicle is not out by end of service time. If anything he should have been refunded for leaving early since the space was available for the next customer. read more