It's three days before Fleet Week Sunday and I just compared ParkNow with another popular app for a spot somewhere near Beach and Hyde. ParkNow's best price is half that of the other app. Nice. I thought I should mention the app since that's their primary product. I use it whenever I drive to SF. However, it's not the app that compels me to write this review.
I actually booked the spot two weeks ago. Today ParkNow informed me that the garage cancelled my reservation. Apparently I booked before the garage had a chance to raise their rates for the holiday. The cancelled $25 reservation now costs $200. I get that holidays should cost more, but octupling the price with less than three days notice is the essence of @sshatery.
If you don't know, ParkNow is just a third party. They didn't create the problem. The garage did. Even so, Bradley at ParkNow gave me his number in his email. What's more, he actually answered when I called. He then (mostly) convinced me that the garage is, in fact, not managed by a $%&!. I'll spare you the details, but apparently it was a (mostly) honest mistake.
I'm still a little skeptical that the garage's mistake was honest. Nevertheless, Bradley deserves praise for handling a situation he didn't create with aplomb. He facilitated alternate parking and managed to get me in at the price I paid two weeks ago. I thank him. The garage should thank him too. They were a hair's breadth away from getting a rather colorful review. read more