1. Wallace Automotive

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Richmond, VA

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Wallace Automotive

4.5 (12 reviews)

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Review Highlights - Wallace Automotive

“For reference, I have a 2012 Honda Fit, and although they specialize in Honda and Acura, I did see other cars being worked on there.”

Mentioned in 3 reviews

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Jiffy Lube

Jiffy Lube

(26 reviews)

Due to my negligence, my Mustang overheated this past Saturday. I added coolant, but my engine…read morelight remained on, so I had it towed to this Jiffy Lube location. Understanding that they are not a "repair shop," the ENTIRE staff, however, was extremely helpful with adding the remaining coolant I had and made sure the vehicle was not overheating. I didn't purchase anything nor was I charged for their assistance. Extremely impressed with how helpful the staff was. Thank you.

If you're thinking about coming to this location or any other Jiffy Lube ...DON'T!…read more I brought my car in to get a *quick* oil change as I had a Groupon I had received for Father's Day...the Groupon included an oil change, window treatment and tire rotation (keep in mind, my cars tires cannot be rotated as the rear wheels are larger than the front.) After waiting for well over an HOUR, when I was finally being rung up the associate had no idea what he was doing and proceeded to tell me my total was $54.00...after I asked how was that possible as the Groupon was a $89.00 value...he told me "yeah, I don't know...that's just what the computer is saying". I then had to ask for the Manager and he was able to ring me up correctly. With all that being said, that isn't even the worst part!!! Once I was FINALLY able to get my keys to leave (again, after waiting for over an hour), As I put my car into gear to leave, my car would not go...I pressed the accelerator and my car would not go forward... Long story short, WHY I DO NOT KNOW but they still rotated my tires even though they cant be rotated because they're CLEARLY a different size from the front to the back...they then had to put the tires back on correctly and as a result, the front brake calipers have a wonderful scrap on each side now. To make matters worse, the manager's excuse to me was "well im just a one man show today. If you bring the car back in the future, we can "try" to do something for you" ARE YOU KIDDING ME!? SMH!!! This was by far THE worst Jiffy Lube experience I have ever encountered and as a result I will NEVER bring my vehicle to this location or ANY other location ever again! I will recommend my friends and family do the same. This was absolutely unacceptable and I hope no one else ever has to deal with this level of piss poor customer service and lack of expertise.

Wallace Automotive - autorepair - Updated November 2026

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