For regular maintenance on my Honda Accord and Acura MDX, they are great. I found their prices to be reasonable, and the service was quick. However, my only issue is that they were unable to diagnose a problem with my MDX and did not inform me of this inability before I picked it up. After the pickup, I discovered two unresolved issues. When I called back, I was advised to take the vehicle to an Acura dealer. I thought Honda and Acura was their specialty!Unfortunately, there's only one dealer in town, and it's on the other side of the city. Had I known they couldn't resolve everything, I would have gone directly to the dealer instead. Lesson learned! read more

Great service. Ted is very personable . They have reasonable labor rates. They're family owned and care. Wish they were bbb rated though. The receive very high reviews. read more

Paid $80.08 to be lied to and 0/10 would not recommend this business. If you're a woman I'd strongly encourage you read my experience below..... I am so over mechanics taking advantage of women. And people as a whole in this brutal economy. My situation started because my Honda went into "limp mode" due to complications another mechanic was able to resolve VERY economically for me. 1. Upon knowledge of the issue, I first took it to advance auto & they read the codes for what appeared to be the problem. 2. I googled Honda specialists, found, and called Wallace automotive who said to bring it by & leave it there. 3. The following day they proceeded to send me my first bill request for $261.49 to replace my battery because "the vehicle was completely dead and wouldn't start" & they couldn't diagnose the vehicle (which autozone already had done 5 minutes before I dropped it off with them..... AND the autozone report had the battery life disclosed on the papers they furnished for me) until I had a new battery in it. This bill included a $143/hour in labor charge and a half hour of labor to install a new battery. 4. I was unconvinced that was the issue, clarified with Ted that the battery was 100% DEAD, which he confirmed with his technician so I requested to pick up my vehicle and take it elsewhere that was fair & HONEST. 5. I was billed $80.08 for a "half hour of labor" for them to jump my car & a $8.58 shop fee. 6. I showed up paid the egregious $80 balance and ready to take my car to an honest shop. The dude Ted offered to have his technician come out and jump my car since it's "completely dead," right? And surprise surprise, it started perfectly fine on its own with ZERO assistance. And following leaving their shop my car continued to start on its own 3 times throughout the day before I got to a trustworthy shop to proceed with repair work. 7. Along the way I also purchased a new battery from Autozone who installed it for free. As most reasonably priced places will. Morale of the story, I paid $80.08 for them to lie to me and waste two days of time. Service requested: read codes on vehicle and diagnose issue. Service received: blatant lie about a "completely dead" battery, inflated pricing, adding unnecessary expenses to an invoice with ridiculous margin to make profit... Quality: 0/10 Value: 0/10 read more

Wallace Automotive - $261.49 to replace my battery with a cheap one with 1 year warranty & a half hour of labor for install. - Auto Repair Near Me - Richmond, Virginia

See all

Called first thing Monday for a repair due to warning light coming in Sat evening. brought car up there at 10:00. very busy but told me to leave and they would check it out over couple days and get back to me. By Monday afternoon had a quote - approved and my car was repaired before closing that same day. These folks absolutely know their stuff. Both Management and Technicians are friendly professional and absolutely honest. I have trusted my car(s) repairs, inspections to them for many years and have never been dissatisfied or disappointed with the service or the work done. special thanks to Ted and Monroe for 5 star service- I'd give them 10 stars if I could. Janet M read more

Dependable, Trustworthy, Friendly, Efficient, Inexpensive My wife and I have been using Wallace Automotive for about 5 years. Ted at the front desk is always friendly and knows us by name. The technicians are thorough and the price for fixes are excellent. read more

These guys know their stuff. Honest and trustworthy mechanics and management. Been customers 10 or 15 years. Always fair and honest on repairs and prices. Many thanks! read more

I've been looking for a place to take my car to that was closer to my work and could trust that they knew enough about my car to do sufficient work. For reference, I have a 2012 Honda Fit, and although they specialize in Honda and Acura, I did see other cars being worked on there. I heard of Wallace through the internet grapevine and decided to give them a try. They were super busy when I took my car in, so I recommend getting there early. They do not offer a shuttle since they need all hands on deck. I went back and forth between 4 ad 5 stars because of this. With them being so busy, it would be a nice service to offer so I can drop my car off, but I do understand that it's a small operation. That said, their pricing is competitive compared to the dealership and the work is solid from what I can tell. There had been a rattling on the front right side of my car when I accelerated and cursory googling told me that it was likely the heat shield, when I mentioned it to them they guessed that as well. They didn't charge me for the removal of the rusted piece. And no more rattling! I also got a coolant flush and they verified my mileage before putting me down for that to make sure I wasn't doing it prematurely. The staff was very friendly and helpful. Highly recommend, especially if you have a Honda or Acura. read more

I'm very impressed with this place and definitely recommend them for Honda repairs. They work on other makes, but my experience has been with our Honda CRV. I've had the car in twice and both times the work has been done in a timely fashion for a reasonable price. Prices and convenience are so much better than the dealership or our experience with other repair shops. read more

We recently found Wallace after dissatisfaction with our normal garage. So happy we did! Prices are fair. They do great work and do what they say they will do. They also do state inspections. Check them out! read more

We have been taken both of our cars here within the last year or so. Have had oil changes, brake pad replacements, and 100000 mile service performed. They have done a good job with the repairs and maintenance. The employees are courteous and friendly. The lobby and service areas are clean and well kept. Their prices are very reasonable and they don't try to push other services/repairs I don't need. Believe me these reliable/trustworthy auto repair places are hard to find. Try these guys out and you will be a happy customer. read more

My 1993 Honda accord needed repair. Wallace automotive provided a timely cost affective repair to my vehicle. I greatly appreciate all the hard work. Good job and I will be intrusting my vehicle to Wallace automotive for some time to come. There professional mechanics that charge for their craft. No complaints there. Take your Honda or Acura there you won't be dissatisfied. read more

First let me start off by saying... I drive 2.5 hours to have my Mercedes worked on by Rick. He is courteous, Professional, and he knows his stuff about these cars. I won't even go to the Mercedes dealer anymore. Highly recommended mechanic! read more