Taylor's is a great place. They only do what needs to be repaired. A well run place. Prices are…read morereasonable

These garages must be under alot of regulations. I had three problems and fixed them. They found…read more6 more after I took it back.. one was brand new shocks They installed last year.

Had my car shipped in from out of the country and needed a safety inspection so it could be road…read morelegal. Walked in at 1:40pm on a Wednesday, no appointment made. No wait time and they were able to do a safety inspection for my car then and there. Whole process took about 20 minutes and cost $20! Had a great view of their cat napping on their windowsill the whole time. Love that they were also only 5 minutes away. Definitely going back every year for my Safety Inspection.

Lisa and David are the best! They are completely committed to great customer service! Hard to find…read morethat these days!

They do what I ask, they tell me upfront what needs done, and wait for my approval. They don't do…read moremore than I ask unless I request an investigation. They get work done reasonably fast and I trust them. Also, they don't talk to me like I'm a dumb girl in a man's world (this matters in the realm of cars).

Where do I even begin? After everything that's happened, I will never trust this company with my…read morevehicle again. A few months ago, I brought my vehicle in for an oil change and was supposed to receive a tire rotation because I purchased my tires there. The tire rotation was never done, and no one told me my brakes were in serious condition until after I had already paid. Almost immediately after leaving, my brakes started making noise. I was told I had enough brake life to make it until my next oil change. That wasn't even close to true. Before I reached my next service interval, the brakes were grinding, and I was suddenly facing nearly a $600 brake and rotor replacement. If my brakes were already that close to failure, why wasn't I warned before they destroyed the rotors? Then, after paying for the repair, I was once again told I would "probably need brakes again" on the exact same side. That made absolutely no sense and only raised more concerns. The worst part came after my most recent visit. My vehicle started feeling like something was wrong, so I inspected it myself. I found one lug nut completely missing, and the rest were loose and barely holding the wheel on. I'm incredibly lucky my wheel didn't come off while I was driving. That could have cost me my life or someone else's. At this point, I have absolutely no confidence in the workmanship or safety standards at this shop. Between the missed tire rotation, the lack of warning about my brakes, the repeated issues with the same wheel, and the dangerously loose lug nuts, I cannot recommend this business to anyone. I strongly encourage every customer to inspect their vehicle before leaving because what happened to me should never happen to anyone.

I've left this same review on other sites --that how impressed I am!…read more Best oil change EVER! From the moment I pulled up until I left, I received the red-carpet treatment! The team was attentive, courteous, fast, and professional--and made the entire experience a pleasure. Hayden and AJ took excellent care of me and my car. They explained everything, offered water and coffee three times, checked all my lights, and showed me my air filter. I especially appreciated their honesty: it didn't need replacing, and they explained when it likely would. They also checked and adjusted my tire pressure and walked me through the information on the sticker inside the driver's door jamb. I got an oil change AND a helpful car-care lesson, all while comfortably sitting in my car! The manager, Rueben, even came out to introduce himself and thank me for choosing them. That personal touch really made me feel valued. And the restroom? Immaculate! I never thought I'd say I enjoyed an oil change, but this team made it happen! If you're looking for friendly, honest, efficient service that makes you feel welcome, give them a try. Five stars all the way!

The service is exceptional!! They do what needs to be done and don't sell you on things tht aren't…read moreneeded. It's great to be able to trust a business without hesitation.

Fantastic customer care. Always so polite and professional. Nothing is too difficult for them…read more I always use Richmond Auto Clinic for any work needed on my car as I know I receive honest feedback and they will only do work that is required at a fair price. I would recommend for any service that's needed on your vehicle!

They recently did a repair (wheel bearings). Within a few hours, warning lights were coming on,…read morethe car would almost stall out. Took it to another shop, and Richmond Auto Clinic had left bolts off one side, plus the bolts and screws that were put back were all loose. I had to pay to have the entire job redone. I sent a copy of the bill to them, and also a letter requesting a refund of the botched work, and no response. I am going to have to take legal action. Stay away from them.

I'll just say this: after 2+ hours for an oil change at Firestone, they quoted over $600 in repairs…read morein order to pass inspection. I decided to get a second opinion down the road at Wallace Automotive. I was in and out in 20 minutes and the only issue they found was with my wiper blades. Twenty minutes and $57 later, I passed inspection. I've only taken my car to them a few times now, but each time I've had an honest and positive experience. They are efficient and hardworking people, unlike other thieving mechanics. And, they provide good snacks for their customers while their car is serviced!

Very friendly and knowledgeable place Customer service is great. They keep my wife's 1997 Honda Crv…read morerolling.

By far the best auto repair experience In my life. In the past I would have a sinking feeling that…read moreI was being screwed over somehow by robots that did not care about a $900+ repair. Aaron and Ben are compassionate, experienced, and trustworthy. Added bonus, they take pictures of the damage/issue and explain what is happening. You can come here and know that you are getting amazing service by people who actually care.

There is a reason they have so many positive reviews! They thoroughly looked over my 2014 car and…read moretold what I needed, what I could do without and what I absolutely did not need. They explained things in a way that made sense without sounding condescending. Highly recommend if you're looking for a place that will tell you what you need and do not need.

My 2014 Pilot was in need of some brake love. Lot of shaking and vibration. I recently had the…read morebrakes repaired at another facility about 20k miles back and the vibration was still there. I honestly think the other facility left something out because after Laura and the team at RVA walked me through the issue and subsequently had it repaired, the car handled like a dream! Thanks all. Highly recommend. Thanks for fitting me in as well on short notice.

2nd time coming here for car inspection! They do get busy, but they always manage to get me in on a…read morepretty short notice. I'm super happy with how fast they work through inspections! Paid the standard $20 and waddled myself out in about 30 minutes :D