I have used the Yucaipa Walgreens for several years because of convenience. NO longer will I buy from them. I see long waits and rude employees. I was on the phone with a gal that said she was the pharmacist, not a tech. Asking a question about a refill, she explained her view and I questioned it. I was in the middle of asking her a question and she hung up. I reconnected with Costco and now find my meds in stock and for less $$$.. They need a major overhaul to keep from losing coustomers. read more

One of the worst pharmacies around. When you call just rings and rings and then they will pick up just to put you back on hold. They don't say anything nor give you the chance to say no I can't wait. Nothing. Was on hold for 30 min read more

I will never go the the Yucaipa Walgreens again. The customer service is horrible and the the employees are rude. I went to pick up some photos on the evening of July 28. The first guy that helped claimed he couldn't find pictures. I had the confirmation number and he wouldn't look at it. He looked under the wrong letter of my last name. A second male employee came out, he found my photos right away, but started yelling and be littleing his co worker. He was very rude and unprofessional. read more

Wow just wow The absolute worst customer service ever , came into the store at 9 AM to get a prescription for my husband , waited for almost 25 minutes till I finally spoke to a manager that gave me attitude . I explain to him that I had been waiting for over 25 minutes . All He said was someone called off . And then he stated I'm not supposed to help you but I guess I'll come back there and help you what's your last name ? The store is dirty , they have zero customer service . Did not get my prescription and will never go back there !!! read more

Walgreens - Waiting in line for over 25 minutes ! - Cosmetics & Beauty Supply Near Me - Yucaipa, California

The pharmacy is a nightmare completely and utterly horrible. I can't believe this place it's like these people have no experience whatsoever, messed up my prescription literally every time I showed up. They seem like they have no idea what they are doing. read more

Pharmacy drives customers away from this Walgreens. I go there for years but in the last 2-3 years it became a nightmare to go there. If you have one person in front of you be ready to wait for 20-30 minutes. If you call them it takes forever. Today after I waited 30 minutes because I was the 3 rd person in line I went on their website and set up home delivery and left before I had a chance to be called. If you request refills they feel as they can send you texts to advertise for their vaccines. Who has time to go there for anything and wait if they are not able to help us. This particular Walgreens RX is known now as the worst all the way to Palm Springs, unbelievable read more

Today I went to walgreens to pick up a prescription....they were at lunch so I asked to use the bathroom ....I was thankful to be able to use it but my God what a horrible smell ...and it was filthy dirty !!! Cone on people we are in a pandemic hire an out side maintenance company to clean up the back room iam very ashamed to have my yucaipa walgreens in that kind of condition get with it management or iam calling corporate office and asking them to replace your manager or maybe she died in the back room please check for dead bodies read more

If I could give zero stars in would. Takes forever and is understaffed. One person working the counter, the phones, and the drive thru. No shortage of crackheads in the store waiting for their "meds." Rude customer service. Perscription called in the day before went in tge morning, still not ready. Said come back in 30 still not ready. Ridiculous. Go to one of the other pharmacies in town. read more

Was humiliated at the Walgreens in Beaumont thanks to this pharmacist man here who refused to release my medications of like 13 years because my address is not in Beaumont area??? I moved out here 2-3 years ago and haven't changed it on my insurance but I just never had this happen before so I'm in shock.. they're soo aggressive -rite aid is the holy grail vs these dumps! Never changing rite aid again that's fursure. And please don't reach out" to me because I'm not changing this review. People need to know what these Walgreens are about- the disrespect is a no for me. read more

This is the worst Walgreens I have been through, the Pharmacy has the worst Customer Service ever!! I have been calling since 11:58am for 5 times first the same person answer me an hang up all the five times I called! End up call the store Manager Jenifer I explain the situation & she helped me.. As a customer service representative myself this is not acceptable at all. Jennifer said she was going to take care of the situation I hope she does, I'm new here in Yucaipa & I never spect the the only Walgreens one of the stores that I love would do this to a customer, now I'm gorse to change pharmacies read more

From the staff to the dangerous and filthy surrounding parking lot this Walgreens location is truly terrible. Unfortunately this is where I come to get my prescription on a regular basis, so I am here all the time and nothing ever seems to change. Even my doctor complains about how bad this Walgreens is. The inside of the store​ is not well maintained, and everything usually takes a forever, from filling prescriptions to doing a simple transaction upfront you're going to spend a little bit of time there. The worst part really is the parking lot and surrounding area. Personally, I've seen a transient person sit in front of the propane storage area, cover themselves with their jacket, and then a few moments later dispose of a hypodermic syringe underneath the propane storage in front of the store. Several hand-to-hand transactions from people walking or on bikes to people waiting in thier cars in the Walgreens parking lot. Yucaipa ain't what it used to be folks! read more

They are the WORST! Extremely slow service, looooooong lines, rude employees, and prescriptions not ready even when they've sent you a text saying they were ready. The drive thru is filthy, there is trash all over the side of the building. It's been this way since before the pandemic. The last straw was when I picked up my refills and found smother person's medication in my bag. When I took it back, the pharmacist was unapologetic, and all he had to say was "well at least we didn't charge you for it". This Walgreens has been going down hill steadily for several years. read more

My wife and I had an amazing experience tonight. All of the pharmacy team members were amazing. The best part of whole trip was checking out. Jay is amazing......the best checker ever!!!!!! read more

Drive thru pharmacy is consistently slow. If there are 2-3 cars it takes more than 20 minutes in most cases. I've never had an issue with the employees and don't fault them. There seems to be a management decision to never have enough staff to service both indoor and drive thru customers. It's been this way for years. read more

Choose a different pharmacy this place has the worst customer service and never has the medicine you need.

I am very disappointed with the service at this Walgreens. So much so that I switched to CVS, I just switched to Walgreens 1 month ago, because the staff is friendly and the Customer service is superior to Walgreens. I know this because I pick up my adult son's medicine from CVS so I knew their service was great. I only went with Walgreens because they are open 24 hrs but CVS is now open till 10pm during the week and they are open 7 days a week. My first dealings with Walgreens should have been enough but I gave them another chance. I went to pick up Norco for my daughter and the tech told me she had to drop it off. I told her she just had surgery and that's why she needed it and she couldn't come drop or pick it up that's why I was doing it for her. She then said I had to bring her ID just to drop it off, how ridiculous is that, I told her I would bring in the ID when I came to pick it up. It gets better, when I got the text that it was ready I went in to pick it up and they said that even though I got a text telling me it was ready it wasn't because they had to call the doctor to make sure it was legitimate. The tech I dealt with was not friendly and seemed to have an edge in her voice like I was trying to get something over on her. I let that slide. While I was waiting in line in the store to pick it up, the same tech waited on the man in front of me and when he went to submit his wife's CONTROLLED Meds he gave her his wife's ID and she told him "oh I don't need her ID I only need yours when you come to pick it up". I hate inconsistency!! Do I look like a drug addict trying to score?? I had to turn in a prescription every week for the Norco and each time I received the same type of service. After 4 weeks you would think they knew me by then. The last straw was last night. The service is always slow but last night was even slower. There were 2 cars ahead of me and it took 25 min to get up to the window. The poor tech was the only one working the window and the front service inside the store. I don't blame her but that was it for me read more

Why do I even walk into this store? Every time it's the same......employees that act like you're interrupting their day to even answer a simple question, the manager stocking a shelf and when asked if she can help lets out a grunt (or was that a I'll be with you). Hey, sorry to bother you all here. Just thought I might be a paying customer who helps keep your job. Well, count me out, I'll shop elsewhere. read more

This Walgreens pharmacy is complete garbage! If you are in pain DO NOT come fill your prescription here. They literally had like 5 cars in the drive threw and a line of 7 people for pick up inside plus people waiting in there chairs. I saw people leave from waiting for so long and every person was given a hard time about there insurance not covering the prescription. It's such a shame that in the richest country in the world we treat are sick people this way just so the pharma companies can make more billions of profit over sick people in America. read more

Thank you for going out of your way for my sisters medications and her doctor approval notices. You are a professional group of thoughtful workers. I'm greatful for you. read more

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Thirty minute wait in the drive-thru pharmacy is not unusual and no surprise to be told your order is not complete or ready when you do reach the window. They tell you to come in and they will fill your order and when you do, because you cannot sleep without your sleep medication there are 7 people ahead of you. You know that when you finally get to the front of this line they will not be ready and you will have to wait again. The problem I can see is understaffing. Another problem is Walgreens does not care to put an address where we can address our concerns...only care about $$$$$...that is just my observations. read more

Bit my tongue so many times with this place, finally I've had it.. They need to learn how to work a little more faster. Young chick was ringing up this customer, super slow.. meanwhile five people are behind. Literally, the customer had five items. The chick would grab the item slow ring it up, place it in the bag like a snail. Then proceed to do the same thing one by one. Hurry up!! Fruckkkkk. Every time I come in there. Same shit. read more

I dread coming here.... Staff typically doesn't have answers to my questions and are then rude when I'm upset because I've sat on the phone for 45 mins and got nothing accomplished. Also drive thru take at least 20 mins regardless of how busy they are and nobody ever answers the phone. read more

I'm always on hold for longer than 25 minutes. Many times my call is dropped after waiting that long. They can't seem to get my orders right, I call it in and get a text it's ready just to be told it's not ready. Then they have the nerve to have an attitude, and when I explain the mess of things they cut me off. I'm not having it! I'm tired of it quite frankly. Today I started cutting them off and shouted back at them that I'm still talking, stop cutting me off. It's frustrating because if they'd let me talk then and maybe then would could I actually answer their questions! It's upsetting because some of their mistakes has lead my kids to be in discomfort longer than they should, they have bad asthma and food allergies. I always call it in 10 days prior to running out and yet I'm almost always cutting it dangerously close. But since it's not their family member or themselves why would they care. read more

RACIAL PROFILING. So the pharm tech in the drive Thru assumed I was Hispanic several times and proceeded to speak Spanish to me, which I do not understand. She had me repeat things 3x, accused me of no insurance, and proceeded to have me repeat information several times. She kept bringing up old addresses and phone numbers and speaking Spanish. Then she said, "You don't have insurance! You don't have insurance!" I am 0% Hispanic and it should be indicated on my pharm records/profile. Why she kept trying to pronounce my name in Spanish and say things in Spanish and accusing me of having no insurance is racial profiling at best. I deserve to get service in a language I can understand! Not once did I speak Spanish to her. I'll be making a call to Corporate. read more

These people are freaking retatrded. I have never encountered such bad customer service and lack of intelegence

I love this store they are def equal opportunity employers they'll hire anybody but the prices are cheap good sales the pharmacy is awesome the check out lines are slow but all in all I love it!!! read more

Pharmacy refused to give my son his script which is his mental health medication! Because they loaned him three when he was out. We wanted to take it to cvs because we have had so many issues with this store and they refused to give him his own prescription!!! They said that the insurance wasn't covering it and it was pending but sure enough take it to cvs and there is no issue whatsoever!!! (My son finally got an appointment with his doctor and the doctor sent it to cvs) My son had to be without his medication for almost a month!!! Thank god he was stable enough to make it through this situation!! Horrible pharmacist!! I could go on and on about this place! Like having them give us the runaround for my sons medication and driving from Yucaipa to banning only to be told that they have never heard of my sons prescription there!!! read more

Horrible pharmacy! They said there was an issue with our insurance. Nope, called them, they said they never even filed a complaint against the insurance. Called them ag as in, again they told me we didn't have insurance...lol. They aren't 24 hours anymore either so no point in the hassle and lies. Transferred to Rite aid who had it ready, with no problems in about an hour. Don't waste your time. read more

The pharmacist today must be having a really bad day, due to the coronavirus? Idk... I called in a prescription refill yesterday, the automated system said it would be ready by 10 AM today. When I arrived there around 1 PM today,?the pharmacist said "oh it was picked up last night at 7:32". I had not been out of my pajamas all day long, why, because were in lockdown anyways due to this Coronavirus... So she went to go get the manager because I never picked up the prescription and then she started telling me that there was no prescription for me and that I needed to go to urgent care. I told her that I had enough medicine for another day or so and she kept getting angry with me, telling me that there was no prescription for me so I continue to ask why the automated system did not tell me that My prescription will be ready tomorrow (which is today) at 10 AM? And she told me to go to urgent care and I told her I don't need to go to urgent care nor do I want to go to urgent care with sick people because I am high-risk and she continue to get angrier and angrier with me. I told her I didn't want to get into an argument with her I just wanted to know why the automated system did not identify that there was no refills. Period. And she reiterated the same thing "go to urgent care". I finally asked her, "could you just contact my doctor's office to request refills?" "I've already done that, you just need to go to urgent care" was her snotty, hastily, angry reply. Geez!!! Seriously, she was yelling at me!! Maybe she's out of toilet paper herself and wishes she could go shopping for supplies instead of working. Idk!!! It was really poor customer service. Then 10 minutes ago (while transcribing this text) l got a text from Walgreens telling me the prescription is out of refills and they are contacting the doctors office for refills...!?!?!?? 2 1/2 hrs after l was there to pick up the prescription. Calm down everyone. Be nice, be courteous, be helpful, but do not verbally attack people. Thankfully l don't do my regular pharmacy pickups with them. My normal pharmacy didn't have this particular prescription when l first tried to get it over a yr ago. So l had to bring it to them since then that is where those refills have had to go. Next time l go to my doctor l will have them give me a prescription for future needs. CVS has a higher volume of customers and yet they handle their volume excellently. Not Walgreens. Maybe that's why they get poor ratings!! I've been with CVS back when they were Savon's drug store. Stay away from Walgreens!! read more

I am so disappointed in the 4 rolls of 35mm film I had developed through Walgreens on Yucaipa Blvd It was either under-developed or over. The pictures we're ruined and the topping on the cake is they don't give you your negatives anymore so you can take them to someone who would actually care about doing a good job. Won't ever use them again Gave 1 star because they make you Actually it would be -10 read more

If I could give this place no stars I would they are the worst wallgreens I've ever been to they open at 9 so I call and ask if my prescription was ready that was sent over the day before they say they need 3 hours to to get one prescription ready that it would be ready at 12 I call at 12 to make sure it's ready before I drive all the way over there I'm on hold for 30 minutes then the call hangs up says they are going on lunch from 12-12:30 so I drive over there at at 1 to talk to someone and wait in the drive through for 30 minutes when it's finally my turn to be helped she throws the closed sign up I ask her why they are closing she said they are going on lunch from 1:30-2 so your telling me I have to wait all day for a prescription now like coke on and the customer service sucks ass read more

Wallgreens on yucaipa blvd and 4th, is allways really busy, you have to stand in long lines The clerk are very helpful, I get my medications, there , and I never have any trouble, they are allways ready when they say they are. you can call in ahead of time and order your prescription and tell then when you want it, and it's allways ready. The clerks walk around and ask if they can help you, they are very organized. read more

I'm sorry to say this is worst pharmacy I've ever had the misfortune to visit. I've been 3 times in the last month for a variety of concerns, each time left waiting for an inordinate amount of time. For an antibiotic dose, I was told 15 minuets which took 45 and I was the only one waiting. The second antibiotic was supposed to be a 15 minute wait and took an hour and a half. I'm here picking up a prescription that should take "5 minutes, please take a seat," and it's been more than 40. There were 8 cars unmoving in the drive thru line, and there are 8 other customers in the waiting area with me. Precisely one person has been served in the past 40 minutes. Please please take your time and business to CVS down the boulevard. This is unpleasant to say the least. read more

I've had my prescriptiona here for years and the last year of two has convinced me to change pharmacies. EVERY TIME I call they have me hold for at least 10-15 minute, then they pick up and hang up on me! (This has happened over a long period of time, months and months) It's so frustrating and rude! After the 5th time of this, I told them about it but it has never changed anything. I feel like they dont care at all about customer service. I definitely do not recommend. read more

Vincent in the Pharmacy is absolutely amazing. He is so kind and has such great customer service skills. Dr. Christina is also very kind and very thorough explaining new medications. I love this store, I'm so sad I'm moving so far from it! Glen is also my favorite cashier. He is always so friendly & had such a great attitude. read more

Was here tonight customer service is horrible. I WILL NEVER COME BACK TO THIS LOCATION AGAIN!!!! THEY mis-priced an item and had the nerve to give me the impression I had something to do with it SMH!!!!!! Cashier and manager had attitude and I'm very glad I have changed because it would have been a problem seriously!!! Horrible experience never again though!!!! EVER!!!!!! read more

I just spent a bunch of money at this wal greens. When I got home the lip stick I bought wasn't in any of the bags. We checked and double checked. We called the store and told them and they said to come back in and they'd take care of us. When we got there they said we will have to check the video tape. We waited half an hour while the guy who bagged it checked the tape. They came back and said the lipstick went into the bag, but would not let us see the tape. I will never return to this particular store in Yucaipa again. It felt like they were calling me a thief and a liar which I am not. Over $7.50 lipstick they lost a costumer for life. read more

The manager in the evening is so helpful and devastatingly handsome, it hurts. Running into him seriously makes my heart flutter like a butterfly. He always helps me out whenever I'm lost amidst aisles of medication..such a difficult task for someone like me to handle :-/ I also love it when the cashiers offer me to buy chocolates..um YES! The only thing that bugs (and why I gave 4 stars) is their bright fluorescent lighting. Too much for my delicate eyes, as I have to wear sunglasses every time I'm in there. read more

Very thankful for Katie at Walgreens!! Needed to get passport photos taken super last minute and she let me come late at night and took care of it for me. She is a life saver & deserves 5 stars! read more

It blows my mind how slow this pharmacy is. Save yourself the 30+ mins of waiting just to pick up your prescription (after getting the confirmation that it's ready). It's ridiculous. Don't waste your time here. read more