I will never be back to this location on account of how I was just disrespectfully treated by a customer service associate by the name of Courtney. Not only does she not know how to do math, but she has absolutely no business working around people in the customer service industry. She is quite possibly the most unprofessional customer service associate I have ever dealt with in a pharmacy/drugstore. I came in to pick up 15 photos and was in Walgreens for over 25 minutes and left with zero photos. Upon arrival, I walked in the door, noticed that nobody was in the photo booth so I asked the associate at the checkout stand, Courtney if she or any other person could help me in the photo booth. At that point, I could already tell that I was inconveniencing her. I thought that was her job, to help customers when they ask questions. Especially when she has nobody in her checkout line. I walk over to the Photo Booth & wait about 5 to 7 minutes for somebody to arrive. I was told that my order had been separated into two separate batches. I did not request this. I noticed that two photos were cropped & asked them to be reprinted in their original format & that I would still pay for the originals. The photo associate was more than happy to help me. He reprinted the two photos & accidentally printed 3. I told him that I would take the third photo if he was just going to throw it in the garbage. He said he was unable to print a new receipt for the reprinted photos. He hand wrote the total amount on my receipt & asked me to go to the checkout line. This is when the disaster with Ms. Attitude really began. I mentioned to Courtney about the re-printing issue & the hand written total was from the photo associate. With her nasty attitude and rolling of her eyes, she said "Oh no, I need to go help him figure out this problem because this will show up under my name in the computer and that's just not OK". I said, "no problem, please do what you need to do to fix it". About 10-12 minutes go by, three associates in the photo booth later, & Courtney decides to walk back once again with attitude & rolling of the eyes as if I have done something to inconvenience her. I should have already walked out at that point, but wanted to give her one last chance at redemption. She then asked me if I would pay for the third photo that was reprinted. I tell her exactly what occurred and that I was given the third photo by the photo associate so that it did not get thrown in the trash, and because it was the error of a Walgreens associate and not my error I wasn't to be charged. She says, "oh no, you have to pay for that." I told her that I thought that policy was ridiculous that they would rather throw away a family photo than to just give the customer a $.40 photo that was re-printed in their error. She then said that they are recycled and put with the sensitive documents from the pharmacy. I immediately questioned what she was talking about. I asked her "Do you mean it will be shredded? That is not recycling a photo. That is destroying a photo. That is exactly what I said was wrong with your policy." She proceeds to scream over my head to a coworker asking what a specific bin is called that these photos are thrown into. Unprofessional. She acknowledged that she used the wrong words & then proceeded to say, "OK, do you want to buy the envelope as well?" Now that is when I began to lose my cool. Is she really asking me if I want to pay for the envelope that I was given to hold my photos?!? I then asked to speak with a manager and expressed to Courtney that I am absolutely apalled at her service and the fact that I've been standing in line now for 25 minutes to pick up a total of 15 photos and all that she is worried about is this error showing up "under her name". I expressed to her that it is not my problem what shows up under her name on the Walgreens computer. That is something that she can take up with her manager at the end of her shift, not with me standing there for 25 minutes. I also questioned why she would be charging me for an envelope that is complementary. She then tried to say, "Oh, I was just asking if you knew that there were two separate envelopes you needed to pay for." Yet again Courtney speaks incorrectly & blames me. That makes absolutely no sense. Why would she even ask me that question? Is she now going to ask me if I understand that I have 4 sodas on the counter & to make sure that I want to pay for them all in one order & not in four separate transactions? By this time the manager arrives, & says not one word. She lets her associate storm away with her hands thrown up in the air & mumbling words under her breath. At that point, with no acknowledgment from the manager I asked for Courtneys name since nobody in the store is wearing a name tag. Absolutely no response from the manager. So I asked again with obvious tone in my voice. She answered with one word, Courtney. At that point, I was glad to leave & never return. read more
