Great staff. Professional, Friendly . Always handle problems in positive manners. Had an issue with refill . They went out of their way and got my med read more

Been going to Key Pharmacy 30+years. Wish Dr. Friedman (Ira) the best. He couldn't of pick a better Pharmacist she and staff are wonderful. It's great to still see Priscilla. All my best. They take great care of their customers. Theresa Corbett read more

New ownership and the place is so clean and hygienic! The new pharmacist is nice and knowledgeable! The service provided to me was amazing! Got out of the urgent care next door and the Rx was filed promptly. Thank you so much for your care with my medication! Will return read more

Key pharmacy has recently changed ownership and it is all sparkly and brand new. I've been going there for years and loved Ira and the personal attention you get from a small business. (And if you go to Studio City Urgent Care next-door, it makes the whole thing one stop shop a total breeze) But I'm delighted to say that the new ownership still has that same personal vibe. They are so sweet. They were kind enough to even lend me a dollar to get out of the parking lot when I forgot to bring my ATM card, I'd like to see. Rite Aid do that. read more

Does not accept Medicare Rx insurance! Not acceptable, won't return Rude, slow, inefficient, non transparent w pricing. It was like they were doing me a big favor to fill one simple Rx. I had to add a star to post review but they did not earn even one star..go elsewhere. read more

Friendly staff. a wide selection of medicines and goods. they call as soon as they receive your medication

I think this is my second review of Ira's pharmacy, Key. I remember the days when going to the pharmacy was a headache. I don't have much more to add that still isn't true from my glowing review the other day. I want to share a story that happened on my last monthly fill. J thought I lost my medication and so I rushed back and told him that I think I left my bag of all my medications sitting on my hood. He asked me where I parked and said he would look. I didn't park in the garage. The man works all day long and gets up and does it the next day, day after day. I would think he has been doing this long enough tbat he could retire if he wanted to. Over the years, he's off had a "not accepting new patients" sign because he doesn't want to leave his patients waiting and there is always a steady flow BUT I don't think I've ever waited more than 15 minutes. His business is run to perfection from my perspective and back to the leaving my meds on the cat story, when I get there he is looking around the area across the street where I told him I parked on Riverside. I got there and took over but I couldn't believe when I saw the man after whither very bad days work looking for my screw up. Turns out it somehow got hidden at my house (no doubt a symptom of the medications I need to stay sane). Trade off I suppose but I just love him. I think of hIm as family. Sort of ab uncle or something. Have no mistake about it. His kindness, and heart is understated by his personality which on first glance might lead you to believe he's cold and a little flippant even. It's a rouse. He's one of the nicest men in the business of life and importantly since he runs a pharmacy , he's the best pharmacist I know. In case it's not clear, I adore and love him. Truly. This is my second review. Mg last one was in 2014 and I had said then, "I can't believe I wanted nearly a decade to say how awesome this place is (Key)". He doesn't charge what the chains charge when there is no insurance coverage almost ever and I mean not even close. My 2014 review still stands strong but I wanted to say that if you count that decade and the time until now I've been coming here for over 15 years and I think closer to 20 so I'm an expert on all things Key. If you want a good pharmacy and you hate chains, you can't beat this place. Thank you Ira for the amazing service. I, with very little exception, give bad reviews because I hate Yelp. I don't like ruining businesses because maybe they have a bad day. I don't think in all my time coming here that has happened once. If my review seems over the top, it's because my feelings about this pharmacy are. I never knew I could like a place where I get my medication so much but it's beyond reasonable and Ira is the icing on the cake. A gentle, wonderful man who takes care of his patients a way some doctors could learn. From. Thank you Key Pharmacy! read more

Ira sold the pharmacy. The new owners are absolutely careless. They are going to lose all their customers the way they lost me today. Not only did they fail to call me to tell me that they don't have my medication, when the doc called the Rx in, but they did so on the Friday before the New Year's holiday weekend, at 5PM, with an attitude to boost. I asked if they can transfer my Rx to another phamacy, since now my doc's office is closed (along with most mom & pop pharmacies) and the response was "no". I asked when will you get my meds she said "maybe we can order it next month sometime". Ive gone to Ira for a decade. He always made sure i had my meds, even during the supply problems during covid. These women there are useless. Find a place that cares for you as a patent so you don't end up without your medicine for a week or more, like me. read more

Staff provided genuine and helpful advise. Over the counter product selections were limited but convenient location made up for it.

Very unprofessional, discriminated against my meds and said they can't order it at all . Asked for iva / the owner for his state board license number so I can make a report to the Ada for lack of accessibility & discrimination as well as state board of pharmacy and ira freeman #23208 hung up . Future litigation will inevitably follow. If you guys have any problems with discrimination make sure you report it to appropriate agencies , they are not allowed to wrongfully deny valid prescriptions . read more

Ira is honest and caring. I come here almost 12 years and am very happy with this pharmacy.

Key Pharmacy has consistently exceeded my expectations in every dimension. Having no insurance and an expensive prescription to fill, I called around -- of all the major pharmacies, including Costco, CVS, and Walgreens -- Key Pharmacy, an independent, offered the lowest price. CVS quoted me almost twice as much. And the service is outstanding -- prescriptions are filled quickly; if you call ahead, don't expect to wait longer than five minutes. Further, when I was running late, Ira stayed open a full thirty minutes past closing to ensure I received my medication. There are few business I could recommend more strongly. read more

Key Pharmacy - Key Pharmacy exterior - Drugstores Near Me - Valley Village, California

The best staff and owner I've ever met. They are always on time and very communicative as to medicine. I've been going here since 2003 would never ever change pharmacies. Ira is the best!!! read more

I have been getting my prescriptions from Ira here for over 15 years. Key pharmacy is simply great. They go above and beyond to help their patients even contacting doctors over and over to get refills. They also have a convenient mail in system. I moved to another city several years ago but still get my prescriptions there. Thank you Ira! read more

I have used possibly a dozen pharmacies in the area and with out a doubt I can without reservation say that Ira and his staff at key pharmacy are the best! They are a compassionate and caring group that respects patient rights and privacy while displaying empathy and dignity regardless of patient social status. If you need a pharmacy or tired of being a number at your old pharmacy, go to Key pharmacy. read more

What kind of non-sense is this?.. I have a controlled substance script and major pharmacies are out of stock. This pharmacy has it but refused to fill because I've only been a customer since 2019. Guess I won't be coming back. Bad policy! read more

I don't even understand why anyone would go to a CVS or Walgreens when there are wonderful mom and pop places like Key Pharmacy. This pharmacy has helped me with so many frustrating issues. I'm so grateful for them. Ira is the best and the whole staff is really great. You will be in and out of there in less than 10 minutes. Thank you for the awesome customer service. read more

Best pharmacy ever! Bring treats at Christmas!! Ira rocks. If he doesn't have what you need he will find it. read more

I've frequented Key Pharmacy for the past 2.5 years, and the Pharmacist, Ira has always gone the extra mile to provide great service without long waits. He's a champion of patients and consumers, and his fair and reasonable prices reflect this. It's quite refreshing to see someone that really cares. His high ratings on Yelp are true and here for good reason! read more

The BEST!!!!!! Most wonderful man Ira...he has been a part of my life for years. Affordable, great service, and he truly cares. His staff are also friendly and helpful. He also validates parking and shares his lemons with all of us!!! Don't go to CVS all those other big names. Ira cares and will keep you straight and help you. I love him. read more

Very nice man runs this pharmacy and he is always happy to mail me my prescription if I call in advance!

I recently lost my health insurance when I was laid off from my job and now have to pay cash for my prescriptions. Ira consistently underbids every other pharmacy on cash prices for Rx's and they fill them so quickly - and they validate parking - Ira is wonderful as is the rest of his staff I can't say enough about Key Pharmacy. You have no reason to go to CVS anymore. They are truly one of the last independent drug stores that really care about their customers. Fast, courteous service, amazing prices and validated parking? Why would you want to go anywhere else? read more

Ira is simply fantastic. He always helps us get the best price on our medications without us asking. He works behind the scenes to make sure that my wife and I get the prescriptions we need, even if there's some kind of hang up with the doctor's office. Simply put, Ira goes above and beyond to ensure satisfaction. And his staff is always helpful and friendly. Coming from chain-type pharmacies, Key is an absolute breath of fresh air. read more

Ira is wonderful. Customer service is great here. I absolutely hate when I have to goto a chain for prescriptions they are awful! You wait and wait and your just a number. One time I was stuck in traffic and called Ira and he waited for me! read more

The best pharmacy is Sherman Oaks. The head pharmacist is so nice and always a pleasure. He explains all my medications and works very fast.

Ira and his staff are the best. Old-school personalized service, friendly, knowledgeable and convenient.

Ira and his team are, as others have echoed, simply the best. I don't even live near this pharmacy anymore but I still drive 30 minutes to get here because I trust this pharmacy and they really make things simple and every experience has been a positive experience. This is a godsend with so many pharmacies that just treat you like a number. Thank you Ira and the outstanding team at Key Pharmacy! read more

I have been coming to this pharmacy for over 10 years , Ira the pharmacist and Rose are simply the best , I work in Northridge and live in Tarzana, However I still drive to Studio City later this pharmacy patient care customer service time is fantastic I would recommend everyone to come here they are simply the best If I am moved across the country I would still do business with Key PharmacyBecause I know they would mail it to me simply the best I highly recommend Key Pharmacy to one and all read more

Awesome pharmacy!!!! Ira and his staff are wonderful. Wait time is literally minutes and he stocks many things even large pharmacies lack. This is the epitome of a perfect, small business, like the kind of yesteryear. You'll be greeted by name and you'll be treated with the utmost care and respect. And they validate parking! read more

THE BEST!!! I cannot stress how great this pharmacy is! For all the people that are under the impression that good mom and pop pharmacies no longer exist, I would direct you to Ira and his staff at Key Pharmacy on Riverside Ave in Studio City. There is no reason to keep going to Costco - Key Pharmacy has comparable pricing and infinitely superior customer service. These guys get my highest ratings in all areas: 1. Customer Service - Ira has an angelic smile, which is really emblematic of the way he treats his customers. At Costco, I was constantly barked at by miserable people who clearly hated their jobs and had no concern for the well being of the patient. If I came in one day early on my prescription, the pharmacist would refuse to fill the order, treat me like a degenerate and force me to have them to call the doctor for approval. Eventually they wouldn't even call the doctor, and I would be forced to leave work early another day in order to fill a script. By comparison, Ira and his staff treat you with respect and kindness from the moment you walk in the door. They comprehend that people have lives and work schedules, and it isn't easy to get to the pharmacy on one particular day of the month. I've never had so much as a question about getting a script filled, even when I had to get it a week early because I was going out of town. They are also FAST when it comes to filling a script. At Costco, it would take 15 minutes for them to tell me they wouldn't fill the script, or the meds weren't in stock. In a third the time (seriously - 5 minutes, tops), Ira and crew have my meds ready. Key Pharmacy are true professionals and friendly to boot. Every time I go, Ira asks me if I need validation for parking. It really is the big and little things that they get right. 2. Pricing - My insurance doesn't cover the meds I take, so I ended up going to Costco, as conventional wisdom was that they had the best prices. And then I discovered Key Pharmacy, who charge me at most $5 or $10 more. As compared to the chains or other independents, who quoted anywhere from $75 to $200 more. I don't know how he does it, but Ira definitely has some of the best prices around. 3. Supply Chain Management - As I mentioned above, Costco would routinely not have my meds in stock, and would tell me to come back in a day or two. This wasn't just an inconvenience - it would routinely threaten my health. Key Pharmacy, since I switched over 2 years ago, has always had whatever I need in stock. What more can I say? PLEASE give them your business. I try to support local, independent businesses as much as possible, and Key Pharmacy is truly one of the best pharmacies out there. You will be happy you did. I was, and continue to be, a very satisfied customer. read more

What a great little pharmacy! Ira is the best and so helpful! I have no insurance and needed medication that is hard to find, and Ira was very helpful and explained with trustful knowledge how I needed to take it. Since I don't have insurance I thought I was going to pay an arm and a leg, but the prices were shockingly low. Thank you!! I love how quaint it was, no CVS or TARGET feeling. This is my new Pharmacy!! read more

This pharmacy is amazing because of its staff. Jane is very professional and helpful. So fair and equitable that she was adamant about just acknowledging her staff instead of her. This is integrity!!!! The driver who delivers is unequivocally lovely and full of grace. He deserves praise and the prizing from management. He is dependable and ethical. This is the only pharmacy we use.... best pharmacy ever! Thank you for being so moral and helpful!!!‍‍‍‍‍‍ read more

Definitely the best! Old school, actual customer service ! + unbeatable prices makes it easily my go to for everything from compounding to generic Scripts.. Ira's one of the good ones read more

I love Ira and his employees. My family and I used to use chain drug stores and encountered a million issues ranging from tiny and annoying to huge and life threatening. Then we switched to Key. Night and day difference. I was a little concerned about not have 24 hour access as I had with the larger chains (I'm a mom of a child with asthma and I have asthma). The one time we found ourselves in an after-hours emergency situation I called Ira on his cell (which is listed on the answering machine message when you call after hours) and left a message. He called back promptly and was ready to meet me at the store. Amazing. He even apologized for not answering his cell when I called. Aside from stellar service that goes way above what anyone would anticipate, Ira keeps costs to a minimum. He's looked up coupons for me when I didn't know they existed. Even the over the counter stuff is a huge bargain. Do yourself a favor and give Key a try. It's a small, local business that has become a Valley Village institution. read more

Horrible service. Instead of making new customers they turn people away who haven't been there. If there were negative stars available, id give them that. read more

After going to 3 different chain pharmacies in search of one medication, I almost gave up hope that my prescription would ever be filled. I decided to try a private pharmacy and went to Keys. This pharmacy took me back to the pharmacies of my childhood when the pharmacist stood on a raised platform and towered over you as if he had some sort of omnipotent power behind the counter. Well, he kind of does if you think about it. After my long search, I was relieved to find out he had the medication in stock and even more relieved that I didn't have to wait 2 hours to have it filled. It took 5 minutes. You can't beat that! read more

Ira is the best. I love going to this pharmacy for my meds. Great prices too.

This is a great little pharmacy, I'm so glad I found it after being with cvs for years. It's never too busy and the pharmacist always has time for you. He even found some coupons that saved me a lot of money! And they've always had the medications I need in stock, unlike some other pharmacies. read more

I definitely wish I had found this place years before I did, and not months before I move out of state! Ira and his Tech's are very extremely pleasant people and VERY WELCOMING. I had not read any reviews until today about him, and the reason that i decided to make this post, and after reading through a few comments, seems to be everyone has the same to thing to say, AND WELL..ITS ALL TRUE. He always has eye out for your health, well-being, and most importantly out of pocket expenses. If I wasn't moving, this would be my permeant place for my prescriptions. I would recommend for everyone to at least give Key Pharmacy at least one chance, I more than give my word that he is beyond the trip, and will lead you to future experiences with him and his staff. Thanks again for everything Key Pharmacy! read more

Key Pharmacy is one of the best businesses I have dealt with. I love, love the Pharmicist, Ira, he is professional, knowledgeable and really does everything he can to help you out. My life was turned up side down a few months ago . My son and I have been homeless but I never feel judged or treated in any way but with kindness. So much better than any chain. read more