I've been a loyal client of Robertson Cosmetic Center for several years, but unfortunately, I will…read moreno longer be returning. As a mother of two young children, finding time or justification to spend money on myself is rare. To ease the financial guilt, I usually wait for special promotions or discounted gift card offers. That's exactly what I did for Mother's Day--I purchased a $150 gift card for $100 as a small treat to myself. Yesterday, I received a message from Robertson staff reminding me of available gift cards, which prompted me to schedule an appointment. Since I was at work, I didn't want to make a call, so I used their online booking system. The first available appointment was with the provider I normally see, and I thought, "Perfect! Next Wednesday." I booked it and moved on with my day. A few hours later, I received a voicemail saying I had missed an appointment 20 minutes ago and that I had been charged $100 for a no-show. My stomach dropped. I immediately called to explain the situation--that I mistakenly thought I was booking for next week, not today. I was even willing to leave work early (I'm only 9 minutes away) and come in right then. I explained how I truly cannot afford to just lose $100, and I was hoping for a little understanding or flexibility. Unfortunately, none was offered. The receptionist said she'd check with the practice manager and placed me on hold for one minute before returning to say, "Sorry, it's our policy." I asked to speak with the manager directly, and after several hours with no call back, I called again--this time the manager answered. She seemed prepared to shut me down before even hearing me out. I explained that I completely understand why cancellation policies exist--to prevent missed opportunities for other clients and protect the business from late cancellations--but this was clearly a genuine mistake, not an abuse of the system. I asked if anyone had even tried to get in during that same window, which would have indicated a lost opportunity--but she refused to answer directly. Her only response was, "It's our policy." I then asked to speak to someone above her, and the next day Dr. Robertson called me. Unfortunately, his response was just as dismissive. No empathy, no flexibility--just, again, "It's our policy." It's really disappointing, especially considering how much I've spent over the years and how many people I've referred to them. I know most of my referrals probably didn't even use my name, but they were all based on the trust I had in this practice. That trust is now gone. All this over $100. What makes this even more frustrating is that I didn't receive the usual confirmation or reminder text for the appointment. When I asked why, I was told those only go out at 7:00 a.m., and I had made the appointment after that time. If that's the case, patients should not be able to book same-day appointments online without some kind of confirmation system in place. A simple text might have helped me catch the mistake. I understand policies exist for a reason. But good businesses know when to make exceptions--especially for long-standing clients with genuine intentions. Life happens, and there are plenty of other providers who balance professionalism with empathy. I'll be taking my business to one of them.

I have had a very long, awful lip filler experience here. I went here 6+ times and spent…read more*thousands* of dollars to leave every time just to heal and have lumpy, uneven lips with very little results a few weeks later... over and over and over. I kept coming back and listening to their messages because I didn't go to school for this, so what do I know? 6+ visits later all I'm dealing with STILL are lips full of lumps of uneven filler, heavy heavy migration ("filler mustache" if you want to google) and no results. I pointed out from the beginning that I was unhappy and I have many messages going back and forth about that, and the lumps. Then at my last appointment I wanted to discuss the lumps and the weird fullness only in the middle, and was told any bump she saw then was "natural anatomy". I pointed out multiple times (in messages I have screenshots of through Klara), how unhappy I was with no results and the lumpiness (nearly immediately after my second appointment), and I was told every time to just keep coming back and they'd fix it. It was never fixed. It never got better. I came here to fix how self conscious I was of my thin lips and I've been more insecure of the bumps and lumps and migrating filler than I ever was of my natural lips. None of the photos in the nasty collage I put together were directly after or within 2 weeks of the filler healing, so these are NOT healing bumps or swollen. All of these are just day to day pictures I took when I was feeling awful about my lips that I zoomed in on and cropped, or regular photos I cropped. I don't even understand how filler is done this poorly. Now I'm struggling to find another place that will dissolve this ugly mess so I can start over after putting thousands into what I thought was a good place.

Bad eyeliner tatoo job. First comment from Stacy, your eyes are sisters not twins??? That is the…read moremost ridiculous comment I've ever heard. Seriously???? I wanted my eyeliner to look the same, as it should! I still use eyeliner to even the sides out. Her work looks very unprofessional, shameful as this is permanent. Unfortunately I have to live with it being uneven darker on one side than the other. Beware

I'm a low maintenance gal but I like to look put together. To that end I searched for Madison-area…read moreplaces that offer upper eyelash enhancement semi-permanent tattoos. It's actually eyeliner, but only a verrry thin line, situated amongst upper eyelashes. The owner of this salon is now relocated in Colorado and she has her sister taking clients, at a half-price discount. Well this is where I made my major mistake: thinking that DISCOUNT face tattoos were a remotely good idea. I was wrong! The pictures say it all. The sister attributed it to swelling and healing and quickly offered a free follow-up session. Thanks but no thanks! Would you go back to a restaurant that gave you explosive diarrhea food poisoning?? But instead of explosive diarrhea I have a FACE TATTOO that 2 technicians at different salons have told me it will be very difficult to correct. Specifically the inner corner of my left eye is so botched that I will need to just wait for it to fade. There is no shape to correct it without giving me extremely thick eyeliner. I don't want extremely thick eyeliner so I'm going to need to live with the visual proof of my frugal foolishness on my FACE for the next 2ish years. I've since learned there are many places in the Madison area that will do upper eyelash enhancement. Find them! Go there! You get what you pay for.

Terrible, closed the pharmacy on a Saturday with no explanation. I guess there is some kind of…read moreemergency? However, I tried the other Walgreens pharmacy and there pharmacy closes at 5:00, not very conducive to working people that work on Saturdays. So I have to wait until tomorrow to see if the original Davison Dr. location opens or if the other location in Sun Prairie can fill it, but I doubt it. I was supposed to pick it up on Friday at the Davidson Drive location, but they had no record of it, even after my doc called it in. I drove home and they texted me it was filled. What a wasted trip so I thought I would pick it up today, no deal. I hate this pharmacy. They have screwed up my prescriptions in the past. Where else can we go?

They would quite literally kill you if you were on life depending medications. I would give a 0 if…read moreI could. They are horribly unreliable. I have gotten my medication filled here multiple times. I call ahead each time, I make sure my doctor has put in the prescription, and when I show up to pick it up well after I was told to come, they haven't even put it on their list to be filled. if you need your medication on a consistent basis, do not go here. you will wait days for your prescription and when you show up wondering why your medication isn't ready, they will try and blame you.

There's no one better than Lulu when it comes to brows. When I first started seeing her for waxing,…read moreher precision and stellar attention to detail was what gave me the push to pursue permanent makeup with her. I really appreciated that while I had asked for microblading in the beginning, she was really truthful about what worked best for me and we ended up with powdering, which definitely was the right choice. When it comes to do anything to your face, you'd want to choose the best and without a doubt, she has exceeded my expectations.

She does an incredible job of listening to your concerns and wants. Excellent service.read more

I look forward to my appointments at The Wander Parlour like few other things in my life. They are…read morecemented into my calendar and if I receive any invitations for the same time, I am like "Sorry, I'm booked!" Seeing Katrina, the hair stylist, is a piece of self-care that I won't sacrifice! There are a multitude of reasons I will follow Katrina wherever she goes. My hair always comes out gorgeous, making me feel really great and getting compliments. Katrina listens to what I want and gives suggestions based on my hair type. I can bring in photos and leave really satisfied, but sometimes I also go in with no idea what I want to do that day and she totally helps me figure it out. I've been seeing Katrina for 2 years (!) and I've done haircuts, undercuts, traditional hair color/balayage, and fantasy hair color (pinks, purples, teal). I'm currently playing around with the idea of extensions... Who knows. It's fun to feel comfortable enough with the person styling your hair to be able to try new things. The Salon Z location is great. It's right on Monona Drive, and has a parking lot for convenience. Once you're settled in, you can enjoy complimentary tea or coffee and snacks if you're in for the long haul with some hair color. :) Katrina's great whether you love to chat it up or need a more relaxed quiet vibe on any particular day. I have referred many of my friends to her and I don't know anyone who's not been completely happy!

From the owner: The Wander Parlour Holistic Salon Studio is the ultimate salon experience for your mind, body, and…read morehair and was designed to help you escape the noise from your busy life and experience a new sense of renewal, energy, and confidence in a private and relaxing salon studio environment. Holistic beauty professional and owner, Katrina Krueger, specializes in natural, maintainable hair color, restorative hair and scalp treatments, intuitive haircuts, confidence-building blowouts, enhancing eyebrow and eyelash tinting services, and eyebrow and facial waxing treatments. With energy healing incorporated into every session, Katrina is dedicated to providing you with the tools for inner and outer transformation. You'll leave The Wander Parlour with a renewed sense of peace and confidence, ready to take on the world!

This review is for the beauty salon-this is my go to place for all make-up and hair services. My…read morefavorite person here is Alyssa (she has gone elsewhere as of July 2024). She does make up very well and she also does hair well too! I like how patient she is and how she makes sure to do a great job. She cut my hair, colored it and styled it for less than 200.00 so very reasonable (I have a lot of hair). Really like how she cuts, styles, and colors my hair. However, any of the girls at the beauty salon are good and will do your hair and make up very well. Great service for reasonable prices.

The service was nice at the beauty salon, but Cathrine who cuts hair did a terrible job, she cut…read morethe bangs slanted, and way to short. Then, tried gaslighting us into thinking it looked good!

EXTREMELY FRIENDLY! Very nice and worry about you feeling comfortable. I couldn't have made a…read morebetter decision in going there. I've always been afraid of dentists and the pain that comes along with it. They go well and beyond to make sure you feel no pain. I had an IV mid sedate, and you can't even see where the needle went in. They really do care about every individual person who comes in there.

This is my favorite dentist. I first heard of him from his TV commercial. I really related to it,…read morebecause I put off my dental work for YEARS. I had a series of bad dental experiences in another state that scared me off. I went to Dr. Jim for a consultation and scheduled my appointment for two weeks later. It was nice to know what price to expect (by attending his consultation first). He is friendly and personable and works efficiently. I fully trust his skills- I think he loves what he does and he is very good at it. His staff was also very nice. They were sensitive to my TMJ and let me rest when I needed to. I was in a private room and got to watch television while my crown was being made. I recommend them 100%.

I am HAPPY to have found Thousand Oaks Dentistry!!! Dr. Thao and her team are so warm and…read morewelcoming. They all do put patients first and wouldn't do anything to you that they wouldn't do. I have a lot of trust in them!

The staff are all very courteous and welcoming. It's a very clean and professional dentist. My…read moredentist is alway more than happy to sit and answer all questions and never seems to be in a hurry to leave.