Pharmacy has been unreliable. Seems like they're having a hard time retaining employees. That said the employees they do have are very, very good! read more

This is the worst pharmacy in the coachella valley. I have tried for three days to talk to a pharmacist. Put on hold for 20 minutes and then disconnected.Called to talk to store manger...Same thing. Worst service ever. changing to CVS read more

Wish we could give a 0 rating. After waiting over a week and several trips to check on the status of our presentations and after being on hold for 45 minutes and being hung up on, we had all our presentations transferred to CVS and they were completely filled in less than an hour. Advice to everyone use CVS this walgreens is useless to our community. read more

Surprised they got 1.5 stars...so awful! Called re Rx status....on hold for 29 minutes...then disconnected! So too was my provider trying to get emergency Rx for me. Hope I survive, because it would be good lawsuit! read more

Worst Walgreens I have ever seen, never open. I heard they have no Pharmacist, Disgraceful. Hire from our of state or recruit from another location you can't leave people stranded with no meds. read more

Reprehensible Pharmacist . When filling out a prescription for me yesterday, the Pharmacist and his assistant were rude, impatient and impolite when helping me. If they don't enjoy their jobs, they should NOT be serving Customers, but working in the back office preparing and bottling medicines. Pathetic example of representing Walgreens in such a key location.! read more

This store has been exceptional over the past several years. Picking up prescriptions is very easy and shopping on their app and pickup is also very handy! In particular, one of the store clerks or managers, Tom, it's such a helpful and pleasant human being! It is always a pleasure to do business at this Walgreens! read more

This is by far the worst pharmacy I have ever dealt with. The employees are clueless. Each one will give you a different answer to your problem. A problem has arose all three times I have gone to pick up my prescription(s). They will waste your time, and they're usually more expensive than other pharmacies. Go elsewhere. read more

Honestly this pharmacy deserves 0 stars. A week after they got my prescription they call me telling me it was ready. I get here only to find out, it is not ready. Then all these other issues ? Not only that, the tech was extremely rude. Barely speaking in the speaker and then screaming after I told her I cant hear her. Waiting for over 30 minutes in the heat now I have 2 babies screaming. Being that this medication was for my pain meds after my delivery... A WEEK later . REAL AWESOME. Glad to see walgreens is working a skeleton crew, or hiring incompetence. read more

This place is the worst Walgreen's ever. We waited for a half hour for a prescription to find out the pharmacist "working on it" left for the day. Also, they tell you to sit and wait in an area that has bugs flying around it. Horrible place. Don't ever go here! read more

3 days, and 4 visits. day after day they say my meds will be ready the next day. they're never ready, they never have them in stock, they say come back in 3 days. they say the insurance hasn't approved it, i give them the approval and the incapable pharmacists here can't do their job. this place is a sad excuse for a pharmacy, employed by some of the most incapable people people that roam this desert. read more

I made an appointment to get a Covid test. No instructions as to how to complete this other than giving the location. I went inside and asked an employee where I check in, they directed me to a Labcorp iPad where I entered my information. After I completed that, I waited about 5 minutes until someone came out and told me that I was in the wrong spot. They sent me down to the last window where 3 people told me that they would be with me soon. After 5 more minutes I asked if this was the correct location for Covid testing and they said no and that I had to wait in line at the drive thru. I got back to my car and got in line behind 5 other people to wait about 20 minutes to get the test that I made an appointment for. This was the third bad experience that I've had at this Walgreens Pharmacy. I don't recommend anyone come here. read more

It's been 30minutes waiting in the drive thru... What?!?! In that time only 1 car was served... Drive thru is pick up & drop off...what the heck was happening inside? read more

The staff here is so helpful and quick about their work but the new pharmacy hours are the reason I'm taking my family elsewhere. It's really a shame because it's in such a great location and with a drive-through. read more

Restrooms are unavailable and there is no seating area. Meanwhile there are at least two services inside that require lengthy waiting - pharmacy and LabCorp. How is this acceptable? read more

Walgreens - a sign that reads restrooms are unavailable sorry for the inconvenience - Cosmetics & Beauty Supply Near Me - Palm Desert, California

Have you read the articles about Walgreens, gnc, rite aid & Wal Mart? 4 out of 5 herbs tested, didn't have the ingredients listed.....The honey isn't really Honey?? Worthless Filler for herbs?...olive oil isn't always olive oil.....etc, ad nauseum. no FDA oversight.....its all about the company keeping their word......these are the laws.....who let's the fox guard the henhouse? Walgreens for one does.... p.s. If the shice brand cashews weren't stale along with the other nuts, Id give them 2 stars for being open, so they can sell me Stale Shice brand cashews, & other nuts, for the 3rd & last time. Thank you Walgreens for being at the corner of healthy & happy! That wall of cigarettes is the epitome of health! if there was truth in advertising your motto could be "At the corner of Crappy & Wealthy" read more

This is the very worst! Avoid at all costs. Can't fill important heart medicine, but also don't alert customers that they cannot or will not fillin any timely fashion. especially if you need heart or critical health prescriptions. And their early closings at whim are ridiculous. I am in front of a sign with multiple closing times posted... read more

I've always had great experiences with Walgreens, however this particular location has terrible pharmacy communication, organization and practices. Every time I have to pick up medications, I wait at least 30 minutes. I called in my refill and they were to be ready by 9:45AM. I went in around 5pm and the prescription still hadn't been filled so I had to wait another whole day to get it filled. They are in dyer need to more employees and pharmacy techs. Unfortunately I will have to fill my prescriptions elsewhere at this point. read more

Not a good place to have prescriptions filled. Takes a minimum 1 week to have prescriptions sent by doctor filled, even then it's not filled unless you call in and tell them you need it. Not an isolated incident. They only fill prescriptions after you've tried to pick them 3-4 times and they tell you they are working on it. I can sympathize with them for being short handed, but don't appreciate the rude, I could care less attitude when you call and try to find out when your prescription can be picked up. You'd think that someone working in a pharmacy would understand medicines are prescribed for a reason and in many cases they are taken on a regular schedule to STAY ALIVE !!! read more

I errantly walked in here to process a pharmacy switch. While I should have been at CVS I waited in this line of six or seven for what seemed like an eternity. I asked one of the patrons if this was common and an emphatic YES was answered. What a nightmare. I did finally find CVS as I was directed and the service over the phone has been top notch. This Walgreens is cool for some things due to the proximity but DO NOT come here for your prescriptions. read more

I can't give this Pharamacy any stars. Staff is competent but management gets a big fat zero. Pharamacy is understaffed. Waited 18 minutes on hold at 8 PM. Another time 14 minutes in drive through. This can only be laid at the feet of management or whoever does the hiring there. Just woeful. And their reviews are so bad. Why don't they do something? read more

Doctor phone in my prescription, so I did a little grocery shopping before going to the pharmacy. I arrived about half an hour after seeing the doctor to be told it would take about half an hour. I went home for lunch and then tried to call to see if my prescription was ready; I got an automated voice that did not give me the option to check on the prescription. Two hours later, three hours since it was phoned in, I drove back to Walgreens to be told that it would be ready in another half hour and I was welcome to sit and wait. I realize that this pharmacy can be super busy at time, but surely they can employ enough staff to deal with the volume. This is not my first bad experience here but since only Walgreens accepts my insurance, I feel I have no choice. read more

I wish I can do zero stars for this joke of a Walgreens! There pharmacy is just terrible, the absolute worst we have ever been too! Ask for an update they will tell you whatever time they want, you get there within the time they said and they will tell you they need about an hour. You can be sitting at home in tremendous amount of pain waiting forever for your meds, go to another location or CVS. read more

I'd give this location a "0" if it was possible. With the exception of the very sweet young woman with blue hair, this Walgreens pharmacy is the most poorly run and has the rudest, most undertrained/poorly trained staff of any Walgreens I have been to in the past 20 years. The story below is just what happened today. It was the last straw after a full year at this location. I am completely dissatisfied. I will transfer my prescriptions to the Rite Aid or Target nearby. None have a drive thru, but they're all faster and nicer, so worth the loss. This store's pharmacy is a study in horrible customer service. Surely poor management. This high volume location appears to be under-staffed (or it's just so inefficient)!! I don't know if the understaffing is a local or corporate problem. At this location: --Go through the Drive Thru midday and wait on line 30+minutes. --Go through the Drive Thru at 8PM, ditto. --Go through the Drive Thru at 8:30AM Saturday morning, same thing! This Sat. AM at 8:30AM, here's what happened: --I was the only car there. --Someone said twice, "I'll be with you in a minute" (yeah...that didn't happen). Worse, she wasn't at the window, so it just sounded like a recording. --No greeting. They do tend to treat customers like an annoyance at this location (except the really sweet young woman with the blue hair--she's one of the best pharmacy assistants anywhere). --The woman who helped me was stressed and behaved like it: No greeting. No humanity. No interaction. (Staff at this location mostly seem stressed out and completely on their own to know how to interact with customers.) --Then, she said my credit card was expired. I use Express Pay there and did so just a few days before. --So, she shouted out the last 4 digits of my credit card number (there are a lot of elderly people in this town, so maybe--since she never looked at me anyway--she thought I was one and was hard of hearing...or she's just plain rude) so loudly that anyone on line, outside or inside, could hear. It was my husband's credit card! Somehow, it had been entered into my Express Pay. I didn't feel comfortable giving my credit card to this woman, as she behaved like a pushy phone scammer. --She asked, "do you want to talk with a manager?" I said "yes," even though I felt bad about the four cars now behind me. Had I been her, or trained her, I'd have suggested (to me) to come inside the store, given how long the outside line had gotten. --The manager was no better. No apology. No effort to figure out why the wrong credit card number was on my account. --I told him I was not happy with this experience. --He said, "Have a nice day." That's all he said. --I parked and looked up how to transfer prescriptions to a different pharmacy, as that was my last trip to Walgreens for as long as I'm living in this town. Too bad. THIS WAS NOT THE FIRST TIME I HAD THESE KINDS OF PROBLEMS AT THIS WALGREENS. It WAS my LAST TIME. And, unfortunately, because of it I will lose the convenience of Walgreens's drive through and national database. Oh well... read more

This is a HORRIBLE so called pharmacy! They have incompetent and careless staff! Walgreens should close it down or fire all employees from general manager, pharmacist, pharmacy technicians, assistants etc. If you can go elsewhere please do so! They take hours to fill in an prescription, it takes them hours to attend you @ their drive-trough. They charge the wrong insurance cards and then you end-up getting bills at home. If I could give them ZERO stars I would! Extremely understaffed, rude and careless... you find better pharmacies in Mexico or Ukraine! Stay away if you can! The only reason I went there is because my insurance company has a "discount" trough them. I prefer to pay the full price. I had to wait 3 hours for an antibiotic. read more

This store never closes! Not hard to find on Monterey/Hwy 111 and perfect when you need something last minute. You'll find plenty of items here - and remember to ask for their monthly coupon book! If you have the rewards card, you can also get more discounts!! Staff is very friendly and helpful. They know their store inside and out. Only thing is the store isn't new.. I feel like I'm walking into an old, dirty drug store. The pharmacy staff is really cool though. They have such a great sense of humor and are so down to earth. read more

Waited 45 min in a line for prescription and they didn't have what I needed and it was important-- inhaler. No offer to look for it at another store. Called an hour later and was on hold for 45 min while they kept answering and hanging up. Eventually disconnected me. Gross experience. Do better! read more

Yelp wants us to be understanding of Walgreens because of "Covid" but CVS drive through works great and they don't make people go inside to join a line of 12 people! Color me disappointed. read more

It took 6 hours and 3 trips to Walgreens to get a prescription filled. CVS takes 15 min.

The worst. Went to pick up RX. Test said was ready. Was not ready. At pick up Window employee said to come back after 2:30. Went back at 4:00 still not ready. Had to go back next day for pick up. The pills were supposed to be 14 tablets. In stead 20 were in the bottle. I called the pharmacy and was told I could throw the extra away or bring them back to the Pharmacy. DANGEROUS if I hadn't counted the pills. Antibiotics. Make sure to count your pills when picking up. Time to Change pharmacy. Terrible service to boot. read more

Ijust moved here to Palm Desert from Palm Springs.It turns out I must have been spoiled by my pharmacy there. First of all, trying to get a hold of the pharmacy is ridiculous! I had to wait on the phone for 25 minutes. I finally hung up and tried again. Again, a long wait. This isn't an isolated incident.It happens everytime I call. Do not get your scripts filled here if you want to use the drive thru to pick them up. I don't know why it is so darn slow. I brought a magazine with me to read while I waited this time in my car. Why are the girls so slow?? It is ridiculous. It doesn't take that long to get the script and ring it up. Come on people! Hire more help or new people. You lost my business. I sure miss my CVS read more

This is quite possibly the worst customer service I have ever received in all my 64 years. Not only were my medications not ready, despite calling ahead to be sure they were prior to driving 70 miles to get them, but the staff members were extremely rude, and Jade was outright obnoxious! When I asked the Pharmacy Tech Christopher for her name he told me I would have to ask her myself at, which time she looked straight at me and defiantly removed her name tag and put it in her pocket. Upon speaking to the store manager who apologized profusely, it was VERY apparent from the look on his face that it was not surprising to him that she would behave in this manner. Because I was previously in management for the pharmacy chain, I do have an understanding of the challenges you face and can only begin to imagine the exponential frustration increase dealing with covid. That being said, there is no excuse for treating customers with scorn and disrespect! read more

Walgreens - Very rude staff member removing her name tag so I don't know her name! - Cosmetics & Beauty Supply Near Me - Palm Desert, California

Dentist put in a couple of stitches , wasn't feeling the greatest but I needed to fill my prescription. No one was waiting when I walked up so they took my Order and said it would be 15-20 minutes. So I sat and waited right there in the waiting area. What I saw and heard was humbling. They suddenly were swamped with people drive thru plus walk ins. But they managed to handle their orders while still laughing amongst themselves and helping each other. I noticed a healthy and friendly work environment. Made me smile despise the fact that I was Feeling horrible. Good vibes. (Out in 18 minutes. ) read more

The pharmacy is so slow. Every time I come here in the drive thru or inside I'm here for at least 20-30 minutes before we even get acknowledged. read more

I wish I could put in a negative star because this is a terrible Walgreens pharmacy. The pharmacist and technicians are very rude so the customer service is terrible. They take forever to answer the phone and sometimes pick it up then hang up on you. I've even waited 2 hours in the drive thru line to pick up my medication. They don't care at all. Please trust the negative reviews and save yourself the headache and frustration. I do not recommend this pharmacy at all. read more

It's 50/50 at this location. Sometimes I come here and the staff is so cheerful and helpful. Other times, usually in the afternoon, the staff seems to only be there for a paycheck. Nothing really horrible but you can tell that they don't want to be there. read more

Very incompetent no one helping for drive thru please improve staff to make it a better visit next time

Waited in line for 25 min why they only had one employee so I ask to do my refill and I would pick it up tomorrow... lol again long wait I don't get I'm why 1 employee? So I ask they looked at me confused ? read more

I'm not sure why but Walgreens has gone from bad to great to frustrating. Two prescriptions were cancelled last month in error by Walgreens. I had to call my doctor and he sent through another one which I got filled a day late. Now, I'm getting told I have to call the day the prescription is due to be filled in order to get it that day. Ray, a pharmacist there, has always been fantastic but I don't know if he's still there. I haven't talked to him; I've talked to two other people in the pharmacy; one said call the day before so we can have it ready for you in the morning; the next person said, when I called, no, I had to call the day it was due to be filled. It's frustrating because I have other appointments and an epidural on Monday and I just don't need the aggravation. Why is it so hard to just fill the prescription when due and have it ready in the morning or early afternoon? I've been going there and getting the same prescription for years but sometimes everything is perfect and then everything is difficult and stressful when I have other doctor appointments and other places I need to be. read more

Walked in during a pandemic and staff wasn't wearing masks including behind pharmacy counter and no partitions or anything. I understand rural people think ignorance will protect them but if I was in charge of risk management at this place I would roll the staff. I left without purchasing anything and had scripts transferred read more