very much dont agree with them giving hair advice without being certified cosmetologist. went in looking for a certain color and had an employee continually point out black/dark colors. when i have blonde highlights on my hair and mentioned i didnt want to go darker. employee then proceeded to say there was no way i could get the light brown i was looking for (on my blonde highlights/balayage. without bleaching my entire head. then said i should get a conditioner that would temporarily darken my hair if I wanted to make my hair all one color i used it and it turned my hair green/grey! im sure she was unaware of the product she told me to buy but if you are telling your employees to assist customers please make sure they have any understanding on the product they are selling. love this store but cmon. read more

Various types of beauty , hair color and care products . No foot spa and massage oil shampoo and spas. No make up.

Really Bad customer service. Both my sister & I had walked in & they didn't welcome us. We had to first say hi & even then we didn't get a welcome. So rude honestly. read more

Just Wanted to give a quick shout out to Martha for helping me with my hair!!!! I had recently paid top dollar to have my hair bleached and colored a flat purple. Unfortunately my virgin hair didn't bleach properly and some areas were uneven in the lightened color. So when the stylist added the pigment I had a two tone effect and after washing it a few times, it just looked cheaply done. So after having tried myself to correct the color by adding more purple that was semi permanent....well that only made the issue more obvious. So to Sally's I went praying someone could help me. And luckily for me Martha greeted me and helped me pick the right products to even my hair color and dye it. Now I have an awesome shade of purple I just F-ing love and it's all even and super pigmented. ION permanent hair dye in plum pictured below. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Indio, California

Stopped by to pickup some hair products. The staff was friendly and helpful. It was a small store but everything was clean and organized. I highly recommended! read more

Yelp says they're open until 9:00pm during the week. I rush over at 8:40pm to pick up a quick item and they're closed. The hours posted on the door do not coincide with the hours they've advised on their Yelp page. What a frustrating waste of time! Update your store hours so no future customer wastes their time traveling to your store for nothing. read more

Sally Beauty - BEWARE!!!! Yelp advertised hours don't coincide with actual store hours. Wasted my time driving here - Cosmetics & Beauty Supply Near Me - Indio, California

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I always come to this sally's location because it was near my house and wasn't too out of the way so it was convenient for me when I needed something. I haven't had the need to come back for supplies or anything until recently when I wanted to change my hairstyle up a bit. I came in with my friends on New years day and was instantly greeted and a bland and bleak "hello." At first I thought "Hmm... Okay. That was different. Maybe they're all hungover." So we ignored it and went into the hair dye aisle and looked for bleach and developer. I wish I could say it was well-stocked but unfortunately that wasn't the case. First foul instance: Since I haven't purchased hair bleach from sally's before I asked an associate about where they were. She took 5 minutes to even acknowledge me and then just pointed at the walls and showing me where they were located. Sure' that was helpful. But her attitude was absolutely disgusting. It just seemed like she didn't care at all. Okay. New years. Keep a positive mind. We looked around some more and then decided to go check out. Second instance: When we went to check out, my friend was getting rung up and she wanted to pay $.09 cash and the rest on her card to keep it even. The girl ringing her up made a mistake. She put $.09 on visa and when she realized her mistake, she kept saying "My mistake sorry. I can't refund it back." My friend didn't think too much of it and was saying it was okay but the lady insisted that she fix it. She kept getting more and more agitated the longer the process was. My friend was going to tell them to just charge the whole thing on the card but the lady wouldn't listen. Third instance: When I was finally checked out, the color of manic panic wasn't in stock. I didn't want to leave the store without something since I planned to finish my hair that night. She ends up selling me some N'rage stuff. WORSE MISTAKE EVER TO PURCHASE IT. the packets of bleach was apparently from a bigger box and wasn't sold individually. She puts them back and then grabs 3 packets of another bleach powder. She tells me it worked for her hair and it should work for mine. Her hair was this beautiful platinum blonde. I was skeptical, my friend was skeptical, but I didn't want to deal with the store any longer and went with it. I asked her if I needed a toner as well. She just said I didn't and that it will be fine. (REMEMBER THIS) Total came out to about 27 dollars. I can't help but feel slightly cheated on the bleachers and hated buying from such rude associates. When we got to dying my hair, the bleach didn't take to my hair that well. It's expected, my hair is black. We rinsed and did it a second time. I was expecting better results after the 2nd time because before when I bleached my hair the 2nd time was enough. WRONG. Only a few strands turned a light shade of orange. ORANGE. Not the white shade she had in her hair. I didn't want to dye it a 3rd time since I didn't want my hair to fall out. The rest seemed to be a dark brown. I definitely needed a toner. I shrugged it off because I just wanted to put the color into my hair. The purple color she recommended me that matched the color I originally wanted turned some of my hair into a dark blue. Almost black. We did half my head before realizing that my hair looked black. Now, I just bleached my hair for vibrant colors NOT this. I ended up going the next day before work to the palm desert store. SO MUCH BETTER SERVICE granted I was there to return the dye I got. I ended up getting the color I wanted and an ashy toner. Both ladies there had a nice attitude. Bottom line. Don't come here clueless about what you need and expect the associates to help you. Come here to buy the stuff you need and leave as fast as you can. Don't even bother expecting to have amazing service and helpfulness. 2 stars is being generous for the experience I had. read more

I was looking for Velcro rollers at both of the Sally's in Indio. They we're very friendly and helpful.

The service Is HORRIBLE! i went there with intentios of buying hair dyes and other accesories, i have been to plenty other sallys before but this was my first time going to this one since i just had moved and conveniently this one is across the street. Well anyways they dont have the hair dyes on the shelves anymore they keep it behind the counter i did not know they did this here so i aksked one of the girls if they still had it, she said they did and what color i wanted i started to walk to show her she just stood where she was and continued to talk to the other lady behind the counter. i payed no mind altough it did piss me off a bit. i grabbed the empty boxes and all other stuff i wanted to buy to the register. for two people being there and NO OTHER CUSTOMERS !! they sure took a long time to help me. after they finished their conversation they told me they did not have the dye i wanted in stock i looked at my husband and said i really wanted that one and she raised her voice and rudely said WEll WE DONT HAVE IT...... basically any sells person would automatically suggest a similar hair dye that i would obvously get. i spent way too much time in there and came out with nothing because of how rude they are. its sad that i have to drive to the next sallys instead of just walking across the street. i am not swearing off sallys because they have great products but never will i set a foot in this particular one. read more

Not in the best area in town. However, this store is a diamond in the rough. The store is very clean, well stocked and the employees are very nice. I shop here because it's close. I have been in many Sally stores all over the country and this one is holding their own. Don't judge this book by the cover. You will miss one hell of a story. read more

Luv this Sally's all of the staff is so nice n helpful ....they have everything on stock n if they don't they call the other Sally's n help u locate what u need... Like the environment when I go buy product :) read more

Sally Beauty - Bought the ion fusia n lavender mixed it together luv this hair color only @sallys :) - Cosmetics & Beauty Supply Near Me - Indio, California

I've always said, if you dont like your job its best for you to find something you like to do. Its not the customers fault you're "stuck" there and if theyre asking for help, dont be annoyed. ITS YOUR JOB TO HELP! Anyways, i hadnt gone to this Sallys in a very long time. Thanks to a good friend it was recommended to go and purchase some hair dye since my mom wanted to try it. As we arrived, the girl on my right was on her phone and the girl on my left greeted us with an annoyed "welcome". You can see it on their faces they did not wanted us there, im guessing it was close to closing time? i dont know. Non the less, my mom and i started looking. I dont know anything about these products, i may add. We were so puzzled and i couldnt call my friend since she was working. I go and i approach the girl with the turqouise/blonde almost ombre hair and i asked her if she could help me. She looks at me, without moving from the cashier, and she goes uh yeah with what? and i go with something over here. She pauses for like 2 seconds still looking at me and goes, yeah i'll be right there. You could tell right away she did not wanted to go and help, she was annoyed at the fact that i ask for help. After like 3 minutes she goes and help us with a "what the hell do you want" attitude, we asked her a few questions, and she short answer us. I asked her if she spoke spanish so she could explain it to my mom better and she said yes, yet she proceeded to speak in english. My mother understands english, but of course she feels more comfortable with the spanish language. Living in a community with 90% population of latinos and you knowing how to speak spanish but choose not because you just dont want to help, ITS RUDE. It was my moms first time going there and thanks to this girl she wanted to just walk out. When we were just about to leave we notice "Lis". I asked her if she can help us and she did right away, she was sweet to my mom and understanding at the fact that all this was new to us. She offer us a few different things that my mom decided to get and even enlisted me in their rewards program. Her kindness turned everything around for my mom and i, and thats the reason why im giving them a 3 star. Wanted to share my experience so that girl with the colored hair sees how bad she was to her customers and how an attitude like that can turn business away. I truly hope the manager sees this review and does something about it. read more

One location that always has such a helpful staff. Whether I call asking questions or go in, all the ladies are eager & ready to help. I've been coming here for a year now & leave happy every time. Thanks ladies! You make doing your own hair at home less nerve racking read more

Great customer service the store was very well kept and following all Covid regulations

I came in and the first thing I hear is the staff greeting me and asking me if I needed assistance. I was happy to see that all staff is wearing their masks. The staff there is very attentive and helpful. I was able to get all the items I needed. Staff is knowledgeable and ready to get customers in and out of there fast. Loved it! Shout out to JerieLynn for turning that place around read more

As soon as I entered the store, the manager greeted me and so did the other employees. She asked what brought me into her store. I told her I needed hair dye and she gladly walked with me towards the aisle containing the variety of shades. She assisted me in choosing the best option for my hair and gave me information on how to achieve my goal. She also recommended great hair care options to maintain healthy hair.Over all I had such a great visit and I really appreciated her expertise and the time she spent with me. I will definitely be back to the store! read more

Ok so I come to this Sally's frequently since I moved here and I like this Sally's....I even went in right after I got off work and drove from palm desert to get a hair mask and some color. But today the epitome of wrong place wrong time happened to me. I was looking at the color and the store manager (I'm assuming) was in the same aisle. She's super friendly and was knowledgeable and I was asking color questions. I just so happen to grab a couple of boxes of color and then changed my mind to the brand she recommended. She offered to put back the boxes I had in my hand (very thoughtful and nice gesture). Then there was a tube missing in one of them. So she asked me where it was and I didn't know. I had it in my arms with other boxes and I didn't realize it was empty. As soon as she said that I KNEW I was getting accused of stealing. I work in retail so I totally get it and understand her concerns completely. As a customer I didn't know how to respond (I have severe social anxiety, but I knew I was doing nothing wrong so I was kind of awkward I'll admit, but it's my servere anxiety and I didn't have my meds today so I was on edge) anywho, I minded my own business knowing I did nothing wrong. Someone clearly before me took the tube and put the box back and I happened to grab it. The girl turned around and said I need to check my cameras. I was like ok I knew she would think the worst. But I didn't do anything wrong so I stayed, got my hair mask, and then she stood behind me as I was getting rang up like she was looking in my purse (if she wanted to see in my purse she could have aaked, or called the cops bc I would have gladly showed them I had nothing). Anyways I hope she checked her cameras and found her real suspect. In my religious beliefs stealing is one of the worst things you can do, so it upset me that I was being accused when I'm the last person to ever steal. not to mention I was in my full work uniform, who steals in a work uniform?¯\_(ツ)_/¯ anywho, I'm learning this area is kind of ghetto so I guess they have to keep their gaurd up. Especially with tattooed colored haired and clearly employed customer. Other than being accused of stealing the staff is nice and knowledgeable. read more

This is the wrong address. It takes you to the Walgreens which is a stand alone store with nothing next to it. Beware about attempting to go to this location like I have just attempted to do, because unless you know exactly where this store is you will certainly find yourself lost. Stick to the store located on Jackson St. read more

I loved this place. I found so many good stuffs for my nails' shop. The workers are so nice specially Isabel. She helps me a lots. Thank you very much. read more

The customer service at this particular location is really bad. I go out of my way to avoid this Sally's now. One time an employee accused me of shoplifting and she yelled it all the way from the front near the register to the back. She yelled "She's putting products in her purse!" There was another employee who was literally right behind me and said to the other girl "No, she's not!" I could see the look on the girl behind me face, she was completely mortified. She then told me "Wow, I'm SO sorry." I decided to put everything back that was obviously just in my hand (and not in my purse) back on the shelf. I told the employee that I would take my business elsewhere. I definitely understand why they would be on high alert of people shoplifting at this location. It's been around for years and that particular part of town can be a little sketchy. But that is absolutely no way to go about the situation. It was deeply upsetting and inappropriate. The only reason I'm giving this one star is because technically they have most of what you need. The Sally's off Jackson has way better service. read more

I've been disappointed in my past visits here and other locations but my recent 2 experience this month have been great . I went in to get hair dye to cover my grays. I asked the younger employee on what she recommends. She explained the differences of the hair dye and how it would come out. I then asked her about purple shampoo and she recommended a toner which worked great. I went back a week after because I wanted to get more of that toner. I forgot which was it was so I asked the gentleman that works there. He recommended the same toner and was able to give me more information on how it worked. Even the manager was very helpful. read more

I come to this location because it's closer to me, I've been here on several occasions and I love their new manager she's really turned this store around for the better as I remember coming in to rude staff and getting ignored when I had questions about specific tools ect. not anymore!!! Her staff is friendly and if they mess up your order they fix it with no complaints making you feel welcome. There only downside is that it's open to the public. read more

Small with lots of fun hair and nail stuff! Staff was sorta helpful. Cashier was awesome and friendly tho.

I always shop at Sally's for my hair color needs, but this time I wanted to do something different. So with the mindset of dye my hair a dark purple I asked an associate for help. She recommended 3 packets of bleach. I asked if that would be enough for all my hair she said yes, then showed me the color that I wanted I was hesitate because it was semipermanent. But taking her advice she said it would grab on because the bleach. Well she was wrong. Not enough bleach for my hair & the color washed right off with the first rise, so now my hair is half bleached with faded light purple spots . Never going back & asking an associate for advice on products they should know. read more

I just had to to give Sally's a five star for great customer service, good prices and not only that, I have to thank the owner of Sally's so much, I was in for a straightener and the good ones cost a few more dollars because they work. Well, something went wrong with my payment (declined) most embarrassing thing you can go through, but the owner gave it to me for over half the price and also with the warranty to top it off, so I can afford it, now I don't know about you guys out there but that does not happen. Thank you Sally's for helping afford that straightener. GO TO SALLY'S. Not that, that will happen to you but it is worth the great customer service you get. Oh, and when you go and you come out with a smile get on yelp and give them what they deserve and that is a 5 star and a thank you. read more

New management better customer service!! Maybe you went before the new management because now the new manager and staff care about their customers!! I just found out the new manager Veronica left! Wanted to start doing hair again! We will miss her! Hopefully the staff will keep up with her hard work! And keep customer service and store looking great like she had! read more

Seriously since Liz left this place is going down hill fast! I went to buy clippers the sign said there was a chemical spill but it was just nail polish remover. Also there were so many people in there so I went the second day and they told me they needed to do inventory and I'm like are you kidding me? It's not my fault you aren't a good manager, your staff is rude and you don't know how to do your job, THANK GOD Martha is working at the one in North Indio I love everyone there and they are so help. I would avoid this place all together. read more

I do always enjoy going to sallys, I'm like a kid in a candy store. The prices are always very affordable and the supplies I need are always in stock. I really enjoy going to this location in particular. Whenever I have any questions the staff is very willing to recommend products and walk me through certain application processes. They are very knowledgeable and excited to be of assistance. It's a shame they need to put products behind the counter because people steal, I'm glad they have security near by if the need help. read more

If your place CAN NOT split credit cards on a purchase then please post up a sign! It's frustrating to have to waste my time to leave and get cash from the bank! It's a 106 degrees outside! I'm not a happy customer! read more

I came into sally's only because i saw on their little flyer that these trimmers i wanted were on sale and when i walked in no one said hello and the women who was there didnt help me. Also she was gossiping with another women that was there. I will not be returning here, i work with the public and thats is NOT how you treat people. read more

This store is horrible. The associates r rude. Don't seem to know what they are talking about and all they do is give attitude. Didn't even give me what I asked for but I really don't want to go back in there. I felt like I was being made fun behind my back.Bottom line is : do not go in there! read more