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    Lash M.

    My pediatrician sent a prescription over at 1pm. I called several times to check to see if it was ready and would just sit on hold. Their signs say they close at 7. After I finally drove over there after my doctor was unable to get through either the man behind the window waved me off saying they closed at 5. He refused to talk to me and then laughed. Horrible service to have all of your signs state 7pm, to not answer your phone for 4 hours and to refuse to help a mom trying to get her child's medication. You failed Walgreens.

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    CVS Pharmacy

    CVS Pharmacy

    (35 reviews)

    $

    Went there to open anew account, changed my mind when I finally found someone to help me. Almost…read moreevery day I get slammed with people that don't care or are just plain lazy. No wonder I county is taking a dump for the worst. Hopefully everyone will snap out of it, not to hopeful though.

    If there was an award for "The Ghoul-est Pharmacy Clerk" in town, this guy would win by a…read morelandslide. I pulled up to the drive-through at CVS Pharmacy on Jackson in Indio, California, and instead of receiving my prescription, I got a heaping dose of attitude. I mean, check out the photo--I'm not saying he was auditioning for 'villain of the year' to the popular novella "Ignacio," but he surely acted the part. Mistakes happen--I get that. But this time, the mistake was on CVS, yet I was the one being treated like I committed a crime, when all I requested was my medication. The experience was so outrageous, I half-expected Ashton Kutcher to jump out and tell me I was being Punk'd. And let's talk about that sign CVS has plastered everywhere: "No threats. No abuse. No violence." I'm starting to wonder if that's just for customers, because clearly, the staff didn't get the memo. CVS, you've got to train your employees to practice what you preach! At the very least, can they be mildly pleasant, instead of acting like Halloween goblins. That said, the pharmacist was actually a gem, pleasant and professional. At least he didn't make me feel like I was living in a bad sitcom. So, kudos to him. But CVS, really -- no one should have to deal with a clerk, who's one eye-roll away from starring in his own reality show, "How to Lose A Customer in 10 Seconds."

    CVS Pharmacy

    CVS Pharmacy

    (27 reviews)

    $$$

    today 2/14/15 at 1:50pm, i was told it will take 2 hours for my refills. this should upset hubby…read morereally good ! we come from the other side of palm desert, because this is the only cvs that carries this medicine. zohydro er. not convenient at all. thanks to new health laws. there has to be a better way ! plus my wonderful health insurance does not cover this medicine. nor does it pay for the very expensive pain med's, unless they are generic. which do not work. thats over $ 1,500 a month, let's not forget the doctors office visit charge each month, because now we need to be seen each month by the doctor, to get our scripts. so sure i will "frickin" wait 2 hours more for you to have lunch and do all the people standing in front of me, while i too "had" valentine day reservations for dinner at 4 pm that i will be charged for, even though i wont get to eat there because you dont have enough pharmacist and pharmacy help on. it is now 2:40pm, hubby too upset to wait any longer. i came back into the store to get my 1 capsule i had left in my bottle of zohydro. i came back stood in line, because there is only one line of course. in comes the girl who told me to please wait 15 minutes. after i spoke up and said " you can't even give me enough pills to make it to monday ? like christine said you would ? i was mad as hell yes ! so what do i do ? got my last pill back, bought frickin water ( you couldn't give me a cup of water ? ) and took my last zohydro ! trying to ignore the raving lunatic in the car waiting for me. maybe they are filling the norco too ? would be nice ! this is nuts.... are you trying to give me a nervous breakdown ? i'm sitting here next to the pharmacy, trying to subdue my tears, and anger ten minutes later, my phone rings.... its this cvs, telling me my meds are ready. I told the girl, can't you see me ? i'm sitting right here in front of the pharmacy ? ( I feel sooo important, just another number for good ol'e cvs) so up to the counter I go... and the shit starts again... we cant give you the 5 capsules of zohydro to get through until monday, when we get our order full. what......?????? christine said it was no problem, you have some here she said... I pull out the copy I have of zohydro er patient safty program : use certification form. that christine said i'd only need one time, yes even for refills. now remember we are only talking about 5 pills, count them 5 pills... until monday afternoon. so the lady goes on to say, "we need another zohydro er atient safety program: use certification form . "we called the doctors office already" wrong thing to say to me at this point !!!!! (most specialized doctors have weekends off. ) I pulled out my copy, and said " rather loudly and in tears, christine said I only needed this form one time ! it took me 23 days last time to get this form signed by the doctor, and returned to cvs. I was not a very nice person by this time. come to find out...after all my ranting and raving, and crying, yes, this is what chornic pain, does to people, throw in, a second shoulder replacement surgery 13 weeks ago. also severe fibromyalgia and chronic fatigue. because the pa signed the script, I now need another one, to make it legal for me to get it. I think this paper is only cvs generated ? so today I Give you a 2 star rating, my lowest ever ! my swollen eyes and thumping head tells the rest of the story

    Service is SUPER SLOW! I waited in the Drive through line from 6pm to 6:45PM and there were only 4…read morecars a head of me. Once I got to the window, I realized there was only the Pharmacist and Pharmacist Tech working and going back and forth to the inside line of people to the window line of cars. Once I left, they closed the window! Everyone behind me was shut out! Please bulk up the staffing! The 2 people working were exhausted and stressed! This pharmacy has a very hard time understanding that people need their medicine; they have closed the drive through window on me once before at 6:40pm. I hauled butt in there and luckily got my meds inside before they slammed that gate closed. It's not personal, they are way under-staffed!!!!!

    Walgreens

    Walgreens

    (17 reviews)

    $$$

    I love Indio Walgreen on Hwy 111 and Madison store. Its down the street from my house which on…read moreMadison St. and 46 Ave. My grandparents use to go to Rite Aid it was a bit farther but they are people that consistent, once they find a store they will be loyal to the end. All the Rite Aids shut down, so we try Walgreens for prescriptions mainly. My grandma always love the fast, attentive, and knowledgeable pharmacist. I'm really doing this survey and including my grandmother Rosie Basquez in as well, because she is not great with computers. Karina the manager of the store is a natural born leader, she is positive, knowledgeable, has a great set of staff, and always ask about how me and my family are doing. She has made that store my favorite store in my area. Donna is a sweet heart, very honest, has a such an amazing smile. Tony always works in evenings, he is intelligent with many subjects, very great sense of humor, and also a great multi-tasker. Last but not least, Valerie I just met her today at the register, she very charming, great smile, and very kind. She is going to be a great addition to the team. Anyways just wanted to let you guys know anytime you go to this store it will be a fresh breath of air, clean, organized and great deals all the time. Much love and respect from me(David J. Basquez III) and my grandmother (Rosie M. Basquez).

    One of the Worst Walgreens in the entire valley. Extremely poor customer service. Employee Herminio…read morewas rude and refused to properly identify himself when asked. He was none verbal at the register and seemed clueless. Restrooms were closed off even after they were finished cleaning. Completely unprofessional and unacceptable store! ZERO CORE VALUES.

    Walgreens - cosmetics - Updated May 2026

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