I'm giving 2 stars because over the weekend the manager apologized for the poor customer service we have received in the past or I would have ranted about how they should get 0 stars. In regards to the manager, I wish I would have written down her name! Cute dark haired chick with lots of tattoos (reminded us of Kat Von D) who was very helpful, sweet and apologetic. Our other experiences prior to this have been terrible. My daughter and I actually only stopped in here the other day because we had to get something from the mall or else we would have gone to El Paseo. First bad experience was when I was looking for foundation and they didn't really even take the time to color match, or check the lighting. I wore this foundation to work and everyone thought I got a tan ONLY ON MY FACE over the weekend. Went back to exchange and I ended up looking jaundiced with the next color that was selected for me. Decided to go an exchange again, hey we are talking about $40 foundation here, so yes I went back to exchange AGAIN. This time they were more helpful, of course I explained that I've had to come back twice. I finally got a foundation (I was recommended to try different brand) that matched my skin tone, but unfortunately it wasn't the full coverage that I requested so I feel mislead.
Anyway, my daughter also bought a foundation that wasn't the correct shade (they just can't get this right) so we went to exchange. The salesperson was very rude and wanted the receipt even though my daughter has their "Insider" card with a billion points which tracks all of her purchases. I understand that there are policies that companies must follow, but be nice about it. She seemed so annoyed and frustrated and asked to see my daughter's ID. I explained that my daughter is 15 and does not have one, so she just demanded to see an ID to complete the exchange. Rude. Okay, I'm going to get some slack for saying this but...I feel that when you work at a makeup counter/store you should know how to flawlessly apply makeup on yourself, and hopefully on others... Not the case here, it was a big ole mess.
Apparently there is a limited edition item that my daughter wants to buy the whole stock of, so we wanted to call ahead to see if they had any left. My daughter didn't want to call because they were so rude, I didn't want to call because I didn't feel like being rude, so my mom called but they didn't answer. They are always super busy and there are never enough workers. We just showed up and fortunately they had one left in stock. The line was long and taking forever until the manager led us to another register in the JC Penney section to expedite the checkout process. I casually mentioned that she was the nicest person we have encountered here, and that was when she advised us that she was the manager. She was surprised to hear about our previous experiences and ensured us that it would not happen again and if it does, she wanted us to call and ask to speak with her. She made it right, we'd go back because of that... read more
