This store is located just inside of Macys Dept store on second floor. They have everything so neatly displayed. Lots of wonderful merchandise. My cousin gets all her makeup at this great store. She swears by their products. Friendly and helpful staff make this a great place to shop. read more

See all

The woman working (Cynthia) was very rude, never acknowledged me or asked if I needed help. I would have bought more but I couldn't find two products and ended up standing at the check out counter for 10 minutes with no hello or eye contact until she had to ring up another customer. Then she had me step aside to ring up the another guest, which was awkward. She was so slow ringing up the other customer that I gave up and went to another makeup counter, where they were happy to help me purchase some mascara. I love MAC products but wouldn't return to this location. read more

Went in today to get some goodies ! Alex was great and so helpful ! And was busy but she did great at multitasking . Thankyou :)

Walked into Mac today with some very specific needs and happen to meet Daniel... He had all the answers to my questions and I really felt like he went the extra mile during my visit. It's not often that I write reviews, but when I feel as though a business or team member goes above and beyond they should be acknowledged... Thank you again Daniel and I will be back specifically for you! read more

First off, I live in corona so this is a long drive for me. I discovered this Mac while vacationing and in summary, this will be the only Mac I will be returning to, the customer service is that spectacular. I was in search of foundation and Christine was wonderful. She color matched me, helped me pick out the right products, and taught me how to contour. I loved her customer service so much, that I scheduled a return date to have her makeover my mom. My mom looked gorgeous, very natural and beautiful. I HIGHLY recommend this Mac. Especially Christine. She's sweet, friendly, and doesn't push you to buy something you don't need. My mother and I thank you for a wonderful experience and we will definitely be returning. read more

I come to this counter because Geronimo is an EXCELLENT, highly knowledgeable, super awesome guy. And a uber talented make up artist. He makes the experience worth while. Also Trisha is really nice and she rocks too! The make up artists really make a shopping experience fun and when they make you feel comfortable, you come back to see them! :) read more

Sabrina was amazing. She was working alone on a 15% off cosmetics sale day at Macy's. She was helping a couple of people but politely excused herself to ring me up. She wrapped up my gifts and gave me a little Christmas gift to boot. She made me feel so happy with the service I received and the products I purchased. I purchased these gifts for the office ladies at worked and they loved them. I went to another MAC store to buy more of these promotional gifts but the service sucked and the people were rude. I walked out with nothing. Thank you Sabrina for being the highlight of my Christmas shopping. You are amazing. Merry Christmas girl. read more

Shout out to Carlton for being super sweet and knowledgeable. Will be back because of him. Thank you!!

Historically, I have had unpleasant experiences when visiting a MAC store; so when my girlfriend needed to go buy more foundation while we were on vacation I was less than excited about stepping foot into the store. Natalie changed all of that. Natalie was very warm and approachable and since my girlfriend wasn't sure about which color of foundation to buy Natalie offered to do a foundation match. She engaged in pleasant conversation and when we told her we were visiting, she offered local spots to go to. I was so impressed by her artistry when applying the foundation to my girlfriend, then she offered to match me when she was finished. I explained I wasn't there to shop, and she said "It's no problem. I'd be happy to." Ya'll...Natalie made me look AMAZING! initially, she applied one foundation shade and didn't like how it "turned" me orange, so wiped it off and got a different shade that more closely matched my skin tone. She chatted with me while she went through the various steps and I hopped off the makeup chair looking and feeling hella fab. Sh is a talented and competent makeup artist. She wrote down every product she used and the order in which to apply so that when I was ready to buy MAC I would know what to purchase. As Natalie was writing down the product information, several people came into the store. Natalie greeted each one (she was the only staff member present that day) and, as a true customer service professional, told them she would be with them in a moment. As soon as Natalie was finished, she whisked away to assist other customers (there were now four new people in the store) and was genuine enthusiasm and kindness. Natalie is an exceptional associate. If you visit the MAC store in Palm Springs, be sure to ask for her. read more

Haven't always had good experiences at this location until recently. The male staff are the best, they're super helpful and patient! Sergio and Judas thank you guys I spend too much money on MAC but will continue to go back lol read more

This review is long overdue! I was in Palm Springs earlier this month for a cousin's wedding. I tagged along with my brother's GF to MAC after she made me an appointment to get my makeup done. The makeup artists were crazy busy, but Carlton got me set up -- and the end result was AMAZING. He totally coordinated my eye makeup with what I told him my dress looked like. Someone snapped a pic of me that night -- and I'm totally using that for my dating profile if I ever need it! LOL! A little background ... one guy didn't even look at me twice when I met him by the pool earlier that day. The night of the wedding, after Carlton had gotten through with me, that same guy was offering to "buy" me drinks from the free bar. After he was done with my makeup, Carlton helped me pick out a great "everyday" lip color and liner! My brother's GF looked like a super model when her makeup artist was done -- but that's not hard to do; she's gorgeous! Her artist still did a crazy good job. Finally, props to my cousin Dan W. and his beautiful wife Maggie. They're wedding was awesome! read more

Had a great experience with Trish! My makeup looked fantastic and she was such a sweetheart. I showed her a Pinterest photo and she was able to copy it perfectly. She made sure I was happy every step of the way and didn't push unnecessary products on me. I'll definitely come back to this MAC. read more

Worst MAC I've ever been to in my life. There were 2 associates on the floor one was blonde and the other had dark brown/black hair wearing a big black hat. We came in looking for a few items to buy as gifts and we were standing there for about 10 minutes while they stood there talking amongst themselves and laughing as if they were just hanging out at the mall instead of working. I announced that I would be taking my business elsewhere since I couldn't get any service as I walked away. They just stared and didn't apologize or anything. They're being paid to stand around and have their girl chats. Lazy and unprofessional. Didn't get their names but they were working there at 6:30 on March 16th, hoping this is seen by the right person. read more

Walk in, 5 employees standing by the register none bother to greet me as I'm smiling at them. End up buying some eyeliner and foundation with no help or even offer of help from any employees as I stood around trying to match myself for a good 10 minutes. Then when I asked about my birthday gift the guy said, "sure do you have the email?" Hello, you just pulled up my info and told me about my points, I'm sure you have my birthdate information. Didn't bother pulling out my phone, took my purchase and will not be retuning to that store. read more

Ally helped me out yesterday! Don't really do or wear allot of makeup but for the occasion I kinda needed to "doll up" a little bit. I wasn't able to make an appointment but she took me in right away I was kinda lost in what I wanted to do so I just told her the event and what I was wearing and showed some pictures I had seen.. She was confident when she said okay no problem which made me feel good because I was really worried she wouldn't understand what I needed I mean how can I expect someone to understand me when I don't really know what I'm talking about right? Any ways she got started and half way through I told her I can't really stay too long either I'm just on a lunch break and she didn't crack under pressure with that either which was a plus! The only reason why I'm giving a 4-star is I wish she would be a little more personable or relaxed in a way? She was still very nice! But could use some conversation so I don't fall asleep to the soothing brushes on my skin! All in all I'm glad I went there and will be back gonna try and make it a new tradition! Lol read more

MAC Cosmetics - Ally did this right I'm not sure who did my sisters but.. - Cosmetics & Beauty Supply Near Me - Palm Desert, California

I like this product and have recently developed a mild obsession with it. The makeup artists look presentable, are helpful, offer to assist and show new product. They are great until it's time to checkout. The only complaint I have are the last two visit/ purchases, I've have issues after checkout. 1st purchase was lipstick and pressed powder compact. I open the box to check it out and it was cracked and looked like it was used. So I went back to the counter and asked for a new one. The cashier opened the case and said nothings wrong with it, it's just cracked. Well I'm not thrilled with spending $28 on a broken product. He was reluctant To exchange it, but he did. 2nd visit I selected the nc40 studio water weight foundation and brought the tester to the counter and said I'd like to purchase this product in this shade. They didnt have it in stock in the drawer but asks me to wait a few minutes while she goes to the back to get it. Ok so I wait and she comes back in a few minutes. Completes my transaction. Because of my last experience I decided to check my purchases before I left. Low and behold she gives me nc35, i stopped her before she took off on her break and tell her she gave me the wrong number. She shuffles through the drawers and says oh I'm sorry i dont have anymore, I thought I gave you nc40. Luckily we try the product on my wrist, the shade is different but it works. I'm hoping i dont have the impulsive urge to buy anymore product soon cause these transactions make me feel uncomfortable. Maybe I'll try the Mac store at The River. read more

I have never tried Mac make up before, so I was looking forward to trying it! BUT the customer service here is so bad. I was hoping someone would come up to help me but out of all the girls who were working there nobody did. I asked a girl who works there for help and she had an annoyed face. So unpleasant! I went to sephora instead. read more

Horrible service .. ! Been waiting everyone says one minute, for sure would not recommend

I love makeup it is one of my favorite things in the world but when I came to this Mac I was treated so disrespectfully and one of the ladies was so rude who just so happen to work there and you know what you don't need that much makeup lady because you know what you look like a clown.she bumped into me and made me miss my nails so you know what you are a really s***** lady and I'm not going to be a customer there I'd rather go to Sephora. Because she was just rude! read more

Came to this store to exchange a new, unopened lipstick that was a gift with receipt for a different shade of red, and was told I couldn't exchange it because it was an online purchase. The receipt said "Mac Cosmetics" and this was after I was told to exchange it at a stand alone MAC Store at a JCPenny MAC. So this was the second stop. However, this is not why I'm writing the 1 star review. This may in fact be the policy of MAC, and that is not the employees' fault (although as a costumer I find it frustrating). I'm giving this location a 1 star review because of the attitude of the employee, who was apparently the manger to boot, who begrudgingly "helped" me find the shade of lipstick I was looking for. She in fact did not help me. She was occupied with cleaning the store when there was still an hour until they closed. I kept having to ask her from across the store to help me. I was considering just buying a new shade even though I couldn't make the exchange I had originally planned, but didn't because I simply wasn't being helped. This is the cardinal sin of customer service as far as I'm concerned because this store lost a potential sale because the store manager didn't think it worth her time to help a costumer. If you're looking for customer service or professional cosmetic consultation, choose a different MAC store. read more

Horrible horrible experience iv never been treated so rudely at a store in my life!!! I love mac , most of my makeup is mac. From the moment i walked in to the store the Ladies were not friendly i felt like i was in high school they were cross talking about a costumer the ladies trisha and cherale they did not help me at all refused to give me a sample because my sister in law recieved 2 samples and since she recieved 2 samples i couldnt recieve anything because they said it was 1 per costumer when my sister in law clearly recieved (2) and when i asked why she got 2 and i couldnt get any she told me that no because we have already recieved 2 samples this is outrages i couldnt even purchase the items that i was going there to get in the beginning because i was so unwelcomed they lost a sale not only a sale they lost a costumer now i have to travel to a diffrent mac store because costumer service was terrible i didnt know asking for samples was such trouble for the employees trisha and cherale worst employees had no clue how there employed at mac with such terrible costumer service skills read more