today 2/14/15 at 1:50pm, i was told it will take 2 hours for my refills. this should upset hubby…read morereally good ! we come from the other side of palm desert, because this is the only cvs that carries this medicine. zohydro er. not convenient at all. thanks to new health laws. there has to be a better way ! plus my wonderful health insurance does not cover this medicine. nor does it pay for the very expensive pain med's, unless they are generic. which do not work. thats over $ 1,500 a month, let's not forget the doctors office visit charge each month, because now we need to be seen each month by the doctor, to get our scripts. so sure i will "frickin" wait 2 hours more for you to have lunch and do all the people standing in front of me, while i too "had" valentine day reservations for dinner at 4 pm that i will be charged for, even though i wont get to eat there because you dont have enough pharmacist and pharmacy help on. it is now 2:40pm, hubby too upset to wait any longer. i came back into the store to get my 1 capsule i had left in my bottle of zohydro. i came back stood in line, because there is only one line of course. in comes the girl who told me to please wait 15 minutes. after i spoke up and said " you can't even give me enough pills to make it to monday ? like christine said you would ? i was mad as hell yes ! so what do i do ? got my last pill back, bought frickin water ( you couldn't give me a cup of water ? ) and took my last zohydro ! trying to ignore the raving lunatic in the car waiting for me. maybe they are filling the norco too ? would be nice ! this is nuts.... are you trying to give me a nervous breakdown ? i'm sitting here next to the pharmacy, trying to subdue my tears, and anger ten minutes later, my phone rings.... its this cvs, telling me my meds are ready. I told the girl, can't you see me ? i'm sitting right here in front of the pharmacy ? ( I feel sooo important, just another number for good ol'e cvs) so up to the counter I go... and the shit starts again... we cant give you the 5 capsules of zohydro to get through until monday, when we get our order full. what......?????? christine said it was no problem, you have some here she said... I pull out the copy I have of zohydro er patient safty program : use certification form. that christine said i'd only need one time, yes even for refills. now remember we are only talking about 5 pills, count them 5 pills... until monday afternoon. so the lady goes on to say, "we need another zohydro er atient safety program: use certification form . "we called the doctors office already" wrong thing to say to me at this point !!!!! (most specialized doctors have weekends off. ) I pulled out my copy, and said " rather loudly and in tears, christine said I only needed this form one time ! it took me 23 days last time to get this form signed by the doctor, and returned to cvs. I was not a very nice person by this time. come to find out...after all my ranting and raving, and crying, yes, this is what chornic pain, does to people, throw in, a second shoulder replacement surgery 13 weeks ago. also severe fibromyalgia and chronic fatigue. because the pa signed the script, I now need another one, to make it legal for me to get it. I think this paper is only cvs generated ? so today I Give you a 2 star rating, my lowest ever ! my swollen eyes and thumping head tells the rest of the story

Plan no less than 30 minutes for meds pickup, whether in person or drove through. Real shame.read more

We had a minor problem with a tire we purchased recently, so we stopped by to inquire about it. A…read moregentleman named Fernando was kind enough to assess the situation and set up an appointment for us the following day. He approached us...we did not have to pursue any employees for service. Thanks much, Fernando. We returned the following day and Frank greeted us. We conversed briefly and he then did a thorough job of resolving the problem and, as a result, relieving our concerns. Thank you so much for getting our day off to such a great start. Tanisha was the cashier who provided our paperwork and released our car to us. Her beautiful smile and great professionalism were the wonderful finale to an early morning task. Thanks again, Tanisha. Some great folks doing a great job who should be rewarded with additional compensation imho. They provide incentive for return visits and purchases. To whom it may concern, please realize this.

This was my favorite location in La Quinta. I previously had nice employees eager to help me. I…read morepracticed my Spanish skills with the non-english speaking women working in the women's dept. This recent visit, I had the same rude type of service that I had at another store. This younger hispanic obese girl was having friendly conversations with a co-worker and acted basically like I wasn't there. She acted like a robot while doing my return with no smile or pleasantness . She sat on a stool and she was very ignorate and had NO MANNERS. She actually asked me which item on my receipt was I returning ( while she was holding on to my item). I am returning . She sat on her stool and wouldn't reach to get things from me LAZY & no effort to be a pleasant employee. I think they should have their best employees working in Customer Service Returns .

This location is very clean and well organized. The staff are nice and fast at checkout lanes. They…read morehave a good selection of literally everything. The prices are reasonable with random sales. We always go here for seasonal items and quick restocks. The AC is always good during hot days which make the produces and perishables fresh and ready for pickup :)

In-store pickup for the very last t-shirt in my size. Drove about 1/2 hr and waited in store for…read moreat least that long for the clerk to tell me the shirt got lost. Well, never once had this happen ever until now. Sus.

Well we were in the desert we needed to get some items all miscellaneous things you would find at a…read morepharmacy or drug store batteries sunscreen you know the like. CVS is a great place to pick up these kind of things. Not to mention their rate near in and out. The staff at CVS are always very helpful and we are able to get all of the things we needed and we even picked up a couple of nice bottles of water on sale. Don't forget when you're at CVS you're getting points for everything you buy shop early and Shop often.

Good photo store .. and they are always helpful with coupons ............................... But…read morethey should stay open longer .. but that is not the fault of the nice employees

This small local pharmacy is truly one of a kind. The owner goes far beyond what you'd ever expect,…read moretaking the time to genuinely care, listen, and help--not just rush you through a transaction. You never feel like a number here. Whether it's explaining medications in a way that actually makes sense, helping find solutions when you're in a bind, or simply showing kindness when it's needed most, the level of care is unmatched. It's clear this pharmacy exists because the people here truly care about their community. In a world of big chain pharmacies, this place is a gem. I'm beyond grateful to have a pharmacy where my family and I are treated with compassion, patience, and respect every single time. Highly recommend supporting this local business--you won't find better care anywhere else.

They are good at having prescriptions ready in a timely manner. The pharmacist gives good advice…read morewithin the parameters of his licensure. Everyone there is friendly and as helpful as possible

They are illegally holding back medications and lying about it. Filling ones I did not want and…read moreoften out of the medication I need. Changing their rules based on the pharmacist's mood. liars They will charge you an arm and a leg if you have a Medi-Cal Rx from a non-Medi-Cal Physician, if you pay cash. They are liers, cheaters, and the Pharmacist that owns that place, should have his license taken away.

My mom has been telling me to go here for years and I just couldn't break away from CVS due to…read moreconvenience and location. The last time she said she would pick up the prescription if I called it in there so I did. I ended up going with her and they were amazing. I have sold several prescriptions here cents and will continue to when necessary. They are 1 million times faster than all of these big pharmacy chains. You get customized personal service from a family that wants to see you leave happy not from some minimum wage employee who doesn't care. My mom loves them so much she runs around, taping their business cards all over everything between work and home lol. Thought I'd share this one with you. Cindy Foster is my mom by the way...

I love Indio Walgreen on Hwy 111 and Madison store. Its down the street from my house which on…read moreMadison St. and 46 Ave. My grandparents use to go to Rite Aid it was a bit farther but they are people that consistent, once they find a store they will be loyal to the end. All the Rite Aids shut down, so we try Walgreens for prescriptions mainly. My grandma always love the fast, attentive, and knowledgeable pharmacist. I'm really doing this survey and including my grandmother Rosie Basquez in as well, because she is not great with computers. Karina the manager of the store is a natural born leader, she is positive, knowledgeable, has a great set of staff, and always ask about how me and my family are doing. She has made that store my favorite store in my area. Donna is a sweet heart, very honest, has a such an amazing smile. Tony always works in evenings, he is intelligent with many subjects, very great sense of humor, and also a great multi-tasker. Last but not least, Valerie I just met her today at the register, she very charming, great smile, and very kind. She is going to be a great addition to the team. Anyways just wanted to let you guys know anytime you go to this store it will be a fresh breath of air, clean, organized and great deals all the time. Much love and respect from me(David J. Basquez III) and my grandmother (Rosie M. Basquez).

What a horrible pharmacy the pharmacist she is the worst she lies and looses your information and…read morethey try to steel your money . I will never do business with them again so rude disrespectful and dishonest they never have my medication in stock even though I get to monthly they should have closed this office and kept the one on Jefferson. Never had problems there will take my business to CVS

Christy and other staff members are always friendly when I pop in. Couldn't ask for a better…read moreexperience. Thank you for hiring hard working employees that obviously like what they do.

Everything needs improvement @ this store location. They…read morenever have the store fully stocked, so many shelves are literally empty! Why? They have no business @ all! Everyone in their store seems like they hate their "dead end" job! The Pharmacy is lousy & seems to hate their job too! If you need a script filled, you better wait @ least 3-4 hrs + for them to fill it for you! People...there are so many other pharmacies besides " Rite Aide" pharmacy to go to, where you're totally cared for as a customer. I truly get better customer service at "ANY" of their competitors! I also don't wait 3-4hrs.+for a script to be filled! I really have found happiness w/ my new pharmacy! Thank goodness!.