The pharmacy is always understaffed. That is the fault of management not the fault of the employees. They all work very hard and are doing the best they can. For the most part they are always cheerful and helpful. It is a very busy pharmacy and management should request more hand on deck so we don't have to wait so long. read more

Friendly Pharmacy People. They get busy and understaffed sometimes. Just like any other retail pharmacy. Not the employees fault. I dont understand all these bad reviews about the employees. You can see them working as fast as they could. They got our prescriptions on a timely manner. Dont listen to these ungrateful people. Its so conveniently close by. itll suck if this pharmacy close down. read more

This pharmacy never answers its phone , last time I was on hold for 46 minutes and no resolution, today is a repeat performance, they have barriers to communication, the automatic system take one in loops and eventually the patient just gives up.Wake up Walgreens! Pharmacies are going out of business and you have not learned fro your past mistakes! Show some modicum of interest in your patients!If my insurance would allow me to elsewhere I would leave in a heartbeat.So far it has been 18 minutes not a human voice on the line ! read more

The absolute slowest, air heads ever "working" at the pharmacy, seriously somebody needs to study them! I hope they evolve soon. They are so slow, lost, confused and stupid it feels like time is going backwards. Nothing moves, no one cares. It's hell read more

Pharmacy is always so helpful and appreciate them going above and beyond. When they didn't have the medication I needed they proactively called another pharmacy to help me out. read more

Regarding pharmacy, the Express Pickup is posted but not honored...so don't waste your time. It's all one line-so if you're trying to get in and out, don't bother. People in line are coughing and sniffling and it's just nasty. Drive thru line is piled all the way around the building and it's a really high traffic store (during holiday season). It's your typical Walgreens, they have the usual expected inventory. Parking is ample. read more

Walgreens - One merged line, no Express Pass pickup. - Cosmetics & Beauty Supply Near Me - La Quinta, California

Wow how rude is the Asian pharmacist, he had the nerve to chew me out in front of all to hear about the pain medication my endodontist prescribed for me for the root canal that was completed 2 hour earlier. He proceeded to berate me about pain medication in this country being an issue and that he would do me a favorite this one time to fill this Rx. REALLY.....this pharmacist needs to go back to get retrained regarding HARRASSMENT. read more

Like others are noting, this pharmacy is not good. Understaffed and always slow/late. If you're ready the news this is not a surprise with some of these big box pharmacies, but just confirming it is one that is having problems. Over 3 hours late on my scheduled fill, I called earlier and used their automated message system which said it would be an hour, and here we are 2 hours after that and they have not even started filling it. Skip this business. read more

Don't go here !!! Pharmacy closed and management doesn't care at all !!! Went in to pick up prescription and couldn't... can't get a pharmacist there to work and no notification.... Manager was no help at all and actually laughed ... I couldn't believe she just stood there ... read more

The pharmacy is HORRIBLE! I'm currently waiting in line in the drive thru for 30 minutes to pick up a prescription. WHY do I keep coming here?!? UGH Do yourself a favor and pick another pharmacy! read more

they had three pharmacists, working to figure out one customer and yet they couldn't handle it. It was too much. I had made an appointment for myself and my son to get a vaccine, and entered all my info online. Rather than providing that vaccine, they hassled me for medical records, dosing, amount, and dates. I communicated this multiple times, and they scribbled it down on some scraps of paper. And they had me repeat the information another three times. Then they had me open my records on my phone. So when I pulled medical records up on my phone, they took my phone and walked around with it without looking at the screen for five minutes. They then insisted that my son could not be vaccinated, insisting that he had received the vaccine already. I attempted to show them the date on the phone, and yet they refused to look at it, or give my phone back. They proceeded to talk to other customers, who also seemed beyond their ability to assist. They kept my phone in their hand, while they helped, or rather failed to help, these other customers. All while my son and I stood there waiting. They finally told us that we could not receive the vaccine, despite not looking at my phone once. Outrageous incompetence. My recommendation--if you need something more from this pharmacy than self checkout for bandaids or a bottle of Powerade, don't come here. read more

They need to just close this location, the pharmacy is slow, nobody answers the phone, prescriptions never ready when promised. If you're in a hurry don't come here, they aren't open regular hours or days read more

So, like many of the prior reviews indicate, this was one of the worst Walgreens we've ever dealt with for a long time. However, we noted over the past few months that they seem to have replaced some of the staff and there is one terrific pharmacist who is very competent, knowledgeable and actually kind of charming! But today I am happy to share that they actually answered the phone promptly and then JULIE (!!! Whattt? Where did they find her?!?) immediately took action, took care of the issue that was delaying the prescription...I got an immediate text and on top of it she called back to say she was the only one working so she had to keep it short but wanted me to know that everything was ready to go! Honestly we nearly fainted. This is an astonishing turn around and Julie is the best and we are very impressed with her!!! Definitely has been a shake up there!!! Competency!!!! Yay! read more

This place is unbelievable. I sat waiting for a vaccine for 45 minutes and had an appointment..was the only one waiting for a shot. I saw 7 or 8 customers come up and everyone had a problem. Most were told their prescription wasn't ready and they would have to come back... THIS PLACE IS TERRIBLE. I KNOW ITS NOT THE EMPLOYEES FAULT JUST UNDERSTAFFED!!!! read more

I should have checked the Yelp reviews before having my doctor call in my mom's prescriptions here. For weeks their pharmacy has been out of some medicine my mom needs. All three times I have been here, trying to pick it up, I have waited in line twenty minutes each time, only to be told that her prescription still has not been filled when they told me it would be. Ridiculous! Not going here ever again. read more

This has got to be one of the worst Walgreens I have ever dealt with. Don't have prescriptions filled here unless you want to wait for a week for a refill. read more

Oh. My. God. So effin slow. This review is solely about the pharmacy. The staff is incompetent. I'm here for the second day in a row because they screwed up and the technician couldn't figure out why the refill didn't go through. Hint, their crappy computer tried filling an expired prescription instead of the one that had plenty of refills. They have a history of mistakes with me and others I know. Luckily there is a lot of options when it comes to pharmacies here. I think I'm going to have a new pharmacy soon. read more

Walgreens - a man using a hose to clean a store floor - Cosmetics & Beauty Supply Near Me - La Quinta, California

This pharmacy is the worst. Customer service zero products zero. Anyway always is closed without notified people or updated the website. I'm so glad a switch to pharmacy read more

Not even a 1 star should be for this place! Worst pharmacy I have ever experienced. Days and days of waiting for a prescription. Hours of waiting in the phone to make sure prescriptions are ready and now after waiting in line for over an hour they say not ready Circle around. Buyer beware - I have put in a complaint at corporate and I am so done with the pharmacy. DO NOT use them if you want or need your medications in a timely fashion. read more

Was told my prescription would be ready at 2pm today. I have my kids with me to pick them up at 5pm and it's still not ready. I was told to come back in 20 minutes. I have hungry kids now having to wait with me for a prescription that I need for a surgery tomorrow when it should have been easily ready and waiting for me since 2pm like promised. Last time coming here. Taking my business to CVS. UPDATE: I waited 25 minutes and went back through the drive through. Was told at window to come back in 10 minutes again. AVOID THIS PHARMACY!!!!!!!!! read more

I can't believe that it is acceptable for a pharmacy to not take phone calls during business hours. I've been on hold since 6 pm to ask the pharmacist a question before transferring a prescription to this pharmacy. When I first called I was told that there were 2 callers a head of me. It is now 6:50 and they close in ten minutes and there is one caller a head of me. Which means they have taken 1 call in the last 50 minutes! I don't foresee my call being taken at all. I will not be switching my prescriptions here. read more

DO NOT FILL HERE , the are always "temporarily closed as they cant staff a pharmacist properly ; after spending 4 days I the hospital and needing medication urgently the hospital called it in only to find out they were "temporarily closed " because they can't staff a pharmacist what a joke read more

Waiting for over 3/4 hour to pick up an Rx, with only two cars in front of me at the drive up! Poor attitudes and an I don't care attitude! Choose a different place!! read more

Zero stars. Had an rx submitted for a surgery I'm having. It's been two weeks...still not ready and the surgery is tomorrow. Good luck getting any phone service or even finding the pharmacy open. read more

Pharmacist quit and no notice to customers! My son has an auto fill prescription which he needs daily and no one notified us of the closure. This is disgusting and horrible ethics. This pharmacy closed because as the person who answered the store phone said " the pharmacist quit ." I had to ask why the pharmacy was closed. She wasn't even going to tell me why or that it was indefinitely. How can this company be in business when you don't even notify people their meds cannot be picked up or refilled?! System let me order on it as well like they were open. Oh and best part? They had filled the auto fill before closure and billed my insurance. So now the pills are stuck there in a closed pharmacy and insurance won't pay for another one because Walgreens already filed a claim to be paid for it! Disgusting to treat people this way. Calling corporate to complain also. read more

By far the worst phone system in the world only slightly ahead of the worst app in the world. Refilling a Rx on the app is wonderful and easy , until a few days later it somehow disappears from the app. This has happened more than once for me. However , The staff is wonderful and somehow manages to balance out the horrible performance of the mobile app. read more

Bs I got ID for a dam lighter lol sad! never Had that happen to me next time I'll show her my balls see if I'm underage lmao took dam long too for checkout read more

Mismanaged location, slow service, and incompetent employees. I was an hour late to pick up my prescription, had to wait in line for 30 minutes, and they still didn't have it ready. Needed to wait for another 10 minutes until it was filled. Avoid this Walgreens and go to another one. read more

OMG! The pharmacy is a trainwreck! I just spent 20 minutes on hold waiting to speak to the pharmacy because they told me "action needed" about a prescription my doctor called in. After waiting on hold for 20 minutes, my call was abruptly disconnected before I could speak to someone. This is not the first time I've been left hanging when visiting the store - it's a regular occurrence. Do yourself a favor.... avoid this place! They just lost me as a customer - forever! read more

It's your typical Walgreens but this one is in a great location , nice neighborhood, it's clean, and you can buy just about anything in here. I also like that they have the drive-through pharmacy however ,with this pharmacy make sure you call in advance that your prescription is indeed ready. Doublecheck with the phone call to save a trip. The staff is always friendly and helpful. read more

Walgreens - Looks good at night too - Cosmetics & Beauty Supply Near Me - La Quinta, California

The store itself the employees are awesome but the employees in the pharmacy are the freakin worst !!! So rude and don't even answer the phone and claim that they do if it wasn't for cvs pharmacy my son would have never gotten his antibiotics read more

They should admit defeat and close this pharmacy. I only use this store when we are staying in the desert for the winter. I have spent an average of 1-2 hours on the phone trying to find out if my prescription hsd been filled. I have never gotten through on my first call. I have been hung up on numerous times while on hold. Last year everyone had Covid so after being told tomorrow I had to call my doctors office and have new ones called in to a different drug store. I was a pharmacy tech up till I retired and this would never happened in our store. read more

If it's possible to have a zero star review then I would give them zero stars. This is the most poorly ran pharmacy I have ever seen. My physician called in a script and I went to pick it up so they say wait 5 min. I wait another 35min only to be told they messed something up and now I need to wait 2-3 min. It's been another 30 min and I'm still waiting for a super simple refill of amoxicillin.....good luck Walgreens read more

AVOID AT ALL COSTS. THIS PHARMACY IS A NIGHTMARE! This is the worst pharmacy I have ever been to. I went through hell trying to fill my prescription. I called and waited on hold for 30 minutes to see if it was ready and was hung up on. Then I went to pick up my prescription and it wasn't ready. Two days later and they said it wasn't ready. Then waited an hour to fill it. Then they said they only 15 of my 90 pills so they had to partially fill it. They then told me it would be ready in two more days to pick up the remaining pills. I went back in two days and they had to fill another partial of the some medication. I went back the next day after the pharmacy called and said the rest were ready. Then the rude lady at the pharmacy told me I had already picked them all up and there was nothing available for me. Then I finally went back AGAIN and they said the lady didn't look hard enough to find the medication that was there the whole time. I SPENT 4 TRIPS AND A TOTAL OF WAITING 3 HOURS TO GET MT SCRIPT read more

Worst return policy ever. Tried to return poor quality makeup product($7) female manager would not give me credit even though it showed that it was on my credit card. She said it was bought a little over two months ago and would not budge, with attitude! Target, CVS, Ulta and many others no questions asked and credit account no matter when it was purchased. This is how you build your customer loyalty. Get with it Walgreens! I will never return to your store You have lost a loyal customer forever!!! read more

Walgreens is experiencing a crisis with keeping qualified pharmacists, often shutting down as they must have a pharmacist on duty to operate at all. The hours are a mystery since they are likely moving employees around to at least have some coverage in some stores. I was told in my last visit that "they all quit." This policy won't work for us who have prescriptions in the pipeline. This is looking like a systemic problem, spanning Walgreens in California and Washington. read more

Worst pharmacy ever. Waited more than an hour for a vaccine appointment. They lost the paperwork I input online. The clerical person didn't know what info to input from Medicare. Was told they were busy but there was only one other person in front of me for a vaccine. Their appointment time was also more than an hour earlier. I will never go back to this store for anything read more

Nothing says "no customer service" than being on hold for the pharmacy and hearing employees quickly pick up then place you back on hold. It happens consistently. Then after being on hold 25 minutes, hearing the three beeps and then being hung-up on. Trading issue? Staffing issue? Who knows, but it's been a problem for many years. read more

This place has the worst customer service! I feel that this location should really consider investing some time and money into training their staff to have some sort of customer service! That being said I really don't know how this store still has a pharmacy running two male employees that work in the pharmacy should definitely not be working in the area! I am not referring to new employees since I have seen these same employees for months! I have yet to receive my prescription the date is January 6,2019 my prescription was submitted on December 17,2018! It is the incompetent employees and their negligence that is prohibiting me from receiving my medication! A formal complaint was filed to corporate in which I feel that nothing has been addressed! read more

Embarrassing for Walgreens as a whole. Understaffed pharmacy by at least 5 people. They will not answer their phone, not enough staff. Problem has been going on for a long time. Stop blaming Covid! Pay people more money and maybe they will come back to work. Good luck. read more