Pharmacy slower than anything. No sense of urgency. Seems to be backed up every time I have been there.

Terrible customer service. Left on hold for over 30 minutes. I had to go in person to follow up. My MD office had processed the refill, but they said they never received.. Then, the staff refused to call my MD office and kept faxing requests, saying they had no approval. They refused to give me more than 3 Synthroid tabs while waiting for authorization and they let me run out of my medication. read more

This review is for the photo counter. The counter accepts Fed Ex shipping for prepaid labels. Today was the 2nd time I've had to use Fed Ex for a prepaid label and Google says this is the closest option for my commute. This is the 2nd time I've arrived to no employee working the photo counter. There is. button to signal to store employees assistance is needed at the photo counter. After you press the button an announcement is made on the store speaker system and it repeats every minute, this happens 4 times and then I had to push the button again although it was still flashing the announcements had stopped. 15 minutes it took for someone to appear for something that took them a minute. The employee asked for my phone number to text me a receipt for the return. It's been 30 minutes and I do not have any texts. She couldn't even enter my number correctly. I hope my package arrives to its destination. I'll be driving out of my way from now on. It will save me time. read more

Walgreens - photo counter, Fed Ex return area - Drugstores Near Me - Montgomery, Illinois

Insanely slow. The pharmacy moves at a snails pace and has absolutely no sense of urgency... It's ridiculous

WORST Pharmacy! POOR CUSTOMER SERVICE. Long wait times in store and drive thru. Do yourself a favor and use a different pharmacy if you value your time. They never fill your prescription when they say they will and even if you receive a confirmation that your Rx is ready it never is and even if they know you're waiting in store they will still take their time. Also they don't answer the phone and if they do they just put you on hold and forget about you! Terrible terrible store. read more

Wow, decided to come in and speak with management in regards to Guarardo's awesome work ethic! The manager Jeff kept rolling his eyes and had absolutely no eye contact whatsoever! He literally shoved it off as if he had no care in the world! What kind of management is that?! You should be happy for positive feedback for your staff!! I think this pharmacy needs new staffing completely! Except for Guarardo. 5 stars for Guarardo and absolutely NONE FOR THE MANAGER JEFF! Apparently I cant leave 2 reviews on here and I'm not sure where my good review went. But 5 stars for Guarardo!! He did an outstanding job contacting the direct company that offers me my coupon to save $$ on my prescription. I have been back and forth for the past 3 days with this pharmacy in regards to my coupon "not being valid". Guarardo apparently is the only one there doing his job. He even gave me the info I needed incase this ever happened again. I've also been told by this pharmacy that my drs office is being lazy?! When my office told me to tell them to send over info/form. Great job Guarardo! Your work ethic is outstanding and you should be the one in charge over in the pharmacy. Maybe even management as well. Even reading all these other reviews apparently I'm not the only one who has dealt with Jeff the HORRIBLE DISRESPECTFUL NON CUSTOMER SERVICE MANAGER. I really hope this all reaches corporate and they get rid of him. That was the ABSOLUTE MOST DISRESPECTFUL DISGUSTING POOR CUSTOMER Service I have ever witnessed/experienced. Keep up the great work Guarardo!!! read more

Arrogant, Rude, Condescending pharmacy manager, who lacks any hint of customer service skills. It couldn't have been more obvious he was annoyed that I questioned the inconsistent early refill perscription policy. First he said 3 days is the store policy and added "If you received it earlier it was an unethical practice by the other pharmacist". I suggested he needed to make the policy known to other staff, at which point he said, it was the pharmacist's discretion to dispense earlier than 3 days. When I stated I would be out of town, he suggested I was lying.....then proceeded to tell me to have a good day. What a %@#!&% Jerk. This will be forwarded to the corporate office. read more

DONT WASTE YOUR TIME GOING INTO THIS CLINIC!! The wait is extremely long! And the personal here is not even equipped to care for your medical needs, My mother in law decided to come to this clinic for an earache she was having with a half swollen face only to be told it was ear wax! Which was not the case, it was diabetes and was only prescribed over the counter pain medicine, and to make the matters worse a 89$ Fee!! For something that wasn't even the cause and that they obviously couldn't diagnose. Not coming here again read more

Do NOT go to the walk-in care at this location. I never leave reviews, am sick, but have to take the time to save other people's time. I walked in around 2:20 and didn't leave until 3:30. There was one person ahead of me so it wasn't extremely busy. K. Hamide checked me in, and couldn't fully get me registered, for 35-40 minutes. They're using a new system which I get, but healthcare is supposed to be a business of helping people. I watched her and the nurse practitioner who "saw" me get trained on the system while I was sitting there, the door was left open twice while I was in the room which is against patient privacy, an employee walked in without knocking to ask a question about the new system while I was being "seen." If you are looking for any type of urgency in care DO NOT come here!! Call Teledoc, buy all of the over counter meds, Google it...anything but go there! read more

This place was the only one open in the Oswego/Montgomery area on a Sunday at 7pm. They are open 24 hours, 365 days a year! Good to know if you get out of the ER with a cranky kid at 2am, and need a script. read more

Walgreens - the front of a pharmacy at night - Drugstores Near Me - Montgomery, Illinois

I have been using them for years just because they are close. Was called today that my two perscriptions are ready. Get there and no one they lost the perscription from the Dr. So got one and it is one of the most expensive, goodrx shows me that Oscoda inside Jewel if 87 dollars cheaper without perscription card. read more

The store and associates deserve 5 stars they are all awesome. Now the walk in clinic is horrible the last 2 times I went there I had horrible service. They take forever and just the last time they took some who came in an hour early for their appointment over my daughter and told me it would be awhile. The time before that they chose to go to lunch even though I had been waiting a long time and said they would be back in 45 mins or so. read more

Hands down worst Walgreens pharmacy ever - both drive thru and in person counter, but especially drive thru. Be prepared to wait for AT LEAST 10-15 minutes to either be seen or even complete your order, will most likely take longer regardless of your place in line. That's right, even if you're first and the only one there, you're either going to have an issue with your refill that requires you to wait or you're going to stand there and watch as multiple pharmacy techs walk by, look at you, say nothing as you continue to wait to be seen. Even if just for a pharmacy pick up! Oh and don't even bother advocating for yourself in any way, they'll just give you BS excuses for their negligence or tell you that you're no different than anyone else and you'll just have to wait. Even if they screw up your order somehow, then call you up to come get your Rx, they'll tell you to go back to the end of the line! Honestly, I won't even bother trying their walk-in clinic out of fear my symptoms will just worsen by waiting. I literally drive twice the distance to another clinic because I do not enjoy coming here at all. Solid ZERO on all customer service/patient experience reviews. I despise giving this location my money. read more

Pharmacy drive thru is horrible. I waited about 10 minutes. There were 7 cars in queue and I called the to get someone to help the kid at the window. And their excuse was they couldn't. Maybe drive thru service should not be offered if you can't move it along. I had to leave and took my prescription elsewhere. read more

Ashley, Stephanie, and the pharmacy crew were outstanding. They filled an out-of-state prescription and dealt with an insurance problem like pros, keeping smiles on their faces the whole time. Amazing customer service! read more

Leaving one star only because there is no option for zero. After visiting the store during the night shift on 6/13/2018 and paying for my purchases, I was stopped by several local police officers - with one police vehicle blocking my vehicle in the parking spot - and was told "this is the girl" I had absolutely no idea what was going on, but was informed by the officers that I had been accused of shoplifting. This was after I had spent over $90 in purchases, with the receipt to prove it. After entering the store, the officers quickly discovered that I had in fact paid for my purchases. I stated that I would like to file a complaint, and return my purchases, but was told I would be "removed from the store for trespassing" by the manager who had made the false accusation. I was not even offered an apology. This "manager's" name was Chelsea (spelling?) and this individual clearly has no business being anywhere near a customer service position - let alone in management. Beware if you go to this store. She is a heavyset, unkempt looking woman with shoulder-length dirty orange hair. read more

Recently went to our local Walgreens in Montgomery to transfer some very very unreplaceable photos 2 a jump drive as a matter of fact I had 3 jump drives and over 700 photos on my phone in the past couple years the major majority of them of my now deceased mother. The rest of them were photos taken of my grandchildren and our Christmas that we spent together and the photos that we had taken at the final resting place of my mother. Go figure the first set of jump drives were messed up luckily the photos were still stored in my phone. I contacted the store by going back into the store and having the store manager tell me that he apologized and would have the jump drives re transferred over to new ones because these ones have gone bad and gave me a 10% discount for my inconvenience this was on January 25th I stopped in on January 26th to pick up the jump drives brought them home and put them away January 30th I pulled out the jump drives to start going through photos to take a few photos out to make special gifts for family members for their upcoming birthdays Orin recognition of those that had passed that were coming up that were very special the jump drive that I opened was corrupt there's only a handful of photos that actually transferred over the rest are non readable unfortunately these photos are now lost forever. stop at the store to see if they could correct the issue went to the photo lab explain the situation to the young lady at the counter but then it turned told the manager that was behind the counter the situation I explained it was him they had taken care of me on the 25th my mistake I had told him a Sunday and he argued with me stating that he wasn't there on a Sunday true it was my mistake I picked up the flash drives on a Sunday they took down my name and number and said they would get back in touch with me to see what they could do about recovering these lost and Priceless photos. You see I wouldn't be so upset but these are photos now that have been deleted permanently to make more space on my phone and on the other devices in which they were on because I thought that they had been successfully transferred to jump drives much to my surprise the major majority of the 700 that were on my phone did not get transferred or saved. So what do I get in return I get a call from the manager saying they are unable to retrieve them from their system because their system doesn't hold on to the information I missed it by two days he apologize for the inconvenience and to bring in my receipt and I would get a refund. What does that do for me it doesn't give me the photos that have been lost that I won't ever be able to replace photos of the first Christmas of my mom's passing photos of my grandchildren decorating our first Christmas tree without my mom photos of our Christmas dinner together without our mother grandmother and great-grandmother gone. Side basically would suggest did anybody who wishes to transfer their files over that you double-check them before you leave the store and make sure that they didn't delete them from your files. This is not the first time that this is happened to me at this Walgreens now I'm devastated and overwhelmed and praying that somebody else had taken some of these photos and they have saved them so that I can now collect them again you see some of these photos where of my mother dancing with my son at his wedding a few months before she passed away. I can say that this Walgreens I thought was a horrible place because the horrible employees unfriendliness customer service in certain areas and now I can greatly tell you that this Walgreens has the worst customer service that I have ever experienced in my entire life read more

This pharmacy has never had my full prescription. When calling to get any information I get transferred to multiple people who still can't help. (I want to leave a zero star rating but I have to put something) read more

Wonderful experience. Friendly people and always willing to help me when I need help.

General manager Jim is rude and doesn't believe in the customers are always right also very lazy. I have never been so disrespected in my life. I ordered a large number of 4x6 photos that totaled $32.18, which most of them were destroyed they told me they would replace them for free when I went to pick those up Jim told me he would give them to me and I had to pay for them if I wanted them.... Still unresolved read more

One of the worst Walgreens I have been to. The pharmacy staff is very incompetent, particularly the techs. The store staff is very slow and has very poor customer service. I would advise anyone to use any Walgreens over this one. read more

Pharmacy drive thru I agree for it to be horrible!!!! Was waiting for my prescribed medicine for about 10 min i walk up to make sure they recd my script form....and they told me it would come up right away in just 15 min. So as i walk around the store looking around.........watching my time, i decide to just go to my car and pull up by drive thru. I still gave it 20 min. More than what they had told me to wait.... i drive up amd they ask me that the Dr. Wanted ro see me again, I tell the lady I had my 3 year old asleep and asked what had seemed to be the problem since she had already seen me...and i was tested with strep throat.....to make this shorter .i waited 2 freaking hrs. For my penicillin when i could of gotten more done at home than just waiting....as i decided to drive off home....i received an alert stating that my Rx was ready for pick up.......angry at the people not giving me an actual time......its ok if you dont know the right answer....but be honest about it.......or seek help in regards when something like this happens dont just make anything up and assume because the other prescription takes about that long of time........ read more