The process of getting my medical marijuana card was handled very professionally and expeditiously.

Zero customer recognition if you're a minority. Worst dispensary in the state. Terrible staff. Zero culture.

Mack was my server, knowledgeable and helpful information was given from him with a kind and efficient interaction.

Made a trip there earlier today, spent over $120 I love shopping but idk if I'll coming back for a while for simple fact that there were "False advertising. Clearly says starting August 12, 2025 "$10 off" when you Download Zen Leaf + App now! Not trying to bash this business but I'm not lying either look at today's date and look at the Flyer read more

Zen Leaf - This part of reason won't come back for a while for False Advertising - Cannabis Dispensaries Near Me - St Charles, Illinois

Great selection of products. The encore CBN/Indica is a wonderful, reliable, sleep aid. They usually have plenty of staff on hand so even crowded, the lines move quickly (though i feel the personnel should try to tune in more to their audience. Not everyone wants to yap yap yap even when its friendly). read more

Some of staff are too high that they don't know what they have or they make too many mistakes on your order I go always looking for oil for my skin they said they did not have it went Out had the wrong thing came back and they had what I needed it staff not too friendly I am glad that now in Dekalb they have the oil I need for my skin so or need to travel Far read more

The lines are insane . Why have kiosk or online ordering . You sit in the same line . Three employees at the counter ia a joke. Badly run business Employees sweet Although the way it is run is a joke read more

I've been a loyal customer of Zen Leaf in St Charles since they opened. I'm even a member of their Cabbage Club. I spend over $300/month there. Recently, they changed their policies regarding reward points. In order to participate, you MUST allow them to send you marketing and sales spam. Unfortunately, the sales ads are hitting my inbox EVERY DAY! If this isn't illegal, it should be. Please allow me to stop receiving all of these marketing emails and still get an occasional discount from my loyalty points. UPDATE: Thank you for responding with your generic reply. I've already reached out to your support line, and I received no support. That's why I left the nasty review. Stop trying to look like you care. I will be switching to your competitor. read more

Best prices and selection for medical in the area. And, for the first time ever tonight, I had a really speedy budtender and got in and out in a reasonable amount of time! I'm a med patient and here pretty frequently, but I never have had cause to compliment tbh. But tonight this chick was great! I didn't catch her name, but lavender hair on one half and a hat, she was so so quick and professional. Hope I have her every time! read more

Great staff at Zen, but some growers don't package the weights they state on the bag/container.. For one is "High Supply".. Got shorted twice.. Makes ya wonder how many of us out there are getting ripped off every time we buy weighted products.. Zen made good of it.. Had go through process, but now that feeling of getting shorted every time has sunk in.. WEIGH YOU PURCHASE!! You'll be surprised what they are getting away with.. read more

Good selection, mostly the staff is great. Once I. Awhile when I go in there is some strange hiccup with their app or software that makes things difficult. When that happens. There is typically little they do to make it right. read more

one of the worse dispensaries I've been to, I had to move to Lyle and still came back to this place however, they continue to give me the same poor reception same poor customer service and same every time I go back. I have an allotment of 2.5 ounces and they told me I had .8 left on my allotment. It has been three weeks since I've gotten cannabis. Therefore the allotment should have reset and they said "goes to the exact minute" I've had no such other dispensaries read more

They treat rec customers like garbage. If a medical customer walks in they get service before the rec customer regardless of how long the rec customer been waiting, which could easily be over an hour. I'm 65, a veteran, with siatic issues. No med card. This is nonsense. Off to Sunnyside.... read more

The experience feels a bit awkward. You enter and show your ID then go into a recreational or medical line. Medical get a special line and any time the medical counter is full medical customers get to cut in line on the recreational side as if recreational users are second class citizens. The products are not on display for the most part and you cant actually see what your ordering in person. You wait in line and place your order with a electronic tablet with the website up. Then the cashier will show you the item in its packaging before putting it in a bag but you cant actually see the product or bud until your home and paid for... weird. Then the bag is stapled shut as if its bad to try and even see what you order before leaving the premises. Items online were out of stock... and there are recreational limits per person that is NOT shown on the site.. so if you place an order for pickup you may not actually be able to get everything once you go in. You can only get 5 edibles at a time for example and topical creams count as an edible as if you are going to eat it. The RSOs are based on the weight of the whole product including packaging and syringe instead of just the cannabis. I spent about 10 minutes with 3 staff members that while very nice were perplexed that I could not place my whole order because of this. Out of a $400 bill $100 was tax... read more

PLACE YOUR ORDER ONLINE BEFORE GOING IN. Save yourself some time and frustration by placing your order before going in because if you don't you will have to do it when you get to the store anyway. The screens you have to do this on are ridiculously large (why they arnt iPads blows my mind), hard to navigate, and the website isn't the same as online so it's hard to find what your looking for if your use to the website. I asked the bud tender and she said that placing the order before is the new standard, which really sucks if your looking for input on the product your thinking of buying. Hate this. Next the "bud tenders" are just cashiers. Most of them have no clue about the products they are selling and are usually taking a guess. I had a specific question on something and the cashier asked around and didn't have an answer for me. That's disappointing because I'm use to bud tenders guiding you to the best experience. This is not what you get here, you're in your own. One again, no bud tenders here just cashiers. The products are good, selection is good, and they run decent specials now and then. Overall a good place to find your product but weird experience for a dispensary. read more

It's been a month the promised refund never arrived and as you can see from the latest round of comments from the "owner" also a lie they are owned by a weed marketing company, the phone harassment to remove this review continues. Do not answer calls from FL you don't recognize if you leave them a review. They will call you lie to you and attempt to bully you into taking anything negative about them down. read more

Zen Leaf - Cannabis Dispensaries Near Me - St Charles, Illinois

Decided to come here with my boyfriend and was super annoyed with the wait. People kept getting pushed ahead by staff. I asked why and they said they had a membership. It's crazy to see we have to pay more to get service! read more

I wish there was a no stars option instead of 1. They don't deserve a one star. Bought a $70 .5gr floracal cart that was supposed to have been refrigerated during shelf life. Package was warm to touch immediately after the employee gave me my package. Upon opening the cart was brown as Coca-Cola. They wanted to issue me a $48 dollar reimbursement. Sad that these big dispos get away with this trash. I support them and they want to give me back a portion of my failed purchase. The flavor is the worst part about this. I will be trashing it. read more

Zen Leaf - Garbage. - Cannabis Dispensaries Near Me - St Charles, Illinois

3rd time in a row credit card machine down and they tried to charge my full price cause there medical down please update software or equipment read more

Wait times are ridiculous. They make you pay to get ahead of the line or prefer medical patients. Line can be out the door and they'll call medical since they make more money out of them. Save your time and go to Nuera read more

This is the most poorly run dispensary I have ever been to. It is the closest to my house and I avoid it like the plague. The last 3 times I have been there I have left without buying anything because they are never staffed and you just wait in a line that doesn't move. Look at your cameras around 6:30 Monday 1/15. You have 15-20 people in line and 1 person working the recreational side. I never have this problem I'm Lombard or Aurora. Avoid this place. There are newer places in the area I need to try. Never again read more

Staff is great. But some of there products like verano - rotten teeth which is one of there more expensive brands and also, get this a "recent cannabis cup winner". Yea after I hit it I actually laughed this stuff is trash. Not cool. I'd like to meet the cannabis cup judges and smoke some real weed with them. Where u find these guys?!!! As a matter of fact, to whom it may concern, I'll be a judge lmk!!! read more

Unassuming from the front, this dispensary is in an industrial space. The parking is pretty tight, but it's a great location. The gals at the front desk were awesome and hilarious, really nice. I felt safe and welcome the whole time. Three ATMs inside, great service at the counter. My receipt said Judith was the cashier's name, so shout out to you, Judith -- thanks for being so nice and lovely to buy from. We talked candy bars and she was just kind and lovely. Secure location, I was in and out in less than 5-10 minutes. I would absolutely return! read more

Zenleaf has dropped the ball again. The staff in St. Charles knew nothing about the Cabbage Club swag bag that was to be given out starting 12/17/2024 They have nothing for the Cabbage Club members. You cannot reach the store via telephone and as the employees say the people in Florida know less than they do. read more

After the horrible service I received at consume in St. Charles, I immediately looked in to another local option and safe to say I'm very happy with the service I received at Zen Leaf. Large variety of quality products and a staff that is very much educated in the product they sell. Highly recommend Zen Leaf St. Charles for rec! Also having a very polite staff made my experience much more pleasant. Look no further if you want a good dispensary in the St. Charles area. You guys rock! read more

Haven't been back in almist a year. Basically the way this goes down is Zen Leaf begs you to take down negative reviews in exchange for a small, one time discount. In case you're wondering why you aren't seeing more negative reviews, it's because they buy people off instead of fixing anything. But yeah, I've had better times waiting in line at the dmv. I've been in nursing homes more lively than this place. I guess if you're really, really into the look of an apple store, you'll dig it. But nothing says "good vibes" like waiting in line in a monochromatic box waiting to be told they sold off your pre-order in the 20 minutes it took to drive there. Like 3x in a row. read more

I get my cannabis here all the time! Everyone is super friendly, and during my last visit, the employee Christine was super nice and made me feel very welcome! I will continue to come here regularly. I also get very mabt good discounts every so often which makes it easier on my wallet and makes me more likely to buy from here! read more

Great service on the phone, terrible service in person but again, look at the location. Why am I not surprised? Placed order online to pick up. First time doing so. Parked curb side only to be told I couldn't park here? read more

Very pleasant and knowledgeable staff. Was able to find the exact products that I needed for pain relief!

The people are cool here, like most dispensaries. They operate well and are in a good location. I took away a star for inventory, which always seems to be low compared to the other medical dispensaries I frequent. read more

Bud tenders always push radically different dusty old products on me when I ask for recommendations for Anxiety. I've been recommended Durban Poison cross when I ask for Indica, and been pushed Stiiizy when I ask for something for my dad's cancer. They don't even know that Stiizy has crazy shananagans with over 100x the legal amounts of chemical bug sprays in there stuff. Garbage dispo. Won't be back anymore. read more

Not happy that my online order was filled with the wrong flower. The agent first told me I only purchased one 7.5 gram. He got the second one, but I didn't notice until I left that he gave me the indica Wedding Cake instead of the hybrid that I ordered. Yes, I should have checked, but why is someone who can't read helping customers? Every purchase I make from now on obviously needs to be thoroughly checked before you leave. I don't see how the agent could have got it wrong. read more

My preferred dispensary of choice since it's right down the road from my house. They were really disorganized and slow at their old location and a few months into their new one, but every other time since about March that I've visited, I've been through with little hassle. Everyone I've interacted with has been super nice and I've had quality product from them each time (save for some Encore Edibles Sweet Stones, which were awful - I've gotten a bigger buzz from Halls). They're also better on tax prices than most other dispensaries in Dupage or Crook County. I love the online ordering option and the rewards are a good perk, too! Also love that I can pay with my debit card because I don't like walking around with a couple hundo in cash on my person. read more

I have been a patron of Zen leaf and Saint Charles since they had opened. Being a medical patient and being able to skip the lines was a priority to me due to my Medical conditions.However today there was no medical line due to some special event that my medical condition can care less about. They refuse to have a medical line and mixed us with the recreational. I stood in line for over one hour. Disappointed on how the management team handled their special weekend event for medical patients! read more

I used to like this place when it first opened. It was over staffed and everyone was helpful and knowledgeable. Now it's a bunch of younger staff that have attention spans of a gnat. I've asked the same question to three different staff members and have gotten three different wrong answers. Today's visit was no different. Their card readers have been broken for weeks and their ATM charges $3.50. This area desperately needs a well run dispensary. This one is not it. read more

I really don't like this location. They usually don't have a great selection and have really long wait times. The St. Charles location is probably one of my least favorites. Naperville and Lombard are much more organized and quick. The last couple of times the wait was well over 30-40 min. They have some decent sales from time, so it's not a total loss. read more

I regret leaving such a good review last time, but today was a bad experience. The person helping me grabbed an extra thing of gummy's and charge me for it, was not on my order. I forgot the discount card and he would not give me another one or the discount . I ended up spending more than I wanted because of the extra gummy ring up And I really can't afford to be spending extra right now. I was counting on the discount card but forgot it at home. I wish I had gotten his name because he was pretty incompetent to be adding things to my order I didn't want, also didn't even show it to me at the checkout. He also grab the wrong product and I had to correct him and he went back to get the right thing and took forever. I was already having a bad day, and this just made it worse, I'll be going to consume next time read more

Don't ever come here!!! They robbed me!! Bough a $80 cartridge and it didn't work at all!!! How could they sell sh** that doesn't work !!!!? And you cannot return anything !!!!! How the f**** can they get away with this!!! read more

It was my first time at a dispensary and it was a good experience. The young man who helped us was patient and informative and made sure we understood everything. No complaints at all. read more

Went with my fiancé to the new zen leaf dispensary in st. Charles, we wanted to see what st. Charles has to offer, at first glance, it's looks bleak. We didn't expect it to be in an industrial park. We walked in, it was very prison like, which is kinda shocking because all the dispensarys in Schaumburg are pretty awesome. So seeing this from st. Charles is very shocking. Their set up is like get your shit and go. Not one of workers looked like they wanted to be there. Kinda looked like the DMV. My fiancé went up to the counter and was following all directions. Gave His drivers license and waited for his order. Upon paying he asked to see if they do military discount. He then pulls out his Government issued Military ID, and gave it to the cashier. She took his ID and brought it to her manager. After waiting a few moments, she came back and told us "I'm sorry but that discount is only for veterans." My fiancé and I we're stunned to say the least. Then the manager came over and told us that they needed a DD2-14 (which is a piece of paper that states you're in the military and when you get out or retire vs A GOVERNMENT ISSUED MILITARY ID) instead of his government issued military ID. We were in shock and confused by a worker saying that he was not a veteran. Bottom line, Never going back, military please take your business somewhere else. The disrespect is real. Merica read more