I regret leaving such a good review last time, but today was a bad experience. The person helping me grabbed an extra thing of gummy's and charge me for it, was not on my order. I forgot the discount card and he would not give me another one or the discount . I ended up spending more than I wanted because of the extra gummy ring up And I really can't afford to be spending extra right now. I was counting on the discount card but forgot it at home. I wish I had gotten his name because he was pretty incompetent to be adding things to my order I didn't want, also didn't even show it to me at the checkout. He also grab the wrong product and I had to correct him and he went back to get the right thing and took forever. I was already having a bad day, and this just made it worse, I'll be going to consume next time read more

It was my first time at a dispensary and it was a good experience. The young man who helped us was patient and informative and made sure we understood everything. No complaints at all. read more

Went with my fiancé to the new zen leaf dispensary in st. Charles, we wanted to see what st. Charles has to offer, at first glance, it's looks bleak. We didn't expect it to be in an industrial park. We walked in, it was very prison like, which is kinda shocking because all the dispensarys in Schaumburg are pretty awesome. So seeing this from st. Charles is very shocking. Their set up is like get your shit and go. Not one of workers looked like they wanted to be there. Kinda looked like the DMV. My fiancé went up to the counter and was following all directions. Gave His drivers license and waited for his order. Upon paying he asked to see if they do military discount. He then pulls out his Government issued Military ID, and gave it to the cashier. She took his ID and brought it to her manager. After waiting a few moments, she came back and told us "I'm sorry but that discount is only for veterans." My fiancé and I we're stunned to say the least. Then the manager came over and told us that they needed a DD2-14 (which is a piece of paper that states you're in the military and when you get out or retire vs A GOVERNMENT ISSUED MILITARY ID) instead of his government issued military ID. We were in shock and confused by a worker saying that he was not a veteran. Bottom line, Never going back, military please take your business somewhere else. The disrespect is real. Merica read more

Never been here until today and honestly just from my experience with Sam C. I know I'll be coming back. They were so very kind and helpful and even gave me some things to look out for! As someone who's not the most experienced, being able to talk with someone about new things that are right up my alley is exactly what I need. Sam was able to figure out some products that I should look out for based off of what I was getting today and thats the service you really need at a dispensary! Everyone else along the way was very kind in greeting everyone and making sure all is running smoothly. Thank you for a great first experience here! read more

Verano has turned to corporate greed. Fall of 2020 the quality tanked. Used to look for Verano but now I avoid. St charles local is mediocre in selection for recreational. I'd drive a couple miles for better selection. read more

Website said my order was around $180 but when I got to the store they said the price was closer to $230. They didn't add any of the discounts from the website on and even after I told them what the website price was they still didn't add in all the discounts so I ended up paying $20 then the website price. read more

I bought 4 ten packs of Verano gummies from Zen Leaf in Aurora. When I got home one pack had only 7. I opened the pack before I saw if the seal was broken or not. I followed the instructions to get a refund or credit as per the card I was given at the dispensary after driving back to their store. Although I was pleased with how quickly they responded, I was not at all pleased with the response. They gave me a 20% credit. Which makes no sense since I only got 70% of the product I paid for. I really think that since it's undetermined if the package was opened before I bought it I should get credit for a new package as I don't want gummies from a pack that might have been tampered with. I expressed my displeasure with the refund, but have not heard back. Very unhappy with their customer service. read more

OKAY LET ME TELL YOU The staff here are so amazing!! I'm so grateful for what they did when my mom was having a vertigo attack. I lost my patient AND my caregiver card ‍ So we placed an order under her account for some 1906 tablets and a swift lift pack. Because she was considered a new patient and she had to fill out the new patient forms therefore we made the order for pick up, not . We were getting ready to walk in when she got hit with vertigo. A lady in the parking lot saw what was happening and came to assist. She then went inside to ask for help and that's when Jenna came out. Jenna grabbed the new patient form from inside for my mom. She went back inside to retrieve my mom's online order and came back outside with her order. She was more than willing to help and very nice! read more

Staff is friendly over the phone, but very rude in person. This is like a military style operation with a "hurry up and buy" mentality. Buyer discretion the actual contents they sell can be short as was the case for my purchase I was short a .5 then they tried to insult my over my email to them. Very unprofessional company. For the price point and overall experience, it is not worth it in my opinion. read more

Interesting place, run professionally. Service was good, no issues. I would come again.

Always nice. As s medical patient prior to rec sales, happy the menu has expanded. Must say that I don't care to go during hours of "open" sales. Way too busy. I don't feel quite as safe with large crowds. read more

My first time visit as a rec buyer and it started out great until checkout. I was told the one item I wanted wasn't caught & didn't register & I couldn't buy it separately because you are only allowed was purchase per day. Ok no biggie I can get it on another trip. I was told that there was an item on sale for $20 ( regular price 31.45) so I said great I'll try it. When all was done I looked at my receipt when I got back to my car & realized I didn't get the sale price - really? Walked back in & I didn't get the credit - I provided all my information & was told someone would call me to let me know when I could come in & use the credit........ have not heard from anyone yet. So first impression - ‍‍‍ 2 mistakes in one transaction....... I'll advise when & if I get that phone call! read more

Curbside pickup reminiscent of the old days, cheapest selection until you hit Springfield, it honestly feels like going to the best plug in town. Even though you're getting taxed (medical are exempt from extra taxes in this case but flat cost didn't used to be this high last year) you're still getting the best on the low. Friendly staff. Never been inside nor needed to. Love them. read more

Ru was awesome! In town for a funeral and needed a variety of items. Very helpful to a first timer at a dispensary. Gave me recommendations as well as personnel preferences for flower, edibles, and concentrates and I got exactly what I needed. Thanks Ru :) read more

soo like 3rd time there, bought an 8th of flower, and without opening the packaging..... what's do i see???? omg. is that.. a womens hair i see laced in the flower ??? no way. WTF I am BEYOND disgusted. WOW. i saw that clearly through the glass underneath the sealed unopened jar. imagine that. extrasensory. "so so sorry for the hair in your flower.. definitely not the norm!" - zen leaf "we can add a credit back to your account in the total of 60 dollars. you can get any verano product you'd like!" "have a lovely day!" so no, i won't be buying from zen leaf or verano ever ever again!! look, if you want clean good quality cannabis, do not go here!! read more

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The team members there are always so helpful and pleasant. They usually have a good stock of stuff. I love the points system too. You get some really great deals! read more

Great service. Fast and easy way to get what you want, just grab your ID. Always on top quality. Thank you

One of the most seamless dispensaries in the area. They have glass separation rows and you are in an out in less than 10 mins. They accept debit cards and have an ATM. Tablets are provided at the cashier so you can check out the menu. Friendy budtenders too. read more

I've been to multiple dispensaries around the area as a medical patient ZenLeaf is top shelf they provide care to their medical patients like no other dispensary I've been to in Illinois good quality products nice people always a short line read more

This is the best dispensary period. The staff is beyond nice and their stock is great. Someone posted about a hair... Cultivators package the weed so the anger at Zen Leaf is misguided. Also who cares, move it and let's be ok with our day. Did it hurt the weed? I love the people, the products and the fact that they have it together. Shout out to Arial, Nick, and Sam! read more

Huge fan of Zen Leaf! The staff is always friendly and helpful and medical patients can use curbside pick-up. They have a great selection available at a decent price. If you go, sign up for rewards! read more

Great place. Good people. Prices are higher then other places but there seems to be a decent stock even when people are running out.

Zen Leaf is by far the best, and nicest dispensary I've been in yet. The people are incredibly friendly, and informative! The selection is fantastic. They get through the line lightning fast. I've never had to wait longer than 15-20 min to get in. Especially lately I'm in and out quickly. I've never had a bad experience at Zen Leaf Saint Charles. This is my go to Dispo. read more

Horribly unorganized layout and process, not to mention rude workers. Tried this location as its closer to my house, but so disappointed. If you want a good dispensary go to Sunnyside in Schaumburg. It was a million times better read more

Went to zen leaf in st charles and was told by store manager they do not give medical discount anymore, but yet it was the medical patience that help you zen leaf build your business? I payed for a medical card 3 years ago and still have it. read more

UPDATE: You guys replied on my Yelp review, I just want to say and point out you guys are breaking so many rules, allowing your cashiers to tell customers they can't do something then proceed to allow others around to do the same thing right in front of them. On top of that you have people picking and choosing who they are nice to and who they aren't nice to.. and honestly it's just ridiculous. You guys are so disorganized and it's just stressful because you all don't care. And it shows. It makes sense that there are way more bad reviews over good. I'm not going to email you information that doesn't matter that you guys were asking for. You have numerous people telling you your customer service sucks and still don't fix it. read more

Today marked my first dispensary experience and I could not have been more delighted to have picked this location! Amber dexterously guided me through the process of applying for my provisional medical card, and Lindsey was absolutely incredible as my budtender. Thank you for explaining your products to me, for making me feel welcomed and comfortable, and for going above & beyond the call of duty. I can't wait to come back :) read more

I love this staff they are all so nice and helpful never had a problem here. Their owners should be proud to have a great staff like they do. read more

I had an amazing experience with Arian today!!! He was very knowledgeable and kind. Service is also very fast which is greatly appreciated!!

Compared to other Zen Leaf locations this one kind of sucks. I used to go 4-5 times a week. Now I only go maybe once a week. The rec hours suck so there is always a long long when they open up for rec sales. The rec menu is mediocre at best. Not alot to choose from. The bud tenders are friendly and most of them seem to know what they're talking about. The girls at front counter should be fired lol. read more

I changed to this location but I messed up on my computer or something. I talked to the manager and person at front desk. They both were extremely helpful and polite I forget their names but it was 10:45 Sunday morning thanks again I got it figured out now read more

The product selection never disappoints and checkout process is made nice and simple. My only complaint is the security they have here. Although it's necessary, they seem to be more intimidating than anything. The first time I came here I went inside and the security walked up to the car I left and tried to look inside. Another time I had to come back in for a 2nd purchase and they said, " didn't you just go in? " and basically made me explain to them why I was going in again. They ended the conversation with, " next time let us know. " Pretty passive aggressive for no reason at all, not to mention they stand right in the door way blocking the walkway and don't apologize. The least you could do is hold the door open if you're standing there. read more

Anyone who complains about this place is a joke. They're by far the best dispensary in the area. Anyone complaining get out. You obviously know nothing about product. And if you're so concerned about price grow your own plants. A bunch of you have first world problems get over yourself. The staff is by far the best and I've tried almost every dispensary in the state. You snobs giving them a bad review need to not come here because no one wants those bad vibes. And FYI they're cheaper then almost any store in the state. Educate yourself before you speak read more

I love this place!! Everytime I go it's the best experience but I stopped in today and got 2 5 pack pre rolls and they were so lose and burned terribly read more

To add to this I have to keep switching from the Medical dispensary since they can't keep my products in stock.. it's like going to a pharmacy for antibiotics and they say " sorry all out". Only difference here is they will NEVER tell if or when it will be in stock. But again the people are beyond AWESOME. They just need to have better product availability. read more

Go elsewhere. They do not have experienced management running the store. The manager Kate is terrible. She doesn't respond to emails about defective products and doesn't care about resolving concerns. Bud tenders are friendly and knowledgeable, but she is a reason to not spend money there. read more

I visited Zen Leaf dispensary in St. Charles for the first time this morning. The check in was efficient & easy (a shout out to the nice ladies @ the check-in desk...they couldn't have been nicer!) My wait time to get to the ordering window was less than 2 minutes, where I was welcomed & greeted by Lo, who was most kind & most helpful to me. She answered all of my questions & explained the benefits of many of the products the dispensary offers. I was given a folder, explaining the process of how to go about getting a medical card, as I have arthritis. All in all, a WONDERFUL experience. I will definitely return to Zen Leaf! A big thank you to all the helpful employees there! read more

Great store w/ super nice employees! Great selection of products and cheaper prices than most (rec) in the area.

I was a customer of Zen Leaf St.Charles il. for over a year plus and I have NEVER had an issue like I had on Christmas Eve. I am a patient and I placed an order online and when I got there they were closing and I asked an employee about my online order and they said it was to late. There was a lady that walked up with me in the to the front door, she had an online order as well! The Security Guard on the premises was bumped by the exit door from a customer exiting. The Security Guard said to the guy hey hit me with that door again and I will beat your a**. The guy looked at the Security Guard and gave a smile with a Ha! The Security Guard was set off by this and it all took place in front of myself and the lady I was standing with at the door. They were exchanging words and the Security Guard went inside Zen Leaf and came back out with a hard push of the door! My back was turned to the exit door and I was pushed by the Security Guard. I asked why was I assaulted by the Security Guard I was told that I had to leave the premises. I have BAD anxiety and panic disorder, thus why I have a medicinal license. I tried to ask for a copy of the tape and I was told that I would have to get the police involved! This is no joke! I was asked by a higher up in Zen Leaf that no one touched me. They watched the video! That's a lie! I called every other day to Zen Leaf and I got nothing. Finally I received a call from Melissa Stlona and she asked "for my inconvenience she would give me a credit" of one gram of dabs..... A Credit! They won't even acknowledge that I was assaulted by their Security Guard because he was upset and couldn't control his temper. I can't believe that he is the one that has a bullet proof vest on and armed with a gun on his hip! This is completely unacceptable!!! I no longer can go to Zen Leaf after that incident because I start to have a panic attack upon driving there. Absolutely disrespectful and with no regards for anyone but their own. I could have placed a law suit on them because I have a Stem pack in my back to help me walk right. And someone who is supposed to protect and serve is the one causing the up rise and He Pushed me from behind! Just by Melissa Stlona to asking if 1 gram would suffice me! Dosen't that alone show fault???? Hell No! I am totally and completely discussed with the actions that took place on Christmas Eve . Thanks Zen Leaf for the wonderful panic attacks . Just not fair nor is it right. I will take my business elsewhere. I no longer feel safe on their premises. If they will allow there Security Guard to assaulte someone and not acknowledge it then offer a gram to Suffice! It shows Guilt!!! What else will they allow to happen to their Customers? Would not advise anyone to go there since this took place. I thought by moving to a bigger place was an awesome idea but the change in atmosphere as well as the actions of the Security Guard and Staff was Very Sad. At least 8 to 10 employees and Security Staff to just yell get off the property when I simply asked why did he push me I had nothing to do with his discrepancy with another customer. Still talking to a lawyer! read more

We must do better! Be nicer! Jeez, these young girls are so mean. Front desk seems to have more control than the manager. I requested the manager and she went to the front desk for confirmation. Funny, because I asked front desk to get the manager. lol. We were in a situation and these girls were letting the whole room know my business. I had to ask them to 'shh' I was getting so much anxiety at the one place I'm not suppose to. Employees that take my order seem to be nice though. This is a business just like anything else. Customer service is important. If I tell one suburb mom something she will tell 20 other moms. Just saying and If Zen leaf doesnt increase the way they want to maybe rethink training. People don't like giving their money to bullies. These kids have to articulate themselves better. To the kids that work there, don't be a subject like they're turning you into. Stay human and realize there is always an exception to the rule and treat people nicer. It's all about how you say things. read more