They do not train their employees. High turn over rate and clique staff. Very institutional environment decor.

Very welcomed on my first visit. Nick at the front desk was the first positive impression, so welcoming. I found my store!

Was there today 9/19/23 ,for second visit and was pleased with the service from knowledgeable young man who when the computers went down made us comfortable till 10 minutes latter all was running . We ,wife and I, will be going back again. Wish I had gotten his name? Mike E. DeKalb,IL read more

It's a bit of an odd set up first time here, medical card holders get the closer parking lot and there's a security guard in an unmarked car protecting that parking lot. Presumably he's also keeping an eye on the far parking lot where the apparently lower priority recreational customers park, but it's merely across the street. It's a partially deserted light industrial area in Rockford so it's a good thing to have heavy security. On entry they carefully examine identification, and I suppose I like that too. There was no wait on a Friday afternoon, the product was good at a reasonable price. There isn't much of a display but the woman selling was helpful. I think it might be better if you window shop online first. They don't do gift wrapping. read more

Mapleglen has been my dads dispensary for almost a year now. Back and forth with some others. This place has awesome stuff above the rest. Any questions I ever had and they gave me more details than I could have hoped for, which ended up being exactly what we needed to find the right stuff for my dad. Price have been cheaper than medmar/sunny side. Carts are the main reason my dad picks this place. Much cheaper than everywhere else. Product. Ran out of flower many times. But. Medmar and Addison also out almost same times. This place is prepared for rec by derived to wait because they are actually dedicated to medical patients. read more

Best in the area for med,hands down everyone is nice and helpful and the price shown is the price you pay

Nothing on their website, or on their recorded phone answering machine to indicate that they were not open the posted hours! Drove 2 hrs for nothing. won't be back, ever. read more

Best dispensary in Rockford. Prices are better than the only other dispensary in Rockford on Perryville. Staff are great, always friendly and go out of there way to make sure your taken care of. Great deals and a awesome point system. 5 star Illinois dispensary can't get better in this state. read more

Staff is great great customer service now that cannabis is legal the medical patients barley have any product to buy it's really a joke the 15 year old done the street has more product than the dispensary it's really a sad all I'm saying is they barley have anyy product I want unless you want to pay 70 to 100 dollars for gram of wax just milk me for my whole disabilitie che read more

I stay over a hour away.. called to confirm they have cannabis flower I was told "yes , plenty" I left immediately and upon arriving I was informed they have been sold out all day. Thankfully Sunnyside keeps it in stock read more

First time visit. Good service polite staff was very pleased. Would highly recommend!

Mapleglen, medical dispensary really cares about their medical patients! For over 1 year now I've been battling lung cancer. Sick from treatments & lost over 100 lbs I had problems eating. Diagnosed with lung caner I will not smoke anything! Edible's have helped with my appetite & now I'm able to enjoy a meal or snack. The employee's are exception! They are caring, informative & respectful. Always upbeat & ready to help! If they don't know an answer to your question they will find out. I was very impressed when they kept the doors closed to the public on 1/1/20 to make sure that the medical patients were taken care of! OMG, all that money they didn't make & they didn't care! Now this is a business that I will continue to support, continue to praise . They deserve it! This dispensary doesn't care about just making a sale. They care about you! Thanks MAPLEGLEN!!! #1 ROCKFORDDISPINSARY!! read more

So great full to the folks at MapleGlen I got to the dispensary literally at 4 Pm when they were supposed to close and they let me come in and get what I needed which they totally could have been like sorry we closed and we open back up on Monday!!!! And had they I would have been without what I needed to relieve the severe pain I have dealt with all day it is that kind of compassion that separates them from the rest. Maple glen has the best prices for medicine in Rockford they have amazing discount and chances to win and earn free medicine not to mention the amazing staff as soon as you walk threw the front door the friendliness is vary welcoming all the bud tenders are amazing folks so friendly and helpful the take the time to know you and answer any and I mean ANY questions you may have if you are trying to decide what dispensary to go to consider Mapleglen as your first option and if you don't currently go there thing about switching you won't regret it read more