This Walgreens is not professional. Horrible customer service. The wait time on your medicine is very long, no matter if you send the prescription in the day before. There is always one person working- the window, phone and front counter. While others work in the back area, watching the long line at the counter. Walgreens don't staff according to the sales or needs from the eye view. I called to check on my daughters prescription and to give my insurance card information to see how much it would be so I could transfer money to her account while I was at work -the lady name T who is the tech in the pharmacy- said yea I can enter it if I have time. I'm like what! I waited on the phone for a hour before anyone even picked up. T hangs up in my face after I said that. Mind you no cuss words or anything were even exchanged. I called back waited about 30 mins before anyone picks up again. T ANSWERED AGAIN! I asked for a mgr. She said there is no mgr, ma I have other customer waiting do you want help or not, places me on hold and another tech comes to the phone and helps me. That tech enters my information and gives me the price than they give the phone over to peter to give me the price as well. By that time I was calling there corp office which you can give the complaint and someone will follow up in 2 days with that story or hopefully their phones are being recorded to hear the conversation. Hell I WOULD have forgotten by than. Stay away from Walgreen's especially the one on 1507 W Pleasant Run Rd Lancaster TX 75146! I had to check one star to submit this. But this was horrible. And I hope Walgreens get employees with full names not street names like T. read more