I've been coming to this Walgreens for 2 years and there has never been a time that the employees…read moreweren't rude and unhygienic. They have no customer service skills and there is NEVER anyone on the register to check you out. It seems grossly understaffed. I have to go hunt someone down to help me pay every single time. This location should be a concern to Walgreens Corp.

Waited around for like 25 minutes just to pick up some photos and I was checked on her by two very…read morenice ladies who told me that they page the person to the photo counter and that she would be with me shortly. I mean it's a store I get it you're Busy no problem I can wait my turn. When the person that they were paging finally came to the photo counter there was a line behind me and instead of greeting me or even saying how can I help you all she said is what do you want. I was thinking to myself OK rude but I'm sure she didn't mean it like that and then the phone was ringing the lady picked it up and said that they were too busy to do curbside pick up and then hung up the phone and continue to say that she's definitely not doing that and they can get out of their car and come get it. Maybe she was having a bad day maybe she was frustrated but I feel like there's a better way to treat people around you.

Horrible photo center . Do not go here for your photo needs . I've been loyal to Walgreens for ALL…read moremy photo gifts. Now will go to CVS . Truly had such an emotional experience , and was treated l unprofessionally for merely trying to buy sentimental gifts .

Still on my quest for store brand multi-vitamins so I stopped in here which was only a few miles…read morefrom another location. This store had more stock than other locations I've been to, but sadly, no Walgreen's brand multi-vitamins

I've been a customer for 5+ year's and I can honestly say…read morethat this is the BEST Pharmacy I've ever encountered! The staff is more like a family... A family that has values, respect, love and totally cares about they're customes health! This kind of service you will NEVER receive from big name pharmaceutical companies. Thank you ALL for your unconditional love, great customer service and caring hearts. You are truly an asset to the community!!! God's continued blessings to you all.

Right next to my daughters pediatrician with seconds went in asked me for my last name and said…read morewould be ready in ten minutes while waited looked at products and very convenient and reasonable pricing for everything thank you! Will be my preferred one from Now on. Thanks again!

My usual pharmacy is in North Richland Hills, but they didn't have a particular medicine and said…read morethey'd order it. I looked online and found this CVS, which just happened to have it in stock. And this location is on my way home from work. Winner winner! I walked right in with no waiting. There wer two people working the pharmacy, and one was covering the drive-thru window. The pharmacist helped me right away. Friendly people. Clean environment. Fast service. Good location right on Main. I may use them again if I ever get another prescription.

No customer service, very rude and unprofessional after I told them I didn't appreciate the…read morepharmacist being rude to me she refused to fill my sons prescription who is very ill. She refused to give me her name and laughed at me.

TX person was very rude. Told me the diabetic test straps required a prescription and refused to…read moregive me pharmacist name

Ordered funeral cards for my father's service this weekend. Went inside to pick up the printed…read morecards and walked to the photo desk. I waited a few minutes no one came I walked over the cashier and said excuse could you page someone to photos. She snapped back you're going have to wait it's just me and you'll have to give me some time. She has one person she was helping check out. Did she finish that person and tell the other people that got in line after I asked for assistance that she would need a minute to go help me. No. Amazingly there was another employee and she walked up surprised to see me standing there and asked if I needed help. She put her things down and took my name got my FUNERAL cards and checked me out. Took a total of 3 minutes. I walked out past the cashier who never attempted to assist and said the service was terrible to which she replied have a nice day! Way to go Walgreens hiring passive aggressive employees that treat the customers rudely because you aren't staffed properly. Don't go here with any sensitive material to pick up. You won't be treated well.

I wouldn't give them a 1 star! I've been on the phone for over a hour trying to speak to a…read morepharmacist. When I did the person was so rude and was to busy to listen to the questions I had. "I'm the only one here". well why are you even there??? Looking for another pharmacy.

If I could give 0 stars I would. I used to love this pharmacy but lately they have gone downhill…read more The pharmacy staff has to hate their jobs. They refused to counsel me, they refused to inform me of why my medications were not covered, and tried to refuse me the medications that were covered. The manager Mary is HORRIBLE. She is immature and snarky, as are some of the other girls there. Being in customer service means people will be upset and need explanations, they don't understand that. Instead they engage in back and forth with customers and try to insult them. They should all be fired.

Pharmacy sucks!! Your on hold for hours no one answers the call just go somewhere else please!!!read more

Photo Department staff is always nice and helpful. Will definitely be my go to for Picture printing.read more

Great little pharmacy. Helpful, friendly and fast. They will mail out or deliver if you live…read morenearby. Also an amazing gift shop inside as well. Never had a bad experience here.

The folks here at Randol Mill Pharmacy are absolutely the best. Helped me with questions,…read moreexplained things to me, and I greatly appreciate that. Very kind staff members!! Thank ya'll - Amy

This is a great Walgreens -- I especially want to mention their pharmacy that recently took good…read morecare of me. I had an issue with getting a prescription filled, a medication I have taken for years and have always had on auto-refill without problem. But for some reason, just recently, everyone was out of stock. I had to transfer my prescription to 3 different Walgreens over the course of 3 days to finally get it, and one of the pharmacists at this location was so kind to me when I spoke with her to explain. They actually had the medication in stock and could take care of me.

This is a follow-up to my previous review in which I said (and I explained in detail why) that this…read moreis the WORST pharmacy I have ever used, not just the worst Walgreen's pharmacy, but the WORST pharmacy I have ever used in my life of 63 years. Today's unprofessional behavior: I had a script that I should have been able to fill around June 21. It was June 26, today, Friday, and nothing on my Walgreen's app about this prescription being available. So based on my previous experience (which was atrocious--see my previous review), I called my doctor's office. The nice woman who answered the phone, Maria, listened to what I had to say about not getting this script and my previous "adventure" with this pharmacy. She asked one very good question, "What reason are they giving you for not letting you pick up the script?" I thought that was an excellent question, so around 12:00 (I had talked to Maria at 8 am with no notice that my script was ready to pick up), I called this awful, unprofessional pharmacy (I had to wait about 20 minutes for someone to answer the phone). The person who answered was the head pharmacist; I recognized her voice. I said, "My name is [first name, last name]. My date of birth is [XXXXXX]. I need to pick up a prescription for [X] today. I talked with my doctor; he said that if you have a reason for not letting me pick up my script today, he needs to know what it is so that he can address the issue." That was it. Short, sweet, to the point, no foul language, no mention of the past. The head pharmacist said to me, "So you want to go from zero to 100 right away? Really? That's what you want to do?" I have dealt with countless pharmacists during my 60 odd years; I have NEVER had a pharmacist speak to me in this manner. A pharmacist might be grumpy in tone but professional in their actual words. This was unprofessional wording and in a tone of combativeness!!! I am nobody. I don't even have that many prescriptions in total. I send a friend there maybe 3 times a month to pick up my scripts. Why they have targeted ME, I don't know. Maybe they can't think of a better way to fill their time, add some drama to their deadly dull lives????

Told the nurse CVS on lake ridge yet it was put in for this pharmacy. I actually went home waiting…read more( thinking ) it was CVS to let me know it was ready but never received a called. A few hours go by look at my paperwork realized it was here. No biggie it was down the street, would be my first time going. I walked in and went to the side that said pickup. No greeting or be right with you. There was an older lady at the side that said drop off, she didn't say a word. After standing there for a few minutes ( this is a small establishment ) i began looking round, over the counter to see if someone would acknowledge me at least. Finally a young man came from the back, took my information, processed everything then tossed my medication and card on the counter and walked back to the back. I did not have the energy to address it. I just will not be returning to this establishment.

I have not received a prescription that should have been refilled but they neither answer the phone…read morenor allow a message to be left. They contract with a company that fills my eye drops so I have no opportunity to reach anyone.