Hugh was the person who helped me with my photo order and he was fantastic!!!! He checked everything to make sure it was correct and reprinted items that had curled edges from being placed in too tight of a box. He was so thoughtful and checked the photo book, the posters, the large and small prints. He was so professional and kind and efficient!!!! I highly recommend! I'd come back just for Hugh!!! read more

Worst customer service I've experienced at a pharmacy. The people are nice but wildly inefficient. They won't pick up calls and it takes them forever to get anything done. Customers wait at the window and nobody comes to help. Avoid having your prescriptions sent here. read more

I have been on hold for 50 minutes to talk to pharmacy. I was 1st in line when I called in. No update to know if I am even in the queue or just waiting in the black hole called Walgreen's Pharmacy these days. My Dr called in prescription a month ago and I cannot get any status on anything. Last time I called the pharmacy was closed for unknown amount of days or weeks..?/ Unbelievably poor service. I have to hang up after all this wasted time with no answer because I cannot reach anyone. read more

Pharmacy sign said closed until 10:30. Waited for them to open but they didn't, finally got an employee to check whether I could get a vaccine. Nope. Won't ever be back. read more

Picking up prescription strength Vitamin D for a fam member. Shut down drive through. One pharmacist two techs. Zero customer service. Not even civil... Vote with your feet and dollars. Nowhere is it worse in my experience. read more

I scheduled a covid shot days in advance and when I showed up the pharmacist said their tech called out sick so they couldn't give me the shot. They did not let me know in advance even though I had an appointment. The pharmacist said I could go to a different Walgreens, so I drove 15 minutes to another location just to find out that the first Walgreens did not cancel the appointment (And I couldn't through my profile) so I wasn't able to get the shot. I tried to call the pharmacy at this location to cancel my appointment and they did not answer. Never coming back to this Walgreens. read more

Unprofessional and rude service I waited for 45 minutes on the phone to speak with the pharmacy. She was unhelpful and seemed uninterested in assisting with my prescription issue. read more

WOW!!!!!! I was all out of 2 kinds of pretty important medicine (one for swallowing & 2 different nausea meds. 1 for the day and 1 for the night to control the dry heaves. YEAH, pretty important stuff. Friday night, weekend coming up, doctors long gone. FML!!! Ryan and his team did their thing and B O O M!!!!! Done!!! My old pharmacy (same name but location starts with a T and ends with a d, would have left me to ROT like they did with my inhaler ( yeah, kinda helps to breath) that was missing for 3 months!!!! THESE PEEPS CARE!!!!! Since day one, NO STRESS!!! Thanks PEEPS !!!!!! read more

the worst EVER.. David and I have the flu.. MD called in our prescriptions.. 2 days later Walgreens says they are two weeks behind and training pharmacists.. and if I wasn't happy I can take my business elsewhere... they didn't deserve a goodbye.. they should be shut down and investigated.. read more

The worst pharmacy I've ever encountered. Curt staff & consistent lack of medicine. Never been on hold for less the 30 minutes. Even transferring my RX to CVS was a freaking hassle. I genuinely can't believe this place is in business. read more

The worst Walgreens. Avoid the Boones ferry location. The pharmacy is the worst to deal with. Every time I get notified my meds are ready, I get there, no one is at the desk for at least 10 minutes, 90% of the time they don't even have it filled out. I'm changing pharmacies. And won't ever recommend Walgreens. Poor quality. Poor service. read more

The pharmacy is effectively non functional right now. I just made my second trip this week to pick up the same medication, was told they couldn't push some of it through, then they said they could (it should have been filled and waiting, everything had been ordered ahead of time, no notice of anything going wrong). The staff person spent 15 minutes clicking on her computer in front of me and 15 minutes somewhere else with no update. She didn't explain what was going on. Twice I asked to just pay for the one rx they had filled so I could leave and was ignored both times. Eventually another staff person arrived with a couple bags assuring me everything was there. I went home and opened them and one of the three orders isn't there. This after spending about an hour trying to get prescriptions I had called to have filled. There were a lot of people waiting around and having similar success. I've been going here for years, I joined because my kids were small and the drive through was a god send. That has since been shut down. Today was my last trip. No amount of patience or trips or calls will result in a completed order apparently. read more

Walgreens is starting to feel a lot like Rite Aid did as they slowly but surely went out of business. Crummy customer service in the pharmacy, an attitude that customers are a bother, long lines, irritated pharmacists. Sad when a pharmacy turns into something like this. That is not right, one would think a pharmacy would hold themselves to a higher standards. Starting to feel like a poorly run fast food restaurant. read more

As far as Walgreens go, this location is less than. Based on the Lake Oswego location, I was expecting more, meaning well stocked and better customer service. I didn't use the pharmacy, so my experience is based on the store itself. Since I'm in this area a lot, I often stop in to pick up personal items and it always seems that they are low on inventory, not just during COVID days. I do appreciate their photo department, which is convenient for ordering photos online and picking up in the store, which was the purpose of my recent visit. read more

Walgreens - the inside of a grocery store - Drugstores Near Me - Lake Oswego, Oregon

I hate to even write this my first experience at this store was amazing. Was my best experience with a pharmacy ever. The last 2 times though, I need to pick up my prescription and they're completely closed. When I called in, the message said the store was open both times, and gave me the hours. I came in to pick up my prescription that day and the next 3 days in a row and everyday, closed, no note saying when it would open again. I have a few controlled substances I have to take and I can't just simply transfer them to another pharmacy. The doctor has to completely resend them then the other pharmacy has to order them because they aren't common. I've had to miss doses of my medication which makes my condition much worse and caused some really unpleasant symptoms the first time I had to basically stop taking it unprompted due to being out and waiting on this pharmacy. read more

Pharmacy keeps irregular hours, is often closed or backed up. Clearly understaffed, which is a chronic problem that has persisted since prior to COVID. After four years, it seems like the corporation, store, or regional management should have addressed the situation. It takes days longer for prescriptions to be filled here compared to the area CVS or Rite-Aid. I persisted in keeping my Rxs here because it's on my way, but I'm now moving my prescriptions over to another pharmacy. read more

This pharmacy is so under staffed. I feel sorry for the few employees that are currently working here. The lines are always pretty long, they have shortages on most of my prescriptions every month. I wonder why they don't stock up if they know all customers that need refills in advance. I always have to call multiple pharmacies and drive a long distances to pick it up... read more

Horrible customer service in the pharmacy. I waited in the car line . Ist in line for over 15 min. Theyd walk by and not even acknowledge me. So rude! read more

I WOULD LIKE TO GIVE A NEGATIVE 5! Worst experience ever to get my prescriptions refilled! Almost 1 week to get my prescriptions, after numerous 1 hour plus phone calls to check status with no answer. Was told by manger of store that "to be honest, I don't know when they will be filled. We are so short staffed Maybe you should take to another pharmacy". He even suggested Rite Aid, because all Walgreens were short staffed. Finally, today at 2:50 was texted my prescriptions were ready. I went 4 days with no necessary meds!!! My husband got in drive through line at 4:55. With 1 car ahead of him and 10 cars plus behind, then they closed the shutters at 6:00. The guy in front of him was very upset because his wife needed meds for surgery. He walked in and demanded to get it filled. (The in store pharmacy service is permanently closed). My husband did the same and went in demanding to get my prescriptions. I've never seen him so upset after he got home almost 1 1/2 hours later. The pharmacist told him he would not be welcome there in the future. Worst customer service ever!! We will go elsewhere and tell all of our family and friends to do the same! read more

One star is too high. This is the worst pharmacy ever! They left me on hold for 1 hour and 45 minutes. I finally just drove down there while I was on hold. I got to the window (after waiting in line of course) only to find out that they were not actually answering the phone because they're too busy and understaffed. It would have been nice to add that info to the hold message instead of just ignoring their customers. I never was able to get them to fix my prescriptions that were messed up in their computer system. And, again, they were too busy to contact my doctor to straighten it out. I'm going to another pharmacy. You should too. read more

Worst customer service in the pharmacy. They never answer the phone waited for 3 hours on the phone then drove there still on hold and they weren't even busy this Walgreens is so ridiculous do not go here read more

The pharmacy is jam packed with rude and condescending staff members. They ASSMUME what the question is going to be and shut you down before a question can be asked. Then the store manager is totally disinterested. I feel Sorry for any older person that made bow down to their bullying and not get their questions asked. Is that meek or older person going to die because they do not get the proper information or questions answered? I can't wait to contact corporate regarding this location FYI: The second dose of Pfizer-BioNTech and Moderna vaccines should be administered as close to the recommended interval as possible (i.e., 3 weeks [Pfizer-BioNTech] or 1 month [Moderna]). However, second doses administered within a grace period of 4 days earlier than the recommended date for the second dose are still considered valid...as per CDC GUIDELINES read more

I scheduled a flu shot with my mom. Arrived and was told they only have one of the appointments listed when I have both confirmation numbers. Thankfully, they were able to "fit" us in. I don't understand what the point of scheduling online is if they took care of walk-ins ahead of us? Ohhh but so thankful they "fit" us in! read more

This pharmacy is the world's absolute worst. They are never open. Rude. "Meal break ". In this day and age I cannot believe a corporation would allow there store to be like this. I have heard them rudely embarrass someone for not being able to afford there prescription. read more

I can NOT give this pharmacy a single star, but you are forced to give a star in order to leave a review???? This pharmacy is the worst!! The automated system takes you in circles and if you ask to speak to a pharmacist it always says there are more than 3 people ahead of you for 1 hour, then for 20 minutes tells you there are 2 people ahead of you... etc. It literally takes close to 2 hours to talk to a human being, and then the staff are rude and dismissive and impatient with you. They obviously do not value their customers. Best to take your business elsewhere!!! read more

I was visiting Portland over the last three days from the Bay Area. I realized I had forgotten to pack my prescription drugs so I visited this pharmacy Tuesday morning to see whether I could obtain three days worth of my drugs to tide me over through my visit. The pharmacist whose name I believe was Troy could not have been more helpful. He contacted the doctors and my drug insurance plan and obtained a supply of all the drugs I needed within about three hours. I am forever in his debt! And the other multiple staff I interacted with in the pharmacy and checkout desk were also very polite and friendly. Kudos to the staff for their superior customer service! read more

There is always, ALWAYS an issue with all prescriptions at this pharmacy. Your prescription is more often than not delayed for some reason. Poor service, slow service, unreasonable service, unknowledgeable service, crappy service. Don't have prescriptions filled here. Minus ten stars. read more

I would like to share my experience of systematic incompetence at the Walgreens Pharmacy on Lower Boones Ferry Road in Lake Oswego, OR (Store #9625). While my doctor's intentions have been clear to the Walgreens Pharmacy staff that I need a shot of Pneumovax 23 (the second of a two-part pneumonia vaccine), and while it was also clear that my insurance covered such a vaccine, your staff worked against my receiving this shot through a long series of excuses and misdirection. All this despite my begging to get the second booster before my upcoming international business trip, where I will be visiting three different countries, while having a history of pneumonia. Over the course of January-February 2020 I had the following experiences when requesting this second shot, all with different Walgreen's personnel. All provided unique excuses and delays: On January 6th I was told that, while my doctor's intentions were clear, the prescription would expire before one year passed from my previous shot (by a few days), so I had to go back to my doctor to get a new prescription for Pneumovax 23. I spent $80 at the pharmacy on other items. On January 13 I took in my new prescription and was told that no one was available to give me a shot and that I should call ahead. I spent $10 at the pharmacy on other items. On January 14 I called twice and, but couldn't get anyone from the pharmacy to answer, so I couldn't see if someone was available to administer the shot. This was outside lunch hours by the way. On January 27 I was told that the pharmacy had run out of Prevnar 13/Pneumovax 23. I was also told that I didn't even need a prescription for this medicine! I was told to return later in the week, but to call ahead to make sure that more medicine was in stock. I spent $88 at the pharmacy on other items. On Feb 4 I took my prescription in again but decided against waiting for the shot because I was told it would take at least 30 minutes. My wife and I separately spent $39 and $92 at Walgreens on other items that day. On Feb 8 I waited an hour to be told by Pharmacist Quyen that, while she understood my doctor's intentions, she wouldn't give me the Pneumovax 23 shot because the new prescription I received from my doctor was mistakenly written out by the nurse for "Prevnar 13." She told me to return to my doctor to got a new prescription for Pneumovax 23, the medicine that my doctor prescribed in the original vaccine prescription. I spent $10 at the pharmacy on other items. On Feb 8, immediately after my last experience as a Walgreens customer, I took the same Prevnar 13 prescription into RiteAid. The pharmacist used his common sense and, within 20 minutes, gave me a shot of Pneumovax 23. I spent $33 on other items at the Rite Aid pharmacy. This story provides a great contrast in the abysmal customer service and incompetence provided by Jerry Huff (Walgreens Pharmacy Manager) and his staff at Walgreens Store# 9625 and the efficient competence of the pharmacy staff at Rite Aid on B Street in Lake Oswego. I have five people in my family. We all get medicines and spent well over $1,000 at Walgreens last year and in years previous. We are now taking all our business to RiteAid, because of the systematic incompetence at Walgreens Pharmacy Store #9625. read more

Had both Covid vaccines here and I have absolutely no complaints!! Got the appointments when our week became available. The technicians each time were efficient and neither injection was painful. Thank You for your great service considering the circumstances. read more

First... I don't know what is different about this Walgreens pharmacy vs others... but the people in the pharmacy... they just have this look like the soul is draining from them right before your eyes! They don't have a care in the world, and half of them look scared to be there, like it's ruining their life. This explains why the service is so bad sometimes. Now, that doesn't mean everyone there sucks... on the contrary... I've had people help me all over the store and are SUPER attentive to customers. But there're just one here, one there... they don't care. They have their head buried in their phone so they can escape from that hell they're in day in and day out. The front door doesn't work, isn't fixed after break in. Published hours are just a guide, and no one is trying to meet the committed hours they're open in the Pharmacy. They don't even come BACK until AFTER the lunch break is OVER for 5-10 minutes! And when they're "short staffed", they tell people "sorry, SOL... go thru drive thru or you get no service". This is with older people who can barely stand up! And they already make them stand in line to wait for a 10 min delay in opening. I hear people in line complain "they're transferring prescriptions to other Walgreens because they just can't handle it..." or "it's like this all the time... just this one". I consider this more of a management issue more than anything else. That said... in the pharmacy, and at the front register, there are some of the nicest people working there! I feel so bad for them when I see them. read more

The absolute worst in customer service. The status of your prescription changes every hour. Then after a couple of days, you're told that they're "running behind ". A few more days with zero updates, I call the pharmacy. It was the pharmacist that actually answered the phone, not a tech. She has NO customer service skills! Rude and condescending at best. I wouldn't bother using this pharmacy. read more

This place is horrible. There is one pharmacist who has gone above and beyond. She is amazing. But the rest of our experiences have been frustrating, sometimes unprofessional. I am switching after putting up with this for 4 years. read more

I would give negative starts if I could. The pharmacy staff was completely rude. I was looking for a medication that was out of stock at my regular pharmacy. I called, waited on hold for 20+ minutes and the pharmacist hung up on me when she finally answered the call. I called back, she picked up, put me back on hold without even speaking to me. The call would ring back to pharmacy every few minutes. Someone would pick up the line and put me on hold again without saying a word. I'll go to any other pharmacy before going to this Walgreens. read more

The girl in the pharmacy was so rude and seemed to be upset when she had to have the pharmacist re-do my prescription because my insurance didn't cover 3 month only 30 day fills. So she says to me we'll call you when it's ready. So I'm waiting and people keep asking me if I'm in line and I let them no I'm just waiting for my script to be filled and she's seeing this. Finally 20+minutes go by and I ask her is it going to be much longer. She says for what? So I remind her and she says oh yeah it's been ready. No apology and still with such shortness in her attitude towards me. To state the obvious I will not be returning to this location ever. read more

I know this Walgreens has not always had a good review so I want to say I was in the pharmacy on 9/1/22 and both people in the pharmacy were extremely helpful. The pharmacist on duty was instrumental in getting my daughter some much needed migraine medicine and the gentleman that checked me out was very pleasant. I went on to another section looking for an OTC medicine and a Walgreens person stopped to help me--she could have just let me look because I did not ask her for help--but she took the time and asked me what she could help with and was extremely helpful locating what I needed to buy. I can't say enough about what a good experience I had at this Walgreens location. Thank you!! read more

I went to the pharmacy at 10am for pain meds after having surgery this morning. They said they were busy and couldn't full it until 2pm! It is almost 4 and I am still waiting and all this time in pain. I called and after a long hold I was very rudely that they would work on it and hope to have it done in another 30 minutes. Worst pharmacy service ever and I would not recommend them unless you don't need your prescription for at least a day or two. read more

I had a prescription filled at another pharmacy which they changed manufacturers. This new generic made me have a bad reaction. I researched who the original manufacturer was, and found out that Walgreens subscribes to this manufacturer. I thought I would give them a try, knowing there have been so many unfavorable reviews. This was a terrible experience for me as I have never had to jump through so many hoops just to get my 1 prescription filled. I had to call my doctor to rewrite the prescription to the pharmacy's standards and call my insurance to make sure they would re-approve it and then had to make 3 trips over a span of a week just to get it filled. If you have a choice to get your medicine, this is not the place I would choose. Unfortunately I don't have much of a choice as only a few pharmacies subscribe to this manufacturer. read more

Terrible service by the pharmacy. Long-time customer who has filled prescriptions there regularly. Showed up 10 minutes before closing and prescription was not ready due to a billing issue. Tried to remedy issue and offered to come inside as customer was behind me in drive thru and wanted to be polite. Tech said "I close in two minutes. You picked wrong time to deal with this." I proceeded to tell him I was here well before closing and was trying to be polite to help the other customer. I then asked to speak to Pharmacist. He said "You have 30 seconds until I close." I told them I would take my business elsewhere. Zero customer service and I've spent thousands there. Switching back to Rite-Aid where service is exceptional. read more

I just opened my RX antibiotic. The label said 30 pills but the container only had 27 pills in it. It might be smart to count your pills... read more

Made an online appointment for pneumonia vaccination. When I arrived they told me they were too busy and would not give it to me. When i reiterated that I had a confirmation for an appointment they told me there was nothing they could do for me. read more