3/2 Graveyard Shift (Drive-Thru Pharmacy, ~11PM) This experience was unacceptable. I used the drive-thru pharmacy around 11PM to fill a prescription related to a documented work injury. At drop-off, I provided clear billing instructions to ensure the prescription was processed correctly under the appropriate workers' compensation coverage so that no personal insurance or co-pay would apply. The prescribing provider had also clearly indicated this on the prescription itself. When I returned approximately two hours later, I was charged a standard co-pay under my personal insurance. I immediately explained -- again -- that this was a work-related injury and that the prescription should not have been processed that way. The pharmacist then spent another 20 minutes looking for the billing paperwork, stating it had potentially been thrown away. It ultimately could not be located. Losing or discarding billing documentation for a work injury claim is not a minor oversight -- it reflects a serious lack of attention to process and accountability. At nearly 2AM, needing the medication more than a prolonged dispute, I paid the fee under protest so I could leave with what I medically required. This situation should not have happened. Work injury billing is routine and should be handled correctly the first time. Walgreens needs a review of overnight document handling procedures to prevent this from happening to someone else. read more

My recent visits to Walgreens has been to utilize photo services. I have been thrilled with both the quality and timeliness of the photo services. My Walgreens in Atascocita at West Lake Houston & FM 1960, delivered my orders earlier than expected but more importantly, the QUALITY is fantastic! I ordered Photo Books. Not sure what I expected but again the books turned out so beautiful at a price point that was truly reasonable. The staff completed the orders so quickly. A very satisfied customer. If you haven't used Walgreens Photo Services, nice them a try!!! read more

Walgreens - Great hard cover photo book with text detail on the spine! - Drugstores Near Me - Humble, Texas

This pharmacy location is convenient but the availability of service is disgraceful. No one who needs a medication should have to make three visits to pick up meds ordered by an MD after a sick visit or any other kind of visit. The delivery application didn't work, so perhaps there isn't any! If that is the case , take it off of the application please. I'm really tired of the poor service at this location. You received one star only because I couldn't post without one. You deserve 0 stars. read more

Been trying to get a prescription transferred for 2 days, they keep saying they have done it and then when I got to the other pharmacy it doesn't never show up there. When I ask if they can just call over the phone they say only the pharmacist can do it, so the pharmacist is standing right there and never comments or offers to help. It's a shame in America you can't get an inhaler that you need, headed to ER for a $10,000 visit because the pharmacy can't offer an advertised service. Remember when scripts used to be on paper and you could take it to whatever pharmacy you choose. Thank you Walgreens for all the help!!!! read more

Certainly not the greatest. I was checking out and one of the workers (I'm assuming the manager) felt the need to stand behind the person at the register the entire time I was being rang up. She was extremely rude when I asked if there was an issue. It's almost like she thought I was going to not pay or something. Two of the ladies talked crap about a customer, and I'm sure they did about me when I left. Service was ridiculous. read more

If you have an important prescription, do not use this place. I have been using this location for over 20 years. All stores now REQUEST or REQUIRE you to use their app right? Yet the APP cant answer questions you may have. So, call the store? Think again. ROBOT operator! Try to navigate that! Once I got to the Pharmacy, every three minutes, i would here a 1/2 second of a human voice "hold". After doing that for an hour on my lunch break from Monday to Thursday, I decided to physically go to the store to get answers on my delayed prescription since their APP provided no information! Once I was at the store, I asked what the problem with their phone. The unprofessional person know that I was upset because I asked why I have had no success over the past 4 days by calling their phone to find out what was going on with my prescription. After 7 days, the unprofessional human said "let me see if that is in stock". Turns out, its not. Now I have to wait another 4 days for it to come in. I am done with Walgreens. I cancelled my prescription and took it to my local Pharmacy. Got my prescription right then. With a smile. And with compassion. The value you of communication and customer service is what I value most these days and THIS Walgreens is not a place for me! read more

Friendly neighborhood store. Use drive through a lot. Used pick up before as well. Friendly manager.

the night time Pharmacy lady at the drive-thru is helpful and nice. helped my wife and I with the price reduction and system info update right away. Also she acknowledged us right away even though she was busy. read more

Avoid this pharmacy! worst pharmacy I've ever dealt with!!! they do not pick up the phone, been on hold for over 25 minute. they put a grocery cart in the 2nd lane to keep it closed. they do not call you when there is an insurance issue but you can't reach them! terrible terrible! read more

Walgreens - a drive thru pharmacy enter sign - Drugstores Near Me - Humble, Texas

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THET NEEEVVVVVEEEEERRRRRR answer the phone. I have been trying to get a medication filled for DAYS. Waited until today to tell me it was out of stock. I could've transferred to another store. I am SICK without this medication. It'd be different if that actually TRIED. But they just let the phones ring and ring and ring. 4 hours of my life over the last 2 days. Do better. I'm taking my prescriptions to somewhere that actually cares. OH WAIT I CANT BECAUSE THE PHARMACY NEVER RESPONDS read more

Horrible Service! They let you stand by the counter while they make fun of the customer! Totally no regard to customer service or they just don't care! When you use their drive through pick it's even worse! They just leave you by the window unattended & they DO NOT ACKNOWLEDGE YOU AT ALL! read more

Walgreens - a man sitting in a car - Drugstores Near Me - Humble, Texas

Advertised as 24 hour pharmacy. Left a prescription at 6pm on 8/26/23. Was told it would be ready by 9:30pm. I called and was on hold 49 minutes. Finally gave up and drive to the pharmacy. There was a sign that it was temporarily closed and would reopen at 7am on 8/27/23. I'm here at 7:12am on 8/27/23 and they are still not open. HORRIBLE DISRESPECT FOR THEIR CUSTOMERS! read more

Horrible service. Completely ignored me at the counter to talk trash about a customer who was leaving ahead of me. When they finally helped me they were just as rude. The lady at the desk Marisol talked to me like I was stupid as if I didn't see her insult a customer right in front of me. Unprofessional and disgusting way to treat people in general much less customers. Hope Marisol gets some therapy. read more

Horrible customer service from the pharmacy. There seems to be no point to calling to verify anything with the staff because they won't update it in there system anyways and you'll be stuck waiting in their line another hour for your medicine. read more

I went in to get BC powder and Tooth clove oil. I could not find the oral isle and went in a circle prolly 4 times looking and got side tracked a cpl times looking for the bc powder.... Which I could not find at all. Also looking at stuff I didn't need. The worker there was a young lady probably teen to early twenty's. She was following me around like crazy. Which is very strange to me. Yes I just got up drank coffee and came in because it Thanksgiving and we have a lot of cooking to do... so I just wanted to run in and get two things. I literally go in there to deliver their UPS packages when their regular driver needs help. I don't need to steal and they shouldn't be following around customers. read more

The pharmacy is the worst! Always running behind. Never answer the phone. Rude customer service. I would switch pharmacies if anyone else in the area carried what I needed regularly. read more

I can count on one hand how many times I shop at Walgreens. I honestly only stop when I have a hankering for my beloved Whatchamacallit candy bar that far few stores sell and at a pricey cost! A few weeks ago, I not only snagged my favorite candy bar, but one of those infomercial products. It was cheaper than I had ever seen it and I was curious, so I bought it...of course, it didnt work as advertised, so I planned to return it. When I finally located the receipt, I stopped at this particular Walgreens and had NO PROBLEMS! No hassle or fuss. I just had to make sure I brought the original card used for the purchase. Employee processed the return quickly and I was out the door! Certainly appreciated that after a long day, but that probably wouldnt have happenned if she wasnt observant enough to open the second register when the lines was getting lengthy. Kudos to her for knowing basic customer service 101! read more

I never leave bad reviews but could not in good conscience fail to warn others about my experience. Firstly, the Walgreens on West Lake Houston in Atascocita has very poor customer service and the employees are super rude. My daughter has an eye infection and I was told that my insurance wouldn't approve a certain prescription. I spent countless hours on the phone only to find out that they didn't have the cream in stock even though they told me that the prescription would be ready for pick-up at 9:30pm. (I called and gave them all of my info and was told that I was put on "hold" when what they actually did was transfer my call back to the main line and it was another 20 minutes before I could talk to someone else who then asked me the 50 questions I had already answered the first time. I then had to call mutliple times after that.) I then asked for the prescription to be transferred to Walmart and that has still yet to be done 4 hours later. Walmart has called them numerous times to get it transferred but they won't answer. Meanwhile my daughter's infection continues to get worse. read more

Absolute WORST Walgreens pharmacy I have EVER been to. Even if you are second in line waiting for the pharmacy, you're waiting at least 30 minutes. Someone needs to DO THEIR JOB here. Why hasn't anyone changed this? It's the same thing every time I come. Absolutely horrible. On the bright side, they JUST hired a new manager this week and she seems respectful and efficient. Hoping things get better here read more

I frequent this location multiple times a week, and although items are always in stock and employees are always friendly, there are two major issues that I've seen. The pharmacy is incredibly short staffed or doesn't have any idea on how to run a pharmacy. Again, the employees are friendly, but it never takes less than 20 min (at the least) to pick up a prescription both inside & out. I've tried coming at many different times....morning, midday, evening & late at night and it's always the same! The second thing hasn't happened often but is one of those things that should NEVER happen at any store, much less a pharmacy and wellness store. I went in this morning to get medicine for a sinus & respiratory flare I've been in the last 2 weeks. In front of the door were TWO employees smoking. I had to walk through a cloud of cigarette smoke just to get in the door. ABSOLUTELY UNACCEPTABLE!!!! read more

The pharmacy is a joke! Just today alone I have had to go there 3 times to try and get medications. The times I went into the store there were at least 7 people in line. In Walgreens time that takes a 30 minutes to even get close, this trip I thought 7 people in side I'll go thru drive thru, there is only two cars in it..wrong 20 minutes later still sitting in the same place I pulled up at. Im glad I have moved all the prescriptions I have out of this Walgreens, just to bad I have still have to get two here because of PAs. Other wise I would gladly never step into this pharmacy again, read more

This is the worst pharmacy place. Never answer the phone terrible customer service at the pharmacy counter. 1 hour 12 min on hold for them to disconnect me after they picked up and hung up. Terrible place!!! read more

I love my neighborhood Walgreens. Let me count the ways. 1) Friendly staff at the pharmacy counter 2) Fun special items and the always comedy friendly "AS SEEN ON TV!" section 3) Great cosmetics section and cosmetics associates 4) Well kept and organized store 5) Good prices on everything I need 6) A great place to grab snacks before hitting the road for a road trip I really like going there and use them even though my insurance wants me to use their competitor. I have joined the Walgreen's pharmacy club and some of my prescriptions are lower than they would have been on my insurance plan. I shop at Walgreens for toiletries as well. Their prices are generally pretty good and their sale prices are great. I like their snacks section very much. I can get a great big bag of the Blue Diamond Wasabi Flavored almonds. This is the only place I've seen the large size. My husband and I have used their photo lab and have had no troubles. As this location can get very busy, I generally time my visits to off hours, such as after 8 pm weeknights or early in the morning on weekends. My only compliant is that they have put the clinic waiting room next to the line for the pharmacy. If you are there getting maintenance meds, you do get exposed to people with colds and flu. The pharmacy does have hand sanitizer at the registers, so I make use of that and since I go late or early, I generally avoid the sick people as the clinic is not open then. read more

The absolute WORST service imaginable. Not just once, but time and time again. The employees in the pharmacy are rude, refuse to answer phones, refuse to check voicemails, and just refuse to try in general. If you're looking for a way to waste an hour or two of your day, this is your place. Truly pathetic. read more

This Walgreens is like every other. Bad Customer Service. After calling previously about getting prescriptions filled for my son i was assured they had the medications and could fill them. Then after going to the DR. and he send the presciptions in for fill Walgreens does not have the medication in stock. The woman absolutely LIED!. When you are trying to talk to them on the phone they try to talk over you and wont let you finish a sentence to explain the situation. read more

Poor customer service! I've waited for 10 days to get two eye drops needed before my double cataract surg. I was told out of stock, but ordered and waiting to receive. Everyday I check and they change to next day. I've called multiple times and put on hold, then disconnected after holding like 30 minutes. Today I went and sat in store for 30 min while they checked other locations I could go pick up this med from. I was given a note & told they transferred to this location and they had drug in store I started calling the new location only to be told it had not been called in yet? Waited a couple more hrs and was told it had not been transferred & they did not have this med in stock either!! I told them forget it ..., transferring to another pharmacy after 20+yrs Nobody seems to know what they are doing at either location! read more

The pharmacist Aaron is very rude every time I go there .Today was the worst so I feel the urge to let y'all know not to go there.I moved my prescriptions to the pharmacy in heb ,they are much nicer and more helpful. Aaron always makes me feel like I'm impos on her day. read more

Just a quick in and out...yeah, right! LOL. Good deals around the holidays. read more

Walgreens - I almost made a $97 profit off of a $3 gallon of milk. LOL. The little old lady was having a bad morning. - Drugstores Near Me - Humble, Texas

This location is so slow at pushing people they the drive thru. I do not understand at all. I go inside and there are at least 5 people in lime and it takes the workers forever! It is so annoying when there are multiple registers and one person ringing. I typically do not complain but I just sat 45 min trying to get a refill. read more

Pharmacy is the worst , especially a older black lady with curly hair she had a attitude and wouldn't mind her business she kept interrupting her coworker. read more

if I can give no stars I would, first my prescription was sent I called for 2 hrs and no answer my husband called and was told their is o my one person working so I have to wait my turn. i stay on hold and they keep answering and placing me on hold until finally I said hello can anyone hear me and they hung up on me. here I am almost 5 hrs later and I finally got my prescription after having to show up here but not before they told me they can't find anything under my number or address. then once that got squared away they asked for my insurance info for the 3rd time and what do you know 10 min later my medication came out. read more

I am being put on hold for 30 minutes and being hung up on. My grandma really needs her medicine and I cannot leave her alone to get the medicine and it's 30 minutes from my house. Please please please I'm begging you, answer the phone. This is my 10th time calling. read more

WORST PHARMACY EVER! There are two pharmacist that have broke hipppa and we turned them in and they were reprehended but were able to come back to the same store!!! Hello they also think they are doctors too cause they know more than them and will argue with ur doctor about ur drug choice ur putting them on! That's not their job! Their job is to get a prescription and fill it and they can't even do that! They had a great pharmacy staff but can't keep them cause the pharmacist are assholes and make there own rules!! I was told I had to pick up all my meds not just one that the doctor sent over that day and I said I've been coming here for 15 years and it's always every 3 months I go and refills my prescriptions but some are 90 day and some are 30 so I don't always need them all at the same time plus if I only want to get one for 5 bucks instead all 6 for 90 that's my choice! So I said I've always done this and they said it's the pharmacist so I told them that's not the law and with holding medication that is important to my health because I have an autoimmune deficiency! And they still didn't so my doctor called and he said the pharmacist argued with him and he said he was reporting him and he did and I know they have been reported numerous times for this crap so why are they still able to be pharmacist at all is my question! read more

Rude customer service!! I went in to get my pictures that I ordered last night and the lady told me she couldn't do it because they weren't able to do an 8X10 picture for me. I asked if it is possible I could receive my other pictures she said "NO" she made me cancel my order. She then stated that I received a phone call or message from them last night and I did not receive any message. read more

There is never NOT a problem with the pharmacy here. There will literally be 6 employees behind the counter and still a 30 minute wait for the pick up line or drive through. This happens no matter when I come and what I come here for. I've had to re-enter my address, express payment and health insurance information multiple times creating even more of a delay. Additionally, customer service of the regular store employees is good - but not those working in the pharmacy. I hate to feel as though I an inconveniencing them... read more

Slowest...pharmacy...EVER! The drive thru was backed up. I'm 36 weeks pregnant, but I unstrapped my 15 month old to go inside, thinking it would be quicker. Wrong! The technicians were only helping the drive thru customers, as I stood there with a crying toddler. He was just as confused as I was as to why we were having to wait and we weren't being helped. I understand that the pharmacy gets backed up and busy, but over the years, Walgreens' service has really gone downhill. Every single time I need an rx, there's a really long wait. I try to be patient and understanding, but that's virtually impossible when it happens every time. read more

I have been going to Walgreens 24 hrs Pharmacy at the corner of Lake Houston pkwy for 17 years, they were excellent for 15 years! The past 2 years the staff have been replaced and the service is slow and it's impossible to get them in the phone! There drive through is always slow, I feel like the B team is always on staff! I'm out! read more

I just received one of the most helpful phone calls from Maria Alverez (sorry if spelt wrong) but she informed me that Walgreens is now helping the VA with veterans. Under certain eligibility, you may be compensated or covered by the VA for a clinic visit. This is going to help me along with the many veterans in the Houston area on being seen in a timely manner. Thank you very much for your professionalism and your time! Definitely made my day a load better! -Darwin B read more

I'm impressed with the team work this store has. The store manager, Elaine, was able to answer my call and helped me. McKenzie, the photo technician was helpful. Now there's more reason I print my pictures here for scrapbook. Thank you, Elaine! read more

This is the worst store ever seriously. They never answer the phone. Phone rings and rings picks up then hangs up on me over snd over.. Although if they do they are rude. No wonder CVS is shutting Walgreens down. My story is much bigger than I want to take time for. read more