Never take your vehicle to Costco tire center in humble Texas for any service of any sort. Go to a dealer than to mess with these idiots. I recently took my vehicle there for a simple tire rotation. I stood at the desk for a very long time just to get someone to actually speak to me. A little acknowledgment goes a long way. They don't have a waiting area for their customers. My husband told me exactly what I needed to get done and request and I did just that. A tire rotation for our upcoming trip to make sure we would be safe on the road. We examine our tires and rims before me leaving the house. And I did in the parking lot before going into Costco. However once my service was complete one of the service guys simply gave me my paperwork told me to pay, and that was it. Normally during a tire rotation, one of the service members at any other shop would tell you what the status is of your current tires. But that did not happen. As I was walking out of the store, something said look at your paperwork. And I did. It is Costco tire centers standard to put in your receipts that your car is damaged all the way around. Meaning body damaged, even if you don't have any damage at all, which I didn't. No scratches no dings, but they put this on your paperwork just in case they damage your car! In addition when I walked to my car, I noticed white writing on all of the tires. I had no clue what it meant. Most importantly, I saw the biggest crack on the outer wall of my rim. I immediately walked back into Costco and informed a manager who told me he had the exact same car and understood that this was not rim rash. I filled out a very standardized in store claims form which I later found out later was for accidents in the store. They do not have a claims form for the tire center. the one I filled out was never officially submitted. Both the manager and I took video of my car plus the cracked rim. And when I got home, my husband exploded!!! We immediately looked up online and there is actually another place where you're supposed to submit tire center claims. Which the manager did not share with me. I called that number and was immediately connected to someone that helped me put in a real claim. That Costco claims Member over the phone was the one who told me that the paper claims form was not correct and it should always be submitted over the phone with a live person. After submitting my claim over the phone, my husband and I decided to take our vehicle to another tire shop just to confirm if the rim was still good to drive on. As I mentioned, we had a road trip. This second place immediately noticed the crack and took the entire tire/rim off the car and showed us how the crack would only get worse as we drove, and more than likely, cause major damage or an accident. He ended up calling around and finding someone else that had the exact same rim and we had to pay for it upfront, wait until it was delivered the next day, and replaced. This left me without a vehicle for the remainder of my day. Might I add this was pretty costly! It took a few days before the Costco claims agent called me to ask me if I had any proof of the damage. He said he would go and pull the footage from inside the tire center. In a few days later, he called me back to say there was no evidence of damage. When I asked to see the footage myself, he said he could not give it to me because that belonged to Costco. But I think he couldn't give it to me because there is no camera inside the tire center. It's only a camera facing the desk. He also asked me for the pictures and video that I took. Which sounds suspect altogether because why do you need my video if you claim to have your own? Costco tire and business center gave me nothing for my claim. Absolutely nothing!! I absolutely do not believe they have any footage of the inside of the tire shop. Otherwise they would've been glad to share it, to prove they did nothing wrong. Had I not immediately noticed this crack, we could have been on the side of the road somewhere due to their negligence. And With all the trouble that I went through for that day, having someone else inspect the car, being without a car because it was unsafe to drive, having to purchase a new rim, I felt it prudent to make sure that everybody knows to NOT VISIT THIS PLACE. THEY DON'T KNOW WHAT THEY'RE DOING!!! if you are that desperate for a tire, battery, or rotation, go ANYWHERE ELSE!! and as a reminder, check your paperwork from COSTCO because it will say, even if you have a car straight off the dealership lot, that the car is damaged all the way around. Big red flag. That's because they don't wanna be held liable for what damage THEY DO!
Yelp-when will you allow me to give zero stars for these local idiots? read more