I'm really disappointed with this cut of meat I bought at the new HEB on Morton Rd; it's more fat than meat. I don't recommend it. read more

H-E-B - Grocery Near Me - Houston, Texas

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I had 3 goals when I came to HEB on my lunch break. Stuff to make Birria tacos, a specific creole sausage for breakfast and some eggs that have been elusive all week due to being out of stock or super expensive. HeB had eggs at a great price and I stocked up, we eat a ton of eggs. This HEB is always well stocked but always crowded too. I made a great choice of time and came at the right time where the crowds were minimal. I got everything I needed in about 30 minutes because the store was well stocked. Shout out to the HEB app, it directed me to the exact aisle for the items I needed and there was even a map to show the approximate location on the shelf. Checkout was quick and easy, I used the regular register and not the self checkout but the guys were efficient and friendly. read more

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I ordered a cake. I took the picture copy up to them. I know they are in a rush today because its Valentines day in two days. We'll my daughter birthday is important to me. My husband picked up the cake. I opened it and all you can see in some spots us the chocolate cake. C'mon HEB I never gad an issue till today. read more

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Pictured are a few of my favorite beverages. Heb is so organized and makes it easy to find what I'm looking for. If u haven't tried coconut water, I don't know what you're waiting on. It's good for hydration!!! read more

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Subject: Ongoing Gnat Infestation in Produce Section - Store Concern Dear H-E-B Corporate Team, I am writing to express my growing frustration and disappointment regarding the produce section at your 12680 W. Lake Houston Plwy store. For over a month now--possibly longer--I have consistently encountered a serious gnat infestation among the fruits and vegetables. These gnats are not only bothersome while shopping--getting into customers' eyes and noses--but also follow us home with our groceries. The problem has become so severe that I had to purchase a gnat trap to place near my fruit at home after unknowingly bringing home a bag full of gnats. I reported this issue to store management, but unfortunately, nothing has been done to address or control the problem. The produce area remains in poor condition, and frankly, it's unacceptable for an H-E-B store to allow this level of neglect. I have always trusted H-E-B to uphold high standards of cleanliness and quality, which makes this situation even more disappointing. It is especially disheartening because I have been a loyal customer, and this is the most convenient location for me. Its right next to the bakery and deli and they can get into and live in the flour that's used to bake cakes and bread. Please take this complaint seriously. I hope corporate will intervene and ensure that corrective action is taken promptly. No customer should have to choose between convenience and cleanliness. This is a LIABILITY!! read more

This is my regular store, and I really like the variety of products they offer. You can also find some good deals here. The quality of the meat is excellent, the service is very friendly, and the place is always clean. I also love the new renovation they've done, it feels more spacious and much more organized now. read more

this new heb location at madera run is alot better than the summerwood location, all my items that i ordered and listed in the receipt were curbside delivered to me. im making the madera run my location from now on. keep up the good work, and thank you. at the summerwood location, i had missing items on a couple different orders. money was refunded once i had entered a claim on the heb website. summerwood location has not improved over the years. before the madera run location had opened, i alway shopped at the atascosita or kingwood location, for products and service is always 100 times better than summerwood. im glad madera run is open now, for this location is alot closer, better product and service than summerwood. read more

This is the BEST STORE EVER! They stock everything. Their store brands are as good or better than the National brands. I wish they would bring one to Miami, FL. They will let u sample items before you purchase. Everything is always fresh and good. They have many other non food items to choose from as well. I moved from Texas back in 2015 & H-E-B is one thing I miss the most! read more

I love HEB products. I frequent the store. But Summerwood HEB Market located at Lake Houston in Humble, TX. Their Curbside has the most frustrating management team EVER!! The workers who deliver the groceries to the car are great. But if you have an issue, don't count on management to professionally assist you in any shape, form, or fashion. The culture of the management team is less than desirable or acceptable. It's just frustrating, and they can't problem solve for ANYTHING! The #1 chant of the admin. team is, "We didn't do it." Then they pass you around from one person to the next, without resolve. I have dealt with spoiled meat, opened coffee pods, and missing items, and overcharging. I know that things happen, and I can deal with that. But please work on educating your CURBSIDE management team members on interacting with patrons and problem-solving. I am so frustrated that they have such a great store with such an awful curbside management team. The third experience was a charm. Maybe one day the culture of the management team will improve. read more

This is a really nice H.E.B, I dropped in for one thing and found so much more. This store sells clothes and has a Burns BBQ ... lll drive the 15:20 min to get here. Very clean and has all the specialty stuff that I need. read more

H-E-B - Burns BBQ - Grocery Near Me - Houston, Texas

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I used to LOVE this location, but the great service I used to receive is no more. I have done curbside like most & I've had SEVERAL trips with missing items from order & where I've received clearly expired product or bad produce. read more

Today, the day after Hurricane Beryl, trying to find gas had been a nightmare. BUT, then I found this wonderful store that had the presence of mind to have security directing traffic toward the gas pumps. No one cutting in line, no annoying honking. Just order and fairness. Thank you Summerwood HEB. I am truly grateful. read more

I love this place , no complaints.After the hurricane the managers were very nice trying to help everyone Get in an organized line for Gas. Nick was awesome he was very happy to help everyone he provided amazing Service. read more

Great store, excellent customer support. From cashier to managers Amazing Seafood and meat departments

Love this HEB! One of my favorites. Their produce is always fully stocked and fresh, I hardly run into produce that looks like it's too ripe or soiled. They have a good variety of everything you can think of. Their meat department is awesome. I think HEB has the better meat selection compared to their other grocery store competitors. I love going on the weekends because almost every corner they have an associate giving away samples of various products and are more than happy to sample you whatever they are giving. Their sushi is really good too, BUT I have had days where the rice was a little on the harder side (like it was sitting there since the morning). That's about my only complaint. The workers there are always helpful, it can look like you're wondering around or lost and someone will bound to ask you if you need help finding something. Love this HEB. Never had a terrible experience. read more

H-E-B - Grocery Near Me - Houston, Texas

This review is for curbside pick up orders! I absolutely love it so easy quick and convenient, I only had an issue once, with some items missing I called they fixed it right away had to drive back but no biggie got what I needed and went about my day! read more

Every since this pandemic has happened H-E-B workers are the Summerwood location has became unruly rude and very impatient. I understand their putting their selves at risk every time they come into work but I am also. I am an essential worker at this time and their is no way I would treat any of my customers in a way that would make them feel disrespected. This was my favorite H-E-B but I get way better service at the Kroger's down the street. I am extremely dissatisfied as a customer! read more

I live in the Summerwood subdivision and have watched this store go from nice to terrible . I was shopping Sunday night when two young men were allowed to bring so called "service dogs" in the store . Dirty pit bulls . One of the dogs pooped in the aisle ... really !!!! The apartments and surrounding areas has brought undesirable shoppers but thus was the worst !!! Management should consider and do something! read more

This is my last time spending my $ at this H-E-B, and it's for the particular reason that every time I shop there, the patrol/police always seem to be focused my direction and this last time I swear it seemed like he pulled out his camera and was focused on for me for some reason. Why Idk? I go in, buy my stuff and get out. But this has happened a few times. If I'm your focus, you need to be retrained, but I can take my $ to a different location. I'm sure this one will still be just fine. But I'm not going to have patrol police doing weird sneaking stuff targeting me. Intimidated me?Never said anything or approach me, but what are you trying to take a pic of my car for? Again, this isn't thr 1st time. read more

Although I like h.e.b I dislike coming to this location. For one it's over crowded not, not enough parking and can't shop peacefully. It's like playing bumper cars no matter what day it is. read more

This HEB has some of the best Texas only coffee and at a decent price. Their gas is cheap too and great. $3 per gallon is a deal. Its too bad they don't any markets out of Texas. read more

I absolutely love this location. I don't know if I prefer the men or the food...I'll explain. I met my current beau there, as I visited on a whim. Things are going quite great, and I dare say that he might be the one...Especially since emergent jealousy may lend to my gentler side as I just learned of my first cousin's Christmas Eve engagement.... The sample are also plentiful and easy to obtain. The preparation of min meals, while using their in-house ingredients is always "on tap." I especially enjoy looking for the ever-present yellow coupons. It's amazing to see how the purchase of one item leads to obtaining 5 to 6 free items. I also prefer these fruit and vegetables to what Kroger carries. Things seem a bit fresher and definitely cheaper. So, I guess I need to continually give my new beau a shopping list when he's on his way to see me. Besides, he frequents this place so much that I refer to this location as his hang out spot." I also purchased my Dutch Oven from an HEB. I have yet to use it; however, I got it for a great price. While I think this place could carry more Kombucha drinks, I'll take the one brand they offer--while enjoying the sample. read more

Extremely poor management by store manager. Witnessed racism towards an employee by a customer and the manager telling the employee to apologize to the racist customer. "We take pride in our diversity. Diversity is at the core of our business principles" this is an excerpt from HEB core values "Our Commitment to Diversity" statement. I find it disgusting that a manager would tell an employee to apologize for not wiping down a customers cart a second time when that customer is calling the employee racist names and the employee chooses to stand up for themselves by politely refusing. Clearly diversity and protecting "partners" is not a core value. read more

You know how you go to a store at night and there are only two lanes in order? Grrrrrrr!!! Such a pet peeve!! So glad that this HEB knows that people shop at night too. How did you know????? I guess their name speaks for itself: Here everything's better! Even without the samples galore floating around the store, the setup, the aisles, the general flow of the store has a calming fung shui--even during the holiday season! WIth the exception of the Beltway and Bellaire location, HEB is always worth driving out of the way to shop at into the wee hours of the night. Additionally, there is a clearance section right smack in the middle of the frozen food section. Nice!!! Convenience and speedy checkout. Just one of the few perks of being and Here where everything is Better! read more

Not enough seats to social distance by pharmacy while waiting for vaccine. People came and sat next to me- who knows if they have had Covid vaccine. Also, ladies room went in and only one other person in there and it was a young walking good employee with a long black ponytail that came out of handicap stall. Bad manners! In considerate to those that are handicap. At least it wasn't a healthy 10 year old!! read more

Meat is expensive now a days, after going home and taking the bags off, they had forgot to give me the bag with all my meats in it!! Bro , Khali the bagger come on, like $50 worth of meat read more

Love the Coupons hanging around! Got mochi for $1 off, I got mango cookies and cream, and strawberry, YUM!! Have you ever had mochi?? I don't really care if you have or not but you should take advantage of the coupon. Also very smooth floors to ride around in heelys. 20/10 read more

Apparently curbside doesn't check the orders at all. I have said I'll never be back to this store but this has really done it. Check your groceries before you leave if you're brave enough to get groceries from here. Disgusting that food would be given this way with open bags and mold. read more

H-E-B - Open bag of food from curbside pickup. - Grocery Near Me - Houston, Texas

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PHARMACY REVIEW; We like the store, the pharmacy is pitiful and DANGEROUS! Teenager at pharmacy desk get my prescription mixed up with our dogs. I had to call their corporate office, was told it was taken care of? Does this mean that HEB Pharmacy thinks it's ok for my dogs meds to be on my chart at Baylor? Nothing has changed, was I lied to also? IT WAS NEVER FIXED!!! DANGEROUS PHARMACY!!! I'm allergic to my dogs meds and they are for the dog not me so why can't they fix this? My doctors name is different from our veterinarians name? Dog is dead, it's been over a year and the dogs meds are still on my chart. I'll NEVER SHOP AT THAT PHARMACY AGAIN! DANGEROUS! read more

This location in particularly is always nice! Sometimes it can get a bit expensive if you buy all your groceries there. But they always have great deals so that's definitely worth it. read more

I did a curbside pickup in this location and I received soggy, brown grapes. They are cotton candy flavored grapes so they are pricey. I called back and they said they'd issue me a refund and they just hung up on me over the phone. I called again and they said they already issued me a refund and I have yet to receive anything or an email saying I was. read more

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Was refilling water at the Glacier water station and it ate my $5 without giving me any water. Told an employee, who went and got her manager. She came back and told me that there was nothing that they could do. So now I'm short $5 with no real solutions from the staff. Really annoying. read more

for the past year and now i've been experiencing the worst customer service from this h-e-b. i wouldn't expect this from the location and i thought h-e-b employees are supposed to be friendly and helpful but unfortunately all i get every time i go is a bad attitude and racism from the cashiers and from the manager "ozzie". not only from myself but from my family as well. tonight i was trying to purchase wi the cash and asked for 20 $1's and the employee said "ozzie can i give this change to this lady here?" he replied "do we have enough?" my thoughts was "this is HEB...? the MOST busiest grocery store in our area..." this comment and the attitude from the young lady gave off negative energy and weren't trying to help us. he has given many other customers bad attitudes and would roll his eyes and laugh as if he owns the company him self. PLEASE be AWARE!!! this kind of customer service is very poor and makes me not want to buy anything from HEB. (at least this location) this is the (summerwood HEB) read more

Thus is what my ground beef looked like after sitting in my refrigerator for only two days. Went to go use it and its spoiled. This is is totally unacceptable! read more

H-E-B - Spoiled ground beef! - Grocery Near Me - Houston, Texas

I was at HEB today and I had a basket with a probably about $50 to $60 worth of food. I went to pay at the self-checkout when the cashier put her hands in front of me and said no you can't pay here. Why would you ever tell a customer no you can't pay here. I think it's time to retrain your Associates when they're telling your customers they don't want your money. read more

Seriously, all H E B's are awesome. I have NEVER been to one that was not impressive. I enjoy coming here because of the friendly people and the great customer service. This is my #1 grocery store. read more

Absolutely love this heb it's close to our house the place is nicely kept up with it being clean landscaping always done nicely . They have a good selection of fresh meets, fish, fruits and vegetables all of the time. The staff our pretty helpful and for the holidays they always have things such as chocolate covered strawberries and flower arrangements. They have a great bakery and least but not least they offer great deals with coupons in store and out of the store. read more

HEB made the cake for our Grandparents 57th Wedding Anniversary yesterday and it was beyond amazing. It was beautiful, elegant, radiant, and tasted heavenly. Not to mention we got it for a outstanding price. Thanks HEB for making the cake the highlight of the night! read more

H-E-B - Grandparents 57th Wedding Anniversary Cake made by HEB @SummerCreek location. - Grocery Near Me - Houston, Texas

Always a good experience, they all a lot of the organic items i look for and very fresh seafood . Staff always nice and ready to help when you ask questions . I will always recommend people to shop here . read more

Best HEB ever on hwy6 @ Keith harrow. Th restore is pretty standard, but well kept, nothing super innovative to speak of. But, the customer service here is awesome. That is what's important to me. The store is very clean and the staff is very friendly. My particular favorite HEB employee is Kay. The fact that she is giving samples of wine most of the time only explains my interaction, not the reason why she is so awesome. Just the sweetest woman and will steer you in the right direction on a budget. Very knowledgeable and polite. She is a treasure, the type that you look for in your "home" store. Kudos to HEB for having the wherewithal to recognize a valuable asset. read more