Walgreens's pharmacy seems to have made a remarkable turnaround since I reviewed them years ago. At two recent visits the staff could not have been more helpful, professional and friendly. The computer system and logistics also seem to have been upgraded considerably. Most impressive. read more

This review is about the pharmacy. I went to the eye doctor and got a prescription for eye drops. The doctor told me to give her about a week to get the prescription approves through insurance. Immediately upon leaving the eye doctor, I received a message from Walgreens that my prescription was ready. I called them to ask if it would be covered by insurance because that didn't align with what my doctor had just told me. The pharmacist on the phone was incredibly rude, saying things like, "Why is taking your doctor so long?" I asked if they would notify me when the insurance went through and he said, "Why would we notify you?" When I asked, "So it's just a guessing game then?" he said, "Well, that's your problem." He was so rude and disgusting and had no idea what was going on. read more

Honestly a horrible Walgreens - I've never had a positive experience here, but I truly don't believe anyone who works at this location cares. You can nearly guarantee any visit you have to make for either their pharmacy or for vaccines will become an unfortunate multi-hour event with no end in sight. As you begin to lose hope and scroll through past reviews, you will see the same themes repeated over and over. If you are limited on time you would be better served driving to a much further Walgreens (or any other pharmacy if insurance allows) for a potentially better, less time-intensive experience than this one. I would say I was disappointed in our most recent 1+ hour flu shot experience but at this point I don't know why I'm even surprised. read more

Horrible experience at Walgreens at 7929 Kirby Dr A, Houston, TX 77054, USA. I am an elderly woman, here from out of town for appointments at the cancer hospital, MD Anderson. I inadvertently did not pack my pain medication, so my doctor ordered just a few extra to act as a stopgap until I got home. On Tuesday when I went to this Walgreens to pick it up, I was told that this very common medication was not in stock at at this pharmacy located in Houston medical District. The next day when they were supposed to have it, I went to pick it up, and the pharmacist refused to give it to me because he said he needed to speak to my doctor, even though my doctor (who had left his office for the day) had ordered it. When I pointed out that his arbitrary, unreasonable refusal to give me the very few prescribed pills I doomed me to another night of agony, he was unconcerned and dismissive. Unbelievable and unconscionable behavior! I wish I had the option to leave zero stars. This place should not be in business. read more

The pharmacy department is an absolute mess. They told us they didn't have my medication and to come back the next day when we asked if there was another location that had it they said never mind and to back in 10 minutes. We come back in 10 minutes - we then waited for 20 minutes without anybody answering the window so I had to go inside in pain to ask for my prescription and everybody seemed confused and a hot mess. Terrible read more

I encountered the grossest restrooms at our local neighborhood pharmacy. What does that tell you about a place? I don't think this has been cleaned in years. read more

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Not to be confused with Warmgreens, which is a different store where the AC doesn't work. This is one of the Walgreens that we regularly go to. They usually have stuff and for the most part it's been a good experience. As opposed to the one on Shepherd, where we were followed around and Barbie was accused of stealing something once. Still overall it's been a good Walgreens and Barbie likes coming here on a regular basis and they usually have what we need. read more

I want to start by saying.... Shame on me for waiting until now to leave this review! I have been coming to this Walgreens religiously for years, ESP after work for late night snacks, pet products, cold meds, face wash... the list goes on and on. I LOVE their photo dept too! My pics are ALWAYS ready insanely quick! The staff here is super friendly and helpful. The kind officer at the front door all hours of the night is ready to greet me after a lonnng bartending shift, with a warm welcome and a smile on her face. Charlie, the manager, works the late shift, as I do, and is extremely knowledgeable, warm, friendly and funny! He is great at multi tasking, and always full of energy and willing and ready to help you find a hard-to-find item. He goes above and beyond for his loyal Walgreens shoppers and anyone else that walks through the door! He greets me by name, and such a kind soul. He's a keeper Walgreens! Y'all are lucky to have an awesome, caring manager, like Charlie!! read more

You will be gouged! Went to get some listerine. This was the only location omw home from work that was open at that hour. The 50oz was $12.49!! You money suckers are robbing the surrounding community with these type of prices. I went to HEB the next day, and purchased THE EXACT SAME PRODUCT for $7.98. Walgreens on Montrose, I kindly request that you go to hades with these prices, please and thank you. read more

Walgreens - $12.49 for the 50oz listerine!! Total madness! - Drugstores Near Me - Houston, Texas

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Don't come to the pharmacy before their lunch break at 1:30. We had a vaccine booster appt at 1:00 but when we got our shot it was 1:30. The issue is that the pharmacist was visibly pissed that we were eating into his lunch time. When he gave each of us our shots, he rushedly JABBED it into our arms and even made my fiance bleed a stream of blood down her arm. He even missed my injection site with the band-aid, completely putting it on the wrong part of my shoulder . Awful. read more

This Walgreens CONSISTENTLY misinforms me about the status of my prescriptions and I've never been able to pick it up in a timely fashion. Since I have moved to the area, I've lapsed in my medication every. single. time. The pharmacists are overworked and their phones suck. If this weren't the only in-network option I had close by, I would never use them again. read more

This updated review is strictly for their pharmacy- if you do attempt to come here, make sure you have plenty of time and are not rushing to go anywhere. This pharmacy is always busy and unfortunately slow. I know they have to process everything through insurance and that definitely influences timing but still, it's just painful having to wait here. I made an appointment for a vaccine and there was nobody in line ahead of me. It still took me 25 minutes to actually receive my vaccine from the time I checked in. Luckily the people that work the pharmacy are pleasant. Also, if you plan to come here for a covid vaccine- be sure to make an appointment online because they are currently not accepting walk ins (as of 10/09/2021 but I'm sure that may change in the future). read more

For the second night in a row the Pharmacy hung up on me after putting me on hold for over an hour. I understand it's a busy location, it always has been. After 15 years with them I'm changing pharmacies. read more

Walgreens - Hold Time. (This was the second time so shame on me for thinking someone would pick up after the first night). - Drugstores Near Me - Houston, Texas

They gave me my kids Amoxicillin with out the liquid . Had to go back because it was just the powder .

They actually helped me out. Found there was a glitche and in their computer system. Good to call and find out your order is correct before going to pick up at the pharmacy. read more

if you have 30 minutes plus to waste every time you come in then this Walgreens Montrose pharmacy location is for you! Always a wait in line and staff in no rush to assist. Antiquated systems in place (it appears) and staff move slowly with zero interest in efficiency and customer service. Dirty building and parking lot as well. Avoid if you can! read more

I like the shopping online and pickup service without getting out the car! They are also a place for FedEx shipping drop off. read more

TERRIBLE! The pharmacy is filled with a bunch of liars, who will tell you anything just to get you out the way. They told me a 20 minute wait but didnt think I would stick around to get it. It took an hour plus! One of the pharmacist said he's not going to keep apologizing for lying !! Wtf!? Then the lady behind the counter was talking about me as I stood at the desk. Overall terrible experience they clearly have no idea what they're doing. read more

Horrible management. The pharmacy is pretty manageable but this manager harassed me even after I told her I was not a person she thought I was and continued to follow me through the store. I'll be taking this up with her upper management. read more

Walgreens - This "manager" harassed me and I will be filing a formal complaint with the police. - Drugstores Near Me - Houston, Texas

Another Walgreens stop for me. This store was clean and cashier was very friendly. However bathrooms need work and even though I walked in circles and stood at a locked case I was never asked if I needed help by floor crew (there were several employees around). read more

Walgreens - Front of store outside - Drugstores Near Me - Houston, Texas

Pharmacy at this location has to be one of the worst. I'm not sure if they are short staffed or not but every time I come to this location to pick up my prescription, it feels like they don't have anyone employed. They never pick up any phone calls and will let the line continue to ring forever. I also have sat in their drive thru line for nearly an hour waiting to pick up my prescription. They let the line pile up and pretty much convinces me there is either only one person working or no one at all. I am writing this review as I sit in the drive thru waiting for someone to assist me -- I will not be filling my prescriptions here anymore. read more

Walgreens - Sat behind two cars for 30 min. Finally made it to the window and no one is here!!! - Drugstores Near Me - Houston, Texas

Truly the worst pharmacy I've ever visited. So slow. So rude. So unprofessional. I have waited for extended periods of time to get my prescription and can see the techs not working or attending to customer needs. read more

This is the worst pharmacy I've ever been to. They openly made fun of my race when they thought I was out of ear range. They don't check messages left by doctors and consistently overcharge for prescriptions that have price reduction coupons that are honored at Walgreens locations. Avoid at all costs. Most of The staff is condescending and uncaring. read more

Extremely inefficient drive thru line. After waiting 15 minutes I ended up in the outer lane, and the car behind me ended up at the window. But they serviced the car at the window before me. Super frustrating. Also I had the order prepaid through the app and they couldn't figure it out. Ended up wasting even more time! read more

This drugstore was open at 3 am when I needed it and I'm grateful. One star deducted for having to wait for a cashier to show up. Security guard was nice. Very conveniently located, too. read more

Do not use drive thru!!! It is the worst. Had to wait 40 minutes in drive thru. I was trapped between 2 cars. Called store ... no one cared. I wish my insurance did not force me to use walgreens read more

The Pharmacy and pharmacist at this location are awful. The pharmacist is rude and could care less about your health or helping you in any way. The woman proves to care more about her break than actually serving customers. Take your business to any other location. This one should be closed. read more

This pharmacy has been an absolute nightmare every single time I've used them. It always takes days to get my prescriptions. Half the time they say they don't accept my insurance when they definitely do. I have to call my insurance company to get them to call themselves. Staff is rude and unknowledgeable. Yesterday I asked the pharmacist what time they closed while trying to get my prescription and was told 10; however my doctor tried to contact them at 6 PM about the prescription they claimed to have not received and they were closed. I'm still trying to get that prescription filled. Been on hold for an hour. I'm just trying to get one pill. It's been 22 hours and counting. read more

For a place that claims to be on the corner of happy and healthy, this place is pretty nasty. The staff was very friendly but the bathroom is disgusting. See pictures for reference. read more

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Waiting in line for a prescription antibiotic for 20 mins. I was next in line and the last person in line at 1:30, instead of helping me out get my medication to get out of there. They told me it's their lunch break and proceeded to shut their door on my face and told me they will open up in a half hour. read more

Walgreens - Closed the window as I still stand here by myself. Not a single decent person working to right this egregious, selfish, disrespectable act. - Drugstores Near Me - Houston, Texas

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Okay, so let me re-write this review. CVS is my drug-store of choice, but this Walgreens has sales on falsies - and a colorful section too (hello, it's Montrose). It's also on the way to my usual stops, so it's convenient for me. Check-out is much faster than the Montrose CVS too. Come to think of it. why do I even go to CVS? Ah, the coupons. They've got a Chase ATM, too. I avoid late night visits because there are always homeless people or loitering druggies in the parking lot. The homeless people are harmless; they just want your spare change or whatever cash pulled out from the ATM. However, the few druggies I've encountered are pretty scary. Especially since this parking lot is usually empty (ahem, no witnesses) read more

The other bad reviews say it all, the pharmacy staff make the customer do all the work. I had to work for days to get clarification on very simple instructions on one script - promises of call back never occurred. AND, I just went to get a prescription filled a few days early and waited in a single file line six people deep and when I got to checkout I was told I needed a copy of my vacation itinerary to get my script filled a few days early. No one told me this was needed, and I leave tomorrow morning. read more

I wish Walgreens would open more 24 he pharmacies. I was literally handed off to three or four employees everytime I called. It was bad enough I drove thirty minutes just to get to the Atascocita location but then they tell me it will be an hour and a half for my son's script to be ready. Then an hour later I get a text and phone call saying it is delayed. So I need to call the dentist then she can call the insurance and then to call the Walgreens and let them know if it is approved. Wait so what do you do twiddle your thumbs? This is why I left Walgreens the last time. read more

I needed to create a graduation banner & photo graduation cap for my son for his college graduation while in town. Lucky for me there were not many customers when I needed help, as Ikierra helped me in the Photo Department for hours until we got it right!!!! She was so patient & understanding and I appreciated her for that because I was stressed! Graduation was the next day and my son loved his banner & cap and got so many compliments on the creativity & ingenuity! Thanks, Ikierra! read more

VERY DISAPPOINTED. A few months ago i changed my health insurance provider and informed the store. Lately i found out that the store kept charging the old provider for my presciptions and, in return, the old provider seeing i was no longer covered was charging me. I spent hours on the phone and going to store to try and find the manager to sort this matter out. After 2 weeks of back and forth i finally speak with the manager Erik (montrose store) who: 1 - did not read the notes i left 2 - did not care to listen to my concerns 3 - treated me badly and did ABSOLUTELY NOTHING to try and help. I used to go to this store all the times, i am extremely disappointed in Walgreens for letting their employees ruining the place. I will go to CVS from now on! read more

Always open! Great staff who are willing to assist you with items you need help with.

Redicoulos I was on hold for 40 min to talk to a pharmacist maybe I Should've walked over there read more

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Worst. Most disorganized. Fucked up. Ridiculously mismanaged. Pharmacy. EVER. This has been my go-to places for six years. And I have watched it steadily decline in the last two years. After this refill, I'm goings-on another store. Forever. read more

I've learned to call this place to see if they actually have something in stock, because even basic antibiotics orders seem to baffle them sometimes....their phone system reminds me every 10 seconds that "all pharmacists are assisting others"... over and over and over and, well you know, over. Although I am glad I didn't waste my time going there, I feel the anger within.....building. OK, so 15 minutes of this horse puckey goes on with no answer. At this point I figure, yeah, well let's see how long it takes them to actually answer.....ok, so it was about 15 and change.... Most customers at this point would have said go pound sand, but I endure, gritting my teeth. The young man on the phone seems distracted and when I ask him if they carry this simple product that nearly every pharmacy carries...he acts like he's never heard of it, says "wait a minute" and puts the phone down. You would think I have just asked for some drug to cure a rare tropical disease or perhaps a rare isotope of a nuclear material...no, this is simple stuff that every pharma carries. My mind is now whirling with the potential yelp review I anticipate writing..... I hear shuffling, paperwork, steps, people moving around, drawers opening and closing... all different noises...but there are sounds I don't hear- I don't hear anyone talking and asking if they have the stuff, I don't hear anyone searching a computer. This guy just put the phone down and went on filling other order I think. Then after about 4 more minutes just a brief "uh, no we don't carry it" with the silent expectation that I will go away. Yep, now we are at a full-blown one. God, why doesn't Yelp allow me the opportunity to bestow zeroes on these people? Ok, let's ask ourselves a question - what good is it to have a 24 hour pharmacy that doesn't carry basics and you can't actually get access to in a reasonable amount of time and that once you do, you get treated like, well...you know...? My experience is a 1...the word I would use is...hmmm, let me think...hmmm, can't say it here. Save the effort and go somewhere where they have the stuff you want and you can get to it in a reasonable timeframe. As far as I'm concerned the Pharmacy is a huge waste of real estate at this place. read more

Is there a place so magical that you can get your toiletries and prescriptions, buy crappy technology, print pictures, and send your mail through the U.S.Postal System all at once? Yes, it's the Walgreens in Montrose. If you choose to stop by at night, be mindful of the characters hanging around outside--they mean no trouble, they just like your necklace. You can print pictures very cheaply here, but no bigger than 8 by 10 inches. The pharmacy is well-stocked and efficient. The staff is pretty aloof, which is fine by me because I don't want/need ten people helping me find my brand of deodorant like they do at other Walgreens. They have good sales in the make-up aisle, look for the day-glow orange stickies. read more