Came here for a vaccine and it took 26 minutes just to get checked in. The wait was frustrating, especially since I was only there for a quick vaccine appointment. The process felt very slow and unorganized, and I expected things to move a lot faster. I understand that they can get busy, but waiting 26 minutes before even being checked in is a long time. Hopefully the process can be improved because it made the visit much more frustrating than it needed to be. read more

Mia went above and beyond to get my prescription filled quickly!! Great customer service and very pleasant!!

I have been waiting for 30 minutes in the drive thru and there is only one car in front of me. This is the norm . The gentleman in front of me was in a discussion with CVS about changing Medicare charges Last week, they didn't have the prescription ready and told me to come back in 2 hours. I returned in about 2 and a half hours and it was closed. I returned and they told me that they were out. I wouldn't recommend this location to anyone in need of medicine. read more

I love the service and the friendly professionalism. I always receive notifications about my medications and sales that the company is having read more

Does the pharmacy ever care to get customers in/out quickly? Ugh. Several cars in line idling. Is anyone here serious about the ozone? No? Let us sit in line an hour. It is like this every time I have to come here and for several years. Awful, lazy customer service. read more

The lines are long, whether you go through the drive through or wait inside. The wait time is terrible. Even when you get up to the technician, you have to wait an excessively long time, no matter if your order should be ready. We had to wait ONE HOUR in the drive through line to get a prescription. Service is horrible. We will not go back. read more

They need to work on their lane queueing. When I mentioned it when the gal at the drive through came to help me just made an excuse that she didn't know who was next. Ok. When she seems out my scripts and cards, she passive aggressively said she goes I have a better day. WTH? I wasn't rude or hateful or having a bad day... Just letting her know. read more

This is for the Pharmacy side (writing this as I'm waiting for my prescription) They delay to pick up medication is crazy when they say your order will be ready in an hour max. Sitting here for 1 and half hours and they say still about 15 more minutes.... It would've been fine but their attitudes are just unnecessary. read more

The service at this location pharmacy should be ended IMMEDIATELY!!! The black female who works in pharmacy is Rude & disrespectful!!! The pharmacist was incompetent. He told me lies about Med being discontinued and my insurance coverage. They have disconnected my pain regime for the 3rd time; placing me in withdrawals and sick. This is UNACCEPTABLE and I wish we could get a refund to our insurance for such bad service. Now after 9 days of waiting to get my pain med my insurance recommended I find a new pharmacy after she was on the phone with them for 20 mins. I wouldn't give this place a half star! read more

very thankful for denise! she made sure my concerns were taken care of! friendly and helpful! thanks denise !

This is an update to a review I wrote on 4/20/23. After having a really bad experience at the pharmacy on 4/20/23. I still needed my medication transferred. I spoke with a pharmacy staff person the next day. I believe her name is Chandra. she was EXTREMELY helpful and caring. She located another nearby CVS that had my medicine in stock and transferred it. I received a message from the new CVS within minutes telling me my prescription was ready. Thank you Chandra for caring! You're AWESOME! read more

Waited over 25 minutes to pick up a prescription AT THE WINDOW!! No problems on my end or drs office but just extremely short staffed and slow. I was very patient with the pharmacists the entire time, the workers were very polite, just not helpful. Do not use this pharmacy if you are looking for a quick one. read more

Horrible, horrible, HORRIBLE pharmacy. I do NOT recommend. Every time we go, medicine is NEVER ready, even though we get a phone call/txt saying it is. Unless you want to wait 30+ minutes in line each time, I highly suggest a different location. read more

They always have a long wait or line. Then my prescription would be put in before hand and it took a little over 2 weeks to get my prescription back. Every time I went up there I was told sorry it's not ready yet and that it would be expedited. That was not true because it was over two weeks. I'm pregnant and when you're dealing with blood pressure and anemia and high risk pregnancy it's unacceptable. Most of my medications were auto refill so when it don't be ready by the time I run out to go pick up my refill is unacceptable as well. I'm sick of it. read more

Came to this location because it's next to my house. I just wanted to buy cold medicine and it was supposed to be open at 7 AM. It is now 708 and it's still closed. I can't see anyone in the store. read more

CVS Pharmacy - Front entrance with store hours clearly marked - Drugstores Near Me - Humble, Texas

Worst service ever!! The photo machines are always broken. The one that is working only works with '1 hour' but there's only a small handwritten unprofessional sticky note! So I wasted 1 hour selecting my 103 photos from Facebook only to be told I have to start all over again. No apology.. Just a "duh" look with "there's a sign that says Choose One Hour"!! So I will absolutely never come back here again! Thankfully I still like CVS just NOT this store!! read more

CVS Pharmacy - I was supposed to read this! - Drugstores Near Me - Humble, Texas

I don't know why the pharmacy has gotten such bad reviews. Perhaps it was under poor management at the time because I've had prescriptions filled in 15 after giving it in person, even without asking. Fantastic customer service, regardless of who's serving me. Hell even the pharmacist comes to the window when I didn't need help. Perhaps it under different management giving poor service in the past. Or perhaps other reviewers were rude to the employees. Just a thought. read more

I have been laid off work and my health insurance was cancelled recently. The nice young lady at the Pharmacy check out was able to put me on a pharmacy discount card and got my 3 month medication refill down from $90 to $50!Thank you so much!!!! I really needed a lucky break. read more

This review belongs to the CVS on Timber Forest & Atascocita Rd in Humble, TX I've been doing business with this CVS for years and everyone has been great. That is until today when I dealt with someone named Jack. Jack's service or lack there of has me tempted to transfer all of my future business to another local CVS. He needs to understand that talking over a customer, putting them on hold without permission, and NOT listening is NOT good service. I was already mixed up on some meds when I called. Jack made it worse with his sarcasm an inability to listen. He emphasized his "40" years in the business and kept saying "If you have any questions" call him. Jack spoke in pharmacy language and I had to tell him on more than one occasion that I am not a pharmacist and to call the meds by names I recognize. And, he inform me that he was a traveling associate. Yet, Jack has ZERO listening skills. I asked Jack about transferring a prescription and he gave me instructions on how to do it myself....REALLY Jack. When I informed him that another associated did this for me the day before, he then all of a sudden realized that he could do it. REALLY Jack?? The store has lost any of my future business and I will be transferring all of my current prescriptions to another location. There was a totally misunderstanding of all of my meds and I was given a different understanding of what I had picked up vs what I had on backorder. Horrible experience JACK! read more

Never had any problems with this location. You see it's pretty simple, I walk in and pick out things I would like to buy. Then I pay and leave with the typical 4 mile long CVS receipt. I don't engage the employees or ask them over for dinner. I don't ask them to clip my toenails. I just trade money for goods and for that reason I have nothing to complain about. read more

The pharmacist at this location are so rude. The black girl at the window charged my card for medication and never asked did I have insurance she just assumed I did not clearly. Then when asked to refund my money after giving her my insurance that she refused to take she presented me with an attitude. Them they asked us to get out of line while they worked on medication that had been sent to them from my doctor since 4 pm and it was now 7 pm. Note I just was released from the trauma unit from a bad car accident and not one of them cared. Then they requested for me to go in with 3 broken ribs and a punctured lung. Went to speak with the supervisor Meghan and she was totally rude never apologized for her worker never just simply said sorry ma'am. She tried to argue with me while I'm full of meds and only there to pick up a prescription. The main issues was they didn't ask for insurance just asked for my credit card and charged it $65 happily. Never in my life have I had such an ignorant experience at the pharmacy. I'll just deal with CVS down the road to make this easier on myself since they acted like they were doing me a favor. The pharmacist at the window never stepped over to say sorry or even acknowledge me as customer or even take ownership for her mistake. When I tried giving her my insurance on my phone she refused and said you have to write it down. Just being plain difficult during a bad time for me. Very heartbreaking to deal with after Memorial Herman made my stay so excellent and took great care of me I was faced with CVS in Humble. Certain areas in Texas are very much still racist and that's what I experienced at this location. Thank you for making me never want to return. I hope you all are happy with the job you presented to your community. read more

I can't even Give these people one star. Walked up after getting out of the hospital to drop off. Lady at the counter gave me the most disgusting look and said, "how soon you need your medicine?" I said to her it is pain meds needed it soon she said it would take until 5 or 6 hours before ready. Really.... Came to a difference CVS and 20 min it is ready. This place lacks customer service. read more

The pharmacy was very inept and totally unorganized. We tried for 10 days to get a prescription transferred after we moved. Even after a phone call to our doctors office, they could NOT get it. And they had no excuses no communication with us. Finally gave up and took the prescriptions somewhere else. Ugggggg read more

Nothing but great Service at this location regarding the pharmacy. Definitely above and beyond this is the only part of the store that I've interacted with. Keep up the great work thank you! read more

This review is in regards to the photography department. I ordered some prints for Mother's Day expecting quality prints cut to the size I ordered. To my surprise, not only were the prints sub par quality, I had to trim them myself. I even ordered standard size prints 5x7. Very disappointed. Will not be ordering prints again from this location. read more

It is across the street so I thought perfect. Until I walked in. The staff ignored me. After picking up a few things went to stand in a long line to check out and realized the reason we were all waiting was that the cashier was talking trash about a earlier customer and her coughing! Seriously you work at a chain of stores where 70% of their business is "sick people". I wanted to speak to a manager but none was to be found. Needless to say unless I am so sick I can't drive farther I head to another pharmacy down the road now read more

Not only did they give me the wrong antibiotic for my 6 year old but gave me a med that she is allergic to. Had I trusted them and given her the medicine with out checking it myself We would have had bigger issues. Never coming here again. read more