This place is a hot mess. I have never seen slower service anywhere else, but here. This place needs a major overhaul in the way they server their customers. UGH! Stay away if you can! read more

I used this pharmacy because it was convenient on my way to work. Never had any major issues until the past couple months. A couple months ago I had a prescription change. I had just gotten a refill so I told them I was just dropping of the new prescription to put on file. A few weeks later I get a text that my prescription is ready. I went in to pick it up and as I'm walking out I had a nagging feeling that they may have messed up so I check the medication and it was the old prescription. I go back up to the pharmacy and explain that I was given the wrong prescription. Well, since I had left the counter they couldn't return it (that was my fault, I should have checked before I walked away.) Now, since they couldn't return it they would have to call my insurance company and get approval to refill another prescription. I completely understood that, but as I was stopping by on my way to catch a flight I told them I would just keep the prescription, but if they could put a stop on my old prescription or something so that it wouldn't keep filling it I would appreciate it. The clerk said she would take out the old prescription and leave the new one, but would put a hold on it so I would actually have to call or come in when I was ready to get the prescription filled. No problem. Call to get my prescription filled. They have no record of my new prescription, only my old one. So apparently they removed my new one and kept my old one. Awesome. So I asked if they could contact my doctor to get the prescription issue taken care of. I was told I would have to call my doctor and have the new prescription sent to them, since they don't have the prescription. So, not only did Walgreens mess up twice, inconveniencing me, but now I'm being inconvenienced again by having to fix Walgreens screw up. I'm usually pretty understanding, having had positions where I had to deal with customers, but this was just incompetence and they should have at least offered to fix it with my doctor instead of inconveniencing me yet again. The doctor issued the prescription. I'm sure if Walgreens called my doctor and stated that they had screwed up and lost my prescription that the doctor would be more than willing to just send over another prescription, instead of making me call my doctor and explain the incompetence of Walgreens. Rather than be inconvenienced by the pharmacy I would rather be just a little inconvenienced by going to a different Walgreens a half mile out of my way, which is what I will be doing. read more

This Walgreens Pharmacy is by far the ABSOLUTE WORST my family has ever had to deal with. We didn't want to bring business there in the 1st place--we were happy with using the previous pharmacy but due to some idiotic rule, they force patients to go to the pharmacy location closest to their residential address. We have had countless negative experiences there from waiting 2 HOURS after the promised time for a script, incompetent/lazy staff, LIES, not being notified when a script is not available for pickup, waiting in the drive thru line, ETC! The very last straw was the fact that multiple attempts have been made to pickup a script that they never had the correct amount of in the first place when the order was originally dropped off LAST week. Please, save your time, energy, money, and sanity by avoiding this pharmacy. So glad they've built one that's closer so we can finally end this nightmare of dealing with the BS at the Elden St location. read more

I have been using this pharmacy for over 5 years and think that their Pharmacy Mgr is outstanding! She always informs me if there is a problem between medicines the docs have prescribed, she has often called the doctor for me to point this out and even get a med change! She notices when the doc writes the wrong amount for the med (recently a doc wrote that I should take 1 per day for 7 days and it should have been 2 for 7 days) and she called on that. She is very personable as are the people she trains. I would never go to another pharmacy here and would leave this one and follow her if she left this one. OUTSTANDING read more

This store has some of the best customer service around. They are always looking to help you find whatever it is that you are looking for... Even if they have to pick it up from another store. Ken at the front register always tells me thanks for choosing us every time I check out. I love getting my photos done there, even with it being a busy photo lab if both of the kiosks are being used I just upload my photos using the walgreens app right from my phone. I can also scan my prescription bottles from the app too! Such an amazing tool and so convenient. The pharmacist Joan and Minh are so sweet and have helped me tremendously. Not to mention all the managers. My favorite walgreens ever! read more

Hello, They are stuck on stupid limits of 1 or 2 per sale item. Who has time to mess around? The store is nice but small, which is probably why they havo to limit the sale items. read more

This place is awful they take forever to fill your prescription. My prescription was called in 2 hrs previously when I got there they told me to wait for 30 minutes. I came back at 30 minutes they told me to wait for another hour I was extremely ill and was waiting for antibiotics and had to continue to wait the whole process ended up taking two hours. I asked why I had to wait an additional hour - they told me they were very busy. I watched the pharmacist that was so busy stock the shelves behind the counter instead of filling prescriptions!! I came back afterthe hour and it still wasn't ready! I waited near the counter and the pharmacist finally said that my prescription was ready through the intercom. I went up to the counter - the receptionist knew that I was waiting and instead of taking me she ignored me and took another customer at another counter!! I was so angry at this point and said my prescription is ready and she said I was serving this customer which is untrue as she had not started serving that customer before my prescription was called as ready and I had walked up. They then charged me over $40 for prescriptions that I get for free everywhere else I have two insurance which they have on file there is no reason for me to be paying out of pocket at all but they can't get the system sorted so they ended up charging me. I was so ill and sick of the wait and how rude they are that I just paid the price just to get put out of there. I will not be coming back to this Walgreens. I never leave reviews but people need to know. Don't go there!!! Avoid at all cost. read more

This Walgreens pharmacy is understaffed and extremely slow. When I got my last prescription the pills were crushed. I'm done with this place--terrible Walgreens! read more

I will definitely be switching pharmacies after today. I got 3 robocalls and an email saying my prescription is ready to be picked up, yet when I went to the pharmacy, the pharmacist said they had no record of my prescription. That, and for the last 3 months, they've been out of one of the drugs I usually get there. Warning: Don't try to do any refills online. Also, don't complain to Walgreens Corporate customer service about a problem with the website, etc. They'll just get the pharmacist to call you. Maddening! read more

I, (along with my whole family) have been a customer at this Walgreens for many, many years. I have to say- I cannot tell you just how great the pharmacy is. Joan the manager, and Minh-her side kick are the most helpful people that I have seen in years! They not only know us, but remember what we should be taking-know the doctors and follow up with them when necessary.They could not be any more helpful. If we run into problems, they are always there to help us. I would reccomend this pharmacy because of them to anyone needing a place to go. In the past- service was bad.But now, with them there-we trust them 100% to help us, and take care of our needs. Even when they are short handed- they both kick it up a notch to get the job done. Hats off to Joan, and Minh... You guys rock! read more

I've been using this pharmacy since September and have had a few issues with the automatic refills but nothing too dramatic. Until, on 12/26, I submitted a prescription for antibiotics for my 1 year old son who was suffering from RSV and a double ear infection. The prescription wasn't filled when I stopped back in to get it and the young woman at the drive thru told me they do not accept my insurance... I told her she was misinformed, that I pick up 2 prescriptions monthly which are billed to my insurance. She told me that she couldn't fill it, they were short handed and insisted they didn't accept my insurance and to go to CVS. So my very sick son and I spent 1 hour waiting for Walgreens to NOT fill his prescription, waited an hour and a half at CVS for them to create a new customer profile and fill it and when I got home I called my insurance company and was told Walgreens does accept my insurance! And it's listed on Walgreens' website that they accept it. It was so infuriating! They need to retrain whoever that woman is not only on the insurance they accept but on basic customer service. I've been using Walgreens for over 10 years in both San Francisco and New York but I'll have to take my business elsewhere. read more