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    Walgreens

    1.7 (91 reviews)
    Open • 7:00 am - 11:00 pm

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    3 years ago

    I had to call to check something out and Darren was more than helpful. I appreciate him going above and beyond to help me out!

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    Page 1 of 3

    Ask the Community - Walgreens

    Review Highlights - Walgreens

    “I had to call to check something out and Darren was more than helpful.”

    Mentioned in 2 reviews

    Read more highlights

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    Ulta Beauty

    Ulta Beauty

    3.4(115 reviews)
    2.8 mi
    •$$

    While in Henderson I had to return a brand new eye shadow that crumbled as soon as I opened it:(…read more I popped in to make the exchange which went very smoothly. The associate who helped me was very nice which is one of the reasons why I prefer Ulta Beauty! The store was very clean and well organized. Plenty of stock on the shelves. Parking is plentiful in the lot. It's located between my favorite stores...Ross & Marshall's! ~ and that's all I have to say about that...

    This review is for the manager Mary and a very negligent and apparently ego fragile stylist…read more"Andrea." First of all, I have never seen a more cowardly act by a manager in my 59 years on this planet. My wife who has for years been a customer at this establishment mainly getting her hair colored by an amazing stylist named Milan. For years she has paid to get a hair coloring without experiencing any issues with Milan and on a few occasions other stylists. On the day of the incident she had to settle for a stylist named Andrea because Milan was not available that day. Never having any bad experiences, she thought what the heck and gave her a chance. However, this would not be the case with Andrea, she was unprofessional and actually harmed my wife with her negligence and an unwillingness to listen to the customer's needs. She repeatedly claimed the way Milan whom has successfully colored her hair for years was doing it incorrectly! Andrea and her flawed ego failed the number one ethos in customer service "listen to your customer." She left her with chemicals in her hair way too long and was negligent in her attention to the process. My wife was so upset when she came home with an incomplete hair coloring and burns because of the chemicals left on her head by Andrea. My wife has always rewarded great customer service with great tips and verbal praise. I ask this question: Why for the first time over all the years of being a regular customer was there all of these issues with this stylist? At the moment this was happening our cowardly manager Mary "claimed she understood why my wife was upset and claimed she was out of practice but could possibly help." My wife did decide to leave to mitigate the damage as she was upset and experiencing burns. Weeks later she decided to try to book her regular stylist Milan only to be told that the Ulta manager Mary is banning my wife from coming back even to her regularly scheduled stylist Milan, and stating "Andrea's confidence was shaken by the event" which by the way Andrea caused herself with her ego and negligence!! WTF?? Mary, it is called remedial training in the corporate world and I am not sure that your manager handbook says to ban longtime, loyal paying customers from coming back. I am certain that is probably not what the store owner or corporate Ulta envision as an appropriate course of action or solution to the incident. My wife is a very understanding person and the fact that there has never been an issue over the many years until this incident with Andrea suggests the problem is not with the customer but perhaps with your employee. I am writing this review on my own experience based on what I saw and the incredibly inappropriate decision to ban my wife from her normal stylist Milan. Mary your decision to ban her is a big mistake on your part and I can guarantee you this is not where it ends. I will be diligent in ensuring I have this discussion with whatever form of leadership above you. I am retired with 36 years of service in the United States Military that has nothing but time and motivation to ensure your bad management decisions are held accountable. My wife has no idea that I am writing this review but I do know she is upset and angered by your cowardly management practices and would rather have seen you make the appropriate decision to discuss the situation with her like a rational and competent manager would in order to solve the problem. Respectfully, Daniel Dizacomo

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    Ulta Beauty

    Ulta Beauty

    2.9(250 reviews)
    9.5 mi•Southeast
    •$$

    MAKE UP, MAKE-OVER PLUS MORE BEAUTY FOUND HERE!…read more Perfect day to get to Ulta Beauty for some new products or just browsing. Brought my daughter to get her birthday gifts and she loves using the Ulta brand...it's a great brand leaving her skin fresh and natural. Other favorite beauty brands also found here and it's always nice to explore. Today's promo was a really cute large pink and orange tote bag with any $19 plus Ulta brand qualifying purchase. Of course, nice to use the Ulta points for purchases, too. Everything in the store is really nicely organized and stocked with a few items low or out of stock and some discontinued but that seems normal. The team here is helpful from every angle. A new male team member there really went above and beyond to help us. It was appreciated. This store location is found at the back of the Silverado Ranch shopping plaza off of Eastern and Silverado Ranch. :)

    This review is on the Salon experience. I needed my makeup done for a wedding and experience was…read moreamazing! Price: $70 Full Glam (Worth it for a big event) and $50 for everyday makeup which I also think is worth it if you are going to something where you are a guest or just want to feel hella pretty. Appointment: I booked super last minute and they were able to squeeze me AND my partner in! Vibes: SO HIGH! The color match lady was AMAZING. she matched my skin shade exaaactly. Our makeup artist, Evyn, was also so sweet. I went for a final reveal approach because people told me id look WILD before it all came together and laaawd did it come together, girl! Add On: a little girl was throwing a glam birthday party in-store while I was there and it was tooooo cute. I recommend! See picture for my final reveal and this faaaaace that took me to another realm. Thank you so much Evyn and color shade lady who's name I forgot!

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    Too Cute Beauty Lounge

    Too Cute Beauty Lounge

    4.8(30 reviews)
    0.5 mi

    I had my first haircut appointment with Alexa today. I am…read morealways very apprehensive of having a new stylist cutting my hair. Alexa asked me how I would like my haircut and if I had a picture of the style I am looking for, I showed her what I wanted and then she went to work on cutting my cutting my hair exactly like I wanted. I can't say how happy I am with my new stylist Alexa. She is a godsend and has a new client forever. The shop is beautiful and very clean. Thank you Alexa. I will let everyone I know how wonderful you are.

    This review is specifically for Alexa. Took a little while to write this and I mean I'm about a…read moremonth too late lol. I just want to come on here and compliment Alexa for the awesome service. I booked a hair cut for my daughter and she was running a special that includes cut, wash, hair mask, and style. We came about 20 minutes early before my daughter's scheduled appointment and she was ready to take us in, we didn't have to wait. She took the time to talk to my daughter and ask her what type of hair style/cut she wanted and even gave her some tips on how to style her hair for school. I love that she took her time and didn't rush us. She gave my daughter a positive salon experience compared to what she's experienced before. The salon is clean and they do have a comfortable waiting area. Lots of parking available so you don't have to stress about finding parking. Thank you Alexa for your services!

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    SEPHORA at Kohl's Green Valley - 11/16/2023

    SEPHORA at Kohl's Green Valley

    3.9(7 reviews)
    6.2 mi

    It would be nice if the short Philippine women would stop assuming that just because you come in to…read moreuse the free already open TESTERS that doesn't mean you are stealing. And asking if I need help 3 times sure doesn't make it obvious or anything

    I made sure to get her name but Lillian is the only thing that saved this review. I came in to look…read morefor perfume as I was shopping around I've been walking around for at least 10 minutes and not being acknowledged by any staff. The lady at the front definitely looked at me, then looked away (no greeting, no asking if I needed help). I eventually came up to her to ask if they had an item in stock. The lady in front asked another worker to look for the item. She looked it up on their device and she said nope, don't have it. So I continued to walk around some more until Lillian came in. You can tell she had just clocked in to work/showed up and she was right off the bat asking if I've been helped, can she help me, perfumes she recommended as she's putting her purse away. I even asked again about the item the other ladies said was out of stock and Lillian opened the drawers and went to the back to actually look for the product. Her customer service went above and beyond. They definitely should hire more ladies that actually want to help other ladies out. A small interaction can leave a big impact. If Lillian didn't show up, I would've left the store and took my money elsewhere.

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    Walgreens

    Walgreens

    1.8(114 reviews)
    5.3 mi
    •$

    They need to shut this pharmacy down. I was just advised that two days ago, they billed my…read moreinsurance for a prescription that I never picked up. That's concerning and makes me think they may engage in fraudulent activity. They initially told me my prescription was $15. I told them that is not possible as I have dual insurance. They suddenly lowered the price to $5 when we expressed concern. Something is not right here - do not send your prescriptions here.

    Jacob and Jessica were extremely immature and unprofessional. I received a call from Jacob letting…read moreme know he was missing a piece needed for my banner, but assured me he could still make it and would start working on it right away. Two hours later, I arrived expecting my banner to be ready. Instead, Jacob and Jessica were standing around chatting. They told me they would start it immediately and that it would be ready in about 10 minutes. I agreed and waited. After 15 minutes, I checked back and nothing had been completed. At that point, I was told it would be another 20 minutes. Had I been given an honest timeframe from the beginning, I could have gone home and returned later instead of wasting my time waiting in the store. I completely understand that machines can be slow or that delays happen, but clear communication would have made all the difference. To make matters worse, when we returned, Jacob was yelling across the store while he and Jessica were whispering to each other. Overall, it was a very frustrating experience and the level of professionalism displayed by the staff was disappointing.

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