This is hands down the worst pharmacy experience I've ever had. Every single visit is frustrating. No one ever seems willing to help, the staff is disorganized, and prescriptions are constantly messed up or delayed for no reason. They're either randomly closed, short-staffed, or shutting down early with no notice, which is incredibly inconvenient when you're trying to pick up important medications. Customer service is practically nonexistent -- you feel like a burden just asking basic questions. A pharmacy should be reliable and efficient, especially when people depend on their medications, and this location fails every time. I would not recommend this Walgreens pharmacy to anyone. Save yourself the stress and go somewhere else. read more

There's never any staff around to grab locked items, this is the fourth time I haven't been able to buy stuff because it's locked, I request it and the speaker stays calling someone over for 20 minutes, so frustrating read more

1st No one speaks English, an if you look like you don't speak Spanish, they won't help you,there No hurry at this store, shame,customer service use to good,know they don't care, read more

I visit in the mornings. In and out quickly. Late afternoons can get busy. The techs are friendly.

Follow what is said on your signage. Open and close times are never followed. Better change it to the correct one. Not reliable at all. read more

Walgreens - Went at 10:08pm doors are locked even though the sign says closes at 11pm. Boo! - Drugstores Near Me - Cutler Bay, Florida

You are closing 1200 stores. your store 10470 at South Dixie, Miami Fl is the worst CUSTOMER SERVICE in a premium location. The manager is totally out of touch with the customers. She has convinced the part timers that her most important job is to fill prescriptions and she disregards complaints from waiting customers at inside in a long line or outside waiting for anyone recognize them. I waited more than 25 mins behind 2 other cars twice today. Finally went inside there was another line of customers with one part time employee. I complained about the waiting and finally the part timer called another employee. Inside the prescription were at least 2 other employees. Finally the one inside, a Panamanian decided to help the one in the car who complained to her and she said they did not have employees. My prescription was worth $281. You must be paying a ton for that location and I am sure you are not getting the ROI you deserve. I am changing stores and my prescriptions to another pharmacy where my business is appreciated by well trained employees and not lazy ones who does not care for the company they work. CUSTOMER SERVICE is not RECOGNIZED by your employees and I am literally surprised that the Headquarters are not visiting the Miami stores. the Investors must be really very unhappy by the careless attitude of everyone at Walgreens! Felix Tirado mrt01748@aol.com read more

ABSOLUTELY DREAD THIS STORE These days!!!! I have been using Walgreens for a long time and it was always proficient. I understand COVID changed many things. However Walgreens corporation has taken it upon themselves to task their pharmacies with many more duties relating to COVID. In turn they have not hired the staff to assume all new positions related to COVID. Therefore they over work their staff (probably at the same pay) and neglect the customers that's are there just to business with the pharmacy in regards to prescription medications. I now dread going to Walgreens for anything. And even when you call to do refills over the phone, they keep you on hold several times until they eventually hang up on you! Totally unprofessional and I'm sure all pharmacies are the same since COVID. Sucks there aren't any more mom & pops pharmacies who always kept it real with their customers. read more

Worse Pharmacy in the Walgreens Chain of Stores They have the absolute worst Pharmacist with the worse accent answering the calls. This man (from India I believe) would rather die than help a customer with their Rx concerns. He's rude and ineffective and does not represent this wonderful chain of customer based stores. He needs to go!!! read more

Worst pharmacy in the history of Walgreens. Extremely long wait lines inside, extremely long wait lines in the drive thru. Absolutely terrible. The staff isn't rude, I think the issue is that they are understaffed. I feel bad because it is not the employees fault and always has to hear complaints from the customers. DO BETTER FOR YOUR EMPLOYEES AND CUSTOMERS AND HIRE MORE STAFF TO ACCOMMODATE LONG WAIT TIMES. This is ridiculous. read more

One pharmacy employee attending to the drive up line and the line inside. How is it possible for a company this big be this inefficient...

The pharmacy needs to get it together!!!!!!!!! And STOP TAKING 3 hours for each order they have. PEOPLE NEED THEIR MEDICATION!!!!!!!!!!!!!!!!!!!! For the last three years that I have been living in Cutler Bay it has not changed!!!!! GET IT TOGETHER im only giving it 1 star to write this review, ive been in the line for 35 minutes now. SMH read more

Walgreens - the interior of a car with a steering wheel and dashboard lights - Drugstores Near Me - Cutler Bay, Florida

I have never experienced such horrible service in my life. This Walgreens never NEVER answers the phone. It is so inconsiderate and their is absolutely NO excuse for this service. I was on hold for over an hour!!! They answer and then say please hold numerous times. It is actually incredible that these people get payed to sit and do nothing. They can't even answer a phone. They suck at their job and it shows. If I could give negative stars I would read more

This is the absolute worst pharmacy I have ever been too. I have never had a good experience! Time and time again they lie to you say whatever it is you want to here just to move you along. This is a disgusting place!! read more

Worst pharmacy, stay away, no customer service. Black pharmacist is rude, not friendly. Lines are long because no service. Drive thru is horrible, no green light saying it's open or even red for closed, over 10 mins serving each car, wow! Stay away! read more

The pharmacy at this location never picks up the phone, it's very disconsiderate to the patients needing to get through to speak to someone in the pharmacy Dept. I have called various times on different occasions and I can never get anyone on the line. On hold for over an hour and no response, this not acceptable! They don't even notify when the prescriptions are ready for pick up. Walgreens needs to make serious implementations on their pharmacy department because they lack customer service skills and it's very unethical and negligent for customers needing medications filled not to be attended. Very disappointed at the lack of care and poor customer service provided. read more

Received a message saying the prescription was ready. When we got there nothing was ready and they said the pharmacist had to put in a code and she was on break and It would be 10 minutes. After 10 minutes my wife inquired about the whereabouts of the pharmacist. We were then told it'll be another 30 minutes. When the pharmacist did stroll in in very leisurely fashion it had been a total of 50 minutes , Then they proceeded to wait on everyone else but not take care of the people that were supposed to be prioritized and already waited their place in line. It's a classic example of bad attitude and the left hand not knowing or caring what the right hand is doing. My wife noted plenty of shoulder shrugs and just flat out ignoring people that were supposed to be taken in order. My wife was having multiple issues with a high blood sugar and it was affecting her greatly and this place caused her extreme stress. I was the only one that was able to get anywhere when I went in and expressed myself firmly. I feel it was a circus and they were getting passive aggressive enjoyment out of tormenting my wife. I would not recommend these folks unless it's the only shop on Dixie Highway open and you need medicine even worse than We did! Horrible service NEGATIVE 5 stars if it was possible. The only reason we used Walgreens is because we were on vacation. read more

Slow lines at drive thru. Long lines inside. Staff isn't rude or incompetent, just very understaffed. Try to call the pharmacy on the phone & you'll wait forever and that's whether you are waiting for the Walgreens call center to answer (they are even worse than the store) or the store pharmacy. Now Walgreens advertises an " Express Pickup" by prepaid cell phone scan with a supposed dedicated checkout for fast pickup at the pharmacy that IS NOT EVEN MANNED so it doesn't exist. You'll wait in the long regular line. Bad corporate & local management. read more

I was in there (SW 185 St. & US 1) on 6/24 about 7:15 PM when I witnessed a short hispanic counterman with a thick spanish accent berate a customer for being too close to another customer. His rudeness might've been shocking but for the seeming regularity of it's exhibition at this joint, evidently higher ups don't care, which is why I go maybe twice a year if that! Mean jerks SUCK! read more

Maria the beauty lady will answer any questions you have about anything. She has introduced me to creams, new and upcoming nail polish colors, the other staff is always willing to help out if you need anything. The lines are long sometimes but they try to reduce it. The only reason they aren't getting five stars from me is because they ALWAYS have bums outside. Not like I would like food or water bums either. Bums who want only money..... read more

This Walgreens may not be the best but they come close enough. The customer service I recieve from the pharmacist is very good, prescriptions are ready in a timely manner and the store has a large selection of over the counter drugs. The store coupons are a added bonus and you also earn points on purchases made. This is also my go store for late night candy stop or pharmacy I run into for meds if family members are sick. I don't need extra help just run in get what I need and run out. read more

I only rated this Walgreens one star because I had to. Incompetence and non-communication is severely evident at this location. Not only do pharmacy employees fail to communicate with patients, but the technicians don't even know how to spell the names of numerous drugs. Please visit another location unless you have the patience of JOB and the time of Father Time himself!!! read more

My go to location when I forgot something and all the rest of the stores are closed. I use the most the photo department, my personal favorite because of the friendly staff, especially Patrick, and the book album choices, calenders and etc. You get in and out quickly and if you have the Walgreens card the coupons are automatically applied to your current purchase. read more

This pharmacy is prompt filling my prescriptions each month. The reason I am giving the low review is their customer service when I call the pharmacy to ask a question. The lady on the phone was extremely rude, and that is just not good customer service. Had they left a message on my answering machine worded differently, I would not have needed to call there at all for an explanation. If you want to talk to someone in the pharmacy at this location, go in person, do not try to communicate over the phone. Yikes! read more

For some reason, in my opinion, Walgreens never beats CVS! I stopped by quick to get some snacks for home movie time last Friday, OMG! The cashier took at least 20 minutes to ring me up. There were only 2 people in front of me, it was around 9:15pm and it felt like forever... Now I know if I need something fast I should stick with CVS because it put me in a bad mood for no reason. Did not leave happy! read more