Worst pharmacy on the planet. I only go here because it's where my insurance is contracted. Always…read morean issue, the communication is so poor and just sheer incompetence. Exactly what you want in a pharmacy.

I am extremely disappointed with the level of customer and patient care at this pharmacy. Every…read moretime I call, I am placed on hold for 20+ minutes, which is incredibly frustrating and makes it very difficult to get any questions or concerns addressed. I was also told that my medication would be ordered, but nothing was actually done, and I was left waiting without any clear communication. I shouldn't have to repeatedly call or go in person just to make sure my medication is being handled properly. This entire experience has been extremely stressful. I understand pharmacies can be busy, but patients deserve better communication, follow-through, and basic customer service. I really hope management addresses these issues because this level of service is unacceptable.

Incredible service. The staff are so patient and flexible. The staff is able to multi-task and…read morehandle stressful situations. The place is spotless. It's in a target so very convenient

I am honestly fed up with the rude and unprofessional attitude of the staff at this location. The…read moreservice has gone completely downhill. About a month ago, I went to pick up my prescription on the very last day stated in the app and text reminders, meaning it should still have been available. When I arrived, the large man who always looks annoyed said my prescription had already been put back. I explained that the app clearly showed that day as my last pickup day, but he just kept arguing instead of listening or trying to help. When I asked when it could be ready again, he said, "About 10 minutes, but we close in an hour." I replied that was fine, but he repeated himself as if I didn't understand. It was like talking to a wall, so I just left and came back the next day. Then today (Sunday the 19th), I called through the app to ask about another prescription. A woman answered without introducing herself, and before I could explain, she interrupted to ask if I was a provider or patient. I said patient, and she snapped that I was "calling the doctor line." I told her I had just called the number listed on the app, and before I could even ask which number to use, she talked over me again and hung up. Unfortunately, I have to use CVS because of my insurance, but if I had a choice, I'd go to Walgreens in a heartbeat. As someone who actually worked at a CVS Pharmacy when I was younger, I can say this location is a huge disappointment -- poor communication, zero professionalism, and staff that act like helping customers is an inconvenience.

I have mixed feelings about this location. The pharmacy is…read moreusually a great experience. I go through the drive thru and though theres usually a line, it does move quick. Well to me anyways. Inside, the store is always clean. Very well presented. I havent had any staff members be rude to me. I have encountered being harassed by another customer and the cashier didnt do anything about it. Just stared. But hey ‍. Ive honestly encountered some weird people inside and outside this location. Still better than the one across the street. I used the curbside pick up option for this location and it was great. The system they have in place is really good.

The lady was very helpful. She walked around the store I got everything I wanted. I even met a…read morefriend that I've known for years that's moving to New York.

Can't believe I haven't reviewed this place.... Switched…read morefrom CVS about 4 years ago due to lack of common sense on their part. Not to mention no one seems to speak English at cvs's across Miami. Switched to coconut grove pharmacy and couldn't be happier. I Feel like family every time I go in. They always remember me and always keep the items I want in stock. Dr.Brandts lip care line is my fav. I also Always pick up a candle when I'm there - all the scents are fabulous! I love this place and will never go elsewhere. Today: 10/22/19 (IF YOU OWN A SENIOR DOG READ THIS) I was picking up my meds about 2 weeks ago after spending all morning miserable at the veterinarian (my dog was diagnosed with arthritis). Another customer mentioned trying CBD oil for my dog. Luckily, the pharmacist heard us and recommended Leafywell liquid CBD oil they sell in store. I'm not kidding when I say that my 100lb bulldog is jumping around like a puppy again. He's not in pain. I give him 6 drops in his food everyday and it's like a miracle. His legs aren't sore, his limp is gone, and his appetite is back!! I'm thinking of trying it for myself to see what happens to me after 10days lol. If you have a senior dog with joint or hip pain, you must try this!!

I called the pharmacy today and spoke with an actual person which was refreshing! The pharmacist…read morewas able to help me and I appreciate that service very much.

What a nice service was provided. The pharmacy staff was very attentive and my consultation went…read moregreat. I was able to get all the things I needed for a great price. I was so glad to find this very personalized service and much more. Ps. Parking is in the near plaza and just a couple of steps away.

The service is excellent and available whenever you need it. ######### yelp needs 85 character to…read moreadd a positive statement. Insane

My go to grocery store when staying in Coral Gables. It's an easy walk from my hotel. If you're…read moredriving, there's an okay amount of parking so plan your visit when it's not as busy. This store feels smaller than some other Publix but it has everything I need. Lots of gluten-free items and as with other Publix stores, they often do BOGO deals. Nice, helpful employees.

I was excited to shop at Publix while visiting Florida, but unfortunately my experience was pretty…read moredisappointing. One of the first things I noticed was that the prices were noticeably higher than what I'm used to paying in Texas, which was a bit expected. We asked a couple of employees where to find certain items, and they came across as rude and unwelcoming. After those interactions, I honestly didn't feel comfortable asking anyone else for help. The one bright spot was the deli. The gentleman helping me was incredibly friendly and patient. I was undecided about what sandwich to order, and he recommended the breaded chicken sandwich, helped me choose the cheese, toppings, and bread, and his recommendation was excellent. It ended up being one of the best grocery store sandwiches I've had, and I really appreciated his outstanding customer service. Unfortunately, the positive deli experience was overshadowed at checkout. The cashier and the employee bagging our groceries were rude, and they began speaking negatively about us in Spanish, apparently assuming we wouldn't understand. We do speak Spanish, so we understood the conversation, which made the experience even more uncomfortable and disrespectful. While I truly appreciated the excellent service from the deli employee, the overall customer service throughout the store left a lot to be desired. Based on this experience, I would not recommend this location.

Store is clean. I love the self checkout option…read more This store gets pretty busy as it is on a very busy street with lots of residences surrounding. I love all the coupons I have and me & my son enjoy coming here together. The pharmacy here gets pretty busy so plan accordingly.

1 star (only because 0 isn't an option). STAY AWAY!!…read more Absolutely unacceptable experience at the CVS located at 3215 Grand Ave, Coconut Grove. We brought our 1 year old for photos, a service this CVS actively advertises. Instead of even attempting to do their job, they flat out refused service, claiming that "at that age it's too difficult." No effort. No flexibility. No professionalism. Just excuses. The person in charge, George, was shockingly rude, dismissive, and unprofessional. This is not how anyone, especially a manager or supervisor should treat paying customers. If a service is too much "work" for your staff, then don't offer it. Simple. Customer service here is clearly an afterthought. The attitude was lazy, condescending, and completely out of line. George has no business being in a customer facing role, let alone in charge of others. If you value your time, your family, or basic respect, do yourself a favor and stay away from this CVS. There are plenty of other locations and businesses that actually understand what customer service means. Disappointing, frustrating, and unacceptable.

The whole point of a drugstore is supposed to be convenience. This store sure ain't. Every time I…read morestop in for something or another, there's a long line and not enough staff. Not to mention there are people who apparently go grocery shopping here - annoying. Bulletin: hire more staff or I'll start driving further to a more convenient location.

Genuinely the worst staff in the world. I went 10/15 at 8pm to pick something up that I ordered and…read morethe man looks at me and goes it will be ready tomorrow. Even tho it said today at 5PM. Something is wrong w there printer I looked at it and it just said low on yellow ink but the two dip shits in there can't figure it out. Instead the other man walks up to the printer can't figure it out I look at it trying to see if I can he gets offended and yells "I quit, I can't do it anymore" genuinely concerned with this population of people who really cannot figure anything else. I'll never go back to that Walgreens. And I live a block away

When in Key Biscayne, Key Pharmacy is the place to stop by. I went to grab a few essentials I knew…read morethey would have. The family business carries all types of things, from beauty products to medications. They have some of the most luxurious products you wouldn't expect to find. I was able to buy a couple of European products I was on the lookout for that I knew I would have to go to four or five different places to find. The owners were super sweet. Prices can be steep, but you should double check whether it is one of those luxury products, as that would explain the higher price.

Key Pharmacy is exactly the kind of staple business you expect to find in Key Biscayne. It is both…read morecharming and elegant. It has a welcoming atmosphere with knowledgeable people who care to serve their community and their healthcare needs. I had the pleasure of watching Max take pride in his community and give everyone who walked in his genuine attention as providing care. He told me how important the pharmacy is to both him and his family but also to the amazing people of Key Biscayne. Will be very glad to fulfill my pharmaceutical needs at this respectful practice.

Clean CVS that as well stocked with snacks and other amenities. Staff was friendly and efficient…read more Parking is abundant, but it is a little bit of a pain getting in and out onto the main roads.

What a horrible and rude staff. Didn't know for a store that's open 24hrs there a time limit for…read moreyou to shop! Maybe if you see customers struggling looking for items you can offer assistance rather than bitch! Because you don't want to do your job!