Really nice staff. They were very helpful in getting us what we were looking for. And we were outta there in no time. Thanks!

First I had to call and ask a question of the pharmacist. After 20 minutes nobody picked up the phone. Then I called the Walgreens manager to get a hold of a pharmacist for me. I waited for 15 minutes, they never picked up the phone. Once I got there one of my prescriptions was transferred to another store by the pharmacist. He said it would be ready that night. He said it would be a 20 minute drive. That was OK. I needed it. The next day I drove to get my medicine it had not been transferred. All they had for me after all this driving and waiting is a simple "sorry". Well, sorry doesn't cut it. I like Walgreens, but this one has terrible customer service. What a waste of an hour and a half of my life. read more

I called the pharmacy's phone number and couldn't reach a staff member. After waiting on hold for an hour and a half, I called the store's floor staff and explained the situation. I was told that my call was "not a priority" to the pharmacy and nothing could be done to put me in touch. I understand my pharmacy issue isn't floor staff's fault, but I'd get fired from my job for treating a customer this way. read more

Took 45 minutes for them to realize they didn't add my prescription to the queue to be filled. They finally ask my name, and inform me that they don't even know if they have the medication in stock. 10 minutes later and they let me know that my insurance doesn't cover it, after being told explicitly before that it will be covered. In my time here, I only witnessed ONE prescription being successfully filled and handed over. Staff are rude and slow, communication is awful, and just overall a horrible experience. What a nightmare of a pharmacy. read more

Worst Walgreens I've ever used. Pharmacy is short staffed but also they seem clueless about how to do their jobs. Wait half hour in line to ask about prescription status- they don't answer the phone- and then told to come back in an hour to get the tube of ointment. 20 more minutes to pay. Never again read more

Is there anything less than 1? Worst customer service ever! The pharmacy takes a min of 30 mins every time. Then you get to the front and they 9 out of 10 times don't have your order ready. The text system doesn't work to order & their phone system doesn't work either. Terrible experience every time! read more

They said it should only take 20 minutes to fill my prescription. Ended up waiting for over any hour. Don't know why. There was no line.

How do these guys stay in business? Endless pushing of Walgreens branded stuff, high prices, a virtual revolving deck of pharmacists and endless turnover of low quality other personnel. Stay away! read more

Save yourself the MASSIVE headache, and use literally any other pharmacy. If I had known it was going to take A WEEK, 2 in-person trips to the store, 8 phone calls, and STILL not have my prescription, I would've traveled to Washington to get it filled. I know I'm not alone in my irritation because just in the 40 minutes I was in line the first time, 2 additional customers left this pharmacy setback and aggravated. There are a-lot of ways this pharmacy can improve their patients experience and actually get things accomplished. 1. Make sure the patients that are expected to pick up their prescription(s) are aware that the staff will be taking a lunch break from 1:30-2:00. It doesn't matter if an asteroid is heading straight for earth - this group is not having their lunch break interfered with. 2. There needs to be a method of accountability implemented. If the staff says they're going to call you with updates - they should have to document or be made accountable somehow for making those calls, texts, etc. 3. They should verify insurance, coupon cards, etc., over the phone and confirm that information has been correctly processed before they notify you your prescription is ready to be picked up. Bless their hearts I think they're trying their best and working with what they've been taught, but there needs to be 'higher ups' that come in and do some serious training and simply manage the whole operation. read more

This place is the worst. If you make a appointment for a vaccine do not expect them to be on time. After waiting a half hour past our appointment for a flu shot and were not even checked in yet we decided to just leave. If you want to observe employees who are experts at ignoring customers and who could not care less this your place. read more

Hire people to help the forever long line at the pharmacy. It took me three trips because they said my prescription wasn't there because they didn't check the voicemail - each time I waited 30.minutes in a LONG line while ONE person worked the counter. read more

The pharmacy will have you standing in line for over an hour on any given day. The receptionists move at an impressive sloth like speed that can be akin to the movie zootopia. It's like some screwed up nightmare where a multi billion dollar company doesn't put enough money into an essential component of its business model and the consumer suffers. read more

Walgreens - Long wait - Cosmetics & Beauty Supply Near Me - Bend, Oregon

If I could give it a zero I would. You cannot use their coupons when purchasing items. And this happens each time you go in there. Plus the cash registers weren't working. I feel very sorry for the workers. They were very nice. read more

t employees in the lab went above and beyond to fill my lab needs as i forgot my lab slip from an md in oh. they carefully went over each number of the test on lne from a printed lab slip . both women were so caring and courteous and i thank them as i used uber yo travel so that saved me another trip. carole hagin on november 3rd am. five stars read more

Once again, I have to tell Walgreens that they have the best pharmacist in the business, Andrew has the kindest personality that I have ever experienced in a pharmacy! The support staff is very good as well.Thanks for being an amazing person! read more

Writing this review while I take a shit because it's the only more time I'm willing to waste on this place. The prescriptions are never ready, they don't fill them until you come in and then they tell you to come back and it's still not ready. They seem very inconvenienced about doing their job and like your time is not important. I will not be refilling here ever again and I don't recommend you do either. read more

An absolute nightmare of a pharmacy. ALWAYS a ridiculous line. When you get there they MIGHT be open. "Closed for a meal break" at they're leisure. This place needs to get their act together. read more

This review is specifically for the pharmacy. This is the worst place ever to get prescriptions filled. It takes forever for them to fill the order. I made the mistake of going to pick up a prescription without calling first. I figured since the Dr. called the prescription in 7 days! prior, that it wouldn't be an issue. Nope, not ready "would you like to wait 30 minutes?" Plus, the fact that they are now closed on the weekends make this location all but useless for prescriptions. I don't think I have ever gone (and of course stood in a long line) and have my order actually ready to go when I get there. read more

I'm done with Walgreens pharmacy. Used to be the best in town but no more. Now the worst. I just went in to pick up the meds I called in last Wednesday. Today is Tuesday. On the call they said they would be filled by 3 pm that day. I didn't get a chance to get down there until Thursday after work.... Oops they close an hour earlier than their Hwy 20 store so getting there at 5:10 was 10 minutes too late. So I had to stretch the meds I had left while I was out of town over the weekend. I come in to the store today to pick them up only to find they were NEVER entered in their system to be refilled. So I have to wait again... No ETA on when they will be done since they are short staffed. What is going on? Why does no one want to work there? Why are their workers incompetent and tell me one thing but sabotage me regardless. 9 months ago, their other store on Hwy 20 screwed up my refill request because their staff refused to take my new insurance info even though I told them I had new insurance but the guy assured me it was already in their system. This delayed my refill by about 2 weeks as I recall. Never again. read more

Been on hold for over 20 minutes. Is there one caller ahead of me or two? It keeps changing. I'm trying to find medicine. Not good.

This is specifically about the pharmacy at Walgreens, but I'm sure it also applies to the regular staff. Like most people commenting here, I've had to deal with inconveniences at Walgreens. Long wait times, delayed prescriptions, closed for seemingly random reasons. This is a huge problem and very frustrating for everybody. But it is happening across the country. In Kansas City, CVS pharmacists walked out to protest unsafe and stressful work conditions due to lack of proper staffing. Some 75,000 Kaiser Permanente healthcare workers went on strike over burnout and problems with retention and recruiting. This week Walgreen employees in some states are planning walkouts over prescription and vaccination expectations demanded by corporate management that result in delays and angry customers. On a recent visit to this Walgreen's location, I overheard a man yelling at one of the Heathers because his prescriptions weren't ready. When she tried to explain why he lost his temper. He was so loud and rude that folks in line and the waiting room became visibly uncomfortable. This was NOT her fault. Please try to be patient and nice to the local people serving you. If you want to complain, aim your anger at the Walgreens corporation and let the people in charge know you want this fixed now. read more

This pharmacy has the worst service. If at all possible I would request any other pharmacy. They are closed for lunch 1:30-2. You may get a roni call that your prescription is ready and show up and it NOT be ready. When I came back the 3rd time I waited about an hour to get to the cashier to get my prescription. read more

You'd have better luck playing pick up sticks with your butt cheeks. Plan on wasting perhaps half your day here. Customer service? We don't have it. The parking lot sucks too. Moving on...... read more

The store is fine I guess. Haven't met the pharmacist. But they're a Walgreens so I had my meds called in there, only to find out they close before 7pm on fridays, and aren't open at all on the weekends. How can a pharmacy close early Friday and not open back up til Monday? A lot of medications don't work like that. It's honestly shocking. So if you're trying to decide whether to go shopping there, it's just like any other Walgreens. But using them as your regular pharmacy is basically out of the question. And they don't seem to care either. read more

Long line and a longer wait. Only staffing one window makes the process so slow. It takes about an hour to get to the counter. Not good.

Terrible Walgreens for prescriptions. DO NOT GO HERE. My automatic refill prescriptions have been lost, delayed, or missing over the last 6 months. They are understaffed and the phone system is a living hell. The calls go to a central site where you wait. Then the specific prescription problems go to the local Walgreens with often 20 minute plus waits. I think covid staffing problems have killed this store. read more

I'm sorry to be to adding to the "haters" as someone referred to most of these reviews, but I have to say, I am extremely disappointed in Walgreens and pharmacies in Bend in general. I honestly don't blame the poor overworked staff that seem to be doing the very best they can under the circumstances, but I blame the "system" which apparently allowed me to make an appointment for a Covid test and even sent a confirmation email with explicit directions about my appointment. My first clue that there was something wrong, was that the drive thru window is closed. The instructions were to not enter the store, but go there for my test. So I went into the pharmacy and waiting in line for my turn. When I finally got to the window, the staff looked at me blankly and then told me they didn't have covid PCR tests or vaccines, yet the "system" continues to make appointments for people. This was my last resort in town. I had called my primary care office and they pointed me to the CDC website that led me to Walgreens. I know the pandemic had a huge impact on the health care system as well as pharmacies and a lot of businesses. I know people are sick of dealing with Covid and wish it all to be over. But it is alive and well and people who are at risk still need services. What a crazy world this has become. I used to have confidence in health care services in this community. But that has changed. The HWY 20 location is a long way across town for me. I don't think I'll be going back. And would recommend calling first before heading down there and waiting in line. But it sounds like no one answers the phone either... read more

Always receive excellent customer service. Thank you so very much. Pharmacy staff very helpful

This has got to be the worst Walgreens I have ever frequented. Every single time I ordered photos and it's pre-paid there's nobody there to assist and or they make you wait in one line at the till. although you see other staff members casually walking around what appears to be doing nothing. Not to mention all of the workers are quite rude. read more

I don't know why there are such the haters on Yelp for this store. I had forgotten my medicine at home while vacationing in SunRiver and had my doctor call the Rx in. As soon as the Rx's came in they processed them and let me know they were done. There was a glitch on the doctors side but it got ironed out. The pharmacy tech was super helpful, gracious and friendly and the pharmacist filled it quickly. I was so thankful for the quick and friendly service. I was worried after seeing all the terrible reviews, but my experience was a good one. Keep up the good work pharmacy! Thank you for the cheery service! read more

Doc sent over an Rx on Wednesday, the app showed it would be ready Thursday at noon, then changed to Thursday at 2:00 then again to 6:00. Friday comes around and the same thing. Saturday I called to get a recorded message that the pharmacy was closed until Monday. What kind of BS is this? Glad this was not something like insulin. Walgreens has lost my business. read more

A quick pinch and stop store, huge pharmacy delays and incredibly clean and simple everything a human needs store for small item stops too

They are 1800 prescriptions backed up today. I have waited in line for 45 minutes & then turned away. The management needs to do some thing different as they are overwhelmed. But do NOT have your prescription sent here as it will take literally weeks to get it & then only if you call & stay on hold for 30 minutes & ask them to get it ready. Very disappointed in the management of Walgreens. It is not the staff's fault. They are doing the best they can. read more

This is my fourth time coming to this pharmacy trying to get my prescription transferred, each time they either forget to fill my transfer or encounter some system issue. It took over a week and caused me to go without a prescription for 4 days before they were able to get it at the pharmacy. The wait inside to pick-up your prescription is also over 15 minutes on average. Would suggest going to another pharmacy in the area if possible. read more

Worst pharmacy I have ever dealt with on every level. Nothing much better however in this sorry town.

This establishment shouldn't offer COVID-19 vaccinations given it doesn't have the ability to efficiently process and provide them... dragging people through loops, 22 people waiting with 1 staff member working. Something this important should not be this difficult. Do better! read more

Walgreens - Issues - Cosmetics & Beauty Supply Near Me - Bend, Oregon

Pharmacy has gone downhill. Mixed up scripts and waiting in line 45 mins to be told mMy travel prescription is not done.

Why is the drive thru pickup always so insanely slow? With one car in line, I thought, why not give it a try. 30 minutes later...

would give even less than one star - i called to refill a prescription, and after waiting on hold for 15 minutes, a lady picked up the phone, asked me to hold, and then set the phone on the counter. i could hear her and another employee helping other customers for about 5 minutes, and then she hung up the phone. unbelievably bad service. read more

Good staff but severely understaffed. Never have I waited less than thirty minutes. I wish I could go somewhere else for prescriptions but there aren't many options here. read more