Had a great experience this evening. (As always) I went to the store and they were sold out on the shelf 100% of all baby medication as a result of COVID-19. (People stockpiled) I asked the pharmacy if they had anything in back. The gentleman (pharmacist tech) went above and beyond and was very helpful and compassionate. He offered a few different options that they have in the pharmacy. He called a lady (very nice always helpful) from the store and she went in back and found exactly what I needed. They both could have simply said that's all they have and that's it but they didn't. I am a frequent patron of the store and they are always friendly and helpful. read more

Zero empathy from this pharmacy. We've money here over decades and they wouldn't give a dosage syringe for a medication when a child needed it. Pharmacy tech was clueless and heartless. The County Farm location gave it immediately since they have a freaking heart read more

Worst service ever! Why is this Walgreens pharmacy so service poor? Are they not paying employees enough? I was told that I could have my medication delivered. American seniors can't afford it! Shame on Walgreens! They make enough profits on the meds that are sold! read more

Had Monday 1020a vaccine appt., on 10/21. Check in was easy and staff was friendly and appeared to be efficient. No other customers in pharmacy area and I saw 1 customer in the store. We waited 12 minutes to be called. This may be reasonable for many but for me, it is not. The documentation received states if we are not on time our appt will be cancelled and we would have to wait. Short-staffed? Maybe, but there were other Walgreen's employees all over the store and 1 other customer. read more

Third time in a row where the pharmacy had long lines inside and at the drive thru. My prescription was not ready again. I was told it might be ready tomorrow. Time to look for another pharmacy as this one does not seem to get the job done in a reasonable amount of time. They had 10 hours to fill a prescription I've gotten there before. read more

Picked up a prescription that was transferred from another pharmacy and with the minimal information they were able to apply my insurance coverage and have it ready quickly. Drive-through was minimum weight and pharmacist was very pleasant. read more

Do not go to this pharmacy. They are terrible. Your prescription will NOT be filled on time, the staff is clueless. Walgreens is on a downhill path and about to go bankrupt so these people just don't care anymore. CVS or Jewel Osco are better alternatives!! read more

It happened again , they sent me an e-mail that my prescription would be ready on thursday at 2:30 ,, then again sent an e-mail it would be ready at 3:00 well its friday and the prescription is still being worked on ????? its not anything special what gives ? worst store i have ever shopped at, The other walgreens are nothing like this store . read more

2:15 appt for a shot and sat around until 3pm. I was the only person there when I arrived and they took 3 other people getting the same shot before me that arrived 15-20 mins after me! No explanation other than a sorry from the uninterested shot tech. I switched to CVS for all my needs. read more

Thank you Phyllis for your help! I needed a passport photo and you were quick and friendly. I appreciated your help today!

Do not purchase any VanillaGift cards from Walgreens. The policy at Walgreens is they will not refund the price of the Credit/Debit card once the card is activated. I purchased a VanillaGift card for a friends birthday only to find out the VanillaGift card had been hacked by a hacker in California. It is impossible to correct the matter with the VanillaGift card. You will never get a human when you call the Customer Service number. You will get referred to Website which is broken. Neither Walgreens or VanillaGift card are interested in resolving the Fraud problem. Buyer Beware : read more

We get our prescriptions sent here and have been for years but for the last year they take hours and even a whole day to get the prescriptions ready. Also sometimes you go there and they tell you they didn't have a prescription. Why can't they call us to tell us that? Another time I go there 3 hours after the prescription was sent. They tell me it's not ready and rerun in 2 hours. I return 2 hours later which is half an hour before they close and they tell me it's not ready yet and to return later. This time I said I'm not leaving till they get it ready read more

This Walgreens in Bartlett on Rt 59 has the absolute worst pharmacy I have ever been to in my life. I actually utilized the pharmacy for many years, and years prior it was lead by a pharmacist named Tim, and he was wonderful. Now they have new, younger pharmacists, and they are unprofessional, untimely, and have extremely poor customer service skills. The pharmacy has terribly long lines and wait times. They do not have your prescriptions ready at the time you ordered via the automated system. The pharmacists are straight up rude and unhelpful. They seem to go out of their way to cause the customers additional aggravation and grief. For example, I ordered gabapentin, which I just looked up and is the seventh most common prescription drug in the US, to be filled a week earlier than I had the month before due to a trip I had planned, and it went through fine on the automated system. But when I went to pick it up, the male pharmacist told me he would not fill it early. I was confused, so I called my insurance company, and they looked into it and said there should be no problem filling it as it followed all legal directives and was approved by them. When I told the pharmacist this it infuriated him. His face turned bright red, and he literally yelled at me that it was "his right" to refuse to fill any prescriptions he wanted. I have no idea what was wrong with this young man. He truly appears mentally unstable. After that crazy incident, I decided that although it is two blocks from my house, I did not need to put up with this atrocious behavior or the long lines and impunctuality. I switched to Bartlett Pharmacy, and they are absolutely wonderful. read more

On hold for over an hour and then disconnected. This happened not once but 3 times. Understaffed and incompetent.

I have never been so disgusted with customer service in my life. Specifically the photo department. A bunch of the most miserable, unhelpful people I've ever run into in my life. What a joke. Good luck in life with those personalities. You're lucky you even have a job. read more

Every ti.e I come here to get my medication it seems to be a battle with them or the insurance company. I got the pharmacist can go on break but have a back up manager to verify things. Some people need their medication and can't wait and can't help the timing they show up due to work. For what I pay Jewel Osco is cheaper and way more nicer and professional. I think I am going back and keep tbe stuff here that I have to bc of insurance. I am sooo done with this! It's been am issue all year since I had tonswitch bc of insurance. read more

If I could rate this location 10 stars, I WOULD! My brother and I decided to stop in and see if they had any of the highly sought after Halloween Squishmallows (tiktok trends nowadays...) and Janet not only checked the back, she looked throughout the Halloween aisles, then proceeded to call every Walgreens in the area to see if any were in stock. I've never had someone put forth so much effort to help me. Thank you, Janet!! read more

I have spent over 45 minutes here waiting for 1 Med!!!!! Over 30 people have been in & out since we've got here!!! Sure I would let it go if it were a one time thing but this has happened multiple times!!!! Outrageous!!! read more

WORST WALGREENS PHARMACY EVER!!!!! Bad customer service and very, very SLOW!!!!! Personnel seem lazy and in no hurry to help their customers!!!! read more

Worst pharmacy ever. Every time I go it's terrible. Today I waited 6 minutes in drive through for someone help take care of me. They need more help. read more

Worst Walgreens EVER!!! The pharmacy department really sucks. You will wait forever to get any help and your prescriptions filled. They need more staff in the pharmacy. Very poor organization, it appears no one knows what they are doing. If I could give this Walgreens Zero Stars, I would. However, you need at least 1 star to post a review. If you have time to waste, this is your place!!!! In the meantime, I am taking my business elsewhere. Bartlett Walgreens is terrible.............. read more

Worst service of any Walgreens I've ever been to. First there is no one there physically to help me then when I called to try and locate their new cosmetic line, I was put on hold three times where it sat until it automatically redirected to another line when finally I got a man who said he was the manager. After I explained what happened he completely ignored what I had said and asked me what it was that I was looking for. When I asked him why he didn't think that was odd nor did he apologize he told me how busy they were up at the front and I then told him I would find another Walgreens to go to. This is a shame because it's actually a beautiful new Walgreens and I passed on my way to work although there is another one near where I live in St. Charles and I'm happy to go to that one where they have a very friendly staff and there's always someone there to help. read more

Now that the Walgreens has built a new location and moved across the parking lot here in Bartlett their pharmacy drive-through is horrendous. The wait time is soooo long. I think they forgot about me actually.... But it's only been 15 minutes at least.... We'll see. read more

My 3 prescriptions were filled with minutes. The pharmacist filled the prescriptions while the technician figured out my Medicare and Blue Cross co-pay insurance card billings. I was shocked that I paid less than $4 for what would have been over $250, when two other pharmacists had quoted me much higher prices. Very prompt, courteous service from all staff involved! I'll definitely be back to this pharmacy! read more

Worst service ever. I was need to buy phones for gifts to my children in school, but they sold me just one telling me that I'm trying to play some game with points. read more

Worst pharmacy I have ever encountered. They change help all the time. You cannot form a relationship with the staff since they are always changing employees. Not a customer oriented staff. Inventory must be low since I don't always get my full order. Can someone do some serious training with this staff. read more

Pharmacy cannot handle all the BCBS customers. They need more staff in the pharmacy ASAP!!! I have been there after 7pm and they will let the phones ring and ring and ring, until after 45 minutes they hang up on you. I only go here because I live close by. Horrible horrible! read more

2nd Walgreens visit (both in bartlett) today...corporate philosophy to dramatically understaff stores and that which they do staff the stores have to be purposely trained to move like turtles. Finally paid and no response from clerk upon checkout. I said thank you as she handed name my bag and no response!! If you don't like you job situation then change it! I know I'm changing my shopping destinations!! read more

This was the slowest Walgreens pharmacy I have EVER used. Seriously. I use other Walgreens pharmacies very frequently, this one I have used twice now out of necessity. Never again. Two strikes, so they say.... No one else was waiting, no one else in line.... but over 45 minutes for one single prescription (that is a maintenance drug - nothing "unusual/difficult"). I think they may have taken lunch and then come back to fill it. The store itself is new, very nice. Workers throughout the store were all very kind and pleasant. The pharmacy - nothing good to say about it. Stay away if possible. There is another one not far down the road with much better customer service. read more

Slowest pharmacy around. The people here act as if they are so busy but there's never a person in front of me in line. Twice I've left in frustration. We are moving our pharmacy to CVS. I'm willing to wait if needed but the staff has no consideration for customers time. A new staff would fix this and and manager that cares would help! read more

If the guy behind the counter spent more time doing his job and less time doing his hair they'd be ok. Item rang up way wrong, I had to go confirm as he stood there insisting the price was right. He then proceeds to ask a co worker if I'm right with major attitude and she goes and looks and tells him that I was right. No apology or acknowledgement at all. CVS it is from now on. Their cashier's are always really nice. read more

This is by far the nicest Walgreens around because it's so bright and open inside. I enjoy shopping at this location.

worst ever. been on hold for over an hour and a half. called all departments on my other phone. still no answer. always slow and unhelpful. rude. yes all caps. read more