This place has always been a mess. This last experience was over the top. I went to return an item WITH the receipt. It showed the price I paid and how I paid HOWEVER the receipt was printed with a strip of missing ink down the middle where the transactions ID # was, they knew how much I paid and how I paid yet for 25 minutes I STOOD THERE they were unable to give me a refund. This was a walgreen problem not my problem. FINALLY a half hour later they were able to issue me a refund, how much is my time worth???? This is the second time I've had problems here they are unable to use simple coupons here. They are complete incompetent and I refuse to shop here again. read more

The service is still fast but now I have to remind them of my rewards membership. I use to have thousands of points but they have disappeared. And the past three times required me to manually enter the reward points into an app. read more

They always have things in stock and it's really clean and neat . I'm always greeted when I come in which makes me keep coming back

I love this store! It's my favorite place to shop in Annandale. Everything I'm looking for is always in stock.

Shop here all the time, just sat in 3 hours of traffic needed to pick some med up for my son ran in real quick and my son needs to use the bathroom- only for the staff who were on their phone at the register to tell me no public bathroom. Really!!!! read more

First time i stepped into the store i was amazed how small it feels and how narrow the isles are...it reminded me of potomac store layout. The location is ok it looks like afternoon rush would be bussier due to traffic flow. The shelving is different then other stores i've been to its brighter with the neo lighting and more modern looking. front layout is confusing as well which line to wait for checkout...or maybe i was in a rush to get home read more

I wasn't impressed. It's pretty bare bones on their shelves and walls as of May 20, 2014. I guess it will improve over time. Out west, Arizona, for example, there's a lot more stock. I guess this will improve? read more

I was mistreated at your Annandale store on Memorial Day. I run a non-profit and I am in the process of making bags for children with little treats to jump start their summer break. In an effort to make donations go far we coupon as much as possible. I came to your store with my handy dandy coupons for some black forest gummy snacks. The coupon clearly states that one coupon per purchase of specified product. I planned on doing as I always do and that is separate transactions. The cashier stated that she would have to ask her manager if this was ok. We stated that it was fine as this is protocol for businesses. However, when she called to talk to the manager everything went very sour. She told the manager that, " I have these girls here trying to use a bunch of coupons. Can we take them from them?" I would appreciate it it if she didn't refer to customers and these girls here. For one I am a grown women and not a girl. Secondly, her attitude and posture about the whole ordeal was extremely negative. It was as if we were bothering her to do her job. Next, the manager appears. Actually, I am not sure if Byron deserves that title. He appeared up front with an extremely wrinkled button down with his shirt half tucked in and half out. This is NOT how managers dress for a business in the public. He possessed the same negative attitude as if I had just bothered him from a good nap. He didn't even ask us what we were trying to do. He just stated in a negative manner, " No, No we won't have this, we aren't taking all of these coupons, we don't do that here." We explained to him that the coupons were being used in the correct manner and that he should honor them. He continued to be negative about the situation and just brushed us off like we were nothing. I don't understand the negative connotation with the coupons. Walgreens is paid for the coupon after sending it back to the retailer. I would like some clarification and some understanding about why this particular Walgreens would not take my very legit from the newspaper coupons. I frequent Walgreens often and this incident has me thinking twice about giving you my business. read more

This has to be the worst Walgreens I have been to. The managers here don't know how to talk with customers. I visited this Walgreens two times and both times I ended up walking out angry without purchasing anything. read more

This is about the pharmacy only, although the store itself kind of gives me the creeps. It's always practically empty, and the way the shelves are lit up sees very strange to me... just a personal observation, I suppose. As for the pharmacy, STAY AWAY. First off, there's ALWAYS a line, and although there are two registers, I've only ever seen one person behind the counter. A couple times that I've been there recently, no one is behind the counter, and all of us in line exchange grimaces and wry smiles as if to say "can ya believe this?" On multiple occasions, I've been told to "come back in about an hour," which I do, only to find out that there's been a glitch of some sort, and they can't fill the prescription after all. I was also just told, "your insurance won't let you get this for another month." WHAAAA??? That was for a monthly medication. I need to call CareFirst tomorrow (today is a Sunday) & find out what's going on. My point is, although Walgreens has my cell #, I've never gotten a call or text to say "there's a problem with your medication" so they've wasted my time more than once. On one occasion, while trying to fill a Schedule II prescription, there was utter nonsensical confusion, during which the cost of the prescription basically doubled while I was standing there, then an hour-long wait, then more confusion, unfriendly questioning by the staff (they weren't actual pharmacists), that I finally blew my stack and got very angry. Quick as lightning, a very large, imposing employee was summoned to basically stand in the pharmacy area glowering at me. The entire experience was beyond nerve-wracking and insulting. My doctor is in the habit of phoning regular maintenance medications in to this store, but I plan to ask him to switch it to CVS or Safeway (on 236) where the pharmacists are absolutely outstanding. This is the worst pharmacy experience I've ever had. read more

The store manager, Brian, was VERY helpful to me when I got my car stuck in the snow, in his parking lot. Customer service comes in all flavors. Thank you, Brian! You have a new loyal customer! read more

Hi, normally I prefer to let things go when it turns bad - chuck it for a bad day. I can't on this. Over a year ago, I learned a Walgreens was going up on the ole Fuddruckers site. I was excited to hear the town was getting another pharmacy - CVS is just overwhelmed with its pharmacy service. I decided to take my business across the street to use Walgreens. It was refreshing talk to someone in pharmacy without feeling rushed. Everything was fine until a few days ago when the pharmacist started questioning about my medication where he finally said he felt the medication was beyond the scope of what the doctor should have prescribed. I have been battling mod to severe rheumatoid arthritis since 2001 with the help of what I consider the best Rheunatoid doctor of No. Virginia. Why did he does decide, he felt the medication was beyond "scope of the doctor" so he can't fulfill this prescription. He is not my doctor and his line of question is beyond the scope of question for me to consider, never ever stepping in Walgreens again. I would advise all others to reconsider your business with this establishment. All I want to hear, yes sir - I will need to CONSULT with you doctor on this...it will be ready this afternoon. Fine, no issues but please keep your feelings to yourself - stick to the facts, You Are Not A Doctor! YOU ARE NOT MY DOCTOR! read more