I've been a loyal customer since 2014. Mostly because the Premium gas is about 2 cents cheaper than the gas station at the other end of the block.
THOUGH THIS WILL NO LONGER BE ENOUGH TO KEEP MY BUSINESS.
For the past 6 months, since there was a change in ownership, Speedway (previously Hess) has become the bottom-of-the-barrel in customer service. Still, it was on my way to work so why not?
The WORST customer service experience has come from this place, a woman who hides or does not wear a name tag (the reason for this review).
On a few recent visits I recognized there was a new staff but much to my amazement was not even greeted or made welcome whatsoever (if it were my first day on the job I'd try to at least put on a smile), nonetheless I asked for my usual "10 Gallons Premium" GTR's are high maintenance, swiped my visa and went on to fill gas. The fuel pump stopped at 3 Gallons, the new woman had charged me $10 dollars, so I had to go back and make line AGAIN, this time I had to do some math so I could tell her how much because she couldn't find the Gallons button.
During my second visit I stayed outside to wash the windshield,as the pollen levels were high that day, while my girlfriend went inside to pay for me. When she came back I tried to pump gas, IT WOULDNT LET ME SELECT THE GRADE. And AGAIN she charged me for the wrong thing. This time 10 Gallons but for the REGULAR gas. I had to go back and make line AGAIN. I mean come'on! It's called SPEEDWAY not I-WILL-SLOW-YOUR-DAY.
Fine, next time I would make sure to be perfectly clear. The next time I came for a refill of gas I repeated the grade and amount of gasoline. This woman had the audacity to snark at me and told me not repeat myself. RUDE I'm trying to make sure YOU DONT MAKE ANY MISTAKES.
TODAY WAS THE FINAL STRAW. I waited in line, two registers were opened (a miracle), but when it was my turn THE SAME AFRICAN AMERICAN WOMAN WITH NO NAME TAG closed the register right when I got to the front "temporarily" and left me to wait for a new staff member to come. He ALSO didn't have a name tag and told me there was no "Gallon" button, I assured him there was. And here's where it got interesting, the lady came back and told ME to be quiet while she was doing stock, she said I was being disruptive. What?? I spoke two words. I told her I wasn't having it I ALWAYS pay by the Gallons and that's all I wanted.
She refused to ring up the order and the new guy IGNORED me while she went to the back.
Well that's cool, I just took my $30 bucks and went to the gas station next door for the very first time. The guy who greeted me said he liked my ride and even showed me how to use their pump outside with a big smile.
I guess Speedway doesn't like having customers. read more