Called ahead to ensure I could get my oil changed. Was told sure come in we are NOT that busy. I was gifted a Groupon so I used it to get an oil change. I work in VA but live in MD so my drive thru as about 25-30 minutes. I get to location and inform them that I'm there for an oil change. I was told to park car by glass doors and come in. I stood in line for over 20 mins while salesperson kept pressing the customer before me to get work done on his car. Asking the customer if his JOB is more important than his car. He kept hounding the customer to get the work done today and was adamant about it being done asap. The customer stated they had to come back another day due to work. The customer I believe got a diagnostic done on the car because they were discussing several things that needed to be done. The customer wanted to take the diagnostic report with him so it could show the breakdown down of work and the charges. The sales person refused to allow the customer to have it. Now if a person PAYS for a diagnostic done on a car then they also pay for the report from that diagnostic. So again after waiting 20-30 minutes in line it was finally my turn. I tell the same sales person I'm here for an oil change and I had a Groupon. As soon as he heard Groupon his entire attitude and demeanor changed. He then states I would have to leave my car because they won't be able to get to my car until 5pm/6pm and I had arrived at 10am. There was ONE car in the bay. Why would you have me stand in line for almost 30 minutes if YOU couldn't get to my car right away? I explained how far I drove and that I called ahead. He kept cutting me off. So I told him I would report him to Groupon and let Groupon know how he treats customers with Groupon. If you're upset that customers are using Groupon then don't partner with Groupon. I go to my car and immediately report him be the business to Groupon. As I'm reporting one of the mechanics comes out to my car and says they are ready for my oil change. I explained what the sales person said and he was even confused because he said they had space in the bay for another car and that they weren't busy and could do the oil change. Not a good experience as a first time customer and I will never be back. Very unprofessional and they pressure people to commit to the work needing to be done right then and there. Went to another location 10 mins away and was treated with professionalism, respect, integrity and honesty. read more

Micky and max are the best they stayed after hours to help me with my car best mechanics ever!!

Nothing wrong with the oil change. DO NOT leave cash inside your car! The mechanics will steal the money. Left 10$ in the left side of my car door and it was taken read more

I believe they got a new owner a few years ago and I really noticed the difference. You can tell when somebody really takes pride in making the customer experience as nice as possible. read more

Just got my car inspected there. Very friendly workers and they got it done super fast. Plus, it passed. What more could you want?

I bought groupon Shell Full Synthetic Oil Change with Free Comprehensive Vehicle Check-Over. After the oil change was done I expected the document outlining the "Comprehensive Vehicle Check-Over" result. When no document was provided I asked about the "Comprehensive Vehicle Check-Over" . The mechanic immediately provided the answer: "Comprehensive Vehicle Check-Over" is not included in the service. After some thought he corrected himself saying : No, the "Comprehensive Vehicle Check-Over" was done. When asked what are the results , the mechanic answered the everything was OK. I pressed him asking about brakes. His answer was that brakes were good. I went recently to another shop and another mechanic showed me that my rear brakes were completely worn and there is no gap between pads and rotor. I think that "Comprehensive Vehicle Check-Over" was never done to my vehicle. I could forgive the Shell mechanic that he forgot the full check included with the service, but the fact that he lied to me straight in my face makes me very uncomfortable to go to this shop again. read more

So I really can't say much because I pulled in and got gas & left. It looks like they are part of the Tire & Auto now. The gas station self is located on Rt. 50, which is very busy. The pumps closest to the building are tight & that was the open one so I had no choice but to use it. I did get stuck waiting for the person in front of me to finish & this is my main reason I only gave four stars, although I'm not sure how much they can do to change it at this point. I did everything self-service so I did not interact with any staff nor did I see the inside or their Covid compliance. I also washed my windows while my gas was pumping & my container did not have any paper towels so I had to go to the other one to get some; not a biggie but little details mean a lot. read more

Shell - Gas Stations Near Me - Falls Church, Virginia

5/20/22 Yesterday I was given the opportunity to get a screw out of my passager side front end tire. I met the manager Adam Abutaa who was cleaning up the mechanic shop. As organized as the place was, I thought they were closing down for the night. Nope, Adam informed me he has a case of OCD (Obsessive Compulsive Disorder) when it comes to cleaning. I found Adam to be very helpful and polite. Apparently he is not only a manager, but a mechanic too. He removed the nail in my vichele quickly. In no time at all, I was on my way home. The cost was under $22.00 after tax. I will have my wife come here to get her vichele serviced here. Thanks for your help Adam read more

Always extremely helpful and friendly! Cash discount, free bottled cold water, Free air and without me asking, checking the air in my tires while I'm pumping gas!! This Station has it ALL! I haven't been able to find another place yet that can beat Graham Road Shell for the Customer Service, prices or their ability to care for their customers as individuals.. The ONLY STATION THAT I WILL HAPPILY FREQUENT!! read more

Affordable, efficient, and helpful. Get my synthetic oil change here, always reliable and efficient. read more

Shell - Oil change - Gas Stations Near Me - Falls Church, Virginia

They are fair have quick service and care about you as. Customer. Bill H. Falls Church

This is the best gas station I have ever been to, they are so professional, and so kind. They will help with anything and are extremely respectful and helpful. I was chased by a man who was trying to make sure I had water, it was the kindest thing I've ever seen. I highly suggest this place and nowhere else. Thank you to the owners and I hope you open everywhere. read more

This needs to be your neighborhood go to service station. I stopped going to the dealers b/c the service and care provided by the folks here was great. Oil change was quick and fast. Shop is clean and the employees are kind. The best thing is they listen to the needs of the customer and don't try to upsell things you don't need. read more

Fast and friendly service. Everyone was very nice when I had my emissions tested.

The best gas station in the world with the best employees. So helpful so accommodating and so incredibly genuine. Highly recommend.

Adam and his team are top notch. They treat customers with respect and really over-deliver! 5 stars, all the way!

There's a young white man working late that tried to steal $300 off my card. I generally don't have to go in to use my card but the pump screen prompted me to. I go inside get everything situated. Not even a hour rolls by he try's to steal money. I got a notification from my bank. I've started locking my cards after usage due to so much fraud and turns out this tactic works. He wasn't able to get anything but I also want everyone on their p's and q's at this gas station. read more

The employees are the kindest I've ever seen, they go above and beyond to make sure your needs are met. Extremely clean and great location. Accommodating and very very kind, highly recommend to all, family owned and operated. Great mechanics as well, can do anything and affordable while amazing. read more

Best and most reliable gas station that has the best service in the area. They are honest and very reasonable with their estimates and give quick service. Very pleased with the work and manager is very nice and very helpful. Beautiful lighting and very nice landscaping in the front. read more

This is my favorite gas station. They are always ready to help me with anything involving my car. It is along my routes to and from various jobs I have done and always a good place to stop. Just one example: recently, I needed an oil change, and I asked the owner Adam Abutaa if there was any way they could do it. Adam said sure, and proceeded to change the oil rapidly and got me on my way before the traffic hit. Nothing more for which I could possibly ask... read more

When in the area, this is where I like to buy gas: prices tend to be the same as the station across the street (Suncoco? The one in front of the Giant store) but are much less than the Exxon which is in front of the same plaza across the street and yesterday was 21 cents more a gallon.. If you are a Fuel Rewards member, sign up for email receipts and you will receive one right away, which is fantastic if you need that for an expense report (and then you won't have that little piece of paper which prints out of the pump). The woman at the register at 11:30 am on New Year's Day was nice; I usually just pay at the pump, but had cash this time . Another bonus is paper towels at the pumps (maybe this is just my pet peeve - OK, one of them! - but I always have one in my hand when pumping so I don't have the gas smell on me). read more

This is my new go-to service station for all thing's automobile. Most intelligent and responsive service manager. They run the full gamut from maintenance to complex repairs and I really appreciate a one-stop auto shop. Just had an oil change and new battery installed -- both in record time. Thanks Adam. read more

Always extremely helpful and friendly! Cash discount, free bottled cold water, Free air and without me asking, checking the air in my tires while I'm pumping gas!! This Station has it ALL! I haven't been able to find another place yet that can beat Graham Road Shell for the Customer Service, prices or their ability to care for their customers as... read more

More than just a gas station - they have a garage, sell tires and perform emissions & safety inspections. I have used them for emissions & safety inspections in the past as well as received an auto glass repair quote. They were courteous and helpful. The fact that you can grab a gratis coffee, tea or hot chocolate while you wait or are getting gas is a plus. read more

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Great customer service and Adam the tech is awesome and very helpful worked on my 2002 Dodge Caravan is up and running well again. Thanks Adam and the Graham Rd Shell Gas Station team. read more

Little hard to get in from 50 because traffic usually blocks the entrance so you have to drive little bit further down to make a u-turn to get in. Other than that, price seemed to be average and kept clean outside and around the pump areas. read more

It's a service station, so you can expect to wait. That's a given. I didn't see anything to jump and down about, nor to complain. Really, though...an air freshener in the bathroom and bett er coffee would be an innexpensive bump up. read more

It's a clean place and the waiting area isn't too bad for a gas station. The shop however is very slow. Don't expect to get your car back at the estimated time. They have a "laid back" working attitude. read more

Do not fill up here!! I just got gas here last evening as I was very low. I put in more gas than my tank actually allows. I have a 2012 Acura MDX and the tank size is 21.00 gallons. Obviously I got to the gas station with something left in the tank and it let me put 21.1 gallons in it. MEANING....Their gauges are falsified. read more