Great and fresh food, fair price, beef was tasty and Hatch was super helpful!!!! Definitely worth a try

Absolutely stunning this place! The shabu buffet offers a great variety of fresh ingredients, from high-quality meats to crisp vegetables. The broth was rich and flavorful, The staff were friendly and attentive, making the whole experience even better especially Hatchford. Definitely worth the price and perfect for anyone who loves shabu. read more

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Hatch is absolutely amazing, he gave our party great service and I deeply appreciate the way he worked with purpose

My friend and I came here for their lunch special. It was $35 for members and $40 non members for all you can eat. I love the variety they have here. You get to pick from the variety of broths they have and if you do not like it, let the server know and they can switch it out for you! Then, you go to the bar area and serve yourself the meat. Which is awesome because you get to pick how much or how little you want. They also have a veggie area, seafood area, noodles, and other types of meatball /shrimp ball you would like to put into your hot pot. They also have a "hot" bar where they have cheeseburgers, lobster roll, fried chicken wings, chicken nuggets, french fries, sushi, beef short rib, dimsum. Unlimited fountain drink and lemonades. Also, they have ice cream and melona bars. Their egg tart was sooo yummy! So much flavor, so soft and so flaky. This place is amazing and definitely love the option! My friend ended up getting the membership since her birthday is next month and pretty much the membership pays for your birthday meal and we both got to get the membership price for our lunch. I highly recommend especially if you can't decide what you want to eat. I love the decor and how the tables were set. It's very spacious! PS: They do have a 90 min time limit. read more

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Good quality of meats and variety of seafood, veggies and cold veggies dishes. Hatch provided excellent customer service! Had been dining there few times already. The cut of meats needs to place under the correct sign. The guy brought out the meat always place the meat everywhere. It is like feeding frenzy. Always traffic jammed at the narrow sauce and drinks section. Hot food is so so. Either too bland or too salty. Kalbi ribs were too chewy. Had tried three different times. Overall worth to go just for the hotpot. read more

I've been a member for about 10 months and have visited more than 10 times, but the experience has gradually become disappointing. The food selection and quality have both declined, and weekday service is often understaffed. During my latest visit, the server said they were the only person working. This is an all-you-can-eat restaurant, so customers get most of the food themselves. The server mainly asks which soup base we want and handles payment. Yet the payment screen defaults to a 20% tip, with 18% as the lowest one-tap option. The server also holds the tablet while you choose, which creates an awkward pressure because they can immediately see the tip amount. For a $100 bill, that means around $20 for very limited service. I'm not against tipping, but the suggested amount should match the actual service provided. With declining food quality, fewer choices, and weaker service, the membership no longer feels worth it. read more

We came here to celebrate my son's birthday and we were able to make reservations online which made the process very easy and efficient. We were greeted by our server and he showed us the different types of soup bases we can choose from. I really like that it's individual pots so we can all have our own soup bases. I chose the sukiyaki base and it was not too sweet or too salty which was perfect. I really liked the variety of different cuts of wagyu beef, pork and lamb and also a lot of vegetables and sides options. There was a lot of hot prepared food as well as sushi options. To end the meal I got the self serve ice cream and there were cakes and egg tarts too. The store is very nicely decorated. It's definitely a good place to eat at especially with my hungry teenage boys! We have the chubby group membership so we were able to get member pricing. read more

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Wow! Another chubby group restaurant added to the book. I personally love shabu so this place was right up my alley! It had sushi, hot foods, dessert, drinks, etc. Staff was attentive! read more

Wagyu Factory - Japanese Near Me - Tustin, California

The meat and seafood selection was fresh. Delicious. The desserts were good and so were some of the buffet items. The drinks were all good too. The sushi was mediocre. The cold dishes were good. The fried foods were below average. For the 35 dollar lunch price point though, i was satisfied. The service was just "okay". We were there for 90 minutes and not once were empty or dirty plates cleared. A very clear drop in service compared to chubby cattle irvine The ambiance was nice. Upscale and modern. However, the stations were not cleaned and properly maintained as many areas were dirty and with missing labels. Would i go again? Yea, it is good for the price. Is it comparable to mikiya or chubby cattle? No it is a big drop off. read more

THE GOOD: Overall, there's a good selection of fresh wagyu, veggies, seafood, and drinks. You can go up and get meat refills without waiting. Given how it's wagyu, I like that there were leaner cuts without it being all fatty. The broths we got were nicely seasoned. THE MEH: I wish they had more hot pots in the booths for 6 ppl- there was only 2 so broth choices were limited and fishing out things you put in was a little difficult. The table for 4 had their own pots...Our server came around once or twice then disappeared until it was time to pay. We literally had to bus our own table. *They add gratuity for large groups and only accept one method of payment so keep that in mind when going with a group.* read more

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Lots of options, meat was good quality. I like how you can grab the meat yourself instead of having to order/wait for the servers. Besides meat, there's a variety of appetizers and a good assortment of desserts that include egg tarts, small cakes, and soft serve ice cream. The egg tarts were surprisingly good, although it was very buttery/heavy, so I definitely can't too many of them, haha. The drink station was also great with so many options and the drinks aren't too sweet either. It does get crowded around the meat/food/drink stations though since the aisles are pretty narrow. While we were already impressed with the food, the service we received was even more impressive. Our server Evelyn was a total sweetheart and so attentive to our table. She made hot tea for my parents, helped us defrost our meat, and just brought us anything we needed with a smile and wonderful attitude. Considering how busy it gets, I was blown away with her attention to detail and how quick and efficient she was. I'd definitely recommend this place for any hot pot lovers. read more

Wagyu Factory - Our hot pot and meat/veggies :) - Japanese Near Me - Tustin, California

Great Shabu spot, came for a birthday on a weeknight and the line was not too shabby, we did the upgrade for premium since it's a celebration, +$30 from their base price. This review is mainly for this as I thought it wasn't worth the extra "premium" price, they didn't serve the premium lobster nor abalone during the weekday and you pay nearly the same price I also found that the buffet spread was lacking, lots of times it was not refilled, the ice cream machine and some of the drinks were not working either. Service was also rather slow. read more

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Reservations only, there's an iPad in the front area. Before being seated your table has to be ready. Great staff members they constantly check on us, amazing food selections on meat, veggies, seafood, noodles, dipping sauce station . Their dim sum and their dessert wasn't the best, and surprisingly they had a couple of sushi selections too. Inside is very modern, their drink selections were neat, from your regular drinks to slushies. The restaurant itself is very clean in the inside. When something runs low, they immediately replenish the food which is very nice! The best broth our waiter said to try is the Sukiyaki hands down! It goes very nicely with udon noodles. read more

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We had a great night date on this sunday. Wagyu Factory has several varieties of fried dishes and sushi dishes besides wagyu beef. Staffs are friendly, professional and helpful, especially Hatch, who was our server. He was jovial and professional. read more

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This is easily one of my favorite ayce hot pot spots in OC. I've been here many times and honestly don't have anything bad to say about it. The restaurant is always clean, and I love the interior design and overall ambiance. Everything feels modern, organized, and well maintained. Compared to a lot of other self serve restaurants, the food stations here are consistently stocked, fresh, and clean. The selection is huge. They have a great variety of seafood, meats, vegetables, hot foods, drinks, and desserts. I especially love the self serve drink station but sometimes a machine or two is out of service. I usually get the spicy tonkotsu broth but their sukiyaki broth is really good too. The eel nigiri is my favorite but the salmon can be a little fishy at times. The dim sum is decent but nothing particularly memorable. I also love the wide variety of sauces at the sauce bar since you can customize your dipping sauce however you want. I haven't tried too many of the desserts, but the egg tarts are definitely my favorite. The service here is always on point and everyone is super friendly. Definitely one of my go to hot pot spots! read more

Wagyu Factory - Japanese Near Me - Tustin, California

I recently visited Wagyu Factory that is located in the District Tustin Legacy and had a good visit. The restaurant has a modern and stylish atmosphere that feels both casual and upscale. Everything was clean and well organized, making it a great place for a nice lunch or dinner with friends and family. Parking was convenient since the restaurant is located in a shopping center with a large shared parking lot nearby. The service was also very good throughout our dining experience. Staff members were friendly, attentive, and happy to explain the different cuts of wagyu and menu recommendations. Orders came out quickly, and the overall experience felt welcoming and enjoyable. The food was absolutely delicious and full of rich flavor. Some of the top menu items I recommend are the Wagyu Beef Bowl and Wagyu Fried Rice. We got their Japanese A5 Wagyu plates which was fatty and tasty just right amount of flavor to satisfy my hunber. The beef was incredibly tender, juicy, and perfectly seasoned. They even have a hot food bar and I got some egg tarts a swell. Quite good! They have membership and non membership prices. They also have some specials throughtout the season so my waiter told me to check back often to see what goodies they have. Will be back again soon! read more

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Wagyu factory was a great dining experience. I was planning to get together with a couple of friends. And saw that why the factory was one of the places nearby we kind of just stumbled upon it. Another friend had said that they had been here before in the past. Turns out that this place I'd like opened up since September So it's still a relatively new I've gone to some of the chubby group locations in the past. So I knew what I was getting myself into in the best way possible. There are some confusion at least on the yelp reservation process. If it's under a party of six they do not put you in the VIP area so I wanted to make sure that I was getting charged extra. Prices for the weekdays tend to be a bit lower than the weekends. But this is definitely a place to come and get some amazing shabu shabu. At first, we weren't really sure where things were but here most of the things are self service. There are a couple things that you can order through the iPad. But most of things we would go and get on your own including the meat and the veggies and everything else. There's so many amazing things to get. I had to make a separate trips. The curry rice and the minced beef rice were all really good too I really was a big fan of their egg tarts. They were great. I keep thinking about them. Very phenomenal. I'm glad they opened up a similar Ish location here in the San Gabriel Valley closer to me, so I don't have to go all the way down to Orange County. read more

I came to Wagyu Factory for a work dinner with a large number of colleagues. Although the photos show an extensive buffet whose items you can choose from, many of the cooked items were order-by-tablet only on the week night that I went. Only the desserts, drinks, and sauces were self serve. We were told we only had 90 minutes to eat, so we waited for everyone to show up. The staff was good at explaining the menu. We had a nice large room, but the room was a bit noisy. The restaurant overall had generous spacing. We tried to order as much as we could. We got the premium package so we had access to the A5 cuts. The wagyu was ok, I think I've had better cuts of beef elsewhere. I really enjoyed the sukiyaki broth for the beef. We also ordered a wide variety of sides. Most of the sides were fairly standard. The lobster roll was decent. The wagyu burger slider was very good though. Overall, solid hot pot restaurant but the beef was ok. read more

Shout out to our server Hatch, who was F**king awesome!! From start to finish, he took really great of us and made my low key Birthday celebration that much better! Hatch suggested a bottle of sake w/Yuza juice. We really enjoyed it, Thanks Hatch! We will be ordering this everytine we can order it at this Chubby lication as well as any other Chubby branded restaurant thst offers it! As always the good was really fresh and tasty! We arrived around 1600 hours, which of course, the restaurant was recovering from the lunch crowd and preparing for the crazy dinner crowds that were starting to build up. A few minor observations of the restaurant operations overall: 1. Any specific reason the Non-Asians or mixed Asian diners were seated in the side dining area behind the hostess desk? I thought my Caucasian wife was seeing things until I started paying attention to who was being seated in our area versus the main dining area. 2. A lot of the sliced beef selections were frozen to their metal serving dishes. My wife and I had to prop the metal plates on the broth pot to thaw enough to remove the meat slices. 3. My wife trued the kumquat slushy, and that has now become her favorite beverage there. We're hoping this flavored slushy is always offered! Again, thanks to Hatch for making ths dinner very enjoyable! read more

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Big restaurant located in the District in Tustin. Nice ambience, variety of delicious meat, good service. read more

Wagyu Factory - Japanese Near Me - Tustin, California

Our friend recommended this place and it did not disappoint! Everything was so good! Nice clean place with plenty of food to choose from. I didn't get to take a picture of the broth menu, but they have a good variety. I got the sukiyaki. The tom yum broth was also really good. All their meats were amazing. Definitely coming back because I didn't get the rice! Their rice dispenser had a curry option too! I was so full, I didn't even get to try their desserts, only their soft serve. read more

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We had such a great experience at Wagyu Factory, and a huge part of that was our server, Hatch. He was hands down the best server we've ever had! From the moment we sat down, he was energetic, funny, charismatic, and made the entire dining experience so much fun. Hatch has an incredible personality and knows exactly how to make guests feel welcome. He kept us laughing throughout the meal while also being attentive, knowledgeable, and making sure everything came out perfectly. His recommendations were spot on, and his positive energy really elevated the whole experience. The food was fantastic, but Hatch's outstanding service is what truly made the night memorable. If you're dining at Wagyu Factory, do yourself a favor and ask for Hatch--you won't regret it! We'll definitely be coming back because of him. Thank you, Hatch, for making our meal one to remember! read more

Hatch is really helpful during our visit. Like how the set up for people to get food on their own. Will come back again with family. Thanks

Hattch was an amazing server best service I've had in a long time. Food was great and overall great place will be back soon read more

Wagyu Factory - Japanese Near Me - Tustin, California

amazing service. Our server, Hatch, was enthusiastic and kept checking on us. outstanding meat selection, as usual.

Food was solid and service was great. Our server, Hatch, was super helpful, attentive, and a good vibe. Coming back again for sure.

Hatch was good & quick. Very energetic fella but great service Will come back again for an 8th time read more

Hatch brought the energy and made it a wonderful experience. Loved the variety of meats and buffet of other things. Everyone got their own broth, so no fighting. The beverage bar had soft drinks, smoothies, etc. grab some ice cream or egg tart for dessert. You can chill and hang with friends and try each others' broths. If you're lucky enough to have Hatch, he may bring you a custom dessert. read more

One of my favorite AYCE hot pot places. They offer a large variety of dishes and the meats are of higher quality. I love that it includes drinks including slushies. Lunch and dinner are almost the same food with the king crab legs offered during dinner. The king crab legs aren't really king crab. I don't care for it much and it runs out super fast. They have a new batch every half hour but you have to hurry and line up. In terms of prices, I do have a membership which essentially almost pays for itself since you do get to pay a discounted "member" price and receive a free meal on your birthday. I came in for lunch today and was surprised to see a price increase. They haven't updated their prices online yet so I wasn't expecting it. When I asked the manager, I was told that prices increased over Memorial Day. Previously lunch prices were $30 for members, now it's $35 which is a big jump. Basically those who paid for memberships are now paying the previous non-membership price. read more

Hatch is an amazing server, very attentive and pleasant. Came around 5 PM as a walk in and was seated right away, it was perfect because the restaurant wasn't crowded yet. Here for the wagyu obviously so i had 2 plates of it and it was top notch. Had a few of the hot pot items, vegetables and crab. Made myself a nice mix for my dipping after. Not much of a soda or sweet drinks, should have asked for water or hot tea. Nigiri sushi rice were a bit hard so i didn't love that nor the takoyaki. Will definitely stick to the wagyu and vegetables next time. A few dessert choices, i only enjoyed the chocolate/vanilla soft serve. Overall, great food and good vibes! read more

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Love the meat, veggies, seafood, and hot food selections. The dumplings were just ok. The ice cream machine was out of service and the milk tea machines were empty. Love that you can just grab whatever meat you want rather than having to order them. The broth was good but they do get extremely salty. The servers come around asking if we want to add water to the broth which then makes the broth taste bland and then get salty again as it boils and loses its flavor. Nothing notable to mention about the service. It wasn't bad but it wasn't great either. Will give them another try soon. read more

Wagyu Factory - Japanese Near Me - Tustin, California

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Chris and Evelyn Rocked During Tonight's Dinner Service. Hope To Be Back And See Them Again. This location is a cleaner location to have Shabu Shabu. Everything is labeled in sections. More spacious to move around. Food wise. You'll get enough to feel you didn't overeat. read more

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Place is great, they have unlimited beer sometimes. Food is fresh and tasty and would recommend

I am a fan of the chubby club, so it's been on my list to try wagyu factory. Unfortunately I would rank wagyu factory at the bottom of the other restaurant offerings. I didn't feel the food at that bar was exciting and the items were not replenished often so I was constantly eying the bar for the next batch. The meats itself want also meh, but perhaps it's because I opted for their standard instead of premium option. But still! For $50/person I'm expecting some better cuts than was available! The highlight though was our server Hatch. He is such a character and knows how to bring in the energy for a good time. We were lucky to have him as his service was great! Hatch is the sole reason I would give this place 4 stars. The ambiance was nicely spaced with good booth seating. read more

The restaurant is an elevated shabu shabu factory. I was really glad I got to go with family. My mom had found it on yelp and we were blown away by the variety of dishes that were there. For special occasions this is the place to go as you will see the pictures attached to this review. You will notice that each food is prepared with great thoughtfulness. There's regular upkeep of the area. They also said there's some servers who are very fun and other servers who are respectful of the precious time you get to spend with your loved ones at the table. Whoever you get I hope you enjoy the company. Our family certainly enjoyed ours! If you become a regular visitor of this place be sure to download their app. For us this goes beyond usual budget however, I am sure that with well calculated budgeting you can make it work if this becomes your favorite place to go! Ingredients are fresh and the variety of foods is incredible. In the background KPOP songs were playing during our visit. They also played "Golden" from the movie "KPOP demon hunters" that made us laugh God bless you all+! read more

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Server pressed to get larger tip. When I asked how much was included in the bill already, he said 18%. So I added 2% more so he could get 20%, to which he stated that I was too generous sarcastically. I worked hard all week and come out to spend money on a meal with family, I don't need an attitude from a server at a buffet. Will not be back. Came in at noon on a Saturday. read more

This place is by far the best deals for lunch. The service is amazing and super attentive. Lunch gets busy fast so make sure to show up right when it opens. Everything on the menu that you can grab was amazing. The ambiance is very relaxing. The slushie machines hit the spot with the hot broth. We got the spicy one and the sukiyaki. Both broths are hands down 5/5. The meat is super quality Wagyu and it literally just melts. So good. I wish the ice cream machine worked. The unlimited sliders hit the spot as well. Everything is a solid 5/5. read more

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Man, the Chubby Corporation really knows how to build restaurant themes. Came here on a weekend for brunch and it was just a great spread and such a good selection of food. Surprised to see the wagyu burger and lobster rolls. The drinks are included and they offer unique flavors. As a taro fan, happy to see they have taro soft serve. Bonus points for that! And, get the membership as it applies to all Chubby Corporation restaurants (but not the same perks for every location) if you even plan to dine with them 2-3 times a year. Check out my pics! read more

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I've been here several times for weekday lunch, but this visit was a bit disappointing. The first thing I noticed was how dimly lit the restaurant was. At first, I honestly thought they might be closed because it felt unusually dark and not very inviting. And restaurant appeared empty. The biggest change was the ordering system. Previously, most of the appetizers, banchan, meats, and sides were displayed, making it easy to see everything available before deciding what to order. This time, everything had to be ordered through a tablet. For me, that took away a big part of the AYCE experience. The tablet also slowed things down and made ordering less enjoyable. Without seeing the food, it's harder to plan your meal, and small items like kimchi count toward your item limit. Sometimes I only want a single side, but it still uses one of my selections, which leads to either skipping items I want or ordering more than I need. It just feels less efficient and creates more food waste. The food quality itself was about the same as I remembered, although I still prefer the overall quality at Chubby BBQ. The staff, when we needed them, were friendly and attentive. On a positive note, the new Chubby Wings were excellent--probably my favorite item of the meal. I'd honestly order those regularly for takeout if they were available à la carte. If the owners/management see this, is that something you'd consider? A Chubby Wings and egg tart combo would be an easy order for me. I also thought the soft serve was noticeably creamier than I remembered, and it was a great way to finish the meal. Overall, this visit was a step backward because of the new ordering system. If they return to the original setup where guests can actually see the food before ordering, I'd happily come back. Until then, I'd probably choose Chubby BBQ instead. read more

Wagyu Factory - Japanese Near Me - Tustin, California

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Honestly, this place went downhill fast. My girlfriend and I come to this location a lot. It was spotless when it first opened. But now, there are weirdly a lot of gnats everywhere, and I feel like that says a lot. The entire store is just dirtier in general. Dropped stuff on the ground that doesn't get picked up, etc. For the price + meat quality, I would not be enthusiastic about going back. Service is always great though! read more