This Waffle House used to be my FAVORITE place to eat in the Halls community of North Knoxville. Now that I'm no longer local, it was a treat to be able visit this restaurant again. Although, that was not the case this time. I planned on there being quite a few trick-or-treaters finishing up their rounds with dinner, so I waited to visit during the late night shift. I felt nostalgic as my party and I were greeted by the staff as I walked through the door. That is where the nostalgia and friendliness ended. Being a female in my early 50's, I decided to wait for the female server closer to my age, Marilynn, to have an available booth. I tried to order the ever so famous All Star breakfast. After receiving my silverware and drink, she was too preoccupied standing around on her cell phone while the other girls were busy catering to the other patrons. After I was able to order my food, it was prepared VERY quickly, although, I was destined to endure more phone conversations my server was so intent on having. During my entire visit, I had to request my refills from anyone that would listen after my glass was long since completely empty. When she finally decided to put her phone away, I asked to speak with a manager concerning my experience. I was informed very aggressively that she was, in Waffle House terms, the P-I-C or person in charge during third shift because there wasn't a manager that couldn't be trusted during the rush periods throughout the weekend. Not only did I find it disappointing that my favorite place to eat was now being operated like this, but also very unprofessional that the "person in charge" was worried more about a personal conversation than actually performing their duties the customers are paying their wages for. I learned all her personal vendettas against her wait staff before I ever received my food. I would NOT recommend making the decision to visit this Waffle House during late night hours if you expect to be served in a timely, drama free manner. read more