It's Waffle House so I'm not expecting 5 star service. I am expecting the cook the cook to be outside for a cigarette and I do expect the windows to be foggy and that it's loud inside. I expect to find syrup on the menu and there to be some real drama inside. Honestly, I wouldn't want it if it wasn't the authentic Waffle House experience. I got that here. This is a pretty good location. The staff is always friendly when I go, well almost always. This Waffle House in particular is usually cleaner than many others and I appreciate that. The food has always come out very good. Sometimes I have had to get it corrected, but they always do so very quick and it tastes just like I want it. I loved that the grill has always been clean when I've come. My biggest hang up with this location and the reason I didn't give 5 stars is because they never answer the phone and they don't answer intentionally (I've watched them not answer). Sometimes I want to order before I arrive and I'm unable to do so. read more

My second time at this particular location and won't be my last. It's right off the interstate close to the zoo and makes an excellent pit stop. Just left the zoo and you're dehydrated? Come get some sweet tea and get it refilled! Today I'm waiting around for an appointment around the corner but I'm a little early. Come sit a minute and get a grilled cheese? Don't mind if I do. :) The staff are friendly and the cook was singing. Sure sure is the bathroom a little rustic, you know it's all part of the experience. Will be back! read more

Food is tasty and fresh. Staff are attentive and friendly. Music is great. Bathrooms need to be cleaned and updated. read more

Waffle House - Grits and eggs - Diners Near Me - Columbia, South Carolina

Service is terrible. Of coarse I gave them a 2nd try. I haven't been to Waffle House in years for certain reasons. I figured maybe they changed after some time. I arrived yesterday and the employee that was working here was sitting in the table messing with his phone, no customer service ethics at all and I was the only customer waiting so I walked out. Today I arrive at 5:15 am and the guy standing out front tells me I'm sorry but we are closed. Meanwhile I'm staring at a customer sitting eating eating his meal so how are you closed with all the lights on and a customer sitting inside and eating his meal? Yeah I'm not giving them a 3rd chance. Oh and it gets better after he tells me that they're closed, I'm sitting in my car right in front of the place. He literally lets a girl walk in about 5 minutes later while I'm literally starting at him., he lets the girl walk in and order food. I thought that was so messed up. Like all I did was get out my car and he tells me they're closed but he lets the girl go in and serves her order. read more

Waffle House - Now does this place looked closed? - Diners Near Me - Columbia, South Carolina

Waffle House food is great, but I personally don't associate them with quality customer service. From my personal experiences in trying out different waffle houses in columbia, SC, the biggest issue I've dealt with is employees not picking up the phone. Majority of my meals would be pick up, but the waffle houses in columbia is where is where I had to personally drive there to put in the order and wait. Slight inconvenience if pressed for time, but why deal with that if the option to call orders in exist? I confronted an employee at this location after I purposely called while parking outside the restaurant to see how the workers react...the lady looked at the phone and walked off. So I go in and asked if they do call in orders and I was told they do. I showed her the number I called that was listed on Google and it was automated with the Waffle House greeting; was told she doesn't know the store's number. Experiences like these is not going to stop me from coming back or enjoying the food, but it's just to show case what I perceive as mediocre customer service. Don't get me wrong, not all waffle houses are like that though. There was one in charlotte, NC where the gentleman was top notch! Maybe it's a columbia thing. Btw - they also messed up our order. Glad we checked it before we left. read more

Great food great service first time at a Waffle House and we totally enjoyed our breakfast.

Amazeballs! Who doesn't love breakfast time all day!? Served with bean juice and hot sauce.. LOVE!

Me and my fiancé went here around 2am to get some food after moving her out and into an apartment all day long, and this meal hit this spot! Stacy took our order and cooked it too, she was so sweet and very polite. This was one of my greatest Waffle House experiences ever!! read more

This is my first time in a Waffle House, EVER! A friend told me I had to go because I was visiting the south; she went on and on about the low prices and great food. Overall, I had a very good experience! Their motto is, "good food fast and friendly" and that was exactly what they delivered. Upon entry, several staff members greeted us (quite loudly lol) and asked us how we were doing. Everyone was smiling and looked happy to be there. Our orders were taken within 2 minutes of sitting and our food was out very quickly. Everything was pretty good! If you're looking for something healthy or impressive, this isn't the place. But if you want quick comfort food, then go to Waffle House. The waffles were perfect and a nice portion size. My dad insisted I try his grits, which were cooked perfectly; not too thick and not too watery. I thought the hash browns topped with cheese and diced tomatoes were just ok... they literally just melted a slice of cheese on top and dumped tomatoes in it. Our bill was pretty cheap, too. Our party of three ate for $28, including tax. Win! read more

Staff is all over the place. My order came out in theee different parts. My drink got to me when my food got to me. My ticket got to me as soon as my food was delivered so I guess I could not ask for anything else. I got two orders of toast and one jelly container. No hair nets at all read more

Never visited a waffle House before, and I thought it was be good. BIG FALSE. Firstly I don't know how you are a waitress with a notepad and still fail to complete a simple order given to you. Not only did she completely fuck up the order but when the food items came out she, put food on the table not knowing who the food belongs to. Like, what type of food place was this, then they ran out of waffle mix- like your a waffle place your suppose to have the one item your broadcasting. When the bill came she had checks all confused, had items on my check that they never provided to us. Considering the fact that she knew she had fucked up- she still kept her pose and respect which I admire thats only one part of customer service. Besides that I left hungry disgusted and regretful prolly won't go to another waffle House again. Period read more

Tried to call this location 13 times. When they FINALLY picked up they said, oh she must have hung up despite me still talking and making sure I was not on mute. Will never go or call back to this location again, will be contacting corporate tomorrow as well. Have NEVER had this issue with any other Waffle House before. read more

Just walked out after sitting five minutes while no staff acknowledged my existence. Not sure how the food is. The people working there are rude as I've ever seen. read more

Horrible service! We came in on a slow morning. Plenty of seats and no wait time. We were starving. We sat at a table nearby window. After about five to ten minutes of waiting, we looked around and the entire staff was not doing anything. No one greeted us, asked if we wanted coffee, check to see if we wanted anything, nothing. They were sitting behind the counter, talking amongst themselves about social issues, eating food in front of all their patrons that were already there. EXTREMELY DISAPPOINTED. Usually has a friendly staff but apparently the staff doesn't care. Waffle House, what message are you trying to send to your customers??? read more

A little on the small side, but still the same delicious waffles, hash browns, and coffee that you always get. I could eat a dozen waffles. Three stars for atmosphere and service as this they focused more on talk amongst themselves rather that customer care. read more

This is without a doubt the worst restaurant experience of my life. It took my wife 45 minutes to get a cold bacon, egg, and cheese sandwich. In addition she got a hockey puck for hashbrowns. My order of scrambled eggs and hashbrowns took 39 minutes to come out. 3 Times we had to ask for a 2 glasses of water. If I could give this place a lower rating I would do so. Absolutely the worst late night dining experience ever. Stay away from here and the bad attitude server who constantly argues with the cook who just doesn't seem to care about anything he's is doing at 12:30AM read more

As far as Waffle Houses go, it was ok. The prices for the food is excellent, food is ok, service is wonderful. The chili and the burger were edible, but mediocre. The chicken sandwich was good. Grilled cheese was the same I could make at home. But just fine for a quick, cheap meal. read more

I used to really love coming to this Waffle House after moving on this side of town but now I'm beginning to hate it. The customer service is terrible - I like to place to go orders occasionally and they answer the phone so impolitely and hang up after you tell them your order; without saying goodbye (no confirmation, total, etc). The food quality is also hit or miss. I often find them adding on mysterious fees at checkout and they don't give you a receipt. If I wanted to pay $20 for two combo meals before the tip is even factored in, I would have easily gone to an actual restaurant. Save yourself some aggravation and drive 10 more mins to the one on St. Andrews. read more

The burger was a little overcooked and the grits were a little too runny. Overall a sub par experience. I can think of many better ways to spend my $7. read more