This company is remarkably terrible. Poor customer service, unethical business practices,…read moreapparently the accounting books are a mess because they have been double charging for rent me and didn't even notice until I took a deep dive into my spending history. Wont refund me any of the money but will put it towards credit if I ever rent from the again (haha never). Work orders to fix out house takes weeks, not an overexaggeration. Hang up on you on a call if they get mildly irritated at your genuine questions. Seriously a fowl company. Very Deceptive in the things that they tell you, we were told in an email that we would not have to pay utilities but they hid in the contract that we would have to and started charging us. The problem is they own everything. Someone please come in with an ethical renting company that prioritizes customer needs.

If you are in to paying a company your hard earned cash to get treated like their child... scolded…read moreand berated for asking simple questions like... "what are the demonsions of the room I rented" (not listed on the website). Or "can you connect me with my assigned roommate". This Wendy lady literally said she doesn't have time to answer these types of "dumb questions" and hung up on my son. Unfortunately we signed a lease before we found out how aweful of a company Brothers management is ... This is one of those time when Yelp should have negative star ratings!

I live at 5106 lake shore drive waco tx. Eddie King was…read moreinstalling a gutter for another unit and saw I was painting my window panel and ask where he could get some of the paint for the gutter brackets ... I told him the condo association provides it but he could have some of what I had ... later he noticed I was having trouble crimping the wire stop on my new gate latch and volunteered to help. Super friendly and nice. Went above what he was there to do to help.

Amazing customer service, works with their tenants well. Would strongly recommend renting from them.read more

I worked with Brad Wetzel of Bridge Realty to sell my house in Killeen. Brad was extremely…read moreprofessional and went above and beyond to keep me informed. I moved prior to the sale and he really went out of his way to insure needed repairs were completed by reaching out to contractors and making arrangements for payment. He even cleared up an issue with an old lien that had never been removed. The house sold for a good price and closed quickly. I highly recommend Brad and Bridge Realty.

From the owner: Bridge Realty focuses on agents education and professionalism! It is very important to be well…read moreeducated to be able to serve our clients with the highest level of service and ensure they get the best property for their money! There are many Brokerages that Buyers, Sellers, Landlords and Tenants can choose from and we strive to be the preferred Company due to our expertise and results!

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....

It's not the best or the worst company; it's just average…read more A few things I don't particularly like about this company: 1. Shared maintenance fee - I believe taking care of normal wear and tear situations should be on the homeowner & not the tenant, especially when I know I'm not doing anything to purposely damage the home. If I were a homeowner, I'd incur all costs associated with normal wear and tear of my home. With this company, I have to pay every time a maintenance person comes out to repair an issue that likely existed before I rented the place. It just seems like another way to nickel and dime tenants already paying exorbitant rent prices and just trying to keep a roof over our heads in this terrible economy. 2. No contact with the office after 12 - You can't reach anybody in the office after 12 and have to wait the next day BEFORE 12 to be contacted by company staff because everyone is out "checking on properties" after 12. What kind of company doesn't have a receptionist in office to answer phone calls during business hours or some other type of communication portal where tenants can reach staff for general, non-maintenance related questions/issues? Then, when you do speak to someone, sometimes you don't get a thorough explanation that helps you understand what you need to do as a tenant or a response that seems like the company cares about you as a customer or person. If I could've found a comparable rental with a different company within the short amount of time I had to move, I would've. I believe there are better options out there when it comes to rental companies.

I'm very new to renting from Shamrock, but I've had a poor first impression. I looked at the…read moreproperty in September and it was nice but messy. There was a lot of stuff leftover from previous renters. I was told the property would be available on October 15th at the earliest, as they needed time to clear the stuff out and clean it. That was fine with me. I made an appointment to meet up with the leasing agent for the walk-through on the 15th, but about an hour before we were supposed to meet, he texts me saying he already did the walk-through, and left the keys at the property for me. So I arrived and found that the items left by the previous tenants were gone, but the property had not been cleaned. Bugs in the dishwasher, food stains in the microwave, and grime in the toilets and tub. Dirt, dust, and cobwebs. I sent pics to the leasing agent and asked for a cleaner, and never heard back. I followed up later in the week, still not able to move my stuff in as it was too gross, and the leasing agent "let the office know" but nothing was ever done. I finally had to hire and pay a cleaner so I could move in. This was unacceptable. Properties should be deep-cleaned between tenants, no exceptions. In a $1000+ monthly rental, why should I have to clean a stranger's foodstuffs out of a microwave before I can use it? Absolutely disappointed in this first impression.

DO NOT RENT HERE We rented a house with them for 2 years never missed a payment when we first moved…read morein the floor was damaged and we told management about it and told them it would be a problem two years later now that we're leaving they are charging us the floor damages on top of other damages we didn't do and have proof of the owner is very disrespectful and doesnt seem to care about anything but screwing people out of their hard earned money

I have been fortunate to have Don as my property manager for more than 15 years. He is the best…read morethere is in the business. He is sincere, trustworthy, knowledgeable and acting in my best interest all these years. I would recommend him highly for anyone looking for property mgmt. services in the Austin, TX area. I have throughly enjoyed my interactions and delings with him. He is a real gentleman who cares about getting the right tenants and dealing with maintenance and repair issues. He has become like family to me now. Thank you Don, for all you do for me.

Don is very realistic and a straight shooter. This was my first time renting a home and out of all…read morethe agents and companies we spoke with he had the lowest fees and by far the most simple process. I would recommend him. And he answers the phone and calls back. All the simple things to put me at ease being a first timer! But it wont be my last!

Rented from Campus for two years and had problems with management almost every time we had to…read moreinteract. They failed to put work orders through in a timely manner, toured our apartment without letting us know beforehand, and threatened to call the cops because we were still in the driveway when they came to do move out checks on our row of apartments. They were rude at every step of the way. We LOVED our apartment but hated the management. Also if you're reading this Elizabeth, you suck.

RUN, don't walk, AWAY from Campus Realtors. We recently moved out of a unit at Las Casitas after 2…read moreyears and they nickel and dimed us for everything when we left that unit in pristine condition. We had it deep cleaned and it was 10 times better than when we received it. They charge $65 for a light bulb....ALL LIGHT BULBS WERE WORKING UPON MOVE-OUT! They charged for paint touch ups and normal wear and tear that the lease specifically stated would NOT come out of the deposit. Do NOT rent with Campus Realtors or Las Casitas in Waco.

Absolutely horrible! The whole team is disfuncional, dishonest, and does NOT care at all. Misty has…read morethis stuck up high school kid attitude every time you speak with her, James the owner never apologizes when he makes a mistake. If something happens and you ask them what happened, they'll tell you "I didn't do it, so and so (another staff at Compass) did it. You'll have to speak with him/her" without any empathy or apology. The whole team has this attitude of "it's not my problem, it's your and someone else's problem." You get tossed around and never be able to solve any problem that may occur. Their go to line is "it's in your contract and you signed it" (therefore, no matter what you tell us, it's not our problem, it's yours). Just stay away from them. You'll be frustrated when you have to communicate with them and they'll charge you on an every little possible thing.

very unorganized, overcharging, nickel, and dime for every little thing made like they send you…read moreinvoices and you don't get them. There's a new charge. They don't know how to add I am just through with them horrible horrible, not honest about anything they say and do.

I first started out as a renter. I thought it was quite odd that even with amazing credit and great…read morerenters history that we were required to pay two months of deposit +1st months rent upfront, but whatever we had the money. As we rented a home from them, there were many repairs that needed to be done including a faulty kitchen light but the repair was left because he didn't deem it necessary. So for the almost 2 years we lived on their property unfortunately my kitchen light worked only about half of the time. At one point in time, A Watermain broke in the middle of the night and when we contacted our landlord which was rock properties, we were disregarded, even though we had young children the landlord didn't bother checking up the next day on whether or not the issue got fixed or if the water was still leaking. I had to call him. Needless to say again another day passed and after arguing for over 24 hours that it was a sprinkling system that was broken, (we had no sprinklers) he sent a handyman to dig a hole, to investigate because we were not believed- The handyman told him that he could not fix it. So the very next day again this is on the third day of no water for my family and young children, he finally sent a professional who found the issue. Because they were going to charge a pretty penny to fix it he almost tried to make them go home and wait another day for the handyman to come back and fix it himself!!! Also, when we first moved in I told him and sent him pictures that the bathroom had a leak coming in through the roof. He disregarded me for months and months until about a year and a half in when he could no longer ignore the damage and then he paid me or was supposed to pay me anyway $50 to paint over it with mold killing paint. I definitely doubt that the owners of the home would approve of such a cheap repair on their investment home. Then, because he kept a promise not to raise the rent we decided to try and use him as a realtor. The very first home that I went to view he insisted that I should not waste his time with viewings if I didn't want to buy the house for sure. I was questioning how I would know that I wanted to buy the house without even seeing it! At any rate, once we decided to move we had the house empty for about half a month to make necessary repairs and what not. He decided to move in another tenant even before our lease was completely over not giving us enough time to finish all of the repairs necessary (literally, spot painting of one room, as we kept the house in mint condition)!!! He then kept all but $350 or so of our money after we had given him over $3000 to live in that home. Overall, we were charged for repairs that weren't ever made, because I have talked to the current residence. And he broke the law by moving another tenant in without our permission to break the lease first. I definitely would not recommend them for renting, or for buying. The owner of this company is awful unfortunately I am sorry to say. Be careful because he will take your money and leave you without options to recover it!

Walter got my house sold in 5 days, for a good price. He was able to give me good advice and work…read moreto be done to it to help it sell well. He also went above and beyond when it came to helping me get the work done (I used a painter he uses for his own properties and he handled the entire interaction).

the day i moved in they went to inspect the place not before that same day hours before to be exact…read morethey had a cleaning guy that smell like marijuana come to re paint the tub that need to replace and dust ceiling fan now this the day i move in he arrival the same time the movers did the place was very dirty the previous tenant had moved out just days before and they just moved me right in when i called to report the issue they never apolige she respond tell the guy what to be done he said no i only came to paint the tub so he said write down and i be back next week to fix any issues after i alread done paid $1595 for a deposit and 1595 for rent the purpose of the deposit and here i have the same issues and still waiting to hear from the owner

if I could I would give them a zero star. my husband and I were to move into one of their…read moreproperties and did not because unlike most property management companies they charge $1000.00 pet fee per pet and this just started like around 1 November. steer clear of Bluebonnett as due to this it made my husband and I temporarily homeless, and he is a disabled veteran so this has put extra stress on us now and messing with his medical. New tenants shouldn't have to pay for old tenants mess ups and this is not how you should treat anyone let alone someone that's disabled and served the country. this is a warning STEER CLEAR